Polycom VVX 500 Instruction manual

VVX 500
VVX 600
Polycom® VVX® 500 and
Polycom® VVX® 600
Business Media Phones
Quick User Guide
For use with Polycom® UC Software 4.1.x or later
The information in this guide applies to both the VVX 500
and VVX 600 phones. Configurations vary and the screen
displays used in this guide may not reflect those on your
phone. See your system administrator for more
information. For detailed information on how to use your
phone, see the Polycom VVX 500 and Polycom VVX 600
Business Media Phones User Guide, available by
navigating to your phone’s Web page from the Business
Media Phones Support page.
www.polycom.com | 1725-44539-001 Rev. B | October 2012
© 2012, Polycom, Inc. All rights reserved. POLYCOM®, the
Polycom “Triangles” logo and the names and marks associated
with Polycom’s products are trademarks and/or service marks of
Polycom, Inc. and are registered and/or common law marks in
the United States and various other countries. All other
trademarks are property of their respective owners. No portion
hereof may be reproduced or transmitted in any form or by any
means, for any purpose other than the recipient’s personal use,
without the express written permission of Polycom.
Lines View
Lines view displays phone Lines, Favorites, and soft keys.
If your phone is idle, you can:
Tap the phone Line to access the Dialer.
Swipe to switch between Lines view and the Browser
(if enabled on your phone).
Active Call View
If your phone only has one call—and it’s active—you can
access Active Call view.
Calls View
If your phone has multiple calls, or one held call, you can
access Calls view.
Call color indicates status:
Dark green—Active call
Dark blue—Incoming and held calls
Bright green—Active call is highlighted
Bright blue—Incoming or held call is highlighted
Tap a call to highlight it. The soft keys control the
highlighted call.
Entering Data
Use the onscreen keyboard or the dialpad keys to enter
information. To backspace, tap .
To use the onscreen keyboard, tap .
To type with the dialpad keys, press a key repeatedly to
view the character options and stop to select.
To type other characters, tap Encoding or Mode. When
using the dialpad keys, use the 1, *, 0, and # keys.
About Calls
Only one call can be active at one time.
You can use the handset, speakerphone, or headset for
calls. During a call, you can change modes by picking up
the handset, or by pressing or .
Placing Calls
Pick up the handset, or press
phone number, and tap
or . Enter the
.
From Lines view: Tap the phone Line, enter the phone
number, and tap .
From Home view: Tap New Call, enter the phone
number, and tap .
Answering Calls
To answer with the speakerphone, press
or tap
Answer. To answer with the handset, pick up the
handset. To answer with a headset, press .
To answer a new call while on an active call, tap Answer.
The current call will be held.
About the Touchscreen
Tap to select and highlight screen items. To scroll, touch
the screen, and swipe your finger up, down, right, or left.
To go back to a previous screen, tap Back.
Phone Views
Your phone has four main Views: Home, Calls, Active
Call, and Lines view (the default). You can access Home
and Lines view at any time. If your phone has one or
more calls, you can also access Calls or Active Call view.
To change Views:
For Home view, press .
From Home view, press to alternate between
Home and Lines view, or, if you have one or more
calls, between Home and either Calls or Active Call
view.
To switch between Lines and either Calls or Active Call
view, swipe the screen.
Home View
Home view displays icons you can tap to access phone
functions. Touch and hold the Page Indicator (shown
below) to display more or fewer icons. You can also
swipe the screen to display more icons.
From Home view, tap the phone Line (shown above) to
display your phone Lines and Favorites—contacts you
can dial by tapping their name. To go back, tap Close.
Tip: Returning to Your Calls
If you navigate away from your call(s), tap
to see Active Call or Calls view again.
Timesaver: Placing Calls Quickly
Tap a recent call or Favorite, or tap a contact’s
phone number in the Contact Directory.

Ending Calls
To end an active call, replace the handset, press , or
press . Or, tap End Call.
To end a held call, navigate to Calls view and highlight
the held call. Tap Resume, and tap End Call.
Holding Calls
From Lines, Calls, or Active Call view, tap Hold. If you’re
in Calls view, remember to highlight the call first.
To resume a held call, tap Resume from either Lines or
Calls view.
Transferring Calls
From Lines, Calls, or Active Call view, tap Transfer, and
call the other party. When you hear the ringback sound,
or after you talk with the other party, tap Transfer.
Forwarding Calls
To set up call forwarding –whether it’s enabling or
disabling standard call forwarding, configuring rules-
based forwarding, or setting up a schedule for
forwarding - use either the Easy Call Manager or
Incoming Call Manager service configured via
Metaswitch CommPortal.
Placing Conference Calls
Call the first party, and after the call connects, tap
Confrnc. Then, dial and connect with the second party
and tap Confrnc again.
From Lines or Calls view, you can:
Tap Hold to hold all participants.
Tap End Call to remove yourself from the call, but
keep the other participants connected.
Tap Manage (if available) to manage each participant.
Tap Split to end the conference and hold all
participants.
To dial a contact from your Directory—Navigate to
your Contact Directory and tap the contact. From the
contact’s information screen, tap the contact’s phone
number.
Listening to Voice Mail
Tap Messages from Home view, and tap
Message Center. Tap Connect and follow the prompts.
Muting the Microphone
During a call, press so other parties can’t hear you.
To disable Mute, press again.
Using Do Not Disturb
To enable or disable ringing, tap DND from Home or
Lines view. When Do Not Disturb is enabled, the
DND icon, , displays in the status bar.
If you have a VVX 600, you can tap to disable DND.
Adjusting Volume
To change call volume, press
change the ringer volume, press
phone is idle or ringing.
during a call. To
when the
Updating Ringtones
To change the incoming call ringtone, tap Settings from
Home view, and tap Basic > Ring Type. Tap the ringtone
you want.
To set a ringtone for a contact, navigate to your
Contact Directory and tap the contact. Tap , update
the contact’s Ring Type, and tap Save.
Favorites
Favorites are contacts you call most often. Your Favorites
list displays all your Favorites. A smaller number of
Favorites displays in Lines view, and when you tap the
phone Line from Home view.
To view your Favorites list—Tap New Call from
Home view, and tap Favorites.
To make a contact a Favorite—Navigate to your
Contact Directory and tap the contact. Tap Add to
Favorites, and tap Yes to confirm.
To dial a Favorite—Tap the Favorite from Home or
Lines view, or from your Favorites list.
To reorder your Favorites list—Update the contact’s
Favorite Index number in the Contact Directory.
Viewing Recent Calls
To view your Recent Calls list, tap Directories from
Home view, and tap Recent Calls.
From the Recent Calls list, tap to sort and order calls,
tap to display only certain calls, or tap a call record
to call the person.
Contact Directory
To view your Directory—Tap Directories from
Home view, and tap Contact Directory.
To search for a contact—Navigate to your
Contact Directory and tap Search. Enter search
criteria, and tap Search.
Timesaver: Placing Conference Calls
If you have an active and held call, tap Join to
set up a conference.
Timesaver: Viewing Recent Calls
Tap (shown next) from Lines, Calls, or
Active Call view.
Tip: Saving Recent Callers to Your Directory
From your Recent Calls list, tap next to the
call, and tap Save. Enter additional information
and tap Save.
Tip: What Does a Green Star Mean?
A green star, , indicates a Favorite.
Timesaver: Accessing Your Message Center
Tap (shown next) from Lines, Calls, or
Active Call view.
www.pinnacletelecom.com
877-643-0260