POCTech CT100C Instruction Manual

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
Page 1 of 21
Question
Response
1.
For what is POCTech CT-10 indicated?
POCTech CT-10 CGM system is indicated for detecting glucose trends and tracking patterns in
adults with diabetes. (Reference: User Guide)
2.
What does the POCTech CT-10 CGM system
include?
The POCTech CT-10 CGM system consists primarily of three parts: a glucose sensor, a
Transmitter, and a Receiver. The Receiver also includes a USB-C cable in the Receiver box for
connecting the Receiver for charging and downloading data into the POCTech CT-10 Software.
(Reference: User Guide)
Figure 1. System: Sensor, Transmitter, and Receiver
Figure 2. The Sensor Assembly (Sensor & Inserter)

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
Page 2 of 21
Question
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3.
What is included in the POCTech CT-10 Welcome
Kit?
The POCTech CT-10 Welcome Kit includes:
CGM Kit
Receiver (contains USB cable inside box)
Transmitter (contains extra battery cover in box)
1 - 10-day Sensor
User Guide
Quick Start Guide
4.
What is included in the POCTech CT-10 Sensor kit?
The POCTech CT-10 Sensor Kit includes:
1 - 10-day Sensor
Quick Start Guide
5.
Does the POCTech CT-10 kit include alcohol wipes
to clean the skin before inserting a new sensor?
No, alcohol wipes are not included.
6.
Where is POCTech CT-10 manufactured?
POCTech CT-10 is manufactured by POCTech in Zhejiang, China.
7.
How is POCTech CT-10 sterilized?
The sensor is sterile in its unopened, undamaged package. Do not use any sensor if its sterile
package has been previously damaged or opened. The sensor is Sterilized using irradiation.
(Reference: User Guide)
8.
How does POCTech CT-10 work?
The POCTech CT-10 glucose sensor is applied by the user to their upper arm or abdomen using
the sensor inserter as per the device’s user manual. The sensor contains a tiny filament which
measures the amount of glucose in the interstitial fluid inside the body. A transmitter which is
attached to the sensor sends real time sensor signals every 3 minutes via Bluetooth®to the
receiver where glucose readings are continuously displayed to the user throughout the day and
night.
9.
Does POCTech CT-10 have a warranty?
Yes, the POCTech CT-10 Receiver and Transmitter are covered by a 2 year warranty.
10.
Is Sensor/Transmitter available in different colors?
No. At this time, it is only available in white.
11.
How should POCTech CT-10 sensors be stored?
POCTECH CT-10 sensors should be stored away from heat and direct light at temperatures
between 2C –30C (35F –86F). Keep POCTech CT-10 Sensors in the individual sealed
package until ready for use. When ready for use, allow sensor 30 minutes to warm up to room
temperature. During normal wear time, sensor should be maintained between temperature 15C –
40C (59F –104F). (Reference: User Guide)
Used POCTech CT-10 sensors should be discarded according to local medical waste
regulations.
Do not use POCTech CT-10 sensor after the expiration date shown on the carton.
Do not use any POCTech CT-10 Sensors that are damaged or shows signs of tampering.
Keep POCTech CT-10 out of the reach of children.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
Page 3 of 21
Question
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12.
What if I forget to remove POCTech CT-10 after 10
days?
The POCTech CT-10 system is programmed to collect data for up to 10 full days. To ensure
sensors are not used after 10 days of use, the Receiver will stop data collection automatically
when a 10-day wear period is complete.
13.
Can I wear it longer than 10 days?
To ensure optimum performance the POCTech CT-10 sensors can be worn for up to 10 days. The
Receiver will stop data collection automatically when a 10-day wear period is complete.
14.
How do I prepare my skin before applying the
POCTech CT-10 Sensor?
1. First, choose the upper arm or abdomen for sensor insertion. Avoid skin area with scars,
irritation, rash or other skin problems in the area that you wish to apply the sensor.
2. Use alcohol wipes (or pads) to clean and disinfect the skin.
3. Before you apply the sensor, make sure your skin is clean, dry and hairless.
4. Your skin should be free of any creams, oils, powder, makeup, moisturizer or lotion. These
products may cause the Sensor adhesive to become loose.
