Positron IP408 User manual

Version 1.0
August 14, 2013
C62 VoIP Phone User
Manual
Cortelco
1703 Sawyer Road
Corinth, MS 38834
USA
www.cortelco.com
Tel: [phone]
Fax:[phone]
IP408
5101 Buchan Street, Suite 200, Montreal, Quebec H4P 2R9
Toll Free: 1 866 434 3944 Tel: [phone]
[email protected] www.positrontelecom.com

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Table of Contents
1 INTRODUCING C62 VOIP PHONE...............................................................................7
1.1 THANK YOU..........................................................................................................................7
1.2 BOX CONTENTS ....................................................................................................................7
1.3 KEYPAD ................................................................................................................................7
1.4 INPUT/OUTPUT PORTS .......................................................................................................... 9
1.5 ICON INTRODUCTION ............................................................................................................9
1.6 LED INTRODUCTION ..........................................................................................................10
1.6.1 Programmable key LEDs for BLF..................................................................................... 10
1.6.2 Programmable key LEDs for Presence .............................................................................. 10
1.6.3 Programmable key LEDs for line ...................................................................................... 10
1.6.4 Programmable key LEDs for MWI ................................................................................... 11
1.6.5 Power Indication LED (Power Light Enabled).................................................................. 11
1.6.6 Power Indication LED (Power Light Disabled)................................................................. 11
2 INITIAL CONNECTION AND SETTING ................................................................... 11
2.1 CONNECTING THE PHONE.................................................................................................... 11
2.2 NETWORK SETTINGS ..........................................................................................................12
2.2.1 PPPoE Mode...................................................................................................................... 12
2.2.2 Static IP Mode ................................................................................................................... 13
2.2.3 DHCP Mode ...................................................................................................................... 14
3 BASIC FUNCTIONS....................................................................................................... 15
3.1 MAKING A CALL .................................................................................................................15
3.1.1 Call Device ........................................................................................................................ 15
3.1.2 Call Methods...................................................................................................................... 15
3.2 ANSWERING A CALL............................................................................................................ 15
3.3 DO NOT DISTURB (DND) ...................................................................................................15
3.4 CALL FO RWAR D ..................................................................................................................15
3.5 CALL HOLD ........................................................................................................................ 16
3.6 CALL WAITING ................................................................................................................... 16
3.7 CALL WAITING TONE..........................................................................................................16
3.8 MUTE ................................................................................................................................. 16
3.9 CALL TRANSFER ................................................................................................................. 17
3.9.1 Blind Transfer ....................................................................................................................17
3.9.2 Attended Transfer ..............................................................................................................17
3.9.3 Semi-Attended Transfer.....................................................................................................17
3.10 3-WAY CONFERENCE CALL ..................................................................................................17
3.11 MU LT I P LE -WAY C A L L .......................................................................................................... 17
4 ADVANCED FUNCTIONS ............................................................................................ 18
4.1 CALL PICKUP ...................................................................................................................... 18
4.2 JOIN CALL........................................................................................................................... 18
INTRODUCING IP408 VOIP PHONE

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4.3 REDIAL /UNREDIAL ........................................................................................................... 18
4.4 CLICK TO DIAL.................................................................................................................... 19
4.5 CALL BACK......................................................................................................................... 19
4.6 AUTO ANSWER....................................................................................................................19
4.7 HOTLINE/WARMLINE .......................................................................................................... 19
4.8 APPLICATION ...................................................................................................................... 19
4.8.1 SMS ................................................................................................................................... 19
4.8.2 Memo................................................................................................................................. 19
4.8.3 Voice Mail.......................................................................................................................... 19
4.8.4 Ping.................................................................................................................................... 20
4.9 PROGRAMMABLE KEY CONFIGURATION ............................................................................. 20
4.9.1 Memory Key...................................................................................................................... 20
4.9.2 Line.................................................................................................................................... 20
4.9.3 Key Event .......................................................................................................................... 20
4.9.4 DTMF ................................................................................................................................ 21
4.9.5 URL ................................................................................................................................... 21
4.9.6 None ..................................................................................................................................21
5 OTHER FUNCTIONS .................................................................................................... 21
5.1 AUTO ANSWER ................................................................................................................... 21
5.2 AUTO HANDDOWN .............................................................................................................22
5.3 BAN ANONYMOUS CALL.................................................................................................... 22
5.4 BAN OUTGOING.................................................................................................................. 22
5.5 DIAL PLAN ......................................................................................................................... 22
5.6 DIAL PEER .......................................................................................................................... 22
5.7 INTERCOM .......................................................................................................................... 22
5.8 AUTO REDIAL..................................................................................................................... 23
5.9 CALL COMPLETION .............................................................................................................23
5.10 RING FROM HEADSET .........................................................................................................23
5.11 POWER LIGHT..................................................................................................................... 23
5.12 HIDE DTMF ....................................................................................................................... 23
5.13 PASSWORD DIAL................................................................................................................. 23
5.14 PRE DIAL ............................................................................................................................ 24
6 BASIC SETTING ............................................................................................................ 24
6.1 KEYBOARD......................................................................................................................... 24
6.2 SCREEN SETTINGS ..............................................................................................................24
6.3 RING SETTINGS .................................................................................................................. 25
6.3.1 Ring Volume ...................................................................................................................... 25
6.3.2 Ring Type .......................................................................................................................... 25
6.4 VOICE VOLUME .................................................................................................................. 25
6.5 TIME &DATE .....................................................................................................................25
6.6 GREETING WORDS..............................................................................................................26
6.7 LANGUAGE ......................................................................................................................... 26

