Procom FBNSD400RT-ZC Series Quick start guide

VENT-FREE GAS SYSTEM
OWNER'S OPERATION
AND INSTALLATION
MANUAL
MODELS
FBNSD400RT-ZC SERIES
PFS
®
US
WARNING: If the information in this manual is not
followed exactly, a re or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other ammable va-
pors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re
department.
— Installation and service must be performed by a quali-
ed installer, service agency or the gas supplier.
WARNING: This appliance is equipped for natural and
propane/LP gas. Field conversion is not permitted other
than between natural or propane/LP gases.
Questions, problems, missing parts? Before returning to your retailer, call
our customer service department at 1-866-573-0674, 7:30 am - 4:15 pm CST,
Monday through Friday or email [e-mail]
This insert can be used in the following
mantel and replace systems:
FBNSD400RT-A-(AS,CH,TA,W)
HNS400RT-MV-(WC,AS)

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TABLE OF CONTENTS
Safety ........................................................ 3
Specications ............................................ 5
Qualied Installing Agency ........................ 5
Product Features....................................... 5
Product Identication................................. 6
Unpacking.................................................. 6
Local Codes............................................... 6
Water Vapor: A By-Product Of
Unvented Room Heaters..................... 7
Air For Combustion and Ventilation........... 7
Installation ................................................. 9
Operation................................................. 19
Inspecting Burners................................... 23
Care And Maintenance............................ 24
Service Hints ........................................... 25
Technical Service..................................... 25
Troubleshooting....................................... 26
Accessories ............................................. 29
Parts ........................................................ 30
Replacement Parts.................................. 31
Warranty .................................................. 32
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
This is an unvented gas-red heater. It uses air (oxygen)
from the room in which it is installed. Provisions for ad-
equate combustion and ventilation air must be provided.
Refer to Air for Combustion and Ventilation section on
page 7 of this manual.
WARNING: Improper installation, adjustment, al-
teration, service or maintenance can cause injury or
property damage. Refer to this manual for correct in-
stallation and operational procedures. For assistance
or additional information consult a qualied installer,
service agency or the gas supplier.
This appliance may be installed in an aftermarket,* per-
manently located, manufactured (mobile) home, where
not prohibited by local codes.
This appliance is only for use with propane or natural
gas. Field conversion by any other means including the
use of a kit is not permitted.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.
SAVE THIS BOOK
PROCOM HEATING, INC. PATENT INFORMATION
This product may be covered by one or more of the following United States patents:
8,915,239 8,851,065 8,764,436 8,757,202 8,757,139 8,752,541 8,568,136
8,545,216 8,517,718 8,516,878 8,506,290 8,465,277 8,317,511 8,297,968
8,281,781 8,241,034 8,235,708 8,152,515 8,011,920 7,967,006 7,967,007
7,654,820 7,730,765 7,677,236 7,607,426 7,434,447

www.usaprocom.com 3200346-01A
WARNING: Any change to
this heater or its controls can
be dangerous.
WARNING: Do not use a
blower insert, heat exchange
insert or other accessory not ap-
proved for use with this heater.
WARNING: Do not allow fans
to blow directly into the heater.
Avoid any drafts that alter burner
ame pattern including ceiling
fans. Altered burner patterns
can cause sooting.
WARNING: Do not place
clothing or other flammable
material on or near the appli-
ance. Never place any objects
in the heater.
WARNING: Due to high tem-
peratures, the appliance should
be located out of trafc and away
from furniture and draperies.
WARNING: Heater becomes
very hot when running. Keep
children and adults away from
hot surfaces to avoid burns or
clothing ignition. Heater will re-
main hot for a time after shutoff.
Allow surfaces to cool before
touching.
WARNING: Carefully super-
vise young children when they
are in the room with the heater.
WARNING: Make sure a re-
place screen is in place before
running heater.
SAFETY
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, op-
erate, or service this heater.
Improper use of this heater can
cause serious injury or death
from burns, fire, explosion,
electrical shock and carbon
monoxide poisoning. Failure
to follow these instructions will
void the warranty.
Only a qualied installer, service
agent, or local gas supplier may
install and service this product.
WARNING: Keep the appli-
ance area clear and free from
combustible materials, gasoline,
and other ammable vapors and
liquids.
This appliance is only for use
with the type of gas indicated on
the rating plate. This appliance
is not convertible for use with
other gases.
DANGER: Carbon monoxide
poisoning may lead to death!
Carbon Monoxide Poisoning: Early signs
of carbon monoxide poisoning resemble the
u, with headaches, dizziness or nausea. If
you have these signs, the heater may not
be working properly. Get fresh air at once!
Have heater serviced. Some people are
more affected by carbon monoxide than oth-
ers. These include pregnant women, people
with heart or lung disease or anemia, those
under the inuence of alcohol and those at
high altitudes.
Natural And Propane/LP Gas: Natural and
Propane/LP gas are odorless. An odor-making
agent is added to the gas. The odor helps you
detect a gas leak. However, the odor added to
the gas can fade. Gas may be present even
though no odor exists.