5. After transmitter initialization and attachment to the sensor, a medical adhesive dressing tape
((3x4inch) or (7,6x10,2cm), water proof) can be applied over the transmitter/sensor assembly
if desired.
(Reference: User Guide)
15.
Can lotions (moisturizing, tanning, etc.) affect the
POCTech CT-10 Sensor?
To prevent interference with the adhesive properties, the Sensor should not be applied to a skin
area where cream, lotion or powder has recently been applied.
16.
Is it ok to shave the application site before I insert
the Sensor?
It would be best not to shave the insertion site immediately before inserting the Sensor, as the
skin may become sensitive or slightly irritated from shaving. If it is necessary, check the site prior
to application and if irritation or broken skin is present, select another site for application.
17.
Can I open the Sensor packages ahead of time?
Once the individual Sensor package is opened, the Sensor should be inserted immediately.
Always check the expiration date on the Sensor packaging before opening the Sensor. Do not use
expired Sensors.
18.
Can POCTech CT-10 be worn when bathing or
swimming?
Showering: The sensor/transmitter assembly, when properly installed and maintained, is water
resistant to an Ingress Protection Rating of IP27. This means you can submerge in water 1 meter
(3 feet) deep for up to 30 minutes. You can take showers without extra protection. However, due
to differences in wearing times and differences in people’s skin conditions, it is strongly
recommended that you take necessary precautions and measures when engaging in activities
involving water. The additional measures that can be taken include a medical adhesive dressing
tape ((3x4inch) or (7,6x10,2cm), water proof) can be applied over the transmitter/sensor assembly
if desired.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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Question
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(Reference: User Guide)
19.
Recommendations for oily skin?
Although unlikely, the sensor may accidentally fall off, usually due to excessive sweating or
movement. Oily skin can make it difficult for the sensor adhesive to adhere firmly. For best results,
gently clean the insertion area with alcohol wipes (or pads) to clean and disinfect the skin. Once
completely dry, immediately insert the Sensor, pressing firmly on the Sensor base and adhesive
tape to achieve a firm adhesion to the skin.
After initializing and attaching the transmitter to the sensor, if desired a medical adhesive dressing
tape ((3x4inch) or (7,6x10,2cm), water proof) can be applied over the transmitter/sensor for extra
security.
20.
Recommendations for athletes?
Depending on the type of athletic activity that you are performing, it is possible that the Sensor
could be affected by sweat, physical impact to the sensor or vigorous body movement in the area
of the body that the sensor is inserted. For best results, gently clean the insertion area with
alcohol wipes (or pads) to clean and disinfect the skin. Once completely dry, immediately insert
the Sensor, pressing firmly on the Sensor base and adhesive tape to achieve a firm adhesion to
the skin.
After initializing and attaching the transmitter to the sensor, if desired a medical adhesive dressing
tape ((3x4inch) or (7,6x10,2cm), water proof) can be applied over the transmitter/sensor for extra
security.
21.
How do I start using POCTech CT-10?
1. First, prepare the Transmitter by installing a new CR1620 battery into the transmitter. You can
use a coin to open and close the battery cover.
2. Second, prepare the Receiver to pair with the Transmitter. Turn on the power of the Receiver
by pressing the ON/OFF switch on the side of the device for more than 3 seconds. The receiver
will search for all nearby Transmitters and displays a list of available Transmitters for pairing.
Check receiver battery. Charge the battery if necessary.
3. Select your transmitter’s serial number on the Receiver screen, and tap “Yes”.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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If you need to adjust the time or date, tap “Config”. Please note, once the transmitter is
synchronized, you will not be able to go back and change the time or date setting.
4. Once you are satisfied with the time and date setting, tap “Sync” to synchronize the Transmitter
and Receiver to each other.
5. Next you will prepare your skin for applying the sensor. Choose upper arm or abdomen for the
sensor location. Then use alcohol wipes (or pads) to clean the skin.
6. You are now ready to apply the sensor. Be sure that you have given the sensor time to warm to
room temperature. Take the sensor from the package and remove the protection film on the
sensor base adhesive tape. Place the sensor on the selected area of cleaned skin, and press the
sensor base firmly onto the skin to secure the adhesive.