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7 ADVANCED SETTINGS ................................................................................................ 26
7.1 GENERAL............................................................................................................................ 26
7.2 ACCOUNT ........................................................................................................................... 26
7.2.1 Basic Settings .................................................................................................................... 26
7.2.2 Advanced Settings ............................................................................................................. 27
7.2.3 Service Code...................................................................................................................... 27
7.3 NETWORK...........................................................................................................................27
7.4 SECURITY ........................................................................................................................... 27
7.5 MAINTENANCE ................................................................................................................... 27
7.6 FACTORY RESET .................................................................................................................28
8 WEB CONFIGURATION .............................................................................................. 28
8.1 INTRODUCTION OF CONFIGURATION ...................................................................................28
8.1.1 Configuration Methods ...................................................................................................... 28
8.1.2 Password Configuration..................................................................................................... 28
8.2 SETTING VIA WEB BROWSER ...............................................................................................28
8.3 CONFIGURATION VIA WEB .................................................................................................29
8.3.1 BASIC ............................................................................................................................... 29
8.3.1.1 Status .................................................................................................................................29
8.3.1.2 Wizard ...............................................................................................................................30
8.3.1.2.1 Static IP..............................................................................................................................31
8.3.1.2.2 DHCP ................................................................................................................................ 31
8.3.1.2.3 PPPoE ................................................................................................................................ 31
8.3.1.2.4 Quick SIP Settings ............................................................................................................. 32
8.3.1.3 Call Log ............................................................................................................................. 33
8.3.1.4 Language ........................................................................................................................... 33
8.3.2 Network ............................................................................................................................. 34
8.3.2.1 WA N C o nf ig ...................................................................................................................... 34
8.3.2.1.1 Static IP..............................................................................................................................35
8.3.2.1.2 DHCP ................................................................................................................................ 35
8.3.2.1.3 PPPoE ................................................................................................................................ 35
8.3.2.2 LAN Config....................................................................................................................... 36
8.3.2.3 Qos & VLAN Config......................................................................................................... 36
8.3.2.4 Service Port ....................................................................................................................... 39
8.3.2.5 DHCP SERVICE ............................................................................................................... 40
8.3.2.6 TIME&DATE .................................................................................................................... 41
8.3.3 VOIP.................................................................................................................................. 42
8.3.3.1 SIP Configuration .............................................................................................................. 42
8.3.3.2 IAX2 .................................................................................................................................. 47
8.3.3.3 STUN Config.....................................................................................................................48
8.3.3.4 DIAL PEER ....................................................................................................................... 49
8.3.4 Phone ................................................................................................................................. 52
8.3.4.1 AUDIO .............................................................................................................................. 52
8.3.4.2 FEATURE.......................................................................................................................... 54

