Polycom SpectraLink 8020 Instruction Manual

January 2008 Edition
1725-36030-001
Version B
SpectraLink 8020/8030
Wireless Telephone
Administration Guide
SpectraLink 8000 Telephony Gateway
and SpectraLink Radio Protocol (SRP)

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
2 1725-36030-001_B.doc
Trademark Information
Polycom® and the logo designs
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks
of Polycom, Inc. in the United States of
America and various countries. All other
trademarks used herein are the property of
their respective owners.
Patent Information
The accompanying product is protected by
one or more US and foreign patents and/or
pending patent applications held by
Polycom, Inc.
Copyright Notice
Copyright © 2007, 2008 Polycom, Inc.
All rights reserved under the International
and pan-American copyright Conventions.
No part of this manual, or the software
described herein, may be reproduced or
transmitted in any form or by any means, or
translated into another language or format,
in whole or in part, without the express
written permission of Polycom, Inc.
Do not remove (or allow any third party to
remove) any product identification,
copyright or other notices.
Every effort has been made to ensure that
the information in this document is
accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in
this document is subject to change without
notice and does not represent a
commitment on the part of Polycom, Inc.
Notice
Polycom, Inc. has prepared this document
for use by Polycom personnel and
customers. The drawings and specifications
contained herein are the property of
Polycom and shall be neither reproduced in
whole or in part without the prior written
approval of Polycom, nor be implied to
grant any license to make, use, or sell
equipment manufactured in accordance
herewith.
Polycom reserves the right to make changes
in specifications and other information
contained in this document without prior
notice, and the reader should in all cases
consult Polycom to determine whether any
such changes have been made.
No representation or other affirmation of
fact contained in this document including
but not limited to statements regarding
capacity, response-time performance,
suitability for use, or performance of
products described herein shall be deemed
to be a warranty by Polycom for any
purpose, or give rise to any liability of
Polycom whatsoever.
Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com

1725-36030-001_B.doc 3
About this Guide
This document explains how to configure and maintain the
SpectraLink 8020/8030 Wireless Telephones (handsets) when used
with the SpectraLink 8000 Telephony Gateway.
Polycom Model Numbers
This document covers the following model numbers:
802X, 803X
Related Documents
SpectraLink 8000 Telephony Gateway: Administration Guide
(1725-36028-001)
SpectraLink 8000 SVP Server: Administration Guide
(1725-36032-001)
SpectraLink 8020/8030 Wireless Telephones Handset Administration Tool
(1725-36039-001)
SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide
(1725-36023-001)
Available at http://www.spectralink.com/resources/manuals.jsp.
LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number
corresponding to the type of PBX)
Available at
http://www.spectralink.com/resources/interface_guides.jsp.
SpectraLink 8000 System Wireless Telephone WLAN Compatibility List
(1725-36040-001)
Access Point Configuration Note (1725-36xxx-001 where xxx indicates a
number corresponding to the type of access point.).
Available at
http://www.spectralink.com/resources/wifi_compatibility.jsp.

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
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Deploying Enterprise-Grade Wi-Fi Telephony white paper.
Available at
http://www.spectralink.com/resources/white_papers.jsp.
Contacting Polycom
Polycom wants you to have a successful installation. If you have
questions please contact the Customer Support Hotline at
[phone]. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label This typeface indicates a key, label, or button on Polycom
hardware.

1725-36030-001_B.doc 5
Contents
0About this Guide ......................................................................3
Polycom Model Numbers..................................................................3
Related Documents.............................................................................3
Contacting Polycom............................................................................4
Icons and Conventions.......................................................................4
1SpectraLink 8020/8030 Wireless Telephone Overview..............9
SpectraLink Voice Priority (SVP) and Quality of Service ............9
SpectraLink 8020/8030 Wireless Telephone Security..................10
Quick Start Overview.......................................................................11
SpectraLink 8020/8030 Wireless Telephone .................................12
SpectraLink 8020/8030 Wireless Telephone Specifications........13
Handset Display................................................................................14
Icons and Indicators....................................................................15
Startup Sequence...............................................................................16
Handset Modes .................................................................................17
Notes on Battery Packs.....................................................................18
2SpectraLink 8020/8030 Wireless Telephone Configuration.....19
The Admin Menu..............................................................................19
Admin menu................................................................................21
Phone Config ...............................................................................25
Network Config...........................................................................27
Diagnostics...................................................................................32

