Postek iQ200 User manual

FCC Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment may generate, use and/or radiate radio frequency energy. If not installed and used in
full accordance with this User’s Manual, interference to radio communications may occur. This
equipment complies with the limits for a Class A Information Technology Equipment pursuant to
Part 15 of the FCC Rules, which are designed to provide reasonable protection against such
interference when operated in a commercial environment. Operation of this equipment in a
residential area may also cause interference. In such case the user, at his/her expense, will be
required to correct the interference using whatever means necessary.
Trademarks
POSTEK is a registered trademark by POSTEK Electronics Co., Ltd.
ARM is a registered trademark of Advanced RISC Machines Ltd.
Microsoft, Windows are registered trademarks of Microsoft Corporation.
Copyright
© 2021 by Postek Electronics Co., Ltd. All rights reserved. Under the copyright laws, this manual
cannot be reproduced in any form without the prior written permission of POSTEK. No patent
liability is assumed, with respect to the use of the information contained herein.
Disclaimer
POSTEK barcode/RFID printers are developed and produced by Postek Electronics Co., Ltd
(hereinafter as “POSTEK”) with the adoption of direct thermal/thermal transfer printing and RFID
encoding techniques. For thermal transfer printing, matching ribbons and media are required.
Meanwhile, the wide variety of RFID chip and antenna designs make it difficult to guarantee RFID
tag’s 100% compatibility with POSTEK printers, to satisfy your printing needs, please consult with
the local reseller(s) to choose the matching consumables for POSTEK printers.
This manual has been validated and reviewed for accuracy. The instructions and descriptions it
contains are accurate for the POSTEK printer at the time of this manual’s distribution. However,
succeeding printers and manuals are subject to change without notice. POSTEK assumes no liability
for damages incurred directly or indirectly from errors, omissions or discrepancies between the
printer and this manual.
To protect your interest, and to prevent loss due to improper handling, please read the

corresponding user’s manual before operation, and don't use the printer during abnormal conditions.
In no event shall POSTEK be liable for any damage or loss caused by human misoperation,
including but not limited to loss of business profits, business interruption, loss of business
information, or other pecuniary loss.
Although this manual describes and details many issues which could possibly occur, the
manufacturer cannot warrant against unpredictable conditions during the printer’s application. For
problems such as the printer not working, missed or unclear print content, etc., POSTEK and/or its
resellers are responsible for troubleshooting (according to POSTEK Warranty Clauses). In no event
shall POSTEK or the resellers involved be liable for any direct or indirect loss, including but not
limited to loss of business profits, business interruption, loss of business information, or other
pecuniary loss.
Important Safety Instructions
•Only qualified and trained service technicians should attempt to repair the printer.
•Do not place the printer on or near a heat source.
•Be sure that the output of the power adapter is 24VDC and your power source matches the
rating listed on the power adapter. Be certain your power source is grounded.
•To avoid getting an electric shock, do not use a worn or damaged power cord. If the power cord
becomes damaged or frayed, replace it immediately.
•Do not insert anything into the ventilation slots or openings on the printer.
•The printer and power adapter should never be operated in a location where either one can get
wet. Personal injury may result.
•The printhead becomes hot while printing. To protect from damaging the printhead and risk of
personal injury, avoid touching the printhead.
•To get increased printhead longevity and higher quality printouts, always use approved labels,
tags and thermal transfer ribbons. Approved supplies can be ordered from your Postek
authorized reseller.
•Static electricity that accumulates on the surface of the human body or other surfaces can
damage or destroy the printhead or electronic components in this device. DO NOT touch the
printhead or the electronic components with bare hands.
•Place the printer on a flat, firm, solid surface.
•Never operate in a high temperature environment.
•Turn off the power when not in use for extended periods.
•Follow all recommendations and setup instructions included in this manual.