7. Remove the orange protection cap from the release button. Adjust the inserter handle until the
skin under the front end of the sensor lifts up slightly. Press the release button to insert the
sensor. You will hear a “click” from the spring release of the insertion.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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8. Now you can remove the inserter lock pin to separate the inserter from the sensor. Press the
arms on the sides of the inserter to disengage the sensor. Discard the inserter.
9. Press down the sensor connection block to lock it into the sensor base.
10.Then slide the transmitter onto the sensor base until it locks in place.
11. It is now time to initialize the sensor. On the Receiver screen you should see the transmitter
serial number and “Start sensor?” If you are now ready, select “Yes” to start the initialization
(warm-up) period which will last for 3 hours.
12. Your sensor is now started! If you like, you can now place medical adhesive tape (3x4inch) or
(7,6x10,2cm) to cover the entire Transmitter/sensor assembly for additional protection.
(Reference: User Guide)
22.
Does POCTech CT-10 require finger stick
calibration?
Yes. The 1st and 2nd day of using a new sensor requires 2 finger stick calibrations. The remaining
days (3 -10) only requires 1 fasting BG calibration in the morning.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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Enter the Blood Glucose (BG) value into the Receiver within 5 minutes of taking the BG
reading.
Do not enter a BG value taken within 2 hours after a meal.
Do not enter BG values when an up or down arrow appears next to the glucose value on
the Receiver. When an up or down arrow appears next to the glucose value, it indicates
the glucose is quickly rising or falling. The Receiver may also give you an alert that “Blood
glucose is unstable. Please recalibrate when glucose becomes stable.”
oIf customer probes for more information: When glucose is increasing or
decreasing quickly, the difference between the blood glucose meter and the CGM
reading can be substantially different. The CGM reading follows behind the finger
stick BG reading. It may be behind by at least 10 minutes or more, especially
during quick or rapid glucose changes.
If there is a large gap between the BG meter reading and the Receiver reading, (30-40%
difference in readings) wash your hands and take a 2nd finger stick. (Reference: Andreas)
EXAMPLE CALIBRATION SCHEDULE
23.
Why is the reading on the CGM different from
BGM?
The CGM reading follows behind the finger stick BG reading. It may be behind by at least 10
minutes or more, especially during quick or rapid glucose changes. When glucose is increasing or

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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decreasing quickly, the difference between the blood glucose meter and the CGM reading can be
substantially different.
If there is a large gap between the BG meter reading and the Receiver reading, (30-40%
difference in readings) wash your hands and take a 2nd finger stick. (Reference: Andreas)
24.
What should I do if there is bleeding after the
sensor is inserted?
If there is bleeding when the sensor is inserted, remove the sensor and insert a new sensor in a
new location.
25.
What should I do if the sensor adhesive starts to
peel off?
If the sensor is stable and has not fallen out, you can place medical adhesive tape (3x4inch) or
(7,6x10,2cm) to cover the entire Transmitter/Sensor assembly for additional protection.
26.
When and how often should the POCTech CT-10
Sensor be changed?
The Sensor should be removed after 10 days. (The sensor will last for 9 days and 21 hours after
the 3 hour initialization/warm up period, for a total of 10 full days.)
In case the sensor comes off by accident, do not re-use. Apply a new sensor.
27.
How close does the POCTech CT-10 Transmitter
and Receiver need to be to transfer data?
Keep the receiver within 4 meters. The designated effective distance of the wireless
communication is 4 meters. It is recommended that you carry the receiver at a‖ times. The alert
function will not be available when the transmitter is out of range.
28.
What happens if I am too far away from the
Receiver and the data is interrupted…
When you are too far away from the Receiver, i.e. more than 4 meters, it may lose the connection
with the Transmitter. Once you are back in range of the Receiver, it should automatically
reconnect to the Transmitter. The Receiver will retrieve all of the data from the time period that it
was not connected.