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8.3.4.3 DIAL PLAN ...................................................................................................................... 57
8.3.4.4 CONTACT......................................................................................................................... 59
8.3.4.5 REMOTE CONTACT ....................................................................................................... 61
8.3.4.6 WEB DIAL........................................................................................................................61
8.3.5 Function Key ..................................................................................................................... 62
8.3.5.1 Function Keys.................................................................................................................... 62
8.3.5.2 Softkeys ............................................................................................................................. 64
8.3.5.3 EXT Keys ..........................................................................................................................65
8.3.6 Maintenance....................................................................................................................... 65
8.3.6.1 Auto Provision...................................................................................................................65
8.3.6.2 Syslog ................................................................................................................................ 68
8.3.6.3 Config Setting.................................................................................................................... 70
8.3.6.4 Update................................................................................................................................71
8.3.6.5 Access................................................................................................................................ 73
8.3.6.6 Reboot................................................................................................................................74
8.3.7 Security..............................................................................................................................74
8.3.7.1 WEB FILTER .................................................................................................................... 74
8.3.7.2 Firewall..............................................................................................................................75
8.3.7.3 Network Address Translation (NAT) ................................................................................. 76
8.3.7.4 VPN ................................................................................................................................... 78
8.3.7.5 Security..............................................................................................................................79
8.3.8 Logout................................................................................................................................ 79
9 APPENDIX ...................................................................................................................... 80
9.1 SPECIFICATION ................................................................................................................... 80
9.1.1 Hardware ........................................................................................................................... 80
9.1.2 Voice Features.................................................................................................................... 80
9.1.3 Network Features...............................................................................................................82
9.1.4 Maintenance and management........................................................................................... 83
9.2 DIGIT-CHARACTER MAP TABLE ...........................................................................................84

Introducing IP408 VoIP Phone
IP408 Voice Over Protocol (VoIP) telephone. The IP408

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added. To exit Phone Book mode, press and hold this key.
Mute
During a call press this key to prevent the distant party from
hearing the conversation. The distant party will still be
heard.
Line1/2/3/4
The C62 has 4 SIP lines. The user may select either of
them to place a call if they have been registered to a SIP
server.
Volume -/+ Adjust the volume by pressing these two keys.
Redial
When off hook, this will dial the last called number.
In stand-by mode, it will check the Outgoing Call.
Speaker
phone Activate speakerphone mode.
Indicator
light This light blinks to indicate a missed call.
Soft key 1/2/3/4
Various functions depending on the phone mode.
Description will be shown in LCD.
History View Missed Calls, Incoming Calls and Outgoing Calls
Keyboard Dial phone numbers
The IP408 has 4 SIP lines.

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DSS keys Various functions which can be configured in the web
interface. See Section 8.3.5.
1.4 Input/Output Ports
Port
Port name
Description
Power switch Input: 5V AC, 1A
WAN 10/100M Connect it to Network
LAN 10/100M Connect it to PC
Headset Port type: RJ-9 connector
Handset Port type: RJ-9 connector
External console
interface Port type: RJ-45 direct connector
1.5 Icon Introduction
Icon
Description
Call out
Call in
Call hold
Auto answer

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Call mute
Contact
DND(Do not Disturb)
In hand free mode
In handset mode
In headset mode
SMS
Missed call
Call forward
1.6 LED Introduction
1.6.1 Programmable key LEDs for BLF
LED Status
Description
Steady green
The object is idle.
Slow blinking red
The object is ringing.
Steady red
The object is active.
Fast blinking red
The object has failed.
Off
Not subscribed.
1.6.2 Programmable key LEDs for Presence
LED Status
Description
Steady green
The object is online.
Slow blinking red
The object is ringing.
Steady red
The object is active.
Fast blinking red The object has failed.
Off Not subscribed.
1.6.3 Programmable key LEDs for line
LED Status Description
Steady green The account is active.
Fast Blinking Green There is an incoming call to the account.

