Poly TC10 Manual

Poly TC10 Admin Guide TC5.0
SUMMARY
This guide helps you understand how to set up and manage a Poly TC10 device.

Table of contents
1Before You Begin ............................................................................................................................................... 1
Audience, Purpose, and Required Skills......................................................................................................... 1
Product Terminology Used in This Guide ....................................................................................................... 1
2Getting Started ................................................................................................................................................... 2
Poly TC10 Overview ....................................................................................................................................... 2
Poly TC10 as a Poly Video Controller ..................................................................................................... 2
Poly TC10 in Zoom Rooms Mode............................................................................................................ 3
Zoom Rooms Mode as a Room Controller ....................................................................................... 3
Zoom Rooms Mode as a Room Scheduler....................................................................................... 3
Poly TC10 in Microsoft Teams Mode....................................................................................................... 4
Poly TC10 in Microsoft Teams Controller Mode............................................................................... 4
Poly TC10 in Microsoft Teams Panel Mode ..................................................................................... 4
Poly TC10 Hardware Overview................................................................................................................ 5
Poly TC10 Local Interface........................................................................................................................ 5
Poly TC10 Status Bars............................................................................................................................. 5
Access the Poly Control Center ............................................................................................................... 6
Waking the Poly TC10 ............................................................................................................................ 6
Home Screen in Poly Video Mode ........................................................................................................... 6
Accessibility Features ..................................................................................................................................... 8
Users Who Are Deaf or Hard of Hearing ................................................................................................. 8
Users Who Are Blind, Have Low Vision, or Have Limited Vision............................................................. 8
Users with Limited Mobility ...................................................................................................................... 9
3Setting Up the Poly TC10 ................................................................................................................................ 10
Power the Poly TC10 with PoE ..................................................................................................................... 10
Power the Poly TC10 with a PoE Injector ..................................................................................................... 10
Set up the Poly TC10 for the First Time as a Paired Device......................................................................... 10
Set up the Poly TC10 for the First Time as a Standalone Device................................................................. 11
Sign in and Pair your Zoom Rooms Account ................................................................................................ 11
Sign in and Pair your Microsoft Teams Rooms Controller Account .............................................................. 12
Sign in and Pair a Microsoft Teams Panel .................................................................................................... 12
Manage a Microsoft Teams Panel in the Admin Center................................................................................ 12
Configure Microsoft Teams Panel in the Local Interface ............................................................................. 13
ii

Configuring Network Settings........................................................................................................................ 13
Manually Configure IPv6 Address Settings............................................................................................ 13
Manually Assign a Host Name and Domain Name................................................................................ 14
Manually Configure DNS Settings ......................................................................................................... 14
Enable LLDP on Your Poly TC10 ......................................................................................................... 14
Configure Poly TC10 VLAN Settings ..................................................................................................... 15
Manually Pair the Poly TC10 with a Video System ....................................................................................... 15
4Using the Poly TC10 in Poly Video Mode ........................................................................................................ 16
Cameras........................................................................................................................................................ 16
Selecting the Primary Camera ............................................................................................................... 16
Camera Priority............................................................................................................................... 16
Select the Primary Camera Using the Poly TC10 .......................................................................... 16
Using Camera Presets........................................................................................................................... 17
Save a Camera Preset Using the Poly TC10 ................................................................................ 17
Select a Preset ............................................................................................................................... 17
Delete a Preset............................................................................................................................... 17
Environment Controls.................................................................................................................................... 17
Control Room Elements Using the Poly TC10 ...................................................................................... 18
Poly TC10 LED Status Indicators as a Room Controller in Poly Video Mode............................................... 18
5Using the Poly TC10 Touch Controller in Partner Modes ................................................................................ 19
Poly TC10 LED Status Indicators in Zoom Rooms Controller Mode............................................................. 19
Poly TC10 LED Status Indicators in Zoom Rooms Scheduler Mode ............................................................ 19
Switch Between Zoom Controller and Zoom Scheduler Mode ..................................................................... 20
Poly TC10 LED Status Indicators in Microsoft Teams Rooms Controller Mode ........................................... 20
Poly TC10 LED Status Indicators in Microsoft Teams Panel Mode .............................................................. 20
6Device Maintenance......................................................................................................................................... 22
Updating Poly TC10 Software....................................................................................................................... 22
Unpair the TC10 from a Video System ......................................................................................................... 23
Restart the Poly TC10................................................................................................................................... 23
Factory Reset the Poly TC10 ....................................................................................................................... 23
Factory Restore the Poly TC10 in the UI ...................................................................................................... 24
Factory Restore the Poly TC10 in the Zoom Device Manager...................................................................... 24
7Troubleshooting................................................................................................................................................ 25
View the Poly TC10 and Paired Video System Information .......................................................................... 25
Downloading Poly TC10 Logs....................................................................................................................... 25
Paired IP Devices.......................................................................................................................................... 26
IP Device Can’t Pair to the Video System.............................................................................................. 26
IP Device Doesn’t Display on the Available Devices List....................................................................... 26
Paired IP Device is Disconnected.......................................................................................................... 27
IP Device Paired to Inaccessible Video System .................................................................................... 27
Zoom Rooms Pairing Error ........................................................................................................................... 28
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8Getting help ...................................................................................................................................................... 29
iv