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
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Restore Defaults ..........................................................................33
Admin Menu Default Table.............................................................34
User-defined Preferences.................................................................36
3Software License and Protocol Management............................39
Requirements.....................................................................................39
Configuration Process ......................................................................40
4Testing the Handsets...............................................................43
5Diagnostic Tools .....................................................................45
Run Site Survey .................................................................................45
Diagnostics Enabled .........................................................................48
Syslog Mode.......................................................................................52
6Certifying the Handsets...........................................................57
Conducting a Site Survey.................................................................57
7Software Maintenance............................................................59
8Troubleshooting......................................................................61
Access Point Problems .....................................................................61
In-range/Out-of-range...............................................................61
Capacity........................................................................................61
Transmission obstructions.........................................................62
Configuration Problems...................................................................62
Infrastructure Problems ...................................................................62
Dial Tone Problems...........................................................................63
Handset Status Messages.................................................................64

Contents
1725-36030-001_B.doc 7
9Appendix A: Regulatory Domains ...........................................71
10 Index .....................................................................................73

1725-36030-001_B.doc 9
SpectraLink 8020/8030
Wireless Telephone Overview
SpectraLink 8020/8030 Wireless Telephones are mobile handsets for
workplace telephone systems. The handset operates over an
802.11a/b/g wireless Ethernet LAN providing users a wireless voice
over IP (VoIP) extension. By seamlessly integrating with the
SpectraLink 8000 Telephony Gateway and the facility’s telephone
system, handset users are provided with high-quality mobile voice
communications throughout the workplace. The handset gives users
the freedom to roam throughout the workplace while providing all
the features and functionality of a desk phone.
The handsets reside on the wireless LAN with other wireless devices
using direct-sequence spread spectrum (DSSS) radio technology. The
handset radio transmits and receives packets at up to 54Mb/s.
All Polycom products use the company’s LinkPlus integration
technology to connect with various digital switch platforms. Using
LinkPlus technology, handsets emulate digital telephone sets to
deliver advanced capabilities such as multiple line appearances and
LCD display features. See the LinkPlus Interface Guide for your PBX for
information about mapping the PBX features to the handset.
SpectraLink Voice Priority (SVP) and
Quality of Service
SVP is the SpectraLink quality of service (QoS) mechanism that is
implemented in the handset and access points (APs) to enhance voice
quality over the wireless network. SVP gives preference to voice
packets over data packets on the wireless medium, increasing the
probability that all voice packets are transmitted efficiently and with
minimum or no delay. SVP is fully compatible with the IEEE 802.11
standards.
1

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
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The SpectraLink 8000 SVP Server is an Ethernet LAN device that
works with the APs to provide QoS on the wireless LAN. Voice
packets to and from the handsets are intercepted by the SpectraLink
8000 SVP Server and encapsulated for prioritization as they are routed
to and from an IP telephony server or gateway. See SpectraLink 8000
SVP Server: Administration Guide for detailed information about this
device.
When the system employs four or fewer SpectraLink 8000 Telephony
Gateways without a SpectraLink 8000 SVP Server, the SpectraLink
8000 Telephony Gateway(s) provide SVP QoS. In this configuration,
the handsets are limited to a maximum of 2Mb/s. If the 11Mb/s
transmission rate is desired, a SpectraLink 8000 SVP Server must be
added to the system. Note that if any 2Mb/s SpectraLink 8000
Wireless Telephones are in use (model PTB5xx) the SpectraLink
8020/8030 Wireless Telephones will automatically limit speed to
2Mb/s to maintain compatibility.
SpectraLink 8020/8030 Wireless Telephone
Security
SpectraLink 8020/8030 Wireless Telephones support basic Wi-Fi
Multimedia (WMM) as part of the 802.11e protocol. If the AP supports
WMM, the handset automatically discovers and uses it. WMM does
not replace the SpectraLink 8000 SVP Server as described in the
following paragraph. WMM settings must be configured on the
SpectraLink 8000 Telephony Gateway and on the SpectraLink 8000
SVP Server.
SpectraLink 8020/8030 Wireless Telephones also support the 802.11i
protocol including Wi-Fi Protected Access (WPA and WPA2) pre-
shared key (PSK). As vendors introduce APs that are eligible to
become Wi-Fi Certified for WPA-PSK and/or WPA2-PSK, Polycom
will determine their compatibility with the handsets and include them
on the SpectraLink 8000 Wireless Telephone WLAN Compatibility List.
The SpectraLink 8020/8030 Wireless Telephones support Wired
Equivalent Privacy (WEP) as defined by the 802.11 specification.
Polycom offers the product with both 40-bit and 128-bit encryption.
The latest software versions are required to support the features
described in this document. See Chapter 3 Software License and
Protocol Management.