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1. Do not place Propane/LP supply tank(s)
inside any structure. Propane/LP supply
tank(s) must be placed outdoors.
2. This heater should not be installed in a
bedroom or bathroom.
3. This heater needs fresh air ventilation to
run properly. This heater has an Oxygen
Depletion Sensing (ODS) safety shutoff
system. The ODS shuts down the heater
if not enough fresh air is available. See Air
for Combustion and Ventilation, page 7.
If heater keeps shutting off, see Trouble-
shooting, page 26.
4. Keep all air openings in front and bottom
of heater clear and free of debris. This will
ensure enough air for proper combustion.
5. If heater shuts off, do not relight until you
have provided fresh, outside air. If heater
keeps shutting off, have it serviced.
6. Do not run heater:
• Where ammable liquids or vapors are
used or stored.
• Under dusty conditions.
7. Before using furniture polish, wax, carpet
cleaner, or similar products, turn heater
off. If heated, the vapors from these prod-
ucts may create a white powder residue
within burner box or on adjacent walls or
furniture.
8. Always run heater with control knob at
PILOT/IGN or ON locked positions. never
set control knob between locked posi-
tions. Poor combustion and higher levels
of carbon monoxide may result.
9. Do not use heater if any part has been
under water. Immediately call a qualied
service technician to inspect the room
heater and to replace any part of the
control system and any gas control which
has been under water.
SAFETY
10. Turn off and unplug heater and let cool
before servicing. Only a qualied service
person should service and repair heater.
11. Operating heater above elevations of
4,500 feet could cause pilot outage.
12. To prevent performance problems, do
not use propane/LP fuel tank of less than
100 lbs. capacity.
13. Do not use this heater as a wood-burning
heater. Use only the logs provided with the
heater.
14. To prevent the creation of soot, follow the
instructions under Care and Maintenance
page 24.
15. Do not add extra logs or ornaments such
as pine cones, vermiculite, or rock wool.
Using these added items can cause soot-
ing. Do not add lava rock around base.
Rock and debris could fall into the control
area of heater. After servicing, always
replace screen before operating heater.
16. This log heater is designed to be smoke-
less. If logs ever appear to be smoking,
turn off heater and call a qualied service
technician. NOTE: During initial operating,
slight smoking could occur due to log cur-
ing and heater burning off manufacturing
residues.
17. Solid fuels should not be burned in
replace in which a vent-free log set is
installed. Do not use this heater to cook
food or burn paper or other objects.
18. Do not use this heater if any log is broken.
Do not operate heater if a log is chipped
(dime-size or larger).

