Polycom VVX 501 Series User manual

Quick Start Guide
Intermedia Unite
Polycom VVX 501

Welcome to Intermedia Unite

What’s in the box?
Polycom VVX 501
A. Phone
B. Ethernet Cable
C. Handset Cable
D. Handset
D. E. F.
A.
B. C.
T42G
E. Stand
F. Power Adapter
1

Guided Setup
Attach Stand
Attach the stand as shown below.
Connect Handset and Optional Headset
Note: Your phone supports wired headsets, including electronic hookswitch (EHS) headsets.
For connection directions, refer to your headset documentation.
2
Note: To ensure adequate support,
fully insert the stand into one of the
slots on the back of the phone.*
Note:
Your phone
supports wired and
wireless headsets,
including electronic
hookswitch (EHS)
headsets.
For connection
directions, refer to
your headset
documentation.
Standard headsets
typically use the
RJ-9 or USB port,
while EHS headsets
use the RJ-9 and
serial port.
RJ-9 port
Serial port

Connect Cables
Please follow the diagram to install your phone. Once plugged in, the
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The voicemail box will be functional with a default greeting.
3
Passthrough Ethernet connection to PC
(Optional; extra cable not included)
AC Power connection (Optional accessory)
Use if Power over Ethernet (PoE) is
unavailable

Speaker
Dialpad
Hookswitch
Reversible tab
(for wallmount
installation)
Security
slot (on side)
Volume keys
Microphone
Mute key
Message Waiting
Indicator
Color
touchscreen
display
Home key
Headset key
Speakerphone key
Features
Polycom VVX 501
4

Voicemail Box Setup
RECORDING YOUR PERSONAL VOICEMAIL GREETING
1. Press the “Messages” button, and press the "Connect"
soft key.
2. Enter the PIN provided to you by your Administrator, followed
by the # key.
3. Select option 3 for personal options.
4. Select option 1 to record your voicemail greeting.
5. Follow the voice prompts to record and check your greeting.
CHANGING THE PIN FROM THE PHONE
1. Press the “Messages” button, and press the "Connect"
soft key.
2. Enter the PIN provided to you by your Administrator, followed
by the # key.
3. Select option 3 for personal options.
4. Select option 2 to change your PIN.
5. Enter the new PIN when prompted. Press # when done.
5

Commonly Used Features
PLACING OUTGOING CALLS
When the phone is not in use:
1. Pick up the handset or press the “Speakerphone” button.
2. Dial an extension or telephone number.
When you are already on a call:
1. Press the “Hold” soft key.
2. Press the “New Call” soft key.
3. Dial an extension or telephone number.
4. Resume the original call by pressing the “Line” button that
corresponds with that call, and press the “Resume” soft key.
6
ANSWERING AN INCOMING CALL
…On the Handset:
Pick up the handset to answer the call.
…On a Headset:
When a headset is connected, press the “Headset” button (or the
”Answer” soft key) to answer the call.
…On Speakerphone:
Press the “Speaker” button (or the “Answer” soft key) to answer
the call.

REJECTING AN INCOMING CALL
Press the “Reject” soft key to immediately send the caller to voicemail.
IGNORING AN INCOMING CALL
Press the “Ignore” soft key to send the caller to voicemail.
Note: The caller will continue to hear ringing for the specified amount of
time, defined in the phone’s “No Answer Forwarding” setting.
ENDING A CALL
On a Handset:
•Press the “EndCall” soft key.
On a Headset:
HOLD
Placing a Call On Hold:
• While on a call, press the “Hold” soft key.
Retrieving Calls On Hold:
• Press the “Resume” soft key.
•Press the "Headset" button.
On Speakerphone:
• Press the “Speakerphone” button.
MUTE
1. To mute the microphone on an active call, press the “Mute” button.
2. To un-mute the microphone, press the “Mute” button again.
VOICEMAIL
1. Press the “Messages”button.
2. Press the "Connect" soft key.
7
.
3. Enter your PIN when prompted, followed by #.

TRANSFERRING CALLS
Blind Transfers:
1. While on a call, press the “Transfer” soft key.
2. Dial the desired phone number or extension number.
3. Press the “Transfer” soft key again.
4. The call is automatically transferred.
Attended (Consultative or Warm) Transfers:
1. While on a call, press the “Transfer” soft key.
2. Dial the desired phone number or extension number.
3. Wait for the party to answer to announce that you are transferring
a call to them.
4. Press the “Transfer” soft key to transfer the call.
CALL WAITING
While already on a call, and a new call rings in, you will hear a beep tone
emitted by your phone.
To Answer the Second Call:
1. The new call will be displayed under the current call. Tap the second
call to select it.
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placed on hold.
3. Once the second call has ended, resume the original call by pressing
the “Resume” soft key.
To Reject the Second Call:
8
1. The new call will be displayed under the current call. Tap the second
call to select it.
2. Press the “Reject” soft key to immediately send the caller to
voicemail.

• While on a call, press the “+” and “-“ buttons to raise or lower
the volume.
Ringer Volume:
• While the phone is not in use, press the “+” or “-“ buttons to adjust
the ringer volume on the phone.
SPEAKERPHONE
While the phone is not in use:
• Press the “Speakerphone” button to activate the speakerphone
and get dial tone for an outbound call.
While on a call on the handset or headset:
•Press the “Speakerphone” button to continue the current call on
the speakerphone.
While a call on speakerphone is active:
•Press the “Speakerphone” button to hang up the current call.
9
CALL WAITING (CONTINUED)
To Ignore the Second Call:
1. The new call will be displayed under the current call. Tap the
second call to select it.
Note: The caller will continue to hear ringing for the specified amount of
time, defined in the phone’s “No Answer Forwarding” settings.
VOLUME ADJUSTMENT
In-Call Volume:

FORWARDING CALLS
1. Press the “Forward” soft key OR
2. Press the “Home” button twice and press the “Forward” option.”
3. If “Always Forward” is currently disabled, “Always (Disabled)” will be
displayed.
4. Press 1 for “Always.”
5. Enter / verify the contact number where calls will be forwarded.
6. Press the “Enable” soft key.
Disabling “Always Forward”:
1. If “Always Forward” is currently enabled, “Always (Enabled)” will be
displayed.
2. Press 1 for “Always.”
3. Press the “Disable” soft key.
“Forward On Busy” and “Forward On No Answer” can be set in a similar
manner.
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www.intermedia.net/knowledgebase/voice
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We are here to help.
POLYCOMVVX501-QS-001
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