Polycom VVX 411 User manual

Place Calls
You can only have one active call in progress on
your phone.
To place a call do one of the following:
• Pick up the handset, press or , enter the
phone number, and press Send.
• Enter the phone number, press Dial, and pick
up the handset, or press or .
• Press the Line key, enter the phone number,
and select Send.
• Select New Call, enter the phone number, and
press Send.
Answer Calls
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call do one of the following:
• To answer with the speakerphone, press or
press Answer soft key.
• To answer with the handset, pick up the
handset.
• To answer with a headset, press .
QUICK REFERENCE GUIDE: Polycom®
VVX®411 Business Media Phone
1
Home Screen
• Displays messages,
settings, and information.
• Available any time.
Calls Screen
• Displays all active and
held calls.
• Available when you
have an active or held
calls in progress.
Lines Screen
• Displays phone
lines, favorites, and
conditional soft keys.
• Available any time.
Switch Among Phone
Screens
You can view any screen on your phone from
other screens.
To switch among screens:
• Press to view the Home, Lines, or Calls
screens.

QUICK REFERENCE GUIDE • Polycom®VVX® 411 Business Media Phone
End Calls
You can only end active calls. To end a held call,
you must resume the call rst.
To end an active call:
• Replace the handset in the cradle, press or
, or press the End Call soft key.
To end a held call:
1. Highlight the held call and press Resume.
2. Press End Call.
Hold and Resume Calls
You can have multiple calls on hold and resume a
call at any time.
To hold a call:
• Highlight the call and press the Hold soft key or
press .
To resume a call:
• Highlight the call and press the Resume soft key
or press .
Transfer Calls
You can transfer calls to any contact.
To transfer a call:
1. Press and hold the Transfer soft key or press .
2. Choose Blind or Consultative.
3. Dial a number or choose a contact. If you chose
Blind, the call is transferred immediately.
4. If you chose Consultative, press the Transfer soft
key or press after speaking with your contact.
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Forward Calls
You can forward an incoming call to a contact or
forward all incoming calls to a contact.
To forward an incoming call:
1. On the Incoming Call screen, select Forward.
2. Enter your contact’s number and select Forward.
To forward all incoming calls:
1. On the Home Screen, select Forward.
2. If you have more than one line, select a line.
3. Choose either Always, No Answer, or Busy.
4. Enter a contact’s number, and select Enable.
5. If you chose No Answer, you can enter the
number of rings before the call is forwarded.
To disable call forwarding:
1. On the Home Screen, select Forward.
2. If you have more than one line, select a line.
3. Choose your forwarding type and select Disable.
Initiate a Conference Call
You can initiate a conference call with up to 24
contacts.
To initiate a conference call:
1. Call a contact.
2. Select Conference and call your next contact.
3. When your contact answers, select Conference.
You can also join an active and held call into a
conference call.
To join two calls into a conference call:
• On the Calls screen, select Join.

QUICK REFERENCE GUIDE • Polycom®VVX® 411 Business Media Phone
Manage Conference Calls
While on a conference call you can manage
participants:
To place conference participants on hold:
• Select Hold to hold all participants.
• All participants will be placed on hold and will
not be able to hear one another.
• Press Resume to return all participants to the
conference call.
To split the conference call into individual calls:
1. Press the Split soft key. Both calls will beplaced on
hold individually.
2. Select a line to pickup and press the Resume key.
3. To place both calls back into conference, press
the Join soft key.
View Recent Calls
You can view placed, received, and missed calls.
To view recent calls:
• Select Directories > Recent Calls.
View the Contact Directory
You can view othe HPBX contacts in the Contact
Directory.
To view the contact directory:
• Select Directories > Contact Directory.
Listen to Voicemail
When you have new voicemail messages, the
messages icon displays on your line.
To listen to voicemail:
1. On the Home screen, select Messages or press
2. Follow the prompts.
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Enable Do Not Disturb
You can enable Do Not Disturb when you do not
want to receive calls.
To enable or disable Do Not Disturb:
• On the Home Screen, select DND.
Set Ringtones
You can set ringtones for incoming calls from all
contacts and from individual contacts.
To set a ringtone for incoming calls:
• Select Settings > Basic > Ring Type and select a
ringtone.
USB Features
If equipped with a USB port, you can connect a
headset or a USB drive. Only one device can be
connected at a time.
Connect a USB headset:
1. Connect the USB headset connector into the USB
port on the back of the phone.
2. The display will show the prompt “Digital
Headset Connected”.
3. To use the headset, press the Headset button
located above the speaker key.

QUICK REFERENCE GUIDE • Polycom®VVX® 411 Business Media Phone
USB Features cont...
Set a custom display background image:
To set a custom background image, a USB drive
with the desired image is required. The images
must not reside in a folder on the USB drive.
1. Connect a USB drive to the USB port on the back
of the phone.
2. The display will show the prompt “Storage Media
Attached”.
3. Press the Home button.
4. Browse to Settings > Features > Removable
Storage Media > Picture Frame.
5. Press the soft key with a Play arrow. This will start a
slide show of the images available.
6. When the desired image is displayed, press the
soft key with the Pause icon.
7. Press the soft key with the Picture Frame to set
the image as the background.
Call Recording
If equipped with a USB port, you can record calls
and conference calls. The calls are saved as .wav
les to the attached USB drive.
Record a call:
1. While on a call, press the Record soft key (you
may need to select More in order to see Record).
2. Press the Start soft key.
3. Recording can be paused by pressing Pause.
Press Resume to resume recording.
4. Press Stop to stop recording.
Play a recorded call:
1. Press the Home button.
2. Browse to Settings > Features > Removable
Storage Media > Browse Recordings.
3. Select the recording to play and press the Open
soft key.
4. Press the Play soft key.
5. Press the Pause soft keyto pause the playback.
Press Resume to resume playback.
6. Press Exit when nished.
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