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SPECIFICATIONS
FBNSD400RT-ZC
Gas Type Natural Propane/LP
Maximum Input Rating 32,000 BTU/Hr 32,000 BTU/Hr
Minimum Input Rating N/A N/A
Regulator Pressure Setting 4" W.C. 9" W.C.
Inlet Gas Pressure*
(inches of water)
Max. 9.5" W.C. Max. 14" W.C.
Min. 5" W.C. Min. 11" W.C.
Ignition Electronic Piezo Ignitor
Heater Dimensions (H x W x D) 29.5" x 29.1" x 15.6"
Carton Dimensions (H x W x D) 31.1" x 31.5" x 18.1"
Fireplace Weight 69.5 lbs.
Shipping Weight 79.5 lbs.
* For purposes of input adjustment.
QUALIFIED INSTALLING AGENCY
Only a qualied agency should install and
replace gas piping, gas utilization equipment
or accessories, and repair and equipment ser-
vicing. The term “qualied agency” means any
individual, rm, corporation, or company that
either in person or through a representative
is engaged in and is responsible for:
a) Installing, testing, or replacing gas piping
or
b) Connecting, installing, testing, repairing,
or servicing equipment; that is experienced
in such work; that is familiar with all precau-
tions required; and that has complied with
all the requirement of the authority having
jurisdiction.
PRODUCT FEATURES
SAFETY PILOT
This heater has a pilot with an Oxygen Deple-
tion Sensing (ODS) safety shutoff system. The
ODS/pilot shuts off the heater if there is not
enough fresh air.
PIEZO IGNITION SYSTEM
This heater is equipped with an electronic
piezo control system. This system requires
AAA batteries (provided).
THERMOSTAT HEAT CONTROL
The control automatically cycles the burner
on and off to maintain a desired room tem-
perature.
2 GAS OPTIONS AVAILABLE
Your heater is equipped to operate on either
Propane/LP or Natural gas. The heater is
shipped from the factory ready for connect-
ing to Propane/LP. The heater can easily be
changed to Natural gas by having your quali-
ed installer follow the instructions on page
10 and the markings on the heater.

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Figure 1 - Vent-Free Fireplace Insert
Hood
Screen
Logs
Heater Controls
(Inside Panel)
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of The National Fuel
Gas Code, ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
25 West 43rd Street
New York, NY 10036
National Fire Protection Association, Inc.
1 Batterymarch Park
Quincy, MA 02269-9101
UNPACKING
State of Massachusetts: The installation
must be made by a licensed plumber or
gas tter in the Commonwealth of Mas-
sachusetts.
Sellers of unvented propane or natural
gas-red supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
In the State of Massachusetts the gas
cock must be a T-handle type. The State
of Massachusetts requires that a exible
appliance connector cannot exceed three
feet in length.
1. Remove top inner pack.
2. Tilt carton so that heater is upright.
3. Remove protective side packaging.
4. Slide heater out of carton.
5 Remove protective plastic wrap.
6. Hold the screen, lift, and pull forward.
7. Remove log set by cutting plastic ties.
8. Carefully unwrap log.
9. Check for any shipping damage. If heater
or log is damaged, promptly inform your
dealer where you bought the heater.
LOCAL CODES
PRODUCT IDENTIFICATION

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WATER VAPOR: A BY-PRODUCT OF
UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combus-
tion. An unvented room heater produces ap-
proximately one (1) ounce (30 mL) of water
for every 1,000 BTUs (0.3 KWs) of gas input
per hour. Unvented room heaters are recom-
mended as supplemental heat (a room) rather
than a primary heat source (an entire house).
In most supplemental heat applications, the
water vapor does not create a problem. In
most applications, the water vapor enhances
the low humidity atmosphere experienced
during cold weather.
The following steps will help ensure that water
vapor does not become a problem.
1. Be sure the heater is sized properly for the
application, including ample combustion
air and circulation air.
2. If high humidity is experienced, a dehu-
midier may be used to help lower the
water vapor content of the air.
3. Do not use an unvented room heater as
the primary heat source.
AIR FOR COMBUSTION AND VENTILATION
WARNING: This heater shall
not be installed in a conned
space or unusually tight construc-
tion unless provisions are provid-
ed for adequate combustion and
ventilation air. Read the following
instructions to insure proper fresh
air for this and other fuel-burning
appliances in your home.
Today’s homes are built more energy efcient
than ever. New materials, increased insulation
and new construction methods help reduce
heat loss in homes. Home owners weather
strip and caulk around windows and doors
to keep the cold air out and the warm air in.
During heating months, home owners want
their homes as airtight as possible.
While it is good to make your home energy
efcient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning ap-
pliances need fresh air for proper combustion
and ventilation.
Exhaust fans, replaces, clothes dryers and
fuel burning appliances draw air from the house
to operate. You must provide adequate fresh
air for these appliances. This will insure proper
venting of vented fuel-burning appliances.
WARNING: This heater
shall not be installed in a room
or space unless the required
volume of indoor combustion
air is provided by the method
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA
54, the International Fuel Gas
Code, or applicable local codes.
WARNING: If the area in which
the heater may be operated does
not meet the required volume for
indoor combustion air, combus-
tion and ventilation air shall be
provided by one of the methods
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA
54, the International Fuel Gas
Code, or applicable local codes.