SpectraLink 8000 Wireless Telephone Overview
1725-36030-001_B.doc 11
IP multicast addresses are used by the SpectraLink 8030 Wireless
Telephone. This requires that multicasting be enabled on the
subnet used for the SpectraLink 8020/8030 Wireless Telephones,
SVP Server, and Telephony Gateways.
Routers are typically configured with filters to prevent multicast
traffic from flowing outside of specific domains. The wireless LAN
can be placed on a separate virtual LAN (VLAN) or subnet to
reduce the effects of broadcast and multicast traffic from devices in
other network segments.
Quick Start Overview
1. A wireless LAN must be properly configured and operational
through the use of 802.11 wireless APs.
2. A SpectraLink 8000 Telephony Gateway must be available on the
network and the handset must be registered to it in order to load
the appropriate software into the handsets. A separate network
TFTP server is required to distribute software to the handsets.
3. The SpectraLink 8000 Telephony Gateway and SpectraLink 8000
SVP Server must be on the same subnet as the handsets and have
the proper versions of software.
aDownload updates to the SpectraLink 8000 SVP Server
software (if the SpectraLink 8000 SVP Server is installed) per
SpectraLink 8000 SVP Server: Administration Guide Chapter 5
Software Updates.
bDownload updates to the SpectraLink 8000 Telephony
Gateway software per SpectraLink 8000 Telephony Gateway
Administration Guide Chapter 19 Software Maintenance.
4. Configure the SVP Server per SpectraLink 8000 SVP Server
Administration Guide/
5. Configure the SpectraLink Telephony Gateway per SpectraLink
8000 Telephony Gateway: Administration Guide.
6. Download the correct SpectraLink 8020/8030 Wireless Telephone
software per Chapter 3, section Configuration Process. Ensure the
software is properly loaded on the network TFTP server.
7. Configure your handset to ensure that it associates with the
wireless LAN, has the appropriate software and is registered to

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
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the appropriate SpectraLink 8000 Telephony Gateway. See
Chapter 2 SpectraLink 8020/8030 Wireless Telephone Configuration.
SpectraLink 8020/8030 Wireless Telephone
SpectraLink 8030 Wireless Telephone SpectraLink 8020 Wireless Telephone

SpectraLink 8000 Wireless Telephone Overview
1725-36030-001_B.doc 13
SpectraLink 8020/8030 Wireless Telephone
Specifications
Radio mode
(selectable)
(See Appendix A: Regulatory Domains)
Transmission type Direct-sequence spread spectrum (DSSS)
Transmit data rate up to 54 Mb/s
Radio QoS SpectraLink Voice Priority (SVP), WMM
Wireless security Wired Equivalent Privacy (WEP), 40-bit and 128-bit; Cisco
FSR; WPA-PSK, WPA2-PSK
FCC certification Part 15.247
Voice encoding ADPCM (Proprietary)
Transmit power See Admin menu
Display Up to five lines of text plus two icon status rows and one row
for softkey labels.
8020 Dimensions 5.7" x 2.0" x 0.9"
(14.5 x 5.1 x 2.3 cm)
8030 Dimensions 5.4" x 2.0" x 0.9"
(13.7 x 5.1 x 2.3 cm)
8020 Weight* 3.9 oz. ( 110.6 g) with Standard Battery Pack
8030 Weight* 4.2 oz. (119.1 g) with Standard Battery Pack
Standard Battery Pack capacity 4 hours talk, 80 hours standby
Extended Battery Pack capacity 6 hours talk, 120 hours standby
Ultra-Extended Battery Pack capacity 8 hours talk, 160 hours standby

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
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Handset Display
Standby mode display Second set of softkeys
In the standby mode the handset displays status icons on the top row,
the next two rows display user information, the three rows below that
display the date and time, the profile and (for the 8030 model) the
Push-to-talk default channel. The bottom row displays available
softkeys. When more than four softkeys are available, arrows appear
on either side of the softkey labels as illustrated above. Use Nav ►and
Nav◄to display additional softkey sets.
Display information provided by the PBX when the handset is off-
hook will be passed directly to the handset main display. Certain
characters may be used by the PBX that are not implemented in the
handset, such as definable and special characters. See the LinkPlus
Interface Guide for your PBX for information about how the handset
emulates the features of the PBX utilized at your site.
Feature display
In active mode, the softkeys will be determined by the programming
of the SpectraLink 8000 Telephony Gateway. Pressing the FCN key
will display each set of programmed softkeys. Pressing it repeatedly
will scroll through all four sets, or as many softkeys as have been
programmed.
LINE display
Most, but not all, PBXs allow for more than one line appearance. The
line appearances are mapped to corresponding line icons across the