If the Receiver is not able to reconnect to the Transmitter on its own, or if it takes more than 5
minutes, please restart the Receiver. Hold the ON/OFF button on the right side of the Receiver for
at least 3 seconds to shut down the Receiver. Then hold button down again for at least 3 seconds
to restart the Receiver. The Receiver should now automatically reconnect to the Transmitter and
retrieve all of the data from the time period that it was not connected.
29.
How much glucose data is stored on the
Transmitter?
The Transmitter is able to hold all 10-days of the glucose data for the entire wear-time of the
sensor.
30.
How often do I need to charge the Receiver
battery?
The Receiver has a rechargeable battery. The battery indicator on the upper right corner of the
receiver changes color when the battery is low. Make sure to check it regularly and charge the
battery as needed. When the receiver’s battery indicator displays an orange/red color, there are
10 hours of charge left and the receiver should be recharged when convenient.
If the Receiver is not in use for a long period of time, it should be given a full charge at least once
a month.
31.
How do I know when the Receiver is done being
charged?
When charging the receiver, a green battery indicator shows the charging is in progress. It turns
white when the charging is complete. It is recommended that you leave the Receiver plugged in
until the battery indicator turns WHITE.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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Question
Response
32.
How often do I need to change the Transmitter
battery?
The Transmitter battery should be changed every time you insert a new Sensor. A new Sensor
should be applied after 10 days. The Transmitter uses a CR1620 battery.
33.
Can I cut the adhesive tape around the Sensor?
Do not cut or trim the Sensor adhesive tape.
34.
Can I use more than one POCTech CT-10 Sensor
at a time?
The Receiver can only connect to one Transmitter at a time.
35.
Where do I apply the POCTech CT-10 Sensor?
The POCTech CT-10 Sensor can be inserted into the upper arm or abdomen. Avoid skin area with
scars, irritation, rash or other skin problems in the area that you wish to apply the sensor.
Avoid places where the Sensor can be rubbed off by tight clothing.
(Reference: User Guide)
36.
Will the sensor/transmitter collect a full 10 days of
glucose data?
The sensor will last for 9 days and 21 hours after the 3 hour initialization/warm up period, for a
total of 10 full days.
For example: If you start a new sensor on a Monday morning at 9am, the sensor wear time period
will end 10 days later on a Wednesday at 9am.
37.
Can I insert the POCTech CT-10 Sensor over a
tattoo?
The sensor should not be applied on an area of skin with scar tissue. Therefore it is not
recommended to apply the Sensor over a tattoo.
38.
What to do if POCTech CT-10 Sensor falls off?
If the Sensor falls off un-expectantly, do not re-use the sensor. Start a new sensor.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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39.
How do I end the Sensor session?
If you are at the end of the sensor period:
The system is programmed to collect data for up to 10 full days. Data collection automatically
ends when the 10-day period is complete.
If you need to remove the sensor before the end of the sensor period:
Turn off the sensor from the Sensor Menu by holding finger down on the sensor button on the
bottom left of the Receiver screen. Then select “Sensor Off” to disconnect the signal of the
Transmitter to the Receiver.
Remove the sensor together with the transmitter. When removing the
sensor from the skin, peel and lift the sensor base adhesive from one
edge and pull up it firmly until the entire sensor/transmitter assembly
is separated from the skin.
40.
How do I remove the POCTech CT-10 Sensor?
Remove the sensor together with the transmitter. When removing the sensor from the skin, peel
and lift the sensor base adhesive from one edge and pull up it firmly until the entire
sensor/transmitter assembly is separated from the skin.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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41.
Will the Receiver automatically end the sensor
session after 10 days?
The sensor session will automatically end after the 10 day period.
42.
Can I end my sensor session early?
If you need to remove the sensor before the end of the sensor period:
Turn off the sensor from the Sensor Menu by holding finger down on the sensor button on the
bottom left of the Receiver screen. Then select “Sensor Off” to disconnect the signal of the
Transmitter to the Receiver.
43.
How do I remove any adhesive that's left over from
the POCTech CT-10 Sensor adhesive tape?
Check with your HCP or Pharmacist for a recommendation on removing adhesive residue left after
removing a sensor.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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44.
How do I dispose of the POCTech CT-10 parts?
