Poly TC10 Manual

Poly TC10 Admin Guide TC5.0
SUMMARY
This guide helps you understand how to set up and manage a Poly TC10 device.

Table of contents
1Before You Begin ............................................................................................................................................... 1
Audience, Purpose, and Required Skills......................................................................................................... 1
Product Terminology Used in This Guide ....................................................................................................... 1
2Getting Started ................................................................................................................................................... 2
Poly TC10 Overview ....................................................................................................................................... 2
Poly TC10 as a Poly Video Controller ..................................................................................................... 2
Poly TC10 in Zoom Rooms Mode............................................................................................................ 3
Zoom Rooms Mode as a Room Controller ....................................................................................... 3
Zoom Rooms Mode as a Room Scheduler....................................................................................... 3
Poly TC10 in Microsoft Teams Mode....................................................................................................... 4
Poly TC10 in Microsoft Teams Controller Mode............................................................................... 4
Poly TC10 in Microsoft Teams Panel Mode ..................................................................................... 4
Poly TC10 Hardware Overview................................................................................................................ 5
Poly TC10 Local Interface........................................................................................................................ 5
Poly TC10 Status Bars............................................................................................................................. 5
Access the Poly Control Center ............................................................................................................... 6
Waking the Poly TC10 ............................................................................................................................ 6
Home Screen in Poly Video Mode ........................................................................................................... 6
Accessibility Features ..................................................................................................................................... 8
Users Who Are Deaf or Hard of Hearing ................................................................................................. 8
Users Who Are Blind, Have Low Vision, or Have Limited Vision............................................................. 8
Users with Limited Mobility ...................................................................................................................... 9
3Setting Up the Poly TC10 ................................................................................................................................ 10
Power the Poly TC10 with PoE ..................................................................................................................... 10
Power the Poly TC10 with a PoE Injector ..................................................................................................... 10
Set up the Poly TC10 for the First Time as a Paired Device......................................................................... 10
Set up the Poly TC10 for the First Time as a Standalone Device................................................................. 11
Sign in and Pair your Zoom Rooms Account ................................................................................................ 11
Sign in and Pair your Microsoft Teams Rooms Controller Account .............................................................. 12
Sign in and Pair a Microsoft Teams Panel .................................................................................................... 12
Manage a Microsoft Teams Panel in the Admin Center................................................................................ 12
Configure Microsoft Teams Panel in the Local Interface ............................................................................. 13
ii

Configuring Network Settings........................................................................................................................ 13
Manually Configure IPv6 Address Settings............................................................................................ 13
Manually Assign a Host Name and Domain Name................................................................................ 14
Manually Configure DNS Settings ......................................................................................................... 14
Enable LLDP on Your Poly TC10 ......................................................................................................... 14
Configure Poly TC10 VLAN Settings ..................................................................................................... 15
Manually Pair the Poly TC10 with a Video System ....................................................................................... 15
4Using the Poly TC10 in Poly Video Mode ........................................................................................................ 16
Cameras........................................................................................................................................................ 16
Selecting the Primary Camera ............................................................................................................... 16
Camera Priority............................................................................................................................... 16
Select the Primary Camera Using the Poly TC10 .......................................................................... 16
Using Camera Presets........................................................................................................................... 17
Save a Camera Preset Using the Poly TC10 ................................................................................ 17
Select a Preset ............................................................................................................................... 17
Delete a Preset............................................................................................................................... 17
Environment Controls.................................................................................................................................... 17
Control Room Elements Using the Poly TC10 ...................................................................................... 18
Poly TC10 LED Status Indicators as a Room Controller in Poly Video Mode............................................... 18
5Using the Poly TC10 Touch Controller in Partner Modes ................................................................................ 19
Poly TC10 LED Status Indicators in Zoom Rooms Controller Mode............................................................. 19
Poly TC10 LED Status Indicators in Zoom Rooms Scheduler Mode ............................................................ 19
Switch Between Zoom Controller and Zoom Scheduler Mode ..................................................................... 20
Poly TC10 LED Status Indicators in Microsoft Teams Rooms Controller Mode ........................................... 20
Poly TC10 LED Status Indicators in Microsoft Teams Panel Mode .............................................................. 20
6Device Maintenance......................................................................................................................................... 22
Updating Poly TC10 Software....................................................................................................................... 22
Unpair the TC10 from a Video System ......................................................................................................... 23
Restart the Poly TC10................................................................................................................................... 23
Factory Reset the Poly TC10 ....................................................................................................................... 23
Factory Restore the Poly TC10 in the UI ...................................................................................................... 24
Factory Restore the Poly TC10 in the Zoom Device Manager...................................................................... 24
7Troubleshooting................................................................................................................................................ 25
View the Poly TC10 and Paired Video System Information .......................................................................... 25
Downloading Poly TC10 Logs....................................................................................................................... 25
Paired IP Devices.......................................................................................................................................... 26
IP Device Can’t Pair to the Video System.............................................................................................. 26
IP Device Doesn’t Display on the Available Devices List....................................................................... 26
Paired IP Device is Disconnected.......................................................................................................... 27
IP Device Paired to Inaccessible Video System .................................................................................... 27
Zoom Rooms Pairing Error ........................................................................................................................... 28
iii