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AIR FOR COMBUSTION AND VENTILATION
Figure 2 - Ventilation Air from Inside
Building
Figure 3 - Ventilation Air from Outdoors
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining
unconned space. When ventilating to an
adjoining unconned space, you must provide
two permanent openings: one within 12" of the
ceiling and one within 12" of the oor on the
wall connecting the two spaces (see options
1 and 2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure 2).
Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two perma-
nent openings: one within 12" of the ceiling
and one within 12" of the oor. Connect these
items directly to the outdoors or spaces open
to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size
of ventilation grills or ducts.
IMPORTANT: Do not provide openings
for inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
Rework worksheet, adding the space of the
adjoining unconned space. The combined
spaces must have enough fresh air to supply
all appliances in both spaces.
Outlet
Air
Ventilated
Attic
Outlet
Air
Inlet
Air
Inlet Air Ventilated
Crawl Space
To
Crawl
Space
To Attic
Or
Remove
Door into
Adjoining
Room,
Option 3
Ventilation Grills
Into Adjoining Room,
Option 2
12"
12"
Ventilation
Grills into
Adjoining
Room,
Option 1

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INSTALLATION
NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your pri-
mary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
WARNING: A qualied ser-
vice person must install heater.
Follow all local codes.
WARNING: Before installing
in a solid fuel burning replace,
the chimney ue and rebox
must be cleaned of soot, creo-
sote, ashes and loose paint by
a qualified chimney cleaner.
Creosote will ignite if highly
heated. A dirty chimney ue may
create and distribute soot within
the house. Inspect chimney ue
and rebox for damage. If dam-
aged, repair ue before operat-
ing heater.
WARNING: Seal any fresh
air vents or ash clean-out doors
located on oor or wall of re-
place. If not, drafting may cause
pilot outage or sooting. Use a
heat-resistant sealant. Do not
seal chimney ue damper.
WARNING: Never install the
heater
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture,
clothing, or other ammable
objects are less than 42" from
the front, top, or sides of the
heater.
• in high trafc areas
• in windy or drafty areas
CAUTION: This heater cre-
ates warm air currents. These
currents move heat to wall sur-
faces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as to-
bacco smoke, aromatic candles,
cleaning uids, oil or kerosene
lamps, etc.) in the air exist, may
discolor walls or cause odors.
IMPORTANT: Vent-free heaters add mois-
ture to the air. Although this is benecial,
installing heater in rooms without enough
ventilation air may cause mildew to form too
much moisture. See Air for Combustion and
Ventilation, page 7.
CHECK GAS TYPE
Be sure your gas supply is right for your heat-
er. Otherwise, call dealer where you bought
the heater for proper type heater.

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INSTALLATION
Yellow Natural Gas
Plunger Underneath
Metal Cap
Blue Propane/LP
Gas Plunger
Underneath Dust
Cover
Figure 4 - Gas Regulator
Insert Gas Fitting
for Natural Gas
Insert Gas Fitting
for Propane/LP Gas
GAS SELECTION
This appliance is factory
preset for propane/LP gas.
No changes are required for
connecting to propane/LP.
Only a qualied installer or service
technician can perform gas selec-
tion and connecting to gas supply.
CAUTION: Two gas line in-
stallations at the same time are
prohibited.
CAUTION: To avoid gas leak-
age for the gas not being used at
the inlet of regulator, a qualied
installer or service technician
must use supplied cap.
You will notice a color coded
plunger on the inside of the regu-
lator. This is normal. When the in-
let connection tting is inserted
and tightened, this plunger will
be pushed back by the tting
making all of the adjustments
for the gas being supplied. DO
NOT REMOVE THE PLUNGER.
The regulator will not work.
The inlet regulator is color coded
for identication of the correct
gas type. Blue is for propane (LP
gas) and yellow is for natural gas.
Blue Dust
Cover
DO NOT REMOVE
Blue Propane/LP Plunger
Install Gas Fitting Here
FOR PROPANE/LP GAS
INSTALLATION: BLUE
1. Remove blue dust cover.