(LOCALIZATION REQUIRED)
Sensor: The sensor is considered medical waste. CHECK WITH LOCAL ADC QUALITY ON
CORRECT RESPONSE TO USE
Transmitter: CHECK WITH LOCAL ADC QUALITY ON CORRECT RESPONSE TO USE
Receiver: CHECK WITH LOCAL ADC QUALITY ON CORRECT RESPONSE TO USE
Battery: CHECK WITH LOCAL ADC QUALITY ON CORRECT RESPONSE TO USE
45.
How do I clean the POCTech CT-10 parts?
Alcohol wipes may be used to clean the surface of the transmitter and receiver. Reuse after drying
completely.
The transmitter and receiver are delicate electronic instruments. The receiver is NOT waterproof.
Wet environments should be avoided.
(Reference: User Guide)
46.
How do I remove the Transmitter from the Sensor?
To detach the Transmitter from the sensor:
1) Pull down the front of the sensor, away from the Transmitter, where it is hinged.
2) At the same time, slide the transmitter forward to detach from the sensor base.
47.
CT-Scan, X-Ray, MRI
If you must be examined with CT, X-ray, or MRI imaging, remove the transmitter and sensor. Start
a new sensor after the examination.
48.
Is POCTech CT-10 safe for use in children?
POCTECH CT-10 is not indicated for use in children. There are currently no trials documenting
the safety and efficacy of POCTech CT-10 in children.
At this time, POCTech CT-10 is a continuous glucose monitoring system indicated for the
management of diabetes in persons age 18 years and older.
WARNING:
Avoid contact by small children. The system contains small parts that may present a choking risk if
swallowed.
49.
Is POCTech CT-10 safe for use during pregnancy?
POCTECH CT-10 is not indicated for use in pregnancy or for gestational diabetes. There are
currently no trials documenting the safety and efficacy of POCTech CT-10 in pregnancy or for
gestational diabetes.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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Question
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At this time, POCTech CT-10 is a continuous glucose monitoring system indicated for the
management of diabetes in persons age 18 years and older.
50.
Does POCTech CT-10 contain latex?
The POCTech CT-10 Sensor is latex free.
(Reference: CT202 Safety Data Sheet)
51.
What should I do if I experience a skin reaction?
Be sure you are rotating the insertion site. If the problem persists, speak with your healthcare
provider. People with an allergy to adhesives should not use POCTech CT-10.
Agent Note: Complete Potential Adverse Event Report
52.
Can heat affect the how well POCTech CT-10
works?
POCTECH CT-10 should not be exposed to any external heat sources (like a sauna or steam
room) for long periods of time.
During shipment, POCTech CT-10 sensors can be maintained between 2C –45C (35F –
113F) for up to 30 days.
Once you receive the shipment, POCTech CT-10 sensors should be stored away from heat and
direct light at temperatures between 2C –30C (35F –86F). Keep POCTech CT-10 Sensors
in the individual sealed package until ready for use. When ready for use, allow sensor 30 minutes
to warm to room temperature. During normal wear time, sensor should be maintained between
temperature 15C –40C (59F –104F).
(Reference: User Guide)
If you think the sensors may have been exposed to temperatures below 2C(35F) or above 45C
(113F), it is recommended that you do not use that sensor.
53.
Will the Sensors be damaged if left out in hot/cold
weather when shipped by mail?
During shipment, POCTech CT-10 sensors can be maintained between 2C –45C (35F –
113F) for up to 30 days.
Once you receive the shipment, POCTech CT-10 sensors should be stored away from heat and
direct light at temperatures between 2C –30C (35F –86F). Keep POCTech CT-10 Sensors
in the individual sealed package until ready for use. When ready for use, allow sensor 30 minutes
to warm to room temperature. During normal wear time, sensor should be maintained between
temperature 15C –40C (59F –104F).
(Reference: User Guide)
If you think the sensors may have been exposed to temperatures below 2C(35F) or above 45C
(113F), it is recommended that you do not use that sensor.
54.
Can POCTech CT-10 Sensors be inserted into skin
that is sunburned?
Do not apply the Sensor to oily, broken, burned, sunburned, cut, or irritated skin.

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55.
How close can POCTech CT-10 Sensor be inserted
next to an Insulin Pump?