IP408
IP408
IP408

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20. Use the keypad to enter the Gateway Address.
21. Press SAVE softkey.
22. Press DOWN ARROW.
23. Use the keypad to enter the DNS 1 Address.
24. Press SAVE softkey.
25. Press DOWN ARROW.
26. Use the keypad to enter the DNS 2 Address if desired.
27. Press SAVE softkey.
28. Press BACK softkey.
29. Press UP ARROW or DOWN ARROW to scroll to “1. Connection Mode.”
30. Press OK.
31. Use LEFT ARROW or RIGHT ARROW to select “Static IP.”
32. Press SAVE softkey.
33. Press BACK or EXIT 6 times to return to idle screen.
34. Disconnect and reconnect the power supply so the phone will reboot and apply the new
settings.
2.2.3 DHCP Mode
1. Press the MENU softkey.
2. Scroll down to “3. Settings.”
3. Press OK.
4. Scroll down to “2. Advanced Settings.”
5. Press OK.
6. The LCD will display “INPUT PASSWORD”.
7. Input the password (default value is 123).
8. Press ENTER.
9. Scroll down to “2. Network.”
10. Press OK.
11. Press OK to select WAN Settings.
12. Scroll down to “3. DHCP Settings.”
13. Press OK.
14. Use LEFT ARROW or RIGHT ARROW to enable or disable DHCP DNS.
15. Press SAVE softkey.
16. Press DOWN ARROW.
17. Use LEFT ARROW or RIGHT ARROW to enable or disable DHCP Time.
18. Press SAVE softkey.
19. Press BACK softkey.
20. Press UP ARROW or DOWN ARROW to scroll to “1. Connection Mode.”
21. Press OK.
22. Use LEFT ARROW or RIGHT ARROW to select “DHCP.”
23. Press SAVE softkey.
24. Press BACK or EXIT 6 times to return to idle screen.
25. Disconnect and reconnect the power supply so the phone will reboot and apply the new
settings.

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The following call forwarding events can be configured:
Off: Call forwarding is deactivated by default.
Always: Incoming calls are immediately forwarded.
Busy: Incoming calls are immediately forwarded when the phone is busy.
No Answer: Incoming calls are forwarded when the phone is not answered
after a specific period.
To configure Call Forward via Phone interface:
1. Press Menu ->Features->OK>Call Forwarding->OK.
2. Select the line to be forwarded.
3. Use LEFT ARROW or RIGHT ARROW to select Disabled, Always, Busy, or No Answer.
4. After choosing a mode (except Disabled), press DOWN ARROW and then enter the
phone number for forwarding.
5. Press Save to save the changes.
3.5 Call Hold
1. Press the Hold softkey to put the active call on hold.
2. If there is only one call on hold, press the Hold softkey to retrieve the call.
3. If there is more than one call on hold, press the line button, and the Up/Down button to
highlight the call, then press the Resume button to retrieve the call.
3.6 Call Waiting
1. Press Menu ->Features->Enter->Call Waiting->Enter.
2. Use the navigation keys to activate or deactivate call waiting.
3. Press SAV E to save the changes.
3.7 Call Waiting Tone
1. Press Menu ->Features->Enter->Call Waiting Tone->Enter.
2. Use the navigation keys to activate or deactivate call waiting tone.
3. Press SAV E to save the changes.
3.8 Mute
When the Mute button is pressed during a conversation, the icon will be shown in the
LCD. The distant party will not hear the party on the C58, but the distant party can still be
heard.
Press Mute again to return to normal conversation.
IP408, but the distant party can still be

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3.9 Call transfer
3.9.1 Blind Transfer
During a conversation, press the XFER key, dial the number to which the call is to be
transferred followed by "#" and then hang up.
3.9.2 Attended Transfer
During a conversation, press the XFER key, dial the number to which the call is to be
transferred followed by "#" and press Send. After the third party answers, press XFER to
complete the transfer.
NOTE: Call waiting and call transfer must be enabled.
NOTE: The SIP server must support RFC3515.
3.9.3 Semi-Attended Transfer
During a conversation, press the XFER key, dial the number to which the call is to be
transferred. Then press the Send softkey. When the third party phone begins to ring, press
XFER to complete the transfer.
NOTE: Call waiting and call transfer must be enabled.
3.10 3-way conference call
1. Press the CONF softkey during an active call.
2. The first call will be placed on hold and dial tone will be heard.
3. Dial the number to be added to the conference.
4. Press Send.
5. When the call is answered, press CONF to add the caller to the conference.
6. To release the conference, press SPLIT.
3.11 Multiple-way call
To add a fifth party to four active calls
1. Press CONF softkey or XFER softkey
2. Press OK
3. Enter the number
4. Press Send and wait for the other party to answer.
5. Use the arrow keys to select a call.
During a conversation, press the XFER key, dial the number to which the call is to be
transfered. The press the Send softkey.