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INSTALLATION
Use only the cap supplied on the
regulator. Do not use an off the
shelf pipe plug. This can damage
the plunger. The supplied regula-
tor cap is designed so it will not
engage the unused gas type.
4. Apply thread sealant to the threads on
the connection tting. While pushing in,
rotate the tting clockwise until the threads
engage the regulator. After the tting has
been hand tightened into the regulator
use a wrench to complete tightening of the
tting. Install additional tting to connect
to the house supply.
DO NOT use an off the shelf 3/8"
NPT pipe plug. This will damage
the plungers located inside the
regulator.
DO NOT try to remove the plung-
ers from inside the regulator. The
plunger will be pushed back as
the tting is installed.
Make sure the type of gas being
used is correct. Check to make
sure the connection tting is in
the correct inlet on the regula-
tor. Refer to Connecting to Gas
Supply, page 14.
If you are using natural gas
and the pilot will not light, see
Troubleshooting, page 26.
Metal Cap
Metal Cap
DO NOT REMOVE
Yellow Natural Gas Plunger
Install Gas Fitting Here
2. Apply thread sealant to the threads on
the connection tting. While pushing in,
rotate the tting clockwise until the threads
engage the regulator. After the tting has
been hand tightened into the regulator
use a wrench to complete tightening of the
tting. Install additional tting to connect
to the house supply.
FOR NATURAL GAS (NG)
INSTALLATION: YELLOW
1. Remove the blue dust cover from the
regulator.
2. Remove the metal cap installed over the
NG regulator inlet.
3. Install metal cap over LP/Propane regulator
inlet. This will keep debris out of regulator.

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INSTALLATION
CLEARANCES TO COMBUSTIBLES
Figure 5 - Minimum Clearance for
Combustible to Wall and Ceiling
MANTEL (IF APPLICABLE)
Assemble and install your mantel at this time. Mantel instructions are inside
the mantel box. Mantel must be in place before you connect to the gas supply.
WARNING: You must main-
tain the minimum clearances. If
possible, provide greater clear-
ances from oor, ceiling, and
adjoining wall. Measure from
outermost point of heater.
Note: This rebox can not be installed in an
existing replace. Install this rebox only in
a ProCom Heating, Inc. mantel accessory
approved for this product.
Minimum Clearances For Side
Combustible Material, Side Wall
and Ceiling
A. Clearance from the side of the replace to
any combustible material and wall should
not be less than 12" (see Figure 5).
B. Clearance from the top of the replace to
the ceiling must not be less than 48".
BUILT-IN FIREPLACE INSTALLATION
WARNING: Do not allow any
combustible materials to overlap
the rebox front.
WARNING: Do not allow
combustible or noncombustible
materials to cover any necessary
openings like louvered slots.
WARNING: Never modify or
cover the louvered slots on the
front of the rebox.
Built-in installation of this replace involves
installing replace into a framed-in enclosure.
This makes the front of the replace ush
with wall. If installing a built-in mantel above
the replace, you must follow the clearances
shown in Figure 6, page 13.
NOTICE: Surface temperatures
of adjacent walls and mantels
become hot during operation.
Walls and mantels above the
replace may become hot to the
touch. If installed properly, these
temperatures meet the require-
ment of the national product
standard. Follow all minimum
clearances shown in this manual
(see Figure 6, page 13).