Avoid injecting insulin or placing an insulin pump infusion set within 3 inches (8 centimeters) of a
sensor.
(Reference: User Guide)
56.
Can POCTech CT-10 Sensor be worn next to or
near a medicated patch for other conditions?
The proximity of the POCTech CT-10 Sensor with medicated patches has not been studied.
Please contact your healthcare professional for advisement.
57.
What if the patient has a preexisting skin problem?
Tell your healthcare professional if you have any skin conditions. POCTech CT-10 should only be
applied to intact, healthy skin.
58.
What are the letters and numbers printed on the
POCTech CT-10 Transmitter?
The “P” symbol represents the legal manufacturer of the device, POCTech Co. Ltd.
The “CT-100C10” represents the model number of the device and the 10-day sensor wear time.
The “SN” followed by 8 digits represents the unique serial number of the transmitter. When
pairing the Transmitter to the Receiver, this is the number that will show up on the Receiver
screen.
The printed text on the Transmitter is for the safety of the user as well as for those who may come
in contact with a Transmitter/Sensor during medical treatment.
59.
What is the purpose of the SD Card slot on the side
of the Receiver?
The SD Card slot on the Receiver is non-functioning. You do not need to perform any actions with
the SD Card slot.
60.
Can you send me a replacement USB cable?
We do not have replacements available at this time for the USB Type C connector cable.
USB Type C cables are very common and can conveniently be purchased online or at an
electronics store.
61.
Can you send a replacement Receiver USB port
dust protector?
We do not have replacements available at this time for the USB port dust protector.
USB port dust protectors are common and can be purchased online and may also be available at
an electronics store.
62.
What is the sensor comes off or gets pulled off by
accident?
If the sensor comes off, it cannot be reused, a new sensor should be applied.
63.
Do I still need to use a blood glucose meter?
LOCALIZATION REQUIRED FOR BGM
MENTIONED
The POCTech CT-10 system delivers real-time continuous glucose readings and trends, which
means that it provides valuable information that you can use to manage your diabetes.

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64.
Is the sensor painful to insert?
You may feel something similar to what you may have experienced with a fingerstick. In a study
completed in February 2020 we received feedback from 73.9% of the wearers that they
experienced very little discomfort with sensor insertion.
(Reference: Survey Data from Keystone 2.0)
65.
Can I recycle the sensor inserter?
The plastic shell package that the sensor is in can be recycled. The inserter device is considered
medical waste and cannot be recycled.
66.
Does POCTech CT-10 CGM have a Mobile App?
Why is the Mobile App mentioned in the UG?
The POCTech CT-10 CGM App is available in Google Play for Android mobile phone user. The
customers can download it for free.
67.
Can I use both the Receiver and the Mobile App at
the same time?
The Transmitter can only be paired to one device at a time, either the Receiver or the Mobile App.
For example, once you have paired the Transmitter with the Mobile App, the Receiver will not be
able to “find” the Transmitter, as it is already in a pairing relationship with the Mobile App.
68.
Can I connect to other Mobile Apps? (Apple
HealthKit, Glooko, Caregiver Apps, etc.)
The POCTech CT-10 CGM is compatible with NightScout.
69.
Is there are caregiver app available?
POCTECH CT-10 does not offer a caregiver app at this time.
70.
Do I have to use the Receiver in order to get my
glucose data?
The POCTech CT-10 sensor and transmitter can also be paired with the POCTech CT-10 App.
The Mobile App serves as an alternative to the Receiver.
71.
How much data can be stored in the Transmitter?
The POCTech CT-10 Transmitter will hold all 10 days of sensor data, for the life of the sensor.
72.
How much data can be stored in the Receiver?
The Receiver will hold up to 10 full sensor sessions of 10-days each. This adds up to
approximately 100 days of glucose data.
73.
How much data can be stored in the Mobile App?
The POCTech CT-10 App does not limit the amount of glucose data that can be stored. The only
limitation is the amount of storage space on your mobile device.
74.
Where can I find the POCTech CT-10 Software?
The POCTech CT-10 Software can be downloaded, Software is available for both MAC and PC
computers.
