Polycom SoundStation IP 4000 Service manual

Published: December 19, 2005 Part Number: 3725-17460-001 Page 1
SoundStation®IP 4000 Technical Bulletin
Potential startup issues with latest SoundStation IP 4000 production units
This information applies to the following SoundStation IP 4000 SKUs and revisions:
•2200-06640-001 Rev D
•2200-06640-012 Rev E
•2200-06640-015 Rev D
•2200-06640-019 Rev D
•2200-06640-022 Rev C
•2200-06640-122 Rev D
SYMPTOMS
•Current production units of the SoundStation IP 4000 ship pre-loaded1with SIP
application 1.6.3 and BootROM 3.1.2. If these units are deployed in networks which
provision older versions of firmware, the SoundStation IP 4000 may fail to boot correctly.
FIELD CORRECTION PROCEDURES
A number of correction options are possible. Customers are advised to choose from the
following correction procedures one that best suits their needs:
CORRECTION PROCEDURE 1 – BOOT SERVER UPGRADE
Correction Procedure 1
Polycom recommends
that customers transition
to this configuration at
their earliest convenience.
Update the boot server to provision SIP 1.6.3 (or higher) and
BootROM 3.1.2 (or higher) to all Polycom IP endpoints
(SoundStation IP 4000 and SoundPoint IP phones) that access
that boot server.
End customers can obtain SIP 1.6.3 and BootROM 3.1.2
from the Polycom Certified VoIP Reseller that sold the
product.
Polycom Certified VoIP Resellers can download the
software from the Polycom Resource Center at
http://extranet.polycom.com
1Please refer to Technical Bulletin TB13361 for details

Published: December 19, 2005 Part Number: 3725-17460-001 Page 2
CORRECTION PROCEDURES 2 AND 3 – NO BOOT SERVER UPGRADE
If the customer does not wish to upgrade the SoundPoint IP phones at this time, then
one of the following workarounds should be used (Note: these workarounds become
redundant once the customer has made the decision to upgrade the entire deployment of
Polycom phones to SIP 1.6.3 or higher and BootROM 3.1.2 or higher).
Correction Procedure 2
Configure the new SoundStation IP 4000 units to boot
a) From a different boot server
or
b) From a different directory on the existing boot server
or
c) As a different FTP user on the existing boot server
The phones can be configured manually with this boot server
address or the URL can be selectively distributed to the
SoundStation IP 4000s using DHCP.
End customers can obtain SIP 1.6.3 software and BootROM
3.1.2 from the Polycom Certified VoIP Reseller that the product
was purchased from.
Polycom Certified VoIP Resellers can download the software
from the Polycom Resource Center at:
http://extranet.polycom.com
Correction Procedure 3
1) Remove the existing BootROM from the boot server if it is
not at version 3.1.2 or higher.
•Delete or rename the file bootrom.ld
and2) Configure the new SoundStation IP 4000 units to use a
unique SIP application version
a. Change the APP_FILE_PATH setting in the
<mac>.cfg file for each new SoundStation IP 4000
to point to a uniquely named instance of the SIP
1.6.3 application which will coexist with the SIP
application already in use e.g. sip-1.6.3.ld
or b. Change the APP_FILE_PATH setting in the
<mac>.cfg file for each SoundStation IP 4000 to
point to a non-existent SIP application e.g. sip-
dummy.ld
Note: if the boot server is already provisioning SIP 1.6.3 Step 2 is
not required.
Caution on this correction procedure 3, step 2(b): if the
SoundStation IP 4000 file system is re-formatted then a new
application will need to be provisioned, and this will not be possible
with this arrangement.