iQ200 User’s Manual Contents
i
Contents
Preface ..........................................................................................................................1
Important Notes...........................................................................................................2
Chapter 1: Introduction..............................................................................................3
1.1 Specifications.........................................................................................................................3
1.2 Contents in the Box................................................................................................................4
Chapter 2: Setup and Use...........................................................................................5
2.1 Main Parts and Structures......................................................................................................5
2.1.1 Front View.....................................................................................................................5
2.1.2 Internal View.................................................................................................................6
2.1.3 Rear View......................................................................................................................7
2.2 Setting up the Printer..............................................................................................................8
2.2.1 Interface Connection.....................................................................................................8
2.2.2 Connecting the Printer ..................................................................................................8
2.2.3 Loading the Media........................................................................................................9
2.3 Using the External Media Stand ..........................................................................................12
2.4 Changing the Position of Reflective Media Sensor.............................................................17
Chapter 3: Operations and Settings ........................................................................20
3.1 Basic Operations..................................................................................................................20
3.1.1 Power Switch ..............................................................................................................20
3.1.2 The Front Panel...........................................................................................................20
3.1.3 Advanced Functions....................................................................................................22
3.1.4 DIP Switches...............................................................................................................23
3.1.5 Setting Operation Mode..............................................................................................25
3.2 WIFI Settings.......................................................................................................................26
3.3 Installing Windows Driver and Label Editing Software......................................................27
Chapter 4: Maintenance...........................................................................................28
4.1 Cleaning the Printhead.........................................................................................................28
4.2 Cleaning the Platen Roller ...................................................................................................28
4.3 Cleaning the Printer Interior ................................................................................................29
4.4 Cleaning the Sensors............................................................................................................29
Chapter 5: Troubleshooting......................................................................................30
5.1 LED Error Indications..........................................................................................................30
5.2 Miscellaneous Issues............................................................................................................31
Appendix A: Interface Specifications......................................................................32
Appendix B: ASCII Table.........................................................................................33

iQ200 User’s Manual Preface
1
Preface
This manual explains how to set up and begin using your iQ printer. It also provides detailed
information on configuring your printer, basic operations, care and troubleshooting.
Please read this manual carefully before using the POSTEK iQ printer.
Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol
Description
Alerts you to a medium or low risk hazard that could, if not avoided, result
in moderate or minor injury.
Alerts you to a potentially hazardous situation thatcould, if not avoided,
result in equipment damage, data loss, performance deterioration, or
unanticipated results.
Provides additional information to emphasize or supplement important
points in the main text.
Version
Version 1.2, published in August, 2021.

iQ200 User’s Manual Important Notes
2
Important Notes
Please read the following passages thoroughly before proceeding.
Printhead
The thermal printhead can be easily damaged due to its precision construction. A printhead
damaged by misuse is not covered under the terms of the warranty. To ensure longevity of the
printhead, please note the following:
•DO NOT scrape or use tools that might damage the printhead surface.
•To protect from corroding the printhead, DO NOT touch the printhead with bare hands.
•DO NOT use thermal paper or thermal transfer ribbons which contain Na, K or Cl elements.
•Keep printhead from any form of liquid or dampness.
•Only use a cotton swab dipped in anhydrous isopropyl alcohol to clean the printhead.
•Always use high-quality consumables:
➢When the printhead module is closed, pressure is placed directly onto the printhead; dirt
such as paper scraps, sand, dust and glue can scrape or damage the printhead.
➢Therefore, please always inspect consumables for high quality before purchasing. Any
printhead damage caused by poor quality consumables is not covered under warranty.
Cutter (Optional)
The printer equipped with a cutter can automatically cut the label after printing. However,
automatic cutters pose a safety hazard since the blades are very sharp. To prevent injuries and cutter
failures while using one of the many types of automatic cutters, please follow the safety and
maintenance rules listed below:
•Before using the cutter, be sure you have been trained by a qualified individual. A written
procedure covering the cutter's use is recommended.
•It is very important to choose the right cutter model for the application to ensure personal safety
and prevent damage to the cutter caused by cutting wrong types of media.
•Keep loose items such as long hair, clothing, jewelry, away from the cutter.
•Don't put anything except print media inside the cutter.
•Turn off power of printer if you notice abnormality with the cutting process and alert a
qualified technician to resolve the issue.
•Never cut a print media which exceeds the maximum operating conditions of the cutter.
•Not every cutter model is designed to be able to cut through adhesive. Use only the dedicated
cutters to cut through adhesive materials. Even so, regular cleaning is required to remove the
adhesive built up on the blades over time to prevent cutter jam.
•Routine inspection and maintenance are required to be performed by a qualified technician to
keep the cutter in good working conditions.