8Getting help ...................................................................................................................................................... 29
iv

Before You Begin1
This guide helps you understand how to set up, manage, and use your Poly TC10 device.
Audience, Purpose, and Required Skills
This guide is intended for technical users familiar with setting up and managing telecommunications
systems and equipment.
Product Terminology Used in This Guide
Use the terminology in this section to help you understand how this guide sometimes refers to Poly
products.
Device
Refers to the Poly TC10 device.
Video system
Refers to the Poly G7500 and the Poly Studio X-Series.
System
Another way of referring to the Poly G7500 and the Poly Studio X-Series.
Before You Begin 1

Getting Started2
The Poly TC10 delivers room scheduling, room control with any Poly partner app, or lets you control
supported Poly video conferencing systems.
Flexible deployment options provide a range of operating modes that meet different room
requirements.
Poly TC10 Overview
You can pair the Poly TC10 with a Poly video system or use it as a standalone (unpaired) controller or
room scheduler.
In paired mode, the Poly TC10:
●Pairs with a Poly video system.
●Supports all Poly partner modes.
The Poly TC10 works with the following devices in paired mode:
●Poly Studio X70
●Poly Studio X50
●Poly Studio X52
●Poly Studio X30
●Poly G7500
In standalone mode, the Poly TC10:
●Operates alone; you don't pair it with a Poly video system.
●Supports the following modes:
–Zoom Rooms running either Zoom Room Controller or Zoom Rooms Scheduler
–Microsoft Teams Rooms running Microsoft Teams Panel
Poly TC10 as a Poly Video Controller
With the Poly TC10, you can control and manage aspects of a Poly video system.
The Poly TC10 must be paired with a video system to operate in Poly Video Mode.
2Chapter 2Getting Started

