Polycom VVX 500 series Instruction manual

Quick User
Guide
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Polycom® VVX® 500 and VVX®
600 Business Media Phones
(For use with Polycom UC Software 4.1.2 or later)
G12 Communications

Lines Views
Lines view displays phone Lines, Favorites, and soft keys.
If your phone is idle, you can:
• Tap the phone Line to access the Dialer.
• Swipe to switch between Lines view and the Browser (if
enabled on your phone).
Active Call View
If your phone only has one call—and it’s active—you can
access Active Call view.
Calls View
If your phone has multiple calls, or one held call, you can
access Calls view.
Call color indicates status:
• Dark green—Active call
• Dark blue—Incoming and held calls
• Bright green—Active call is highlighted
• Bright blue—Incoming or held call is highlighted Tap a
call to highlight it. The soft keys control the highlighted call.
About the Touchscreen
Tap to select and highlight screen items. To scroll, touch
the screen, and swipe your finger up, down, right, or left.
To go back to a previous screen, tap Back.
Phone Views
Your phone has four main Views: Home, Calls, Active
Call, and Lines view (the default). You can access Home
and Lines view at any time. If your phone has one or
more calls, you can also access Calls or Active Call view.
To change Views:
• For Home view, press .
• From Home view, press to alternate between
Home and Lines view, or, if you have one or more calls,
between Home and either Calls or Active Call view.
• To switch between Lines and Calls or Active Call
view, swipe the screen.
Home View
Home view displays icons you can tap to access phone
functions. Touch and hold the Page Indicator (shown next)
to display more or fewer icons. You can also swipe the
screen to display more icons.
From Home view, tap the phone Line to display your phone
Lines and Favorites (shown next). To go back, tap Close.
The information in this guide applies to both the VVX 500 and VVX 600 phones. Congurations vary and the screen displays used in this guide may not
reflect those on your phone. See your system administrator for more information. For detailed information on how to use your phone, see the Polycom
VVX 300 and 310 Business Media Phone User Guide, available by navigating to your phone’s Support page from Polycom Voice Support.
www.polycom.com | 1725-44639-001 Rev. A |November 2012
© 2012, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo and the names and marks associated with Polycom’s products are trade-
marks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other
trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose
other than the recipient’s personal use, without the express written permission of Polycom.
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Entering Data
Use the onscreen keyboard or the dialpad keys to enter
information. To backspace, tap .
To use the onscreen keyboard, tap .
To type with the dialpad keys, press a dialpad key repeatedly
to view the character options and stop to select. To type
other characters, tap Encoding or Mode. When using the
dialpad keys, use the 1, *, 0, and #keys.
About Calls
Only one call can be active at one time.
You can use the handset, speakerphone, or headset for
calls. During a call, you can change modes by picking up the
handset, or by pressing or .
http://support.polycom.com/UCEngAdvisories
Placing Calls
Pick up the handset, or press or . Enter the phone
number, and tap
From Lines view: Tap the phone Line, enter the phone num-
ber, and tap
From Home view: Tap New Call, enter the phone number,
and tap
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Answering Calls
To answer with the speakerphone, press or tap Answer.
To answer with the handset, pick up the handset. To an-
swer with a headset, press .
To answer a new call while on an active call, tap Answer.
The current call will be held.
Ending Calls
To end an active call, replace the handset, press , or
press . Or, press End Call.
To end a held call, navigate to Calls view and highlight the
held call. Press Resume, and press End Call.
Holding Calls
From Lines, Calls, or Active Call view, tap Hold. If you’re in
Calls view, remember to highlight the call rst.
To resume a held call, tap Resume from Lines or Calls view.
Transferring Calls
From Lines, Calls, or Active Call view, tap Transfer, and call
the other party. When you hear the ringback sound, or after
you talk with the other party, tap Transfer.
Forwarding Calls
To enable call forwarding, press Forward from Home or
Lines view. Select the forwarding type to enable, enter a
forwarding number, and press Enable.
To disable call forwarding, press Forward from Home
or Lines view, select the forwarding type to disable, and
press Disable.
To enable per-call forwarding: As your phone rings, press
Forward, enter the forwarding number, and press Forward.
Placing Conference Calls
Call the first party, and after the call connects, press More,
and select Confrnc. Then, dial and connect with the sec-
ond party and press Confrnc again.
From Lines or Calls view, you can:
• Press Hold to hold all participants.
• Press End Call to remove yourself from the call,
but keep the other participants connected.
• Press Manage (if available) to manage each participant.
• Press Split to end the conference and hold all
participants.

If you have an active and held call, press Join
to set up a conference.
Favorites
Favorites are contacts you want quick access to. Your
Favorites list displays all your Favorites. A smaller number of
Favorites displays in Lines view, and when you tap the phone
Line from Home view.
• To view your Favorites list—Tap New Call from Home
view, and tap Favorite.
• To make a contact a Favorite—Navigate to your Contact
Directory and select the contact. Tap Add to Favorites, and
tap Yes to confirm.
• To dial a Favorite—Press the Favorite from Home or Lines
view, or from your Favorites list.
• To reorder your Favorites list—Update the contact’s
Favorite Index number in the Contact Directory.
Viewing Recent Calls
To view your Recent Calls list, tap Directories from Home
view, and tap Recent Calls.
From the Recent Calls list, tap to sort and order calls,
tap to display only certain calls, or tap a call record to
call the person.
Contact Directory
• To view your Directory—Tap Directories from Home view,
and tap Contact Directory.
• To add a contact—Navigate to your Contact Directory and
tap . Type the contact’s information, and tap Save. To
make a contact a Favorite, enter a Favorite Index number.
• To update contact information—Navigate to your
Contact Directory and tap the contact. Tap , update
the contact’s information, and tap Save.
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• To delete a contact— Navigate to your Contact
Directory and tap the contact. Press , press
Delete, and press Yes to confirm.
• To search for a contact—Navigate to your Contact
Directory and tap Search. Enter search criteria and
tap Search.
•To dial a contact from your Directory—Navigate to your
Contact Directory and select the contact. From the contact’s
information screen, select the contact’s phone number.
Listening to Voicemail
Tap Messages from Home view, and tap Message
Center. Tap Connect and follow the prompts.
Muting the Microphone
During a call, press so other parties can’t hear you. To
disable Mute, press again.
Using Do Not Disturb
If you have a service that supports Do Not Disturb, you can
enable or disable ringing. To enable or disable ringing, tap
DND from Home or Lines view. When Do Not Disturb is
enabled, the DND icon, , displays in the status bar.
If you have a VVX 600, you can tap to disable DND.
Adjusting Volume
To change call volume, press during a call. To
change the ringer volume, press when the phone
is idle or ringing.
Updating Ringtones
To change the incoming call ringtone, tap Settings from
Home view, and press Basic > Ring Type. Tap the ringtone
you want.
To set a ringtone for a contact, navigate to your Contact
Directory and tap the contact. Tap , update the contact’s
Ring Type , and tap Save.