Printronix L5020 User manual


User’s Manual
The Printronix L5020 Multifunction Printer

Consumables Information
Printronix®has years of experience designing printer imaging
systems. For the best possible performance of your Printronix
printer, always use Genuine Printronix parts and consumables.
For the name of your nearest Printronix full service distributor, call:
United States [phone] or [phone]
Europe (33) 1-46-25-1900
Singapore (65) 548-4116
For more information, please go to our website at
www.printronix.com.
Consumable Item Part Number Replacement Interval
(in Pages)1
Toner cartridge 703532-001 21,000
Waste toner bottle 202984-001 150,000
Photoreceptor drum 703535-001 150 - 300,000
See Note 2
Developer 703548-001 150,000
Developing Unit 705739-001 600,000
Note 1: Varies with paper size, media type, and toner coverage.
Note 2: Inspect every 150,000 pages; clean if needed. Replace
at 300,000 pages or sooner of print quality is no longer
acceptable. Drum life is dependent upon media used and proper
maintenance and operation of the printer. Print media other than
bond paper (e.g., labels, card stock, plastic, or vinyl) may reduce
drum life as much as 50%.

L5020 Multifunction Printer
User’s Manual
706592-001C

Software License Agreement
CAREFULLY READ THE FOLLOWING TERMS AND
CONDITIONS BEFORE USING THIS PRINTER. USING THIS
PRINTER INDICATES YOUR ACCEPTANCE OF THESE TERMS
AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS
AND CONDITIONS, PROMPTLY RETURN THE PRINTER AND
ALL ACCOMPANYING HARDWARE AND WRITTEN MATERIALS
TO THE PLACE YOU OBTAINED THEM, AND YOUR MONEY
WILL BE REFUNDED.
Definitions.
“Software” shall mean the digitally encoded, machine-readable
data and program. The term “Software Product” includes the
Software resident in the printer and its documentation. The
Software Product is licensed (not sold) to you, and Printronix, Inc.
either owns or licenses from other vendors who own, all copyright,
trade secret, patent and other proprietary rights in the Software
Product.
License.
1. Authorized Use. You agree to accept a non-exclusive license
to use the Software resident in the printer solely for your own
customary business or personal purposes.
2. Restrictions.
a. To protect the proprietary rights of Printronix, Inc., you
agree to maintain the Software Product and other
proprietary information concerning the typefaces in strict
confidence.
b. You agree not to duplicate or copy the Software Product.
c. You shall not sublicense, sell, lease, or otherwise transfer
all or any portion of the Software Product separate from the
printer, without the prior written consent of Printronix, Inc.
d. You may not modify or prepare derivative works of the
Software Product.