The following features and capabilities are available in Poly Video Mode:
●Placing and joining video calls
●Viewing and joining scheduled calendar meetings
●Managing contacts, call lists, and directories
●Managing shared content
–Taking snapshots
–Maximizing, minimizing, and stopping content
●Adjusting camera pan, tilt, zoom and tracking settings
●Creating camera presets
●Adjusting display brightness
●Using multiple Poly TC10 controllers to control a single system
●Pairing with video systems over the network (wired LAN) for flexible room setups
Poly TC10 in Zoom Rooms Mode
Within Zoom Rooms, the Poly TC10 can run either as a Zoom Rooms Controller or a Zoom Rooms
Scheduler.
●Zoom Rooms Controller: Positioned inside a conference room, use the Poly TC10 to start and
manage meetings, share content, and more.
●Zoom Rooms Scheduler: Mounted outside a meeting room, the Poly TC10 displays the room
status and upcoming scheduled meetings, and is used for room reservation.
NOTE: To use Zoom Rooms Controller and Scheduler, you need a Zoom Rooms account. To use
all of the functionality of the Zoom Rooms Scheduler, log in to the scheduler with a Zoom Rooms
admin account.
Zoom Rooms Mode as a Room Controller
Run Zoom Rooms Controller on the Poly TC10 in a meeting space to launch and manage Zoom
meetings.
With Zoom Rooms Controller, you pair the Poly TC10 with a Zoom Room running on a Poly Studio
X-Series, codec, or a desktop PC/Mac. The Zoom Room Controller controls the Zoom Room. You
can join a scheduled meeting, start an unscheduled meeting, invite participants to a meeting, view
upcoming meetings, share content, dial a phone number, and manage all aspects of a Zoom meeting.
Zoom Rooms Mode as a Room Scheduler
Run Zoom Rooms Scheduler on a Poly TC10 mounted outside a meeting room to manage the room.
The Poly TC10 displays the current status of the room and any scheduled meetings.
Administrators can sync the following calendars to a Zoom Room:
●Google Calendar
●Office 365
Poly TC10 in Zoom Rooms Mode 3

●Microsoft Exchange
Once synced, the calendar meetings for that day appear on the display.
Users can perform the following tasks on a Poly TC10 running Zoom Rooms Scheduler:
●See the current status of the Zoom Room and any upcoming meetings
●Reserve a time slot in the Zoom Room calendar
●Reserve a time slot in another Zoom Room in an integrated floor plan
●Cancel a meeting that a user scheduled through the Zoom Rooms Scheduler
Poly TC10 in Microsoft Teams Mode
The Poly TC10 can run either as a Microsoft Teams Room Controller or a Microsoft Teams Room
Panel.
●Microsoft Teams Controller: Positioned inside a conference room, paired to a codec, use the Poly
TC10 to start and manage meetings, share content, and more.
●Microsoft Teams Panel: Mounted outside a meeting room, in standalone mode, the Poly
TC10 displays the room status and upcoming scheduled meetings, and provides reservation
capabilities.
NOTE: To use Microsoft Teams Room Controller and Panel, you need a Microsoft Teams Rooms
account. For more see Microsoft Teams Rooms licenses.
Poly TC10 in Microsoft Teams Controller Mode
In Microsoft Teams mode, the Poly TC10 acts as a touch screen Microsoft Teams controller.
The following features and capabilities are available in Microsoft Teams controller mode:
●Placing and joining video calls
●Viewing and joining scheduled calendar meetings
●Managing contacts, call lists, and directories
●Sharing content
Poly TC10 in Microsoft Teams Panel Mode
In Microsoft Teams Panel mode, the Poly TC10 is used to manage a Microsoft Teams meeting space.
Mounted outside a meeting space, a Poly TC10 in standalone mode running Microsoft Teams Panel
provides the following:
●Current room status
●List of upcoming meetings
●Reservation capabilities
●Options to reserve, check-in to, or release the meeting space, if configured in the settings
4Chapter 2Getting Started

Poly TC10 Hardware Overview
The following illustration and table outline the hardware features of the TC10.
Table 2-1 Poly TC10 Hardware Features
Ref. Number Description
1 LED bar
2 Motion sensor to wake up display
3 Touchscreen
4 Poly touch button to launch Poly control dock menu
5 LAN connection port
6 Factory restore pinhole
7 Security lock
Poly TC10 Local Interface
The Poly TC10 controller’s local interface displays controls and settings available to you depending
on the mode you're using.
Poly TC10 Status Bars
The Poly TC10 controller provides two LED bars on the right and left edges of the screen.
These LEDs help you understand the controller's behaviors. For more, see;
Poly TC10 Hardware Overview 5