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INSTALLATION
Figure 9 - Rough Opening for Corner
Installation
Figure 10 - Installing Standoff Brackets
27 5/8"
26 7/8
"
37
3
/
4
"
53 3/8"
Figure 8 - Rough Opening for Wall
Installation
Figure 6 - Clearance to Combustibles
Figure 7 - Fireplace Clearances
3/4" Clearance to Facia
Note: Height of fireplace opening on facia to be 29"
3/4 " Clearance to Sides, Back and Top
27 5/8"
28 7/8"
Bottom Edge
of Vent Hood
Fireplace
2 1/2"
4"
6"
8"
10"
12"
10"
Note: All vertical measurements
are from lower edge of vent
hood to bottom of mantel shelf.
42" to
Ceiling
Safe
Zone
1.0 Slope
Factor
Wall
Surface
Mantel
Shelf
14" 16" 18"
2"
27 5/8"
29"
14
1
/
4
"
1. Frame in rough opening. Use dimensions
shown in Figure 7 for the rough opening.
If installing in a corner, use dimensions
shown in Figure 9, for the rough opening.
The height is 23 1/4", which is the same as
the wall opening above.
2. Locate standoff brackets in the hardware
bag. Remove screws from the top of the
rebox. Install brackets with screws as
shown in Figure 10.
3. Carefully set replace in front of rough
opening with back of replace inside wall
opening.
4. Attach gas line to replace gas regulator.
See Connecting to Gas Supply, page 14.
5. Check all gas connections for leaks. See
Checking Gas Connections, page 16.
IMPORTANT: When nishing your rebox,
combustible materials such as wall board,
gypsum board, sheet rock, drywall, plywood,
etc, must have 1/2" clearance to the sides
and top of the rebox. Combustible materials
should never overlap the rebox front.
Screws
Standoff Bracket

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INSTALLATION
CONNECTING TO GAS SUPPLY
CAUTION: For natural gas,
check your gas line pressure
before connecting heater to gas
line. Gas line pressure must be
no greater than 9.5" WC. If gas
line pressure is higher, heater
regulator damage could occur.
CAUTION: Avoid damage to
regulator. Hold gas regulator
with wrench when connecting
into gas piping and/or ttings.
CAUTION: Use pipe joint
sealant that is resistant to gas
(Propane/LP or Natural Gas).
Before installing heater, make sure you have
the items listed below:
• external regulator for propane/LP unit only
(supplied by installer)
• piping (check local codes)
• sealant (resistant to natural gas and pro-
pane/LP gas)
• equipment shutoff valve*
• test gauge connection*
• sediment trap
• tee joint
• pipe wrench
• exible gas hose (check local codes)
* A CSA design-certied equipment shutoff
valve with 1/8" NPT tap is an acceptable al-
ternative to test gauge connection. Purchase
the optional CSA design certied equipment
shutoff valve from your dealer.
WARNING: A qualied ser-
vice technician must connect
heater to gas supply. Follow all
local codes.
WARNING: This appliance
requires a 3/8" NPT (National
Pipe Thread) inlet connection to
the pressure regulator.
WARNING: Do not over-
tighten gas connections.
WARNING: For natural gas,
Never connect heater to private
(non-utility) gas wells. This gas
is commonly known as wellhead
gas.
CAUTION: For propane/
LP gas, never connect heater
directly to the gas supply. This
heater requires an external regu-
lator (not supplied). Install the
external regulator between the
heater and propane/LP supply.
Gas supplier provides external
regulator for natural gas. The
installer provides the external
regulator for propane/LP gas.
CAUTION: Use only new,
black iron or steel pipe. Inter-
nally tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
pressure will occur.

