Poly TC8 User manual

Poly TC8
User Guide
3.14.0 | October 2022 | 3725-30769-011A

Contents
Before You Begin ..............................................................................................................................................................................................4
Audience, Purpose, and Required Skills ............................................................................................................................................... 4
Product Terminology Used in this Guide .............................................................................................................................................4
Related Poly and Partner Resources .....................................................................................................................................................4
Getting Started ................................................................................................................................................................................................. 5
Poly TC8 Overview .................................................................................................................................................................................... 5
Poly TC8 in Poly Video Mode ........................................................................................................................................................... 5
TC8 Hardware Overview ....................................................................................................................................................................5
Device Local Interface ......................................................................................................................................................................... 6
Home Screen in Poly Video Mode ....................................................................................................................................................6
Access the Poly Control Center ........................................................................................................................................................7
Waking the Paired Video System ..................................................................................................................................................... 7
Setting Up the Poly TC8 ................................................................................................................................................................................. 8
Power the Device with PoE ..................................................................................................................................................................... 8
Power the Device with a PoE Injector .................................................................................................................................................. 8
Configuring Network Settings ................................................................................................................................................................ 8
Manually Configure IPv4 Address Settings ...................................................................................................................................8
Manually Configure IPv6 Address Settings ...................................................................................................................................9
Manually Assign a Host Name and Domain Name ...................................................................................................................... 9
Manually Configure DNS Settings ................................................................................................................................................... 9
Configure Poly TC8 VLAN Settings ...............................................................................................................................................10
Configure Poly TC8 802.1X Settings ............................................................................................................................................ 10
Using Web Proxies ............................................................................................................................................................................. 11
Manually Pair the Poly TC8 with a Video System ...........................................................................................................................11
Using the Poly TC8 in Poly Video Mode ..................................................................................................................................................12
Calling ..........................................................................................................................................................................................................12
Placing Calls ......................................................................................................................................................................................... 12
Calling Contacts ..................................................................................................................................................................................13
Calling Favorite Contacts .................................................................................................................................................................13
Joining Meetings from the Calendar .............................................................................................................................................14
Sharing Content ........................................................................................................................................................................................15
Minimize Content ...............................................................................................................................................................................15
Maximize Content ..............................................................................................................................................................................15
Take a Snapshot of Your Content .................................................................................................................................................. 15
Delete Snapshots or Content ..........................................................................................................................................................15
End a Call with Blackboard or Whiteboard Content ................................................................................................................16
Cameras ...................................................................................................................................................................................................... 16
Adjust an In-Room Camera ..............................................................................................................................................................16
Adjust a Far-Site Camera ................................................................................................................................................................. 16
Turn Your Camera On or Off ...........................................................................................................................................................17
Turn Camera Tracking On or Off ................................................................................................................................................... 17
Selecting the Primary Camera ........................................................................................................................................................ 17
Using Camera Presets ....................................................................................................................................................................... 18
Environment Controls ............................................................................................................................................................................ 18
Control Room Elements Using the Poly TC8 ..............................................................................................................................18
Settings ........................................................................................................................................................................................................19
Video Adjustments .............................................................................................................................................................................19
Audio Adjustments .............................................................................................................................................................................19
Device Maintenance ..................................................................................................................................................................................... 21
Updating TC8 Software ..........................................................................................................................................................................21
Unpair the TC8 from a Video System .................................................................................................................................................21
Restart the TC8 .........................................................................................................................................................................................21
Factory Restore the Poly TC8 .............................................................................................................................................................. 21
Troubleshooting .............................................................................................................................................................................................22
View the Poly TC8 and Paired Video System Information ...........................................................................................................22
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Downloading Poly TC8 Logs ................................................................................................................................................................. 22
Paired IP Devices ......................................................................................................................................................................................22
IP Device Can’t Pair to the Video System ....................................................................................................................................22
IP Device Doesn’t Display On the Available Devices List .......................................................................................................23
Paired IP Device is Disconnected .................................................................................................................................................. 23
IP Device Paired to Inaccessible Video System ......................................................................................................................... 24
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Before You Begin
This guide helps you understand how to set up, manage, and use your Poly TC8 (P020) device.
Audience, Purpose, and Required Skills
This guide is intended for beginning-to-intermediate users who participate in video-conferencing calls and technical users
familiar with setting up and managing telecommunications systems and equipment.
Product Terminology Used in this Guide
Use the following information to help you understand how this guide sometimes refers to Poly products.
Device Refers to the Poly TC8 device.
Video system Refers to the Poly G7500, Poly Studio X70, Poly Studio X50, or Poly Studio X30 system.
System Another way of referring to the Poly G7500, Poly Studio X70, Poly Studio X50, or Poly Studio X30 system.
Related Poly and Partner Resources
See the following sites for information related to this product.
