
Outdoor Product Assembly Manual FAQs:
1. Is the wood treated with chemicals? Pragma uses 100% Chinese Cedar wood which
is naturally bug resistant, decay and rot resistant. To help ensure your families
safety, our wood is completely chemical free and we do not use pressure-treated
wood. The stain we use is a top coat using a water-based product that is for
appearance only.
2. How often should the product be stained? Pragma recommends the product be
stained once each year. A water or oil based stain can be used at the customer’s
discretion.
3. Why does it seem that my product is developing cracks? Wood is a natural material;
no two pieces are exactly alike. Each piece has its own characteristics and
personality and reacts differently to climate changes. When any wood product is
exposed to the elements, it develops “wood checks”. A check is the radial separation
of the wood fibers running with the grain of the wood. These are caused by the
varying temperature and moisture conditions. A check is not a crack – it does not
affect the strength or durability of the wood or structural integrity of the product.
4. Do Pragma products come with a warranty? Yes. All Pragma products carry a 2-year
replacement warranty on all parts for manufacturer’s defect. Our wood carries a 2
year warranty on rot and decay as well. Please see warranty details for more
information.
5. What is the best way to get started assembling the product? Pragma recommends
taking all the parts out of the boxes and arranging them by part number before you
begin any assembly. This will not only allow faster assembly, but will also identify any
parts that may be missing or damaged so they can be replaced before assembly. If
parts are missing or need replacement, go to
www.pragmabrands.com or call +31 318 578800. Next, read the assembly manual
and get the tools ready for the job as recommended in the manual. If the assembly
manual is lost or misplaced a new one can be printed from Pragma's website:
www.pragmabrands.com
6. The 2”x4” boards do not measure 2”x 4”. Why not? In the U.S. it’s common practice
to describe lumber dimensions using the rough cut sizes from the sawmill and not the
finished dimensions. Retailers, home stores, etc. all use this accepted practice for
describing lumber dimensions. However, Pragma products are designed and
constructed using the actual dimensions so everything fits properly and remains so
during the life of the product.
For more information and frequently asked questions, please refer to our website at
www.pragmabrands.com .