Before You Begin1
This guide helps you understand how to set up, manage, and use your Poly TC10 device.
Audience, Purpose, and Required Skills
This guide is intended for technical users familiar with setting up and managing telecommunications
systems and equipment.
Product Terminology Used in This Guide
Use the terminology in this section to help you understand how this guide sometimes refers to Poly
products.
Device
Refers to the Poly TC10 device.
Video system
Refers to the Poly G7500 and the Poly Studio X-Series.
System
Another way of referring to the Poly G7500 and the Poly Studio X-Series.
Before You Begin 1

Getting Started2
The Poly TC10 delivers room scheduling, room control with any Poly partner app, or lets you control
supported Poly video conferencing systems.
Flexible deployment options provide a range of operating modes that meet different room
requirements.
Poly TC10 Overview
You can pair the Poly TC10 with a Poly video system or use it as a standalone (unpaired) controller or
room scheduler.
In paired mode, the Poly TC10:
●Pairs with a Poly video system.
●Supports all Poly partner modes.
The Poly TC10 works with the following devices in paired mode:
●Poly Studio X70
●Poly Studio X50
●Poly Studio X52
●Poly Studio X30
●Poly G7500
In standalone mode, the Poly TC10:
●Operates alone; you don't pair it with a Poly video system.
●Supports the following modes:
–Zoom Rooms running either Zoom Room Controller or Zoom Rooms Scheduler
–Microsoft Teams Rooms running Microsoft Teams Panel
Poly TC10 as a Poly Video Controller
With the Poly TC10, you can control and manage aspects of a Poly video system.
The Poly TC10 must be paired with a video system to operate in Poly Video Mode.
2Chapter 2Getting Started

The following features and capabilities are available in Poly Video Mode:
●Placing and joining video calls
●Viewing and joining scheduled calendar meetings
●Managing contacts, call lists, and directories
●Managing shared content
–Taking snapshots
–Maximizing, minimizing, and stopping content
●Adjusting camera pan, tilt, zoom and tracking settings
●Creating camera presets
●Adjusting display brightness
●Using multiple Poly TC10 controllers to control a single system
●Pairing with video systems over the network (wired LAN) for flexible room setups
Poly TC10 in Zoom Rooms Mode
Within Zoom Rooms, the Poly TC10 can run either as a Zoom Rooms Controller or a Zoom Rooms
Scheduler.
●Zoom Rooms Controller: Positioned inside a conference room, use the Poly TC10 to start and
manage meetings, share content, and more.
●Zoom Rooms Scheduler: Mounted outside a meeting room, the Poly TC10 displays the room
status and upcoming scheduled meetings, and is used for room reservation.
NOTE: To use Zoom Rooms Controller and Scheduler, you need a Zoom Rooms account. To use
all of the functionality of the Zoom Rooms Scheduler, log in to the scheduler with a Zoom Rooms
admin account.
Zoom Rooms Mode as a Room Controller
Run Zoom Rooms Controller on the Poly TC10 in a meeting space to launch and manage Zoom
meetings.
With Zoom Rooms Controller, you pair the Poly TC10 with a Zoom Room running on a Poly Studio
X-Series, codec, or a desktop PC/Mac. The Zoom Room Controller controls the Zoom Room. You
can join a scheduled meeting, start an unscheduled meeting, invite participants to a meeting, view
upcoming meetings, share content, dial a phone number, and manage all aspects of a Zoom meeting.
Zoom Rooms Mode as a Room Scheduler
Run Zoom Rooms Scheduler on a Poly TC10 mounted outside a meeting room to manage the room.
The Poly TC10 displays the current status of the room and any scheduled meetings.
Administrators can sync the following calendars to a Zoom Room:
●Google Calendar
●Office 365
Poly TC10 in Zoom Rooms Mode 3

