Polycom Integra VVX 500 Instruction manual

ImpactConnect Hosted PBX
Polycom VVX500

Quick User Guide Polycom VVX500
ImpactConnect Hosted PBX
About the Touchscreen
Tap to select and highlight screen items. To scroll, touch
the screen, and swipe your finger up, down, right, or le.
To go back to a previous screen, tap Back.
Phone Views
Your phone has four main Views: Home, Calls,
Acve Call, and Lines view (the default). You can access
Home and Lines view at any me. If your phone has one
or more calls, you can also access Calls or Acve Call
view.
To change Views:
•For Home view, press .
•From Home view, press to alternate between
Home and Lines view, or, if you have one or more
calls, between Home and either Calls or Acve Call
view.
•To switch between Lines and either Calls or Acve Call
view, swipe the screen.
Home View
Home view displays icons you can tap to access phone
funcons. Touch and hold the Page Indicator (shown
next) to display more or fewer icons. You can also swipe
the screen to display more icons.
From Home view, tap the phone Line to display your
phone Lines and Favorites (shown next). To go back,
tap Close (shown next).
Lines View
Lines view displays phone Lines, Favorites, and sokeys.
If your phone is idle, you can:
•Tap the phone Line to access the Dialer.
•Swipe to switch between Lines view and the Browser
(if enabled on your phone).
Active Call View
If your phone only has one call—and it’s acve—you can
access Acve Call view.
Calls View
If your phone has mulple calls, or one held call, you can
access Calls view.
Call color indicates status:
•Dark green—Acve call
•Dark blue—Incoming and held calls
•Bright green—Acve call is highlighted
•Bright blue—Incoming or held call is highlighted
Tap a call to highlight it. The sokeys control the
highlighted call.

Quick User Guide Polycom VVX500
ImpactConnect Hosted PBX
Entering Data
Use the onscreen keyboard or the dialpad keys to enter
informaon. To backspace, tap .
To use the onscreen keyboard, tap .
To type with the dialpad keys, press a dialpad key
repeatedly to view the character opons and stop to
select. To type other characters, tap Encoding or Mode.
When using the dialpad keys, use the 1, *, 0, and #keys.
About Calls
Only one call can be acve at one me.
You can use the handset, speakerphone, or headset for
calls. During a call, you can change modes by picking up
the handset, or by pressing or .
Tip: Returning to Your Calls
If you navigate away from your call(s), tap
to see Acve Call or Calls view again.
Note: About Headsets
Your phone supports wired and wireless
headsets, including electronic hookswitch (EHS)
headsets. VVX 600 phones also support
Bluetooth headsets. For connecon direcons,
refer to your headset documentaon. For more
informaon, see Using Headsets with Polycom
Phones, available from
hp://support.polycom.com/UCEngAdvisories.
Placing Calls
Pick up the handset, or press or . Enter the
phone number, and tap .
From Lines view: Tap the phone Line, enter the phone
number, and tap .
From Home view: Tap New Call, enter the phone
number, and tap .
Timesaver: Placing Calls Quickly
Tap a recent call or Favorite, or tap a contact’s
phone number in the Contact Directory.
Answering Calls
To answer with the speakerphone, press or tap
Answer. To answer with the handset, pick up the
handset. To answer with a headset, press .
To answer a new call while on an acve call, tap Answer.
The current call will be held.
Ending Calls
To end an acve call, replace the handset, press , or
press . Or, tap End Call.
To end a held call, navigate to Calls view and highlight
the held call. Tap Resume, and tap End Call.
Holding Calls
From Lines, Calls, or Acve Call view, tap Hold. If you’re
in Calls view, remember to highlight the call first.
To resume a held call, tap Resume from either Lines or
Calls view.
Transferring Calls
From Lines, Calls, or Acve Call view, tap Transfer, and
call the other party. When you hear the ringback sound,
or aer you talk with the other party, tap Transfer.
Forwarding Calls
To enable call forwarding, tap Forward from Home or
Lines view. Tap the forwarding type to enable, type a
forwarding number, and tap Enable.
To disable call forwarding, tap Forward from Home or
Lines view, tap the forwarding type to disable, and tap
Disable.
To enable per-call forwarding: As your phone rings, tap
Forward, enter the forwarding number, and tap
Forward.
Placing Conference Calls
Call the first party, and aer the call connects, tap
Confrnc. Then, dial and connect with the second party
and tap Confrnc again.
From Lines or Calls view, you can:
•Tap Hold to hold all parcipants.

