Polycom VVX 201 User manual

Getting Started with the Polycom
VVX 201 Phone

VVX 201 Phone Course Objectives
In today’s session we will learn how to:
Phone Objectives
Navigate the Polycom VCE hard phones
Make, answer, and transfer a call
Manage call logs and directories
Originate and manage a conference call
Navigate and manage voice mail

Objective 1
Phone Navigation

Polycom VVX 201 Phone Tour

Polycom VVX 201 Phone Tour

Polycom VVX 201 Phone Screen Views
The Polycom VVX 201 has 3 distinct screen views
To access each of the views use the Home icon
Home
Lines – Default
Calls

Polycom VVX 201 Phone Screen Views
The Home View
The Home view displays icons you can select to access phone functions. You can use the
right, left, up, and down arrows to display more icons.
At the bottom of Home view is a Page Indicator that shows how many pages of icons are
available
Icons on page 2 include - Forward, Do Not Disturb and Settings
Additional icons on page 3 can include – Applications and Calendar

Polycom VVX 201 Phone Screen Views
The Lines View
The Lines view displays phone lines, favorites, and soft keys
You can press the Line key to access the dialer if your phone is idle
If your phone has active calls, the phone line indicates the number of calls
you have, and if they’re active or held
To select a call, use the up and down arrow keys.

Polycom VVX 201 Phone Screen Views
The Calls view
The Calls view displays active calls, held calls and number of calls
You can access Calls view if your phone has multiple calls in progress, or you
have one held call
Use the up and down arrow keys to see all your calls
If your phone has multiple lines, calls display under the associated line.

Objective 2
Make, answer, and transfer a call

Making a Call
To make a call, use one of the following options:
Lift the handset and dial the number
Press the speaker key and dial the number
Press the headset key and dial the number
Press the New Call soft key
Locate an entry in your contacts list, call log, or directory and press the Dial
button or soft key
Speed Dial – Contacts assigned a speed dial number can be dialed by
pressing the speed dial number (01-99) # followed by the Dial soft key

Dialing a Number
There are three ways to dial a number:
Do not dial a “9”, or a “1” to place a call
Dial the X-digit extension of the person you are trying to reach
Dial the full 10 digits
911 dialing
To dial 911, dial the number “911”
If given permission to move your phone to a new location you MUST
inform your system administrators of the new location

Dialing a Number

Answering a Call
To answer a call, use one of the following options:
Lift the handset
Press the speaker key
Press the headset key
Press the Answer soft key

Answering a Call
When receiving an incoming call, you can also:
Turn off the ringer without answering by pressing the ignore soft key
Send a caller directly to voice mail by pressing the reject soft key
You can press the forward soft key to send a call to another extension

Answering a Call

Place and Resume A Call on Hold
You can place any active call on hold:
From Lines or Calls view, press the Hold soft key (VVX 201)
From Calls view, be sure to highlight the call first
To resume a held call:
From Lines view, press the Resume soft key the last call you held will be
resumed
From Calls view, use the up and down arrow keys to highlight the call,
and press the Resume soft key

Place and Resume A Call on Hold

Place and Resume A Call on Hold

Transferring a Call
There are three ways to transfer an active call:
Announce the transfer
Blind transfer
Send the call directly to voice mail