●Poly TC10 LED Status Indicators as a Room Controller in Poly Video Mode on page 18
●Poly TC10 LED Status Indicators in Zoom Rooms Controller Mode on page 19
●Poly TC10 LED Status Indicators in Zoom Rooms Scheduler Mode on page 19
●Poly TC10 LED Status Indicators in Microsoft Teams Rooms Controller Mode on page 20
●Poly TC10 LED Status Indicators in Microsoft Teams Panel Mode on page 20
Access the Poly Control Center
If your system is using a conferencing application that isn’t Poly, you can still access the TC10 device
and paired video system settings in the Poly Control Center.
■On the right side of the device touchscreen, swipe left or touch the Poly touch button on the
bottom right of your touch screen.
The Poly Control Center opens.
Waking the Poly TC10
After a period of no activity, the system enters sleep mode (if configured by your administrator). When
the motion sensor over the touchscreen detects movement, it wakes up the display.
Home Screen in Poly Video Mode
The Home screen is the first screen you encounter in Poly Video Mode. From this screen, you have
quick access to many of the system functions.
NOTE: Some elements of your screen may be different depending on the system configuration.
6Chapter 2Getting Started

Home Screen
Ref. Number Description
1 System information bar, which shows details such as date/time and system name.
2 Task buttons for placing calls, managing content, controlling cameras, or launching
Poly Device Mode.
3 Menu for accessing other features.
Some of the following interactive and read-only elements might not display on your system depending
on the system configuration.
Element Description
Name Descriptive name determined by the system administrator. Used when you want to
connect to a system.
IP address IP address, SIP, H.323, or secondary network configured for your system.
Current time Local time zone.
Current date Local time zone date.
Calendar or Favorites cards View your calendar or favorites.
Place a Call Opens a call screen where you can dial a call, or you can select a card to dial
numbers, access favorites, or view your calendar.
Home Screen in Poly Video Mode 7

Element Description
Content When content is available, the system displays a list of available content. Otherwise,
this function opens a help screen that describes how to set up content sharing using
HDMI, the Polycom Content App, or an AirPlay- or a Miracast-certified device.
Camera Opens the camera control screen.
Poly Device Mode Launches Poly Device Mode, which allows you to use the Poly Video system as an
external camera, microphone, and speaker for your connected laptop.
Menu Opens new menu selections for calling, sharing content, camera control, and
additional functions.
Accessibility Features
Poly products include a number of features to accommodate users with disabilities.
Users Who Are Deaf or Hard of Hearing
Your system includes accessibility features so that users who are deaf or hard of hearing can use the
system.
The following table lists the accessibility features for users who are deaf or hard of hearing.
Table 2-2 Accessibility Features for Users Who Are Deaf or Hard of Hearing
Accessibility Feature Description
Visual notifications Status and icon indicators let you know when you have incoming, outgoing,
active, or held calls. Indicators also alert you of the device’s status and when
features are enabled.
Status indicator lights The system uses LEDs to indicate some statuses, including if your microphones
are muted.
Adjustable call volume While in a call, you can raise or lower the volume of the device.
Auto-answering You can enable the system to auto-answer calls.
Users Who Are Blind, Have Low Vision, or Have Limited Vision
Your system includes accessibility features so that users who are blind, have low vision, or have
limited vision can use the system.
The following table lists the accessibility features for users who are blind, have low vision, or have
limited vision.
Table 2-3 Accessibility Features for Users Who Are Blind, Have Low Vision, or Have Limited Vision
Accessibility Feature Description
Auto-answering You can enable the system to auto-answer calls.
Adjustable backlight settings You can change the brightness of the screen by adjusting backlight intensity
settings.
Visual notifications Status and icon indicators let you know when you have incoming, outgoing,
active, or held calls. Indicators also alert you of the device’s status and when
features are enabled.
8 Chapter 2Getting Started