e. You may not transmit the Software Product over a network,
by telephone, or electronically using any means; or reverse
engineer, decompile or disassemble the Software.
f. You agree to keep confidential and use your best efforts to
prevent and protect the contents of the Software Product
from unauthorized disclosure or use.
3. Transfer. You may transfer the Software Product with the
printer, but only if the recipient agrees to accept the terms and
conditions of this Agreement. Your license is automatically
terminated if you transfer the Software Product and printer.
Limited Software Product Warranty
Printronix, Inc. warrants that for ninety (90) days after delivery, the
Software will perform in accordance with specifications published
by Printronix, Inc. Printronix, Inc. does not warrant that the Software
is free from all bugs, errors and omissions.
Remedy
Your exclusive remedy and the sole liability of Printronix, Inc. in
connection with the Software is replacement of defective software
with a copy of the same version and revision level.
Disclaimer of Warranties and Limitation of Remedies
1. THE PARTIES AGREE THAT ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF
FITNESS FOR A PARTICULAR PURPOSE AND
MERCHANTABILITY ARE EXCLUDED.
Printronix, Inc. does not warrant that the functions contained in
the Software will meet your requirements or that the operation
of the Software will be uninterrupted or error free.
Printronix, Inc. reserves the right to make changes and/or
improvements in the Software without notice at any time.
2. IN NO EVENT WILL PRINTRONIX, INC. BE LIABLE FOR
LOST PROFITS, LOST DATA, BUSINESS INTERRUPTIONS,
OR ANY OTHER DIRECT, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OF OR INABILITY TO USE THIS PRODUCT, EVEN IF
PRINTRONIX, INC. HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES, OR ANY DAMAGES
CAUSED BY THE ABUSE OR MANIPULATION OF THE
SOFTWARE. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE
ABOVE LIMITATION MAY NOT APPLY TO YOU.
3. Printronix, Inc. will not be liable for any loss or damage caused
by delay in furnishing a Software Product or any other
performance under this Agreement.
4. Our entire liability and your exclusive remedies for our liability
of any kind (including liability for negligence except liability for
personal injury caused solely by our negligence) for the
Software Product covered by this Agreement and all other
performance or nonperformance by us under or related to this
Agreement are limited to the remedies specified by this
Agreement.
5. California law governs this Agreement.
Termination of License Agreement
This License shall continue until terminated. This license may be
terminated by agreement between you and Printronix, Inc. or by
Printronix, Inc. if you fail to comply with the terms of this License
and such failure is not corrected within thirty (30) days after notice.
When this License is terminated, you shall return to the place you
obtained them, the printer and all copies of the Software and
documentation.
U.S. Government Restricted Rights
Use, duplication or disclosure by the Government is subject to
restrictions as set forth in the Rights in Technical Data and
Computer Software clause at FAR 242.227-7013, subdivision (b)
(3) (ii) or subparagraph (c) (1) (ii), as appropriate. Further use,
duplication or disclosure is subject to restrictions applicable to
restricted rights software as set forth in FAR 52.227-19 (c) (2).
Acknowledgement of Terms and Conditions
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS
AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND

BY ITS TERMS AND CONDITIONS. NEITHER PARTY SHALL BE
BOUND BY ANY STATEMENT OR REPRESENTATION NOT
CONTAINED IN THIS AGREEMENT. NO CHANGE IN THIS
AGREEMENT IS EFFECTIVE UNLESS WRITTEN AND SIGNED
BY PROPERLY AUTHORIZED REPRESENTATIVES OF EACH
PARTY. BY USING THIS PRINTER, YOU AGREE TO ACCEPT
THE TERMS AND CONDITIONS OF THIS AGREEMENT.
Communication Notices
Federal Communications Commission (FCC) Statement: This
equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provided reasonable protection against
harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which
case the user will be required to correct the interference at his own
expense.
Properly shielded and grounded cables and connectors must be
used in order to meet FCC emission limits. Printronix is not
responsible for any radio or television interference caused by using
other than recommended cables and connectors or by any
unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user’s
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
Canadian Department of Communications Compliance
Statement: This Class A digital apparatus complies with Canadian
ICES-003.

Avis de conformite aux normes du ministere des
Communcations du Canada: Cet appareil numerique de la classe
A est conform á norme NMB-003 du Canada.
European Community (EC) Conformity Statement:
This product is in conformity with the protection requirements of EC
Council Directive 89/336/EEC on the approximation of the laws of
the Member States relating to electromagnetic compatibility.
Printronix cannot accept responsibility for any failure to satisfy the
protection requirements resulting from a non-recommended
modification of the product, including the fitting of non-Printronix
option cards.
German Conformity Statement:
Zulassungsbescheinigung Gesetz über die elektromagnetische
Verträglichkeit von Geraten (EMVG) vom 30. August 1995
Dieses Gerät ist berechtigt in Übereinstimmung mit dem deutschen
das EG-Konformitätszelchen - CE - zu führen.
Der Außteller der Konformitätserklärung ist die Printronix......(1)
Informationen in Hinsicht EMVG Paragraph 3 Abs. (2) 2:
EN 55022 Klasse A Geräte bedürfen folgender Hinweise:
Nach dem EMVG: “Geräte dürfen an Orten, für die sie nicht
asreichend entstört sind, nur mit besonderer Genehmigung des
Bundesminesters für Post und Telekommunikation oder des
Bundesamtes für Post und Telekommunikation betrieben werden.
Die Genehmigung wird erteilt, wenn keine elektromagnetischen
Störungen zu erwarten sind.” (Auszug aus dem EMVG, Paragraph
3, Abs. 4) Dieses Genehmigungsverfahren ist nach Paragraph 9
EMVG in Verbindung mit der entsprechenden Kostenverordnung
(Amtsblatt 14/93) kostenpflichtig.
Nach der EN 55022: “Dies ist eine Einrichtung der Klasse A. Diese
Einrichtung kann im Wohnbereich Funkstörungen verursachen; in
diesem Fall kann vom Betreiber verlangt werden, angemessene
Maßnahmen durchzuführen und dafür aufzkommen.”
Das Gerät erfüllt die Schutzanforderungen nach EN 50082-1 und
EN 55022 Klasse A.

