Polycom SoundPoint IP 450 Instruction manual

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Quick User Guide
Polycom 450

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Key Guide
Hold/Line Keys
Dial Pad
New Message Indicator
Soft Keys
Navigation Keys
Headset Key
Mute Key
Volume Key
Speaker Key
Message Key
Transfer Key
Home Key
Local Hold Key

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Instructions
ANSWERING A CALL (4 options):
•Pick up the handset.
•Press the
Headset
key
•Press the
Speaker
key –OR-
•Press the soft
Answer
key
PLACING A CALL (2 options):
•Pick up the handset, press
Headset
, or
Speaker
key
•Dial number, and then press the
Send
soft
key
PERSONAL HOLD & RESUME
Holds call on your handset only.
•While on an active call press the
Personal
Hold key located on the left side of the
phone.
•Press the same Hold key to resume call
before picking up the handset.
•Call can also be resumed by using the
soft key labeled Resume.
UNIVERSAL OR PARK HOLD
Holds call on all handsets.
•To place an active call on
Hold 1
,
Hold 2
,
or
Hold 3
press the P
ark
soft key located
at the bottom of your display screen.
•The phone will place the call on the 1st
available universal holding positions and
announce the location.
•Call can be retrieved on any phone by
pressing the same Hold 1, Hold 2, or
Hold 3 key.
MULTIPLE CALLS
•While on an active call and an incoming
call comes in that you need to answer,
press that soft
Answer
key to answer the
second incoming call. * Your original call
will be placed on a local hold. to place
your current caller on hold.
•If you do not want to answer incoming
call, press the
Reject
soft key. The call will
continue to ring on other handsets. If call
goes unanswered patient is sent to the
“open for business” voicemail greeting.
INTERCOM
•Dial 8+Ext. # then press the soft
Dial
key
to use speakerphone or pick up the
handset and speak to your coworker.
•The extension dialed will hear a
notification beep and then your voice.
•If that extension is on an active call, the
phone will treat the intercom as another
incoming call which can be answered,
rejected, or ignored.
TRANSFERRING CALLS
•While on a live call press the Transfer key.
•The caller will be placed in a holding
pattern and begin hearing the hold music.
•Dial the three-digit extension you want to
send the call to. (Note: A call can also be
transferred to a 10 digit external number
if sending to a cell or home number.)
•If you want to talk to the person receiving
the transfer, wait for them to pick up and
explain that you will be transferring a call.
•Press the
Transfer
key again to complete
the transfer.
•If the receiving party does not want to
accept the call, press the soft
Cancel
key
to retrieve the call.
BLIND TRANSFER
•While on a live call press the
Transfer
key.
•The caller will be placed in a holding
pattern and begin hearing the hold music.
•Dial the three-digit extension you want to
send the call to. (Note: A call can also be
transferred to a 10 digit external number
if sending to a cell or home number.)
•Press the
Transfer
key to send the call
directly to the other extension or number.

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Instructions Continued
CONFERENCE CALLS
•When on a live call, select the More soft
key and then Conference soft key. You
will hear a dial tone. The caller will be
placed on hold.
•Dial the 10-digit phone number or three-
digit extension of the third party you want
to conference into the call.
•When the third party answers, press the
More
key and then the Conference soft
key to put all three parties on the call
together.
•Your display will show: Conference.
•Press the
End Call
soft key to disconnect
all parties.
VOICEMAIL
•To listen to general voicemails press the
Messages key on any phone or dial 9000.
•It will inform you of any new voicemails
and play them.
•To delete a voicemail after listening to it,
select option 7.
PERSONAL VOICEMAIL
•To listen to personal extension voicemail
Dial
9001
.
•You will be notified of any new voicemail
you have. The message will automatically
begin playing.
•To delete a voicemail message press 7.
SETTING UP GENERAL VOICEMAIL
MESSAGES
•Push the
Message
key located on the
lower leftside of the phone or
dial 9000
.
•Select Option
5
(Advanced Options)
•Select Option
1
(Make a New Recording)
•It will ask you to choose between greeting
1 and 9. You will only use 1-4.
•Greeting 1: Open Business Message.
Weave will automatically send callers to
this voicemail when you are in the office
but unable to answer the phone. Edit your
office hours in your Weave Software.
•Greeting 2: Lunch Message. Weave will
automatically send callers to this
voicemail your hours are set for lunch.
•Greeting 3: Break/Meeting Message.
Weave will automatically send callers to
this voicemail during recurring scheduled
meetings or breaks.
•Greeting 4: Closed Business Message.
Weave will automatically send callers to
this voicemail when the office is closed on
the weekend and after normal business
hours.
•To listen to your recordings: press
Voicemail key, select Option 5, select
Option 2, enter the # of the mailbox
greeting you want to listen to.
SETTING UP PERSONAL EXTENSION
VOICEMAIL
•
Dial 9001
•Select Option
5
(Advanced Options)
•Select Option
1
(Make New Recording)
•It will ask you to choose a greeting
between 1 and 9, you will use only
number 1.
•After recording, follow the prompts to
save your greeting.
•Press 1 to listen to recording
•Press 2 to save recording
•Press 3 to re-record
.
If you have any more questions,
please contact us at:
888-579-5668
[e-mail]
weavehelp.com