Users with Limited Mobility
Your system includes accessibility features so that users with limited mobility can use various system
features.
The following table lists the accessibility features for users with limited mobility.
Table 2-4 Accessibility Features for Users with Limited Mobility
Accessibility Feature Description
Alternative control interface This product provides an alternative control interface for the connected video
conferencing system for people with disabilities that cause limited manipulation
issues.
Auto-answering You can enable the system to auto-answer calls.
Calling from a personal device With administrator credentials, you can wirelessly access the system web
interface from your own device to make calls and manage contacts and
favorites.
Flexible mounting/display configurations Product isn’t stationary and can be mounted or displayed in various
configurations. Touch controls require minimal strength to operate.
Users with Limited Mobility 9

Setting Up the Poly TC103
Pair the TC10 with a Poly video system over your primary network or set it up in standalone mode.
IMPORTANT: Ensure your Poly TC10 has the latest software to use all the features of the system.
On initial powerup, if the system displays a Critical Update Required message, allow the device to
go through the update process before configuring and deploying.
Power the Poly TC10 with PoE
Because the Poly TC10 gets power through the LAN, the connection must support Power over
Ethernet (PoE).
■Connect the Poly TC10 to your network using the supplied LAN cable.
Power the Poly TC10 with a PoE Injector
If your space isn’t equipped with Power over Ethernet (PoE), you can use a PoE injector to power the
Poly TC10.
1. Plug the AC power cord of the PoE injector into an accessible earthed mains outlet.
2. Connect the PoE injector to the Poly TC10 using a LAN cable.
3. Connect the PoE injector to your network with a LAN cable.
Set up the Poly TC10 for the First Time as a Paired Device
When paired with a Poly video system, you can use the Poly TC10 to control a video system. In
paired mode, the Poly TC10 supports all Poly partner modes.
1. Power up the Poly TC10 with Power over Ethernet (PoE).
2. If a Poly TC10 software update is available, select Update.
The Poly TC10 updates and restarts.
3. Select a language and select Continue.
4. The device detects the LAN network. Select Continue.
5. Select Pair with a video system, then Continue.
10 Chapter 3Setting Up the Poly TC10

6. Pair the Poly TC10 with the video system, as outlined in Manually Pair the Poly TC10 with a
Video System on page 15.
7. Once paired, in the system web interface, go to General Settings > Provider.
8. Select a provider from the provider drop-down menu.
9. Select Save.
The system restarts and launches the selected provider.
Set up the Poly TC10 for the First Time as a Standalone
Device
As a standalone device, you can use thePoly TC10 as a Zoom Rooms controller or scheduler.
1. Power up the Poly TC10 with Power over Ethernet (PoE).
2. If a Poly TC10 software update is available, select Update.
The Poly TC10 updates and restarts.
3. Select a language and select Continue.
4. The device detects the LAN network. Select Continue.
5. Select Use as a standalone device, then Continue.
6. Select the system time format and time zone. Select Continue.
7. Select your preferred provider, then Continue.
The provider app installs and launches.
Sign in and Pair your Zoom Rooms Account
Sign in to Zoom Rooms to use your Poly TC10 as a Zoom Rooms controller or scheduler.
1. With the Zoom Rooms app open on your Poly TC10, select Sign in.
2. Sign in to the Poly TC10 with a Zoom account login or an activation code for your Zoom Room. A
user with administrator access can generate this code in Zoom Rooms Management.
NOTE: You can also pair your Poly TC10 to a Zoom Room account by signing in to your Zoom
Room account in a web browser. Enter the pairing code displayed on the devices here:
https://zoom.us/pair.
3. Select the Zoom Room that you want to control.
NOTE: The activation code is unique to each Zoom Room so this step isn't required if you sign
in with an activation code.
4. Select Room Controller or Scheduling Display and select Next.
The Poly TC10 is paired and ready to control the Zoom Room app.
Set up the Poly TC10 for the First Time as a Standalone Device 11