Anmerkung: Um die Einhaltung des EMVG sicherzustellen sind die
Geräte, wie in den Handbüchern angegeben, zu installieren und zu
betreiben.
This product has been tested and found to comply with the limits for
Class A Information Technology Equipment according to European
Standard EN 55022. The limits for Class A equipment were derived
for commercial and industrial environments to provide reasonable
protection against interference with licensed communication
equipment.
This is a Class A product. In a domestic
environment this product may cause radio
interference in which case the user may be
required to take adequate measures.
Warning

Trademark Acknowledgements
Centronics is a registered trademark of Genicom Corporation.
CSA is a registered certification mark of The Canadian Standards
Association.
Dataproducts is a registered trademark of Dataproducts
Corporation.
EIA is a registered service mark of the Electronic Industries
Association.
Epson is a registered trademark of Seiko Epson Corporation.
Ethernet is a trademark of Xerox Corporation.
Hitachi is a registered trademark of Kabushiki Kaisha Hitachi
Seisakusho DBA Hitachi, Ltd.
IBM, OS/2, and Proprinter are registered trademarks, PC-DOS and
IPDS are trademarks of International Business Machines
Corporation.
IGP, LaserLine, LinePrinter Plus, PGL, PSA, and Printronix are
registered trademarks, and FlashFusion is a trademark of
Printronix, Inc.
MS-DOS and Windows are registered trademarks of Microsoft
Corporation.
PhoenixPage PCL 5 is a registered trademark of Phoenix
Technologies LTD.
PKUNZIP is a registered trademark of PKWARE, Inc.
SELFOC is a registered trademark of Nippon Sheet Glass Co., Ltd.
3M is a registered trademark of the Minnesota Mining and
Manufacturing Company.
Toray is a registered trademark, and Toraysee is a trademark of
Toray Industries, Inc.
UL is a registered certification mark of Underwriters Laboratories
Inc.

This product uses Intellifont Scalable typefaces and Intellifont
technology. Intellifont is a registered trademark of Agfa Division,
Miles Incorporated (Agfa).
CG, Garth Graphic, Intellifont, and Type Director are registered
trademarks, and Shannon and CG Triumvirate are trademarks of
Agfa Division, Miles Incorporated (Agfa). CG Bodoni, CG Century
Schoolbook, CG Goudy Old Style, CG Melliza, Microstyle, CG
Omega, and CG Palacio are products of Agfa Corporation. CG
Times, based on Times New Roman under license from The
Monotype Corporation Plc is a product of Agfa.
Univers is a registered trademark of Linotype AG and/or its
subsidiaries.
Letraset is a registered trademark, and Aachen, Revue and
University Roman are trademarks of Esselte Pendaflex
Corporation.
Futura is a registered trademark of Fundición Tipográfica Neufville,
S.A.
ITC Avant Garde Gothic, ITC Benguiat, ITC Bookman, ITC
Century, ITC Cheltenham, ITC Clearface, ITC Galliard, ITC
Korinna, ITC Lubalin Graph, ITC Souvenir, ITC Tiepolo, ITC Zapf
Chancery, and ITC Zapf Dingbats are registered trademarks of
International Typeface Corporation.
Albertus, Gill Sans, and Times New Roman are registered
trademarks, and Monotype Baskerville is a trademark of The
Monotype Corporation Plc, registered in the U.S. Pat. and TM office
and elsewhere.
Hiroshige and Marigold are trademarks of AlphaOmega
Typography, Inc.