75.
How much data can be stored in the PC Software?
The POCTech CT-10 PC Software does not limit the amount of glucose data that can be stored.
The only limitation is the amount of storage space on your computer.
76.
How often does the Transmitter send a glucose
reading to the Receiver/Mobile App?
The transmitter will send a glucose reading every 3 minutes.
77.
How many Event markers can I put in at the same
time?
A blood glucose calibration reference value and one Event marker can be added in the same 3-
minute period. If you enter a second Event marker within the same 3-minute period, it will over-
write the previously entered event.
For example, the reference BG and one event are allowed within 3-minute period:
Reference BG + Exercise
Reference BG + Food
Reference BG + Medication
Reference BG + Insulin
If you enter a Reference BG and Exercise/Medication/Insulin and then Food as the last event in
the same 3-minute time period, only the Reference BG and Food event will be saved.
(Reference: functionality explanation provided by POCTech)

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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Question
Response
78.
I forgot to enter an event marker, can I add it after
the fact?
An Event marker must be added at the time of the Event. The Event marker cannot be added to a
previous/earlier time on the Receiver.
79.
When I try to pair the Transmitter to the Receiver, I
am not seeing the Transmitter serial number pop
up.
Possible causes:
1) Do a hard restart to the Receiver by holding down the button on the right side of the
Receiver for at least 3 seconds until it completely turns off. Then hold the same button
down again for at least 3 seconds to restart the Receiver.
2) Check that the battery is installed correctly. The plus symbol on the battery should be
facing up when sitting in the body of the transmitter.
3) If you have a spare new battery, try switching to a different unused battery in the
transmitter.
4) Turn off Bluetooth©on your cell phone and other Bluetooth©devices nearby. If you are in
an area with a lot of other Bluetooth©devices, there may be signal interference
preventing the Receiver from find the Transmitter. Alternately, try moving to a location that
is less busy. Once the Transmitter is successfully synced to the Receiver, you can turn
your other Bluetooth© devices back on.
80.
What gauge/size needle is used to insert the
sensor?
The inserter needle is 22 gauge. 0.7mm
81.
Of what material is the sensor needle made?
304 stainless steel
82.
Of what material is the sensor filament made? (part
that stays under the skin)
The materials of the sensor filament under the skin meet the requirements of EN ISO 10993
standard.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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Question
Response
83.
I didn’t feel anything. How do I know if I inserted the
sensor?
During the warm up (sensor initiation) period, after the sensor has been inserted, the Receiver will
begin receiving a sensor signal from the Transmitter. You can check this by selecting the Sensor
Signal icon on the bottom left of the Receiver screen and choose “View Signal”. If you are
seeing numbers listed after the “Iw” and “Ib”, then the sensor is inserted and the transmitter is
sending readings to the Receiver.
Alternately, if you only see zeros (image 1), then there may be two possible causes.
1) Most likely cause –the transmitter may not be completely attached to the sensor. Pinch
horizontally both sides of the transmitter and sensor assembly (image 2) to ensure they
are tightly connected. Check sensor signal on the Receiver again after 3 minutes.
2) If you have confirmed that the transmitter is connected securely to the sensor, it is
possible that the sensor was not inserted correctly. In this case, you will need to remove
the sensor and insert a new one.
84.
How can I check the sensor signal?
You can check the sensor signal by selecting the “Sensor Signal”icon on the bottom left side
of the Receiver screen and choose “View Signal”.
85.
What does the term “sensor signals” mean?
Sensor signals are sensor electrode currents representing the glucose concentration and
background levels. This information is only for technical reference (in case of abnormalities) and
has no clinical significance. Patients do not need to look at the sensor signals on regular basis.
86.
What is the correct sensor signal range?
5.0--300nA for Iw. Patients do not need to look at the sensor signals on regular basis
87.
How much can I zoom in and out of the time period
for viewing glucose data on the Receiver?
You can swipe up and down to adjust the time period view of the glucose data into 24, 12, 6, 3,
and 1 hour increments.
88.
How do I dismiss/snooze the glucose alert on the
Receiver?
Tap on the alert message part of receiver screen. This will silence the alert for 20 minutes.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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Question
Response
89.