Quick User Guide Polycom VVX500
ImpactConnect Hosted PBX
•Tap End Call to remove yourself from the call, but
keep the other parcipants connected.
•Tap Manage to manage each parcipant.
•Tap Splitto end the conference and hold all
parcipants.
Timesaver: Placing Conference Calls
If you have an acve and held call, tap Join to
set up a conference.
Favorites
Favorites are contacts you want quick access to. Your
Favorites list displays all your Favorites. A smaller
number of Favorites displays in Lines view, and when you
tap the phone Line from Home view.
•To view your Favorites list—Tap New Call from
Home view, and tap Favorites.
•To make a contact a Favorite—Navigate to your
Contact Directory and tap the contact. Tap Add to
Favorites, and tap Yes to confirm.
•To dial a Favorite—Tap the Favorite from Home or
Lines view, or from your Favorites list.
•To reorder your Favorites list—Update the contact’s
Favorite Index number in the Contact Directory.
Tip: What Does a Green Star Mean?
A green star, , indicates a Favorite.
Viewing Recent Calls
To view your Recent Calls list, tap Directories from
Home view, and tap Recent Calls.
From the Recent Calls list, tap to sort and order calls,
tap to display only certain calls, or tap a call record
to call the person.
Timesaver: Viewing Recent Calls
Tap (shown next) from Lines, Calls, or
Acve Call view.
Tip: Saving Recent Callers to Your Directory
From your Recent Calls list, tap next to the
call, and tap Save. Enter addional informaon
and tap Save.
Contact Directory
•To view your Directory—Tap Directories from
Home view, and tap Contact Directory.
•To add a contact—Navigate to your Contact Directory
and tap . Type the contact’s informaon, and tap
Save. To make a contact a Favorite, enter a
Favorite Index number.
•To update contact informaon—Navigate to your
Contact Directory and tap the contact. Tap ,
update the contact’s informaon, and tap Save.
•To delete a contact—Navigate to your
Contact Directory and tap the contact. Tap , and
tap Yes to confirm.
•To search for a contact—Navigate to your
Contact Directory and tap Search. Enter search
criteria, and tap Search.
•To dial a contact from your Directory—Navigate to
your Contact Directory and tap the contact. From the
contact’s informaon screen, tap the contact’s phone
number.
Listening to Voice Mail
Tap Messages from Home view, and tap
Message Center. Tap Connect and follow the prompts.
Timesaver: Accessing Your Message Center
Tap (shown next) from Lines, Calls, or
Acve Call view.
Muting the Microphone
During a call, press so other pares can’t hear you.
To disable Mute, press again.
Using Do Not Disturb
If you have a service that supports Do Not Disturb, you
can enable or disable ringing. To enable or disable
ringing, tap DND from Home or Lines view. When Do Not
Disturb is enabled, the DND icon, , displays in the
status bar.
If you have a VVX 600, you can tap to disable DND.
Adjusting Volume
To change call volume, press during a call. To
change the ringer volume, press when the
phone is idle or ringing.
Updating Ringtones
To change the incoming call ringtone, tap Sengs from
Home view, and tap Basic > Ring Type. Tap the ringtone
you want.
To set a ringtone for a contact, navigate to your
Contact Directory and tap the contact. Tap , update
the contact’s Ring Type, and tap Save.