www.usaprocom.com 15200346-01A
INSTALLATION
Figure 11 - Gas Connection
* Purchase the optional CSA design-certied equipment
shutoff valve from your dealer.
Typical Inlet Pipe Diameters
Use 3/8" black iron pipe or greater. Installa-
tion must include an equipment shutoff valve,
union, and plugged 1/8" NPT tap. Locate
NPT tap within reach for test gauge hook up.
NPT tap must be upstream from heater (see
Figure 11).
IMPORTANT: Install an equipment shutoff
valve in an accessible location. The equip-
ment shutoff valve is for turning on or shutting
off the gas to the appliance.
For propane/LP installations, apply pipe
joint sealant lightly to male threads. This will
prevent excess sealant from going into pipe.
Excess sealant in pipe could result in clogged
heater valves.
For propane/LP gas, the installer must supply
an external regulator. The external regulator
will reduce incoming gas pressure. You must
Figure 12 - External Regulator
with Vent Pointing Down
External
Regulator with
Vent Pointing
Down
Propane/LP
Supply Tank
Equipment
Shutoff Valve
Ground
Joint Union
3/8" NPT
Pipe Nipple
Tee Joint
Reducer
Bushing to
1/8" NPT
1/8" NPT
Plug Tap
Test Gauge
Connection*
Sediment
Trap
Tee Joint
Pipe Nipple
Gap
3" Minimum
reduce incoming gas pressure to between 11"
and 14" of water. If you do not reduce incom-
ing gas pressure, heater regulator damage
could occur. Install external regulator with
the vent pointing down as shown in Figure
12. Pointing the vent down protects it from
freezing rain or sleet.
Install sediment trap in supply line as shown
in Figure 11. Place sediment trap where it is
within reach for cleaning. Place sediment trap
where trapped matter is not likely to freeze.
A sediment trap traps moisture and contami-
nants. This keeps them from going into heater
controls. If sediment trap is not installed or is
installed wrong, heater may not run properly.
WARNING: Test all gas piping
and connections for leaks after
installing or servicing. Correct
all leaks at once (see page 16).
Natural Gas
From Gas Meter
(5" W.C.** to 9.5" W.C.
Pressure)
Propane/LP
From External
Regulator
(11" W.C.**
to 14" W.C.
Pressure)

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INSTALLATION
Figure 13 - Equipment Shutoff Valve
CHECKING GAS CONNECTIONS
Open
Closed
Equipment
Shutoff Valve
PRESSURE TESTING HEATER GAS
CONNECTIONS
1. Open equipment shutoff valve (see Fig-
ure 13).
2. Open main gas valve located on or near
gas meter for natural gas or open pro-
pane/LP supply tank valve.
3. Make sure control knob of heater is in the
OFF position.
4. Check all joints from equipment shutoff
valve to control valve (see Figure 14 or
15). Apply a noncorrosive leak detection
uid to all joints. Bubbles forming show a
leak.
5. Correct all leaks at once.
6. Light heater (see Lighting Instructions on
19 for leaks.
7. Turn off heater (see To Turn Off Gas Ap-
pliance, page 20).
Control Valve
Location
Control Valve
Location
Equipment
Shutoff Valve
Equipment Shutoff Valve
External Regulator
Propane/LP
Supply Tank
Figure 14 - Checking Gas Joints for
Propane/LP Gas
Figure 15 - Checking Gas Joints for
Natural Gas
Gas Meter
WARNING: Test all gas piping
and connections, internal and
external to unit, for leaks after
installing or servicing. Correct
all leaks at once.
WARNING: Never use an open
ame to check for a leak. Apply a
noncorrosive leak detection uid
to all joints. If bubbles form, there
is a leak. Correct all leaks at once.
PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
1. Disconnect heater with its appliance main
gas valve (control valve) and equipment
shutoff valve from gas supply piping sys-
tem. Pressures in excess of 1/2 PSIG will
damage heater regulator.
2. Cap off open end of gas pipe where equip-
ment shutoff valve was connected.
3. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
4. Check all joints of gas supply piping sys-
tem. Apply noncorrosive leak detection
uid to all joints. If bubbles form, there
may be a leak.
5. Correct all leaks at once.
6. Reconnect heater and equipment shutoff
valve to gas supply. Check reconnected
ttings for leaks.
Test Pressures Equal To or Less Than
1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Figure 13).
2. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
3. Check all joints from gas meter to equip-
ment shutoff valve for natural gas or
propane/LP supply to equipment shutoff
valve for propane/LP (see Figure 14 or 15).
Apply a noncorrosive leak detection uid
to all joints. Bubbles forming show a leak.
4. Correct all leaks at once.

