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Prestigio PFP1180DUO
The phone doesnot switch on
Remove/reinstall the battery.Then charge the
phone until the battery icon stops scrolling.Unplug
the charger and try to switch the phone on.
The display showsIMSI failure
This problem isrelated to your subscription.
Contact your operator.
The network symbol is not displayed
The network connection islost.Either you are in a
radio shadow (in a tunnel or between tall buildings)
or you are outside the network coverage area.Try
from another place,try to reconnect to the network
(especially when abroad), or contact your network
operator for assistance/information.
The touch screen respondsslowly or improperly
If your device has a touch screen and the touch
screen isnot responding properly,try the following:
-Remove any protective coversfrom the touch
screen.Protective coversmay prevent the
device from recognizing your inputsand are not
recommended for touch screen devices.
-Ensure that your hands are clean and dry when
tapping the touch screen.
-Restart your device to clear any temporary
The phone doesnot switch on
software bugs.Ensure that your device software
is upgraded to the latest version.If thetouch
screen is scratched or damaged,
Your battery seemsto over heat You might be
usinga charger that was not intended for use
with your phone.Make sure you alwaysuse the
authentic accessory shipped withyour phone.You
can not send text
messages
Some networks do not allow message exchanges
with other networks.First check that you have
entered the number of your SMScentre,or contact
your operator for detailed information on this
subject.
You feel that you have missed some calls
Check your call divert options.
The display shows SIM failure
Check that the SIM card has been inserted correctly.
If the problem persists,your SIM card may be
damaged.Contact your operator.
www.prestigio.com
Prestigio PFP1180DUO
The phone doesnot switch on
Your phone isnot charging
If the battery is completely flat,it might take several
minutesof precharge (up to 5 minutesin some
cases)before the charging icon isdisplayed on the
screen.
The picture captured with the phone camera is not
clear
Make sure that the camera lens on both sidesis
clean.
Your devicefreezesor has fatal errors
If your device freezes or hangs,you may need
to close programs or reset the device t o regain
functionality.If your device isfrozen and
unresponsive,remove the battery and try to switch
the phone on.The device reboots automatically.
If thisdoes not solve the problem,perform a factory
data reset.On the list menu,tap Settings >Backup
&reset >Factory data reset .
Others cannot hear you speaking on a call
Ensure that you are not covering the built-in
microphone.
-Ensureth at the microphone iscloset o your
mouth.
-If using a headset ,ensure that it is properly
connected.
Another Bluetooth device is not located
Ensure that the Bluetooth wireless feature is
activated on your device.
the you wish to connect to,if
necessary.
Ensure that your device and the other Bluetooth
deviceare within the maximum Bluetooth range (10m).
Ensure that the Bluetooth wireless feature is
activated on device.