Sign in and Pair your Microsoft Teams Rooms Controller
Account
Pair your Microsoft Teams Rooms account to Poly TC10 to use it as a Microsoft Teams Rooms
controller.
1. Pair the Poly TC10 to the video system as outlined in Set up the Poly TC10 for the First Time as
a Paired Device on page 10.
2. In the system web interface, select General Settings > Provider, and select Microsoft Teams as
the provider.
The Microsoft Teams app launches on the Poly TC10.
3. Visit the Microsoft Teams device login webpage and enter the code shown on your Poly TC10.
4. Sign in using your Microsoft Teams Rooms account.
Once the sign-in sequence is complete, the Poly TC10 displays the device to pair on the screen.
5. Select the device you want to pair.
The 6-digit pairing code displays on the room display.
6. Enter the code on the Poly TC10 controller and press Pair.
Your Poly TC10 is now ready to use as a Microsoft Teams controller.
Sign in and Pair a Microsoft Teams Panel
Sign in to the same account in the Microsoft Teams Rooms on android display and the Microsoft
Teams Panel to pair the devices.
1. Sign in to the Microsoft Teams Room and the Poly TC10 running Microsoft Teams Panel with the
same account.
2. On the Microsoft Teams Panel interface, go to Settings > Device settings > Teams admin
settings
3. If requested, enter your admin credentials.
4. Select Device pairing.
A code appears on the Microsoft Teams Rooms android display.
5. Enter the code in the Microsoft Teams Panel.
Manage a Microsoft Teams Panel in the Admin Center
You can manage your organization’s Poly TC10 devices running Microsoft Teams Panel in the
Microsoft Teams Admin Center.
In the Microsoft Teams Admin Center, you can:
●Manage the device configuration profile
●Change device information
12 Chapter 3Setting Up the Poly TC10

●Manage software updates
●Restart a device
●Manage device tags
To find and manage a device in the Teams Admin Center:
1. Go to the Microsoft Teams Admin Center.
2. In left panel, select Teams > Devices > Panels.
3. Filter or search for the device you want to manage. For more, see Manage devices in Microsoft
Teams.
Configure Microsoft Teams Panel in the Local Interface
With an admin login, you can access settings on the Microsoft Teams Panel’s local interface.
In the settings menu on the Microsoft Teams Panel interface, you can configure settings such as
the wallpaper, the LED colors for the “busy” status, and meeting preferences, including the ability to
check-in, check-out, extend a meeting, reserve ad-hoc meetings, and so on. To access the settings
menu in the Microsoft Team Panel interface:
1. Select the settings cog on the bottom right of the Teams Panel interface.
2. Select Device Settings.
3. Select Teams admin settings and if requested, enter your admin password.
4. Amend the room and panel settings as required. For more information, see Teams panels admin
experience
5. Return to the home screen using the back arrow.
Configuring Network Settings
If your environment uses DHCP, after plugging it into a LAN port in the room with your video system,
the Poly TC10 automatically connects to your primary network.
You can also manually configure the network settings if, for example, your environment needs static
IP addresses or the DHCP server is offline.
NOTE: Network settings are available prior to pairing with a codec or in standalone mode.
Manually Configure IPv6 Address Settings
Your system gets its IP address information automatically by default. However, you can manually
configure the IPv6 address settings.
1. In the device local interface, go to Settings > Network.
2. Turn the Enable IPv6 setting on.
3. Turn the Obtain Automatically Using DHCP setting off.
Configure Microsoft Teams Panel in the Local Interface 13