Printronix, Inc. makes no representations or warranties of any kind
regarding this material, including, but not limited to, implied
warranties of merchantability and fitness for a particular purpose.
Printronix, Inc. shall not be held responsible for errors contained
herein or any omissions from this material or for any damages,
whether direct, indirect, incidental or consequential, in connection
with the furnishing, distribution, performance or use of this material.
The information in this manual is subject to change without notice.
This document contains proprietary information protected by
copyright. No part of this document may be reproduced, copied,
translated or incorporated in any other material in any form or by
any means, whether manual, graphic, electronic, mechanical or
otherwise, without the prior written consent of Printronix, Inc.
Copyright 2000, Printronix, Inc. All rights reserved.

13
Table of Contents
1 Introduction.............................................17
About This Manual...............................................................17
Safety Notices And Special Information........................17
Important Safety Precautions ..............................................18
Components And Labels .....................................................20
About The Printer ................................................................24
Features........................................................................24
Emulations ....................................................................24
Fonts And Forms...........................................................25
2 Initial Setup............................................. 27
Installation Overview ...........................................................27
Loading Paper .....................................................................28
Powering On The Printer.....................................................31
Power Paper Stacker (Option).............................................33
Control Panel Commands.............................................34
Using The Control Panel ..............................................35
Liquid Crystal Display (LCD) ...............................................36
Function Keys ...............................................................37
3 Printer Configuration...............................41
Printer Configuration............................................................41
Unlocking And Locking The Configuration Menu..........41
Unlocking The Configuration Menu...............................42
Locking The Configuration Menu..................................42
Moving Within The Configuration Menu........................42
Printing The Current Configuration ...............................44
Factory Settings............................................................46
Changing Printer Configurations...................................50

Table of Contents
14
Saving New Configurations...........................................52
Save Configuration .......................................................53
Configuration Menus.....................................................55
Paper Control Menu......................................................56
Mode Menu ..................................................................61
Config. Control Menu....................................................62
Host Interface Menus....................................................65
Centronics Parameters .................................................66
Dataproducts Parameters.............................................70
Serial Parameters (RS-232 And RS-422).....................73
Miscellaneous Menu ....................................................81
Font Memory Menu (Not In PCL 5 Emulation)..............85
Test Print Menu ............................................................89
Print Statistics Menu ....................................................90
Maintenance Menu ......................................................91
Virtual Printer Menu .....................................................92
Loading Flash Memory (If Equipped)............................93
The lasr2fls Utility Program .................................................94
Downloading Into Flash Memory.........................................96
4 Consumables Replacement..................107
Consumables Replacement ..............................................107
Replacement Intervals ................................................108
Opening The Upper Doors..........................................109
Replacing The Toner Cartridge...................................110
Replacing The Waste Toner Bottle.............................114
Replacing The Photoreceptor Drum............................116
Proper Disposal Of A Drum Unit.................................123
Replacing The Developing Unit...................................124
Replacing Developer...................................................128
Install The Developing Unit.........................................131

Table of Contents
15
5 Scheduled Maintenance.......................135
Maintaining Print Quality....................................................135
Maintenance Tools......................................................136
Service Level Page Counts.........................................136
Clearing Service Level Messages...............................138
Maintenance Schedules ....................................................138
Cleaning Schedule......................................................138
Replacement Schedule...............................................139
Tech Service Maintenance Level Kits.........................140
General Cleaning...............................................................145
Vacuuming ..................................................................145
Transfer Charger.........................................................149
Cleaning The Chargers...............................................153
Cleaning The Fuser Unit Cover Glass ........................158
Major Cleaning ..................................................................163
Cleaning Unit...............................................................163
Cleaning The Photoreceptor Drum .............................166
6 Troubleshooting....................................169
Troubleshooting.................................................................169
Diagnostics..................................................................169
Paper Jams.................................................................170
System Status And Error Messages..................................182
Reprinting Pages After Fault Condition.......................183
Error Messages...........................................................187
A Maintenance Log Sheets......................193
Maintenance Log Sheets...................................................193
Level A Maintenance - 15,000 Pages (User)..............194
Level B Maintenance - 150,000 Pages (User)............195
Level C Maintenance - 600,000 Pages (User)............196
Level D Maintenance - 300,000 Pages (Service)........197
Level E Maintenance - 600,000 Pages (Service)........198