Does POCTech CT-10 have predictive
arrows/alerts?
The POCTech CT-10 alert settings will display and alert the user when a glucose reading has
exceeded the preset high or low glucose threshold. Trend arrows are also displayed on the
Receiver screen to alert you if your glucose level have been is rising or falling.
POCTech CT-10 does not estimate or provide an alert for a future/predictive glucose level.
90.
Does the Receiver have an airplane mode?
The Receiver does not have an airplane mode. The receiver only uses Bluetooth Low Energy to
transmit data from the Transmitter to the Receiver. Check with your airline if they require
Bluetooth only devices to be shut off during takeoff and landing of flights.
91.
What are the arrows on the Receiver screen? (rate
of change)
The colorful arrow on the Receiver screen, next to the glucose reading is a SMART COLOUR
which indicates the direction and rate of change of your Glucose level. This allows you to visualize
through color whether your glucose has been rising, steady or falling.
mg/dL - Rate of Change
mmol/L - Rate of Change

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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Question
Response
92.
How do I delete data from the Receiver?
PLEASE NOTE: Be careful not to delete the data for the current sensor that you are
wearing. If the data for the current sensor period is deleted by mistake, it will automatically
end the sensor session.

POCTech CT100C (CT10) CGM
Frequently Asked Questions
March 2020 –Global FAQ Master
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Question
Response
93.
How can I share my data with my HCP? Caregiver?
By downloading your glucose data into the POCTech CT-10 Software, you can display trend
results, view data viewing, and view the Ambulatory Glucose Profile (AGP) report for interpretation
of daily glucose patterns and time in range. These reports can be printed and/or saved and
shared with your healthcare professional so you can review your progress with them.
94.
Does POCTech CT-10 have software to view the
data in more detail?
The POCTech CT-10 CGM includes the POCTech CT-10 Software that can be used to view your
glucose data in more detail. You can also print or download reports that can be shared with your
healthcare provider.
95.
Does POCTech CT-10 provide an AGP report?
By downloading your glucose data into the POCTech CT-10 Software, you will be able to analyze
your glucose data with helpful charts and graphs, as well as the AGP Report. The AGP report can
help to monitor time in range and learn the impact of lifestyle, meds, and exercise. This report can
be shared with your healthcare provider so you can review your progress with POCTech CT-10.
96.
What is an Ambulatory Glucose Profile (AGP)
Report?
The Ambulatory Glucose Profile (AGP) Report is a standardized single-page report of your
glucose data. The AGP Report was developed by the International Diabetes Center to provide a
visual picture of your diabetes management and to help identify glucose patterns.
(Reference: POCTech CT-10 Software User Guide)
97.
How do I download the data from my Receiver?
You can download the glucose data into the POCTech CT-10 Software.
98.
What platform can I use the POCTech CT-10
Software?
The POCTech CT-10 Software is available for both PC and MAC.
99.
My POCTech CT-10 Software looks like it is in the
wrong measurement? (mg/dL vs mmol/L)
You may have downloaded the wrong version of the POCTech CT-10 Software. When you are
looking at the Overview screen, does the glucose measurements say mg/dL or mmol/L?
Agent note: If user has the wrong version of the software, help them to navigate to the correct
country website to download the right version. Their raw glucose data should automatically save
to the newly downloaded version.
100.
Can I save the raw glucose data from the Receiver
somewhere else? (In addition to the POCTech CT-
10 Software)
PLEASE NOTE: Be careful not to delete the data for the current sensor that you are
wearing. If the data for the current sensor period is deleted by mistake, it will automatically
end the sensor session.
The raw data from your Receiver can be saved to the location of your choosing.
1) Connect the Receiver to your computer using the USB-C Cable provided in your
POCTech CT-10 Welcome Kit. The cable is located in the black Receiver box, under the
padding. PLEASE NOTE: The Receiver must be turned off in order for your computer to
identify the Receiver like a USB device.
2) Open a File Explorer window and search for a device called “USB Drive”. The drive will
contain two folders called “@font” and “database”. The raw glucose data is in the
“database” folder. From here, you can now copy the glucose data to another location.