iQ200 User’s Manual Chapter 1: Introduction
3
Chapter 1: Introduction
1.1 Specifications
Item
Description
Printing Mode
Direct Thermal
Resolution
203dpi
Max Printing Speed
6 ips (152.4 mm/s)
Max Printing Width
4.09″ (104 mm)
Max Printing Length
40″(1016 mm)
HEATTM Level
II
Memory
8 MB FLASH ROM, 16 MB SDRAM
Media
Width: 4.72″(120 mm) max., 0.98” (25 mm) min.
OD: 5″ (127 mm) max. or 9″ (228.6 mm) max. (using External Media
Stand).
ID: 1″ (25.4 mm) min.
Media Thickness
0.0023″ ~ 0.0098″ (0.06 ~ 0.25 mm), including liner
Media Sensor
Reflective/Transmissive
Fonts
Five built-in dot matrix ASCII fonts, user-downloadable TrueType Fonts
Barcode Types
1D Barcode: Code 39, Code 93, Code 128/subset A,B,C, Codabar,
Interleave 2 of 5, UPC A/E 2 and 5 add-on, EAN-13/8/128, UCC-128,
etc.
2D Barcode: MaxiCode, PDF417, Data Matrix, QR Code, etc.
Interfaces
RS-232 Serial, USB DEVICE 2.0
Power Adapter
Input: AC100~240 V, 50~60 Hz
Output: DC 24 V, 2.5 A
Weight
3.97 lbs (1.8 kgs)
Dimensions
W 8.58″ (218mm) x D 10.0″(255mm) x H 5.91″(150 mm)
Operating
Environment
Temperature: 32F ~ +104F (0C ~ 40C)
Relative humidity: 5% - 85% non condensing
Storage environment
Temperature: -40F ~ +140F (-40C ~ 60C)
Relative humidity: 5% - 85% non condensing
Optional Items
Wi-Fi, Bluetooth, Guillotine Cutter, External Label Rewinder, Media
Guide Adapter, 10/100 M Adaptive Ethernet Port
HEATTM, or Heating Equilibrium Adaptive Tuning, is a POSTEK designed and developed
cutting-edge technology that sets the benchmark for heat management in thermal printing. Printers
equipped with HEATTM have significant improvements in their printout clarity and print speed. The
HEATTM level represents the fineness of the heating uniformity with level I being the finest.

iQ200 User’s Manual Chapter 1: Introduction
4
1.2 Contents in the Box
Inspect the shipping carton(s) for possible shipping damage, if damage is discovered, notify the
shipping company to report the nature and extent of the damage.
Please check the items according to the Quick Start Guide. If there are any items missing, notify
your authorized reseller.

iQ200 User’s Manual Chapter 2: Setup and Use
5
Chapter 2: Setup and Use
2.1 Main Parts and Structures
2.1.1 Front View
Figure 2-1 Front View
Table 2-1 Front View Description
Number
Description
1
[READY] Indicator
2
[MEDIA] Indicator
3
WIFI Indicator
4
[PAUSE/Self Test] Button
5
[FEED/Calibration] Button
6
[CANCEL/Reset] Button
7
Tear-off Bar
8
Cover Handle
9
Observation Window

iQ200 User’s Manual Chapter 2: Setup and Use
6
2.1.2 Internal View
Figure 2-2 shows the detailed structure of the printer.
Figure 2-2 Internal View
Table 2-2 Internal View Description
Number
Description
1
Handle
2
Printhead Assembly
3
Platen Roller
4
Media Guide
5
Media Guide Rod
6
Media Compartment