4. Configure the following settings:
Setting Description
Link-Local Specifies the IPv6 address to use for local communication
within the subnet.
Site-Local Specifies the IPv6 address to use for communication
within the site or organization.
Global Address Specifies the IPv6 internet address.
Default Gateway Specifies the default gateway assigned to your system.
5. Select Save.
Manually Assign a Host Name and Domain Name
You can manually enter the host name and domain name for your TC10 device. You can also modify
these settings even if your network automatically assigns them.
1. In the device local interface, go to Settings > Network.
2. Enter or modify the device Host Name.
If the device discovers a valid name during setup or a software update, the device automatically
creates the host name. However, if the device finds an invalid name, such as a name with a
space, the device creates a host name using the following format: DeviceType-xxxxxx, where
xxxxxx is a set of random alphanumeric characters.
3. Enter or modify the Domain Name that the device belongs to.
4. Select Save.
Manually Configure DNS Settings
You can manually enter the DNS settings for your device.
1. In the device local interface, go to Settings > Network.
2. Turn the Obtain Automatically Using DHCP setting off.
3. Enter the DNS server addresses your device uses (you can enter up to four addresses).
4. Select Save.
Enable LLDP on Your Poly TC10
You can configure your Poly TC10 to automatically select VLAN settings using LLDP.
The VLAN ID of the TC10 must match the VLAN ID of the system for system pairing to be successful.
NOTE: VLAN isn’t supported in IPv6 environments.
1. In the device local interface, go to Settings > Network.
2. Select the LLDP toggle button to turn the setting on.
The TC10 automatically assigns a value to VLAN ID based on your network configuration.
14 Chapter 3Setting Up the Poly TC10

3. Select Save.
Configure Poly TC10 VLAN Settings
You can configure the TC10 virtual LAN (VLAN) settings.
The VLAN ID of the Poly TC10 must match the VLAN ID of the system for system pairing to be
successful.
NOTE: VLAN isn’t supported in IPv6 environments.
1. In the device local interface, go to Settings > Network.
2. Select the 802.1p/Q check box and enter a VLAN ID.
The ID specifies the VLAN that you want the Poly TC10 to operate on. You can use values from
1 to 4094.
3. Select Save.
Manually Pair the Poly TC10 with a Video System
You can manually pair the Poly TC10 connected to your primary network with a video system in the
room.
To pair, the Poly TC10 must be on the same subnet as the video system and the following network
components unblocked:
●Multicast address 224.0.0.200
●UDP port 2000
●TCP port 18888
You may see multiple devices that you can pair with on your video system’s Device Management
page. Know the MAC address to ensure you’re pairing with the device you want such as the device in
the room you’re setting up.
1. Connect the Poly TC10 that you want to pair to an Ethernet port in the room.
2. In the system web interface, go to General Settings > Device Management.
3. Under Available Devices, find the device by its MAC address such as 00e0db4cf0be and select
Pair.
If paired successfully, the device displays under Connected Devices with a Connected status. If
a device shows a Disconnected status, the pairing wasn’t successful.
If pairing isn’t successful, check the network connection and the configuration of both the Poly TC10
and the system you want to pair it with.
Configure Poly TC10 VLAN Settings 15

Using the Poly TC10 in Poly Video Mode4
Pair the Poly TC10 with a video system and set the Provider to Poly in the system web interface to
control and manage your Poly video system with the Poly TC10.
NOTE: Poly Video Mode isn't available if the Poly TC10 is in standalone mode.
Cameras
Camera controls are available in and out of calls.
You can control cameras, depending upon the camera type, in the following ways:
●Adjust an in-room camera
●Turn camera tracking on or off
Selecting the Primary Camera
In Poly Video Mode, if you have more than one camera attached to the system, you can select the
primary camera in or out of a call.
Camera Priority
When you connect or disconnect a camera, camera priority determines the primary or active camera.
The system observes the following camera type priority:
1. Embedded camera
2. HDCI camera
3. USB camera
4. HDMI source set to display as people
Select the Primary Camera Using the Poly TC10
When you attach multiple cameras to the system, you can select the primary camera from the TC10
Camera Controls screen.
1. Select Camera .
16 Chapter 4Using the Poly TC10 in Poly Video Mode