SpectraLink 8000 Wireless Telephone Overview
1725-36030-001_B.doc 15
top of the handset display. Press the LINE key to display a list of
available lines.
Icons and Indicators
Indicator Function
The signal-strength icon indicates the strength of the signal and can assist the user
in determining if the handset is moving out-of-range.
The voicemail icon is activated when a new voicemail message is received if the
feature is supported by the phone emulation.
The battery icon indicates the amount of charge remaining in the Battery Pack.
When only one level remains, the Battery Pack needs to be charged.
The speakerphone icon displays when the speakerphone is active.
1 ▪▪▪▪▪▪▪The line indicators are associated with telephone line status and access.
Up and down arrows are displayed when the menu has additional options above or
below.
Left or right arrows are displayed during editing when the cursor may be moved left
or right.
PBX ring icon. A regular telephone call is coming in.
The Push-to-talk (PTT) ring icon. A PTT call is coming in.
The priority PTT ring icon. A call is coming in on the priority PTT channel. This call
will override any other.
Location Service (RTLS) is enabled.
Muted The muted indicator displays after the Mute softkey has been pressed. It indicates
that the microphone is not transmitting sound. Press the Mute softkey again to
unmute the microphone.
Locked Locked indicates that the keypad is locked to prevent accidental activation. Use the
Unlk softkey plus the # key to unlock it.
[No Service
message]
If warning tones are not disabled, an alarm will sound and a descriptive message
displays when the handset cannot receive or place calls. You may be outside of the
covered area. Walk back into the covered area. The in-service tone indicates
service is reestablished.
The download icon indicates that the handset is downloading code. This icon only
appears while the handset is running the over-the-air downloader. It appears to the
right of the Signal Strength icon in the same location as the Voicemail icon.
The download failure icon indicates that the handset has failed to download code
because the code is incompatible with the handset hardware. The system will also
create a system log with the message: “Download aborted, code incompatible”.
When this icon appears, the handset code in the TFTP server should be updated.

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SRP
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Startup Sequence
The handset goes through an initialization sequence at startup. The
line icons 1through 9display and count down as the handset steps
through this sequence. This is usually very rapid. If there is difficulty
at any step that prevents initialization from continuing, an error
message will display and the related icon(s) will stay on. Please see
the Handset Status Messages table at the back of this document for
instructions on how to handle error messages that occur during
initialization.
Icon The icon(s) shown in bold turns off when:
123456789The handset has located and authenticated and associated with at least one AP, and is
proceeding to bring up higher-layer networking functions.
12345678The handset is either configured for Static IP, or if configured for DHCP the DHCP
discovery process has started.
1234567If DHCP is configured, a DHCP response was received which contains a good DNS
server configuration.
123456Note: Only valid on non-SRP protocol. Indicates one of the following:
Static IP configuration, or
SVP Server address found in DHCP response, or
SVP Server address found via DNS lookup.
12345All networking functions are complete (notably, DHCP), and the handset is proceeding
with establishing the SRP link to the SpectraLink 8000 Telephony Gateway.
1234The SRP link is established, all network stack initialization is complete, proceeding with
application-specific initialization.
123The link between the handset and the SpectraLink 8000 Telephony Gateway is
established.
(no icons)
EXT. XXX
Initialization is complete. The handset is in standby mode ready to receive and place
calls.

SpectraLink 8000 Wireless Telephone Overview
1725-36030-001_B.doc 17
Handset Modes
Standby mode (on-hook)
In standby mode, the handset is waiting for an incoming call or for
the user to place an outgoing call. The extension number is shown on
the display and there is no dial tone. In this mode, the handset is
conserving battery power and wireless LAN bandwidth.
When an incoming call occurs, the handset enters a transitional state
and will ring until the call is answered by pressing the START key or
the END key is pressed to silence the ringing.
Active mode (off-hook)
To place a call, press the START key. This transitions the handset to
active off-hook mode. There is a dial tone, the handset is in
communication with the PBX, and the display shows information as it
is received from the PBX. The user may place a call or press a softkey
or the FCN or LINE key to access additional operations.
The handset is also in the active mode when an incoming call is
answered.
When an incoming call occurs during an active call the handset will
play the second call ringing sound until the call is answered, the caller
hangs up, or the call transfers to voicemail. If END is pressed, the first
call is terminated and the handset reverts to a full ring.
The active modes utilize the most bandwidth and battery power. To
conserve these resources and allow the handset to receive new calls,
return the handset to the standby mode when a call is completed by
pressing the END key.
Configuration menu mode
Press the Cfg softkey to enter the configuration menu mode. When
user preferences are being configured in the Config menu, the handset
is on but is not active. It cannot receive calls while in the Config menu.