Table of Contents
16
Level F Maintenance - 900,000 Pages (Service)........199
Level G Maintenance - 1,200,000 Pages (Service) ....200
Level H Maintenance - 2,400,000 Pages (Service).....201
Level D Maintenance Kit - 300,000 Pages (Service) .203
Level E Maintenance Kit - 600,000 Pages (Service)...204
Level F Maintenance Kit - 900,000 Pages (Service)...205
Level G Maintenance Kit - 1,200,000 Pages (Service)206
Level H Maintenance Kit - 2,400,000 Pages (Service)207
B Specifications .......................................209
Specifications ....................................................................209
Paper Specifications ...................................................209
Performance Characteristics.......................................212
Host Interfaces............................................................213
Emulations ..................................................................213
Memory Requirements................................................214
Safety Regulations......................................................214
Electromagnetic Interference......................................214
Physical Characteristics And Environment .................215
C Host I/O Interfaces ...............................217
Interfaces...........................................................................217
Performance Considerations.......................................219
RS-232 Serial Interface...............................................221
RS-422 Serial Interface...............................................225
Centronics Parallel Interface.......................................229
Dataproducts Parallel Interface...................................233
Termination Resistors.................................................237

17
1Introduction
About This Manual
This manual explains how to use your printer.
Safety Notices And Special Information
For your safety and to protect valuable equipment, it is very
important that you read and comply with all information highlighted
under the following special headings:
WARNING A warning notice calls attention to a condition that could harm
you.
WARNUNG
Ein Warhinweis dieser Art weist auf Verletzungsgefahr hin.
AVISO
Las notas de adviso llaman la atención sobre una condición
que puede causar lesiones.
ATTENTION
Attire votre attention sur une opération pouvant présenter un
danger.
AVVERTENZA
Un’indicazione di avvertenza segnala una condizione di
pericolo suscttibile causare lesioni all’operatore.
CAUTION A caution notice calls attention to a condition that could
damage the printer.

Chapter 1 Important Safety Precautions
18
IMPORTANT An important notice provides information that is vital to proper
operation of the printer.
NOTE: A note provides information and helpful tips about printer
operation.
Control Panel Keys And Display Messages
Keys and indicators that are labeled on the printer are printed in
uppercase letters. For example:
Press ENTER to select the value shown on the LCD.
Messages that appear on the control panel message display (called
the Liquid Crystal Display, or LCD), are printed in uppercase letters
and enclosed in quotation marks. For example:
“ENTER SWITCH LOCKED” appears on the LCD.
Important Safety Precautions
Observe the following precautions at all times to ensure safe
operation of the printer.
Read all instructions and save them for future use.
Follow all safety notices and instructions printed in this manual and
marked on the printer.
The operator-accessible power switch does not shut off all power to
the printer. You must unplug the power cord to shut off all power to
the printer.
The power outlet must be near the equipment and easily
accessible.
The printer relies on protective devices in the building installation
for protection. The printer must be connected to a 30 Amp, 250 V
outlet.
Do not operate the printer in a room that is not properly ventilated.
The room should be at least 1,000 cubic feet with a complete air
exchange every two hours.

Safety Notices And Special Information
19
Remove packaging materials carefully and save them for possible
future use. If the printer is powered on without removing all internal
tape and packing, the printer may be damaged.
Keep combustible materials away from the printer. Dispose of used
toner properly, as it is flammable.
Keep away from components in the printer that are potentially
hazardous. For example, the fuser unit becomes very hot under
normal operating conditions, and several components use high
voltage.
Handle the photoreceptor drum properly, due to the nature of the
material. Do not put used drums in the trash; ship them to the
appropriate disposal facility for recycling. (See page 122.)
Do not block or obstruct any cabinet ventilation slots.
Never spill liquid on or in the printer. Use only approved cleaning
agents and methods.
Put nothing on the power cord. Do not locate the power cord where
people can walk on it. Do not place the power cord under any
carpet.
Do not lean on or put heavy objects on top of the printer.
Turn off the power immediately if the printer emits an unusual noise
or smell.
Do not look directly at the flash lamp light.

Chapter 1 Components And Labels
20
Components And Labels
Legend:
1) Control Panel
2) CAUTION
Figure 1: Front and Rear Views
Rear of Printer
Front of Printer
1
2