●Microsoft Exchange
Once synced, the calendar meetings for that day appear on the display.
Users can perform the following tasks on a Poly TC10 running Zoom Rooms Scheduler:
●See the current status of the Zoom Room and any upcoming meetings
●Reserve a time slot in the Zoom Room calendar
●Reserve a time slot in another Zoom Room in an integrated floor plan
●Cancel a meeting that a user scheduled through the Zoom Rooms Scheduler
Poly TC10 in Microsoft Teams Mode
The Poly TC10 can run either as a Microsoft Teams Room Controller or a Microsoft Teams Room
Panel.
●Microsoft Teams Controller: Positioned inside a conference room, paired to a codec, use the Poly
TC10 to start and manage meetings, share content, and more.
●Microsoft Teams Panel: Mounted outside a meeting room, in standalone mode, the Poly
TC10 displays the room status and upcoming scheduled meetings, and provides reservation
capabilities.
NOTE: To use Microsoft Teams Room Controller and Panel, you need a Microsoft Teams Rooms
account. For more see Microsoft Teams Rooms licenses.
Poly TC10 in Microsoft Teams Controller Mode
In Microsoft Teams mode, the Poly TC10 acts as a touch screen Microsoft Teams controller.
The following features and capabilities are available in Microsoft Teams controller mode:
●Placing and joining video calls
●Viewing and joining scheduled calendar meetings
●Managing contacts, call lists, and directories
●Sharing content
Poly TC10 in Microsoft Teams Panel Mode
In Microsoft Teams Panel mode, the Poly TC10 is used to manage a Microsoft Teams meeting space.
Mounted outside a meeting space, a Poly TC10 in standalone mode running Microsoft Teams Panel
provides the following:
●Current room status
●List of upcoming meetings
●Reservation capabilities
●Options to reserve, check-in to, or release the meeting space, if configured in the settings
4Chapter 2Getting Started

Poly TC10 Hardware Overview
The following illustration and table outline the hardware features of the TC10.
Table 2-1 Poly TC10 Hardware Features
Ref. Number Description
1 LED bar
2 Motion sensor to wake up display
3 Touchscreen
4 Poly touch button to launch Poly control dock menu
5 LAN connection port
6 Factory restore pinhole
7 Security lock
Poly TC10 Local Interface
The Poly TC10 controller’s local interface displays controls and settings available to you depending
on the mode you're using.
Poly TC10 Status Bars
The Poly TC10 controller provides two LED bars on the right and left edges of the screen.
These LEDs help you understand the controller's behaviors. For more, see;
Poly TC10 Hardware Overview 5

●Poly TC10 LED Status Indicators as a Room Controller in Poly Video Mode on page 18
●Poly TC10 LED Status Indicators in Zoom Rooms Controller Mode on page 19
●Poly TC10 LED Status Indicators in Zoom Rooms Scheduler Mode on page 19
●Poly TC10 LED Status Indicators in Microsoft Teams Rooms Controller Mode on page 20
●Poly TC10 LED Status Indicators in Microsoft Teams Panel Mode on page 20
Access the Poly Control Center
If your system is using a conferencing application that isn’t Poly, you can still access the TC10 device
and paired video system settings in the Poly Control Center.
■On the right side of the device touchscreen, swipe left or touch the Poly touch button on the
bottom right of your touch screen.
The Poly Control Center opens.
Waking the Poly TC10
After a period of no activity, the system enters sleep mode (if configured by your administrator). When
the motion sensor over the touchscreen detects movement, it wakes up the display.
Home Screen in Poly Video Mode
The Home screen is the first screen you encounter in Poly Video Mode. From this screen, you have
quick access to many of the system functions.
NOTE: Some elements of your screen may be different depending on the system configuration.
6Chapter 2Getting Started