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Push-to-talk (PTT) mode
The SpectraLink 8030 Wireless Telephone utilizes channels for
incoming and outgoing radio communication. PTT is enabled by the
system administrator and may be activated or deactivated by the user
in the Config menu. While PTT is active, the handset is in PTT mode. It
can receive regular phone calls in this mode. When a regular phone
call is answered, the handset enters active mode.
Messaging mode
Messaging mode is activated by the system administrator. If text
messaging functions have been programmed, as in a nurse call
system, the handset is able to receive text messages. While these
messages are being accessed, the handset is in messaging mode.
Incoming calls will ring with the second call ringing sound.
Notes on Battery Packs
•Battery Pack life will vary depending on handset model and
features and system infrastructure.
•Maximum Battery Pack performance is achieved after a few
charge/discharge cycles.
•If multiple Battery Packs are supplied with your handset, Polycom
recommends that each be fully charged upon receipt to prolong
battery life. Battery Packs will slowly lose charge if unused. To
maintain battery potential, charge unused Battery Packs
occasionally or alternate Battery Pack use.
•After a length of time Battery Packs will lose the ability to
maintain a charge and to perform at maximum capacity and will
need to be replaced. This is normal for all batteries.

1725-36030-001_B.doc 19
SpectraLink 8020/8030
Wireless Telephone Configuration
Prior to configuring a SpectraLink 8020/8030 Wireless Telephone, it
must be associated with one and only one line on one of the
SpectraLink 8000 Telephony Gateways. Then it must be configured
per the instructions in this section. The following instructions assume
that the handset has been properly associated with a line on a
SpectraLink 8000 Telephony Gateway. See SpectraLink 8000 Telephony
Gateway: Administration Guide for additional information. While
handsets are being associated, the system will continue normal
operation.
Use the Wireless Device Planning Worksheets filled out by the network
or system administrator to be sure you are correctly assigning
telephone parameters.
The SpectraLink Handset Administration Tool is a software utility
that enables rapid configuration of handsets by utilizing the USB port
on the Dual Charger. See the Handset Administration Tool document
for specific instructions. Please see your service representative or
contact Polycom customer service for more information about this
time-saving tool.
The Admin Menu
The Admin menu contains configuration options that are stored
locally (on each handset). Every handset is independently configured
and if the default settings are not desired, the Admin menu options
must be set in each handset requiring different settings.
Opening the Admin menu
1. With the handset powered off, press and hold the START key.
While holding the START key, press and release the END key.
2. When the Admin menu appears, release the START key.
2

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If an admin password has been set, the display will require its
entry before opening the Admin menu. The default password is
123456. If no password is set, the display will proceed directly
into the Admin menu.
Navigation
The navigation keys just below the softkeys are used to navigate
through and select menu options. These are referred to as Nav▲,
Nav▼, Nav◄, Nav►, and NavOK.
Toggle options
Some menu options that have only two possibilities operate on a
toggle basis. The current setting is shown on the second row of the
display, called the info line. Press NavOK to toggle between the
settings. For example, when Enable PTT is the menu option, PTT Disabled
will show on the info line. If you select Enable PTT, PTT Enabled will
show on the info line and the menu option will toggle to Disable PTT.
Data entry and editing
An asterisk (*) next to an option on the display indicates that it is
selected. Use the Nav keys and the softkeys to navigate and select
desired options.
Enter numbers by pressing the buttons on the keypad. The blinking
underscore identifies the current cursor position. When entering
alphanumeric strings, the CAPS/caps softkey will appear and may be
pressed to toggle the case. Enter letters by repeatedly pressing the
corresponding key until the desired letter displays on the screen. Use
the CAPS softkey to change the case as needed.
To edit during entry, delete the character to the left of the cursor by
pressing the Del softkey. To replace an entry, delete it by pressing the