•Poly Support is the entry point to online product, service, and solution support information. Find product-specific
information such as Knowledge Base articles, Support Videos, Guide & Manuals, and Software Releases on the
Products page, download software for desktop and mobile platforms from Downloads & Apps, and access additional
services.
• The Poly Documentation Library provides support documentation for active products, services, and solutions. The
documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration,
or administration content from any online device.
• The Poly Community provides access to the latest developer and support information. Create an account to access
Poly support personnel and participate in developer and support forums. You can find the latest information on
hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
• The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications
providers deliver high-value business solutions that meet critical customer needs, making it easy for you to
communicate face-to-face using the applications and devices you use every day.
•Poly Services help your business succeed and get the most out of your investment through the benefits of
collaboration. Enhance collaboration for your employees by accessing Poly service solutions, including Support
Services, Managed Services, Professional Services, and Training Services.
• With Poly+ you get exclusive premium features, insights and management tools necessary to keep employee devices
up, running, and ready for action.
•Poly Lens enables better collaboration for every user in every workspace. It is designed to spotlight the health and
efficiency of your spaces and devices by providing actionable insights and simplifying device management.
4

Getting Started
The Poly TC8 lets you control supported Poly video conferencing systems.
The Poly TC8 works with the following systems:
• Poly G7500
• Poly Studio X70
• Poly Studio X50
• Poly Studio X30
Poly TC8 Overview
With a TC8 device, you can control and manage aspects of a Poly video system.
Poly TC8 in Poly Video Mode
The following features and capabilities are available in Poly Video Mode:
• Placing and joining video calls
• Viewing and joining scheduled calendar meetings
• Managing contacts, call lists, and directories
• Managing shared content
– Taking snapshots
– Maximizing, minimizing, and stopping content
• Adjusting camera pan, tilt, zoom and tracking settings
• Creating camera presets
• Adjusting display brightness
• Using multiple Poly TC8 controllers to control a single system
• Pairing with video systems over the network (wired LAN) for flexible room setups
Note: Exact features and capabilities can vary if you aren’t using Poly Video Mode. See your third-party application’s
documentation for information.
TC8 Hardware Overview
The following illustration and table outline the hardware features of the TC8.
Figure 1: Poly TC8 hardware features
Poly TC8 Hardware Features
Ref. Number Description
1Touchscreen
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Ref. Number Description
2 Security lock
3 Factory restore pinhole
4 LAN connection
Device Local Interface
The TC8 device’s local interface displays controls and settings available on your paired video system.
What the local interface looks like depends on the conferencing mode your system is using and other system settings. For
example, your device’s home screen looks different if your system is in Partner Mode instead of Poly Video Mode.
Home Screen in Poly Video Mode
The Home screen is the first screen you encounter in Poly Video Mode. From this screen, you have quick access to many of
the system functions.
Note: Some elements of your screen may be different depending on the system configuration.
Home Screen
Ref. Number Description
1 System information bar, which shows details such as date/time and system name.
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Ref. Number Description
2 Task buttons for placing calls, managing content, controlling cameras, or launching Poly
Device Mode.
3 Menu for accessing other features.
Home Screen Elements
Some of the following interactive and read-only elements might not display on your system depending on the system
configuration.
Element Description
Name Descriptive name determined by the system administrator. Used when you want to
connect to a system.
IP address IP address, SIP, H.323, or secondary network configured for your system.
Current time Local time zone.
Current date Local time zone date.
Calendar or Favorites cards View your calendar or favorites.
Place a Call
Opens a call screen where you can dial a call, or you can select a card to dial numbers,
access favorites, or view your calendar.
Content
When content is available, the system displays a list of available content. Otherwise, this
function opens a help screen that describes how to set up content sharing using HDMI, the
Polycom Content App, or an AirPlay- or a Miracast-certified device.
Camera
Opens the camera control screen.
Poly Device Mode
Launches Poly Device Mode, which allows you to use the system as an external camera,
microphone, and speaker for your connected laptop.
Menu
Opens new menu selections for calling, sharing content, camera control, and additional
functions.
Access the Poly Control Center
If your system is using a conferencing application that isn’t Poly, you can still access TC8 device and paired video system
settings in the Poly Control Center.
Task
»On the right side of the device touchscreen, swipe left.
The Poly Control Center opens.
Waking the Paired Video System
After a period of no activity, the system enters sleep mode (if configured by your administrator). You can wake the system
by touching the screen of your paired TC8 device.
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Setting Up the Poly TC8
Pair the TC8 with a Poly video system over your primary network.
When pairing the Poly TC8 with a Poly Video System, you can set up the controller while you set up the video system or
after you complete the video system setup.
If you purchased a TC8 with your video system, the two automatically pair once you power on the TC8 (the video system
locates the device on the network by its MAC address).
Once paired, the TC8's local interface reflects the conferencing mode configured on your video system (for example, Poly
Video Mode or Partner Mode).
