Polycom SoundStation IP 4000 Instruction manual

SoundStation®IP 4000
Quick User Guide
Basic Phone Features
Customizing Your Phone
Applies to phones running SIP 2.2 or
later.
For detailed information please consult
the comprehensive SoundStation IP
4000 User Guide available at:
www.polycom.com/support/voicedocum
entation/
©2007 Polycom, Inc. All rights reserved.
Polycom, the Polycom logo and SoundPoint are registered
trademarks of Polycom, Inc. in the U.S. and various countries.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice.
BASIC PHONE FEATURES
PLACING A CALL
Press and dial the number or
dial the number first, and then press
or the Dial soft key.
ANSWERING A CALL
Press or the Answer soft key.
Incoming calls may be ignored by
pressing the Reject soft key during
ringing.
ENDING A CALL
Press or the EndCall soft key.
LED INDICATORS
The LEDs located on the top of your
phone indicate the current status.
Green - Your call is in progress.
Flashing green - A call is incoming.
Blinking green - Your call is held by
the other party.
Red - Your call is muted.
Flashing Red – You have voice mail.
Blinking red - You have placed the call
on hold.
MICROPHONE MUTE
During a call, press . If you are
using external microphones, you can
also press on the microphones.
You can hear all other parties while
Mute is enabled.
To turn off Mute, press again.
CALL HOLD AND RESUME
1. During a call, press the Hold soft
key.
2. Press the Resume soft key to
resume the call.
CALL TRANSFER
1. During a call, press the Trnsfer soft
key (the active call is placed on hold).
2. Place a call to the party to which you
want to transfer the call.
3. After speaking with the second party,
press the Trnsfer soft key to complete
the transfer.
Press the Blind soft key to transfer the
call without speaking to the second
party.
Transfer may be cancelled during
establishment by pressing the Cancel
soft key. The original call is resumed.
CALL FORWARDING
To enable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. For all types, enter a number to
forward all future calls to.
4. For No Answer, enter the number of
rings before forwarding.
5. Press the Enable soft key to confirm
Call Forwarding. A moving arrow icon
appears for that line to confirm Call
Forwarding is enabled.
To disable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. Press the Disable soft key.
Call forwarding is not available on
shared lines.
If call forwarding is configured on the
call server (invoked using * code dialing
or from a PC-based application), then
particulars and menu options may vary.
LOCAL CONFERENCE CALLS*
To create a three-way local
conference call:
1. Call the first party.
2. Press the Confrnc soft key to create
a new call (the active call is placed on
hold).
3. Place a call to the second party.
4. When the second party answers,
press the Confrnc soft key again to join
all parties in the conference.
When a conference has been
established, pressing the Split soft key
will split the conference into two calls
on hold.
Placing the call on hold on the
conference originator’s phone will
place the other parties in the
conference on hold.
A conference may be created at any
time between an active call and a call
which is on hold (on the same line or
another line) by pressing the Join soft
key.
Ending the call on the conference
originator’s phone will allow the other
parties to continue the conference.
___ _
* - Conferencing is an optional feature that must be
configured on the call server. Particulars and menu
options may vary.
REDIAL
Press to redial the most recently
dialed number.
SoundStation IP 4000 Quick User Guide. 1725-06647-001 Rev B. 7/2007 1

SoundStation IP 4000 Quick User Guide. 1725-06647-001 Rev B. 7/2007 2
DO NOT DISTURB
Press , Features, and then press
to toggle Do Not Disturb on and
off. A flashing icon and text on the
display confirm that Do Not Disturb is
enabled.
If Do Not Disturb is configured on the
call server, then particulars may vary.
CALL LISTS
Press followed by the Features,
Call Lists,and then Missed, Received,
or Placed Calls, as desired. Information
on respective calls will be displayed.
From this screen, choose the
appropriate soft key:
1. Edit to amend the contact number
before dialing.
2. Dial to place the call.
3. Info to view detailed call information.
4. Save to store the contact to the
Contact Directory.
5. Clear to delete the call from the list.
Press to return to the idle
display.
VOICE MAIL*
The LED indicators on the front of the
phone will flash red and the stutter dial
tone in place of normal dial tone will
sound to indicate that message(s) are
waiting at the message center.
To listen to voice messages:
1. Press .
2. Select Features, and then
Messages.
3. Follow voice prompts to listen to
messages.
______
* - Voice Mail is an optional feature that must be
configured on the call server. Particulars and menu
options may vary.
SPEED DIALING
To assign a speed dial index, see
CONTACT DIRECTORY below.
CUSTOMIZING YOUR PHONE
CONTACT DIRECTORY
To add a contactin your local phone
directory:
1. Press .
2. Select Features, and then Contact
Directory.
3. Press the More soft key, then the
Add soft key to enter another contact
into the phone’s database.
4. Enter first and/or last name from the
dial pad. Press the 1/A/a soft key to
select between numeric and upper /
lower case alphanumeric modes.
5. Enter a unique contact phone
number (not already in the directory).
6. Change the Speed Dial Index if
desired. It will automatically be
assigned the next available index value.
7. Modify the remainder of the fields
(Ring Type and Divert Contact) if
desired.
8. Press the Save soft key to confirm or
the Cancel key to abandon the
changes, and then press to
return to the idle display.
Contacts can be easily added from
Call Lists. For more information, see
CALL LISTS section above.
To search for a contact:
1. Press .
2. Select Features, and then Contact
Directory.
3. Select Search from the Contact
Directory menu.
4. Using the dial pad, enter the first few
characters for First or Last names.
5. Press the Search soft key to search
for contacts. Dial successful matches
from the resulting search screen.
To edit a contact:
1. Press .
2. Select Features, and then Contact
Directory.
3. Search for the contact (see above).
4. Press the Edit soft key and make the
necessary changes.
5. Press the Save soft key to confirm or
the Cancel soft key to abandon the
changes, and then press to return to the
idle display.
VOLUME ADJUSTMENT
Press the volume keys to adjust
the speaker volume during a call.
Pressing these keys in idle state adjusts
the ringer volume.
RING TYPE
You can select different rings to match
your preferences and distinguish
between calls on lines.
To change the incoming ring:
1. Press .
2. Select Settings, followed by Basic,
and then Ring Type.
3. Using or , highlight the
desired ring type. Press the Play soft
key to hear the selected ring type.
4. Press to change to the
selected ring type.
5. Press to return to the idle
display.
If you select Silent ring, press the Line
key or Answer soft key to answer
incoming calls.
DISTINCTIVE RINGING / CALL
TREATMENT
You can set distinctive incoming ringing
tones for different contacts in your local
directory.
To set a distinctive ring for a local
contact:
1. Press .
2. Select Features, and then Contact
Directory.
2. Search for the contact (see
CONTACT DIRECTORY above).
3. Press the Edit soft key and scroll
down to Ring Type.
4. Enter a number corresponding to one
of the ring types available (see RING
TYPE above).
5. Press the Save soft key or the
Cancel soft key to abandon the
change, and then press to return
to the idle display.