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4Advanced Functions
4.1 Call pickup
This allows a third party to answer a call by dialing a code. For example: A calls B, but
there is no answer. C can go off hook, dial a code plus B’s number, and pick up the call.
The following chart shows how to configure this in the dial peer screen.
*1* is the code. After saving the above configuration, C can dial *1* plus B’s phone number
to pick up A’s call. The prefix can be set to anything the user desires that does not interfere
with other dialing rules.
4.2 Join call
This allows a third party to join an existing call. For example: If B and C are on a call, A can
join by dialing a code plus the number for B or C. This assumes that B or C also support
Join Call.
The following chart shows how to configure this in the dial peer screen.
*2* is the code. After saving the above configuration, A can dial *2* plus the number for B or
C to join B and C’s call. The prefix can be set to anything the user desires that does not
interfere with other dialing rules.
4.3 Redial / Unredial
If B is on a call when A calls, A will get busy tone. If A wants to connect to B as soon as B
is available, he can use the redial function. To use this feature, A dials a prefix and then B’s
number.
When the redial function is activated, A will check B’s calling status every 60 seconds.
When B is available, A’s phone will ring. When A goes off hook, the phone will call B
automatically. If A does not want to call B, the redial function can be cancelled by dialing a
prefix plus B’s number.
*3* is the redial prefix code. A can dial *3* plus B’s phone number to activate the redial
function.
*4* is the unredial prefix code. A can dial *4* to cancel the redial function.
The user can select any prefix as long as it does not interfere with dialing rules.

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4.4 Click to dial
If User A browses to User B’s phone number or SIP address in the contact page and clicks it,
User A’s phone will ring. After he goes off hook, the phone will call User B.
Note：This feature requires that the PBX support click to dial.
4.5 Call back
This function will redial the last received call.
4.6 Auto answer
If this feature is activated, the phone will answer incoming calls after a programmable delay.
4.7 Hotline/Warmline
This feature will cause the phone to place a call to a programmed number whenever it goes
off-hook. A different hotline number can be set for each SIP line.
4.8 Application
4.8.1 SMS
1. Press Menu ->Applications->Enter->SMS->Enter.
2. Use the navigation keys to highlight the options. Messages can be read in the
Inbox/Outbox.
3. Press Reply to reply to a message. Use the 2aB softkey to change the Input Method.
After entering the reply, press OK, use the navigation keys to select the line from which
you want to send, then press Send.
4. To write a new message, press New. Use the 2aB softkey to change the Input Method.
After entering the reply, press OK, use the navigation keys to select the line from which
you want to send, and press Send.
5. To delete a message, press Del. You have three options to choose: Yes, All, No.
4.8.2 Memo
Memos can be recorded in the phone as reminders.
Press Menu->Application->Memo->Enter->Add.
Options for Mode, Date, Time, and Ring Tone can then be configured. The reminder text
can also be entered. When the configuration is completed, press Save.
4.8.3 Voice Mail
1. Press Menu->Application->Voice Mail->Enter.
2. Use the navigation keys to highlight the line for which you want to set voicemail.

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3. Press Edit
4. Use the navigation keys to enable voicemail.
5. Input the number. Press 2aB softkey if necessary to change the input method.
6. Press Save to save the change.
7. To hear a new voicemail, press the Voicemail softkey. Then press Dial. It may then be
necessary to enter a password.
4.8.4 Ping
1. Press Menu->Application->Ping->Enter.
2. Enter the IP Address to be pinged.
3. Press Start
4. Display will show “Ping IP Address”
5. After approximately 5 seconds, the display will show “OK” if the ping is successful or
“Failed” is the ping is unsuccessful.
4.9 Programmable Key Configuration
The phone has 12 programmable keys which can be set to various functions. The functions
are discussed in the following sections. The default configuration for each key is None
which means the key has not been set for any function.
To configure any function
1. Press Menu->Settings->Basic Settings->Keyboard->DSS Key Settings.
2. Choose Line Key Settings or Function Key Settings.
3. Use the UP ARROW or DOWN ARROW to choose the key.
4. Use LEFT ARROW or RIGHT ARROW to choose the function.
4.9.1 Memory Key
1. Use the UP ARROW or DOWN ARROW keys to move to Tel.
2. Enter the number to be stored.
3. Press SAVE.
4.9.2 Line
Access a SIP or IAX2 line registered to the phone.
1. Use the UP ARROW or DOWN ARROW keys to move to Line.
2. Use LEFT ARROW or RIGHT ARROW to select the Line.
3. Press SAVE.
4.9.3 Key Event
This subtype has many options. They are listed below along with brief explanations.
None