There are situations where you must manually pair the TC8, such as adding or replacing a device with an existing video
system setup.
Power the Device with PoE
Because the TC8 device gets power through the LAN, the connection must support Power over Ethernet (PoE).
Task
»Connect the TC8 device to your network using the supplied LAN cable.
If you purchased the device with your video system, the two automatically pair once the device powers on.
Power the Device with a PoE Injector
If your space isn’t equipped with Power over Ethernet (PoE), you can use a PoE injector to power the TC8 device.
Task
1Plug the AC power cord of the PoE injector into the wall.
2Connect the PoE injector to the TC8 device using a LAN cable.
3Connect the PoE injector to your network with a LAN cable.
If you purchased the device with your video system, the two automatically pair once the device powers on.
Configuring Network Settings
If your environment uses DHCP, the TC8 device automatically connects to your primary network after plugging it into a
LAN port in the room with your video system.
You also can manually configure the device’s network settings if, for example, your environment requires static IP
addresses or the DHCP server is offline.
Note: Network settings are available only when the device isn’t paired with a video system.
Manually Configure IPv4 Address Settings
Your system gets its IP address information automatically by default. However, you can manually configure the IPv4
address settings.
Task
1In the device local interface, go to Settings > Network.
2Turn the Obtain Automatically Using DHCP setting off.
3Configure the following settings:
Setting Description
IP Address Specifies your device’s IP address.
Secondary IP Address (Wi-Fi) Specifies your device’s IP address if you’re connected to Wi-Fi.
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Setting Description
Subnet Mask Specifies the subnet mask assigned to your device.
Default Gateway Specifies the default gateway assigned to your device.
4Select Save.
Manually Configure IPv6 Address Settings
Your system gets its IP address information automatically by default. However, you can manually configure the IPv6
address settings.
Task
1In the device local interface, go to Settings > Network.
2Turn the Enable IPv6 setting on.
3Turn the Obtain Automatically Using DHCP setting off.
4Configure the following settings:
Setting Description
Link-Local Specifies the IPv6 address to use for local communication within
the subnet.
Site-Local Specifies the IPv6 address to use for communication within the
site or organization.
Global Address Specifies the IPv6 internet address.
Default Gateway Specifies the default gateway assigned to your system.
5Select Save.
Manually Assign a Host Name and Domain Name
You can manually enter the host name and domain name for your TC8 device. You also can modify these settings even if
your network automatically assigns them.
Task
1In the device local interface, go to Settings > Network.
2Enter or modify the device Host Name.
If the device discovers a valid name during setup or a software update, the device automatically creates the host name.
However, if the device finds an invalid name, such as a name with a space, the device creates a host name using the
following format: DeviceType-xxxxxx, where xxxxxx is a set of random alphanumeric characters.
3Optional: Enter or modify the Domain Name that the device belongs to.
4Select Save.
Manually Configure DNS Settings
You can manually specify the DNS server settings for your TC8 device.
Task
1In the device local interface, go to Settings > Network.
2Turn the Obtain Automatically Using DHCP setting off.
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3Enter the DNS server addresses your device uses (you can enter up to four addresses).
4Select Save.
Enable LLDP on Your Poly TC8
You can configure your Poly TC8 to automatically select VLAN settings using LLDP.
The VLAN ID of the TC8 must match the VLAN ID of the system for system pairing to be successful.
Note: VLAN isn’t supported in IPv6 environments.
Task
1In the device local interface, go to Settings > Network.
2Select the LLDP toggle button to turn the setting on.
The TC8 automatically assigns a value to VLAN ID based on your network configuration.
3Select Save.
Configure Poly TC8 VLAN Settings
You can configure the TC8 virtual LAN (VLAN) settings.
The VLAN ID of the Poly TC8 must match the VLAN ID of the system for system pairing to be successful.
Note: VLAN isn’t supported in IPv6 environments.
Task
1In the device local interface, go to Settings > Network.
2Select the 802.1p/Q check box and enter a VLAN ID.
The ID specifies the VLAN you want the Poly TC8 to operate on. You can use values from 1 to 4094.
3Select Save.
Configure Poly TC8 802.1X Settings
You can configure your Poly TC8 to use 802.1X authentication when connecting to the wired LAN.
Install the PKI certificates that are required for authenticating with your network. See your video system Administrator
Guide for instructions and more information.
Note: 802.1X isn't supported in IPv6 environments.
The system supports the following authentication protocols:
• EAP-MD5
• EAP-TLS
• EAP-TTLS
– EAP-MSCHAPv2
– EAP-GTC
• EAP-PEAPv0 (MSCHAPv2)
– EAP-MSCHAPv2
– EAP-GTC
Task
1In the device local interface, go to Settings > Network.
2Turn on the Enable EAP/802.1X setting.
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