Primo Water 900161 User manual

Troubleshooting Guide for Dispenser Model #900161
Q. The cold water is room temperature.
A. There is a cold water thermostat control mounted to the back of the majority of our
appliances. Simply unplug the power cord of the appliance. Pull the appliance away
from the wall so you have free access to the back. Do not remove anything from the
appliance; simply locate the dial which resembles a gold/brass-colored flathead
screw in the area of the black condenser coil grill. Use a flat screwdriver to adjust
the dial clockwise to cool the water. Do Not adjust this piece more than ¼turn.
Turning the control too much will cause water to freeze in the appliance’s reservoir
and may lead to other issues.
Q. Water leaks from the tap.
A. A mineral build up occurs within the tap over time. Water drips from the tap as a
result. Follow the cleaning instructions below to resolve the issue. Click here to view
the cleaning video.
Time Required: 30 minutes.
Need: (1) tablespoon regular bleach
(1) gallon hot tap water
(1) two gallon bucket
1. Unplug the dispenser and move it away from the wall.
2. Remove bottle and receptacle."
3. Drain all remaining water from the cold reservoir then empty the hot
reservoir by opening the drain plug.
4. Open the drain plug in the back to empty the hot reservoir as pictured
below."
5. Replace the plug and cap.
6. Pour the bleach and water into the reservoir and wait ten minutes.
7. Dispense the solution from the hot tap, then dispense from the cold tap.

8. Open the drain plug in the back to empty the hot reservoir as pictured
below."
9. Replace the plug and cap.
10. Rinse with one gallon of hot water and repeat steps 4-9.
11. Replace bottle receptacle and bottle of water.
Q. Water leaking inside the appliance.
A. In most cases, a “leak” is the result of a pin hole or crack in the bottle which causes
water to overfill the reservoir giving the appearance of a leak. There are a few simple
steps you can perform to determine if you have a defective bottle.
1. Remove the bottle and bottle probe receptacle (If probe receptacle is in use).
This is the plastic piece the bottle sits in when on the appliance.
2. Drain water from the tap to ensure the water reservoir is not more than half full,
or one (1) inch above the plastic disk inside the reservoir.
3. Allow the appliance to sit for one hour. At the end of one hour, the water level
in the reservoir should remain unchanged. This confirms the “leak” was a
reservoir overflow. Please allow the internal components of the appliance to dry
out before continuing use of the appliance. Do Not reuse any bottle that
previously caused an overflow. Simply place a new bottle on when ready.
Q. I have missing or damaged parts.
Part replacement is often covered under the manufacturer warranty. Please call
866-429-7566 to find out how your part can be replaced. (Should change when the
part order site is available.)

Q. Water tastes bad.
A. Cleaning the dispenser should correct the taste. Please use the following
instructions to do so.
Time Required: 30 minutes.
Need: (1/4) cup lemon juice
(1) gallon hot tap water
(1) two gallon bucket
1. Unplug the dispenser and move it away from the wall.
2. Remove bottle and receptacle."
3. Drain all remaining water from the cold reservoir then empty the hot
reservoir by opening the drain plug.
4. Open the drain plug in the back to empty the hot reservoir as pictured
below."
5. Replace the plug and cap.
6. Pour the lemon and water into the reservoir and wait ten minutes.
7. Dispense the solution from the hot tap, then dispense from the cold tap.
8. Open the drain plug in the back to empty the hot reservoir as pictured
below."
9. Replace the plug and cap.
10.Rinse with one gallon of hot water and repeat steps 4-9.
11.Replace bottle receptacle and bottle of water.

Q. Hot water is room temperature.
A. Please ensure the appliance is plugged into a working grounded wall outlet and the
hot water energy switch on the back of the appliance is in the On position. The light in
the switch will illuminate when On. Please allow 15 after initial set up for water to heat
to the maximum temperature.
Q. My appliance is noisy.
A. All appliances make certain sounds during operation. When heater is on, you may
hear a rumbling sound as water heats. The compressor will make a low humming
sound. If the dispenser not level, you may hear additional vibrating sounds as the
compressor runs. Simply level the dispenser using the adjustable feet or furniture
pads to prevent the excess sound.
Q. Cold water trickles from the tap.
A. This would indicate the cold water thermostat is set too low. There is a cold water
thermostat control mounted to the back of the majority of our appliances. Simply
unplug the power cord of the appliance. Pull the appliance away from the wall so you
have free access to the back. Do not remove anything from the appliance; simply
locate the dial which resembles a gold/brass-colored flathead screw in the area of the
black condenser coil grill. Use a flat screwdriver to adjust the dial counter-clockwise
to increase the temperature setting.
Q. Hot water trickles from the tap.
A. There is likely a block in the lines preventing air flow. To release this block, unplug
the appliance from the electrical outlet and allow it to rest one hour. Use a two gallon
bucket to empty the hot water reservoir by opening the drain plug per the illustration.

Replace the drain plug and cap. Plug the dispenser into the electrical outlet and allow
water to refill the reservoir before attempting to dispense water.