www.usaprocom.com 17200346-01A
INSTALLATION
INSTALLING LOGS
WARNING: Failure to posi-
tion the parts in accordance
with these diagrams or failure
to use only parts specically
approved with this heater may
result in property damage or
personal injury.
CAUTION: After installation
and periodically thereafter,
check to ensure that no yellow
ame comes in contact with any
log. With the heater set to High,
check to see if yellow ames
contact any log. If so, reposi-
tion logs according to the log
installation instructions in this
manual. Yellow ames contact-
ing logs will create soot.
It is very important to install the
logs exactly as instructed. Do
not modify logs. Use only logs
supplied with heater. Each log
is marked with a number. This
number will help you to identify
the logs when installing. After
installing logs, add decorative
cinders around the grate base,
do not place any decorative
cinders on logs or burner.
1. Install pins on log #1 into the two slots
in the bracket attached to rear wall (see
Figure 16).
2. Install pins on log #2 into the two slots in
left side of the middle bracket (see Figure
16 and Figure 17).
3. Install pins on log #3 into the two slots
in right side of the middle bracket (see
Figure 16 and Figure 17).
4. Install pins on log #4 onto the two slots
in the front bracket (see Figure 17 and
Figure 18, page 18).
5. Insert the recessed hole on the bottom of
log #5 onto the pin on log #2 (see Figures
18 and 19, page 18).
Figure 16 - Installing Log #1
Figure 17 - Installing Logs #2 and #3
6. Insert the pin on log #6 into the hole on
log #3 (see Figures 18 and 19, page 18).
IMPORTANT: Make sure logs do not cover
any burner ports. It is very important to install
the logs exactly as instructed. Do not modify
logs. Use only logs supplied with heater.
Slots in Rear Plate
Log #1
Log #2 Log #3
Slots for Log #2
Slots for Log #4
Slots for Log #3

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INSTALLATION
Figure 18 - Installing Log #4 Figure 19 - Installing Log #5 and #6
Pin for Log #5 Log #5
Hole for Log #6 Log #6
Log #4
AA
AA
AA
AAA
AAA
AA
REMOTE OFF
ON
LEARN
INSTALLING BATTERIES
CAUTION: Do not mix old and
new batteries. Do not mix alka-
line, standard (carbon - zinc), or
rechargeable (nickel - cadmium)
batteries. Do not dispose of
batteries in re, batteries may
explode or leak.
• Batteries are included.
• Remove batteries when depleted.
• Install/replace the batteries according to the
type and quantity stated in table below.
• Do not mix old and new batteries. New bat-
teries should be the same brand for best
results.
• Be sure to observe proper polarity (+/-)
when installing or replacing the batteries.
Damage due to improper battery installa-
tion may void the warranty on the product.
• For remote control systems, maximize bat-
tery life by turning off the receiver when it
is not in use.
• For long periods of non-operation, remove
batteries from all components for safety.
Component Type of Battery Qty.
Ignitor AAA 1
Remote Control AAA 2 or 3*
Remote Receiver AA 4
*Note: Quantity depends on model of remote
control.
Ignitor
Unscrew ignitor cap and install a AAA battery
with the + pointing out. Replace cap.
Figure 21 - Installing Batteries in Remote
Control and Receiver
Receiver
Remote Control (Transmitter)
Figure 20 - Installing Battery in Ignitor
AAA
Battery
Positive
UP
Receiver and Remote Control
Batteries are required in both the Remote
Control (Transmitter) (2 AAA size) and Re-
ceiver (4 AA size) (see Figure 21).
Note: Be sure batteries are placed correctly.
Reversing the batteries can cause damage to
the receiver and remote. Replace all batteries
on a yearly basis or sooner.
Position the slide switch on the front of the
receiver box in the ON position before install-
ing batteries. Once the batteries are installed
you will hear a single beep which indicates
the batteries are charged. If you do not hear
a beep, replace with new batteries.

www.usaprocom.com 19200346-01A
OPERATION
WARNING: If you do not fol-
low these instructions exactly,
a re or explosion may result
causing property damage, per-
sonal injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting the
pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the re department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn
by hand, don’t try to repair it, call a
qualied service technician. Force or
attempted repair may result in a re or
explosion.
D. Do not use this appliance if any part
has been under water. Immediately call
a qualied service technician to inspect
the appliance and to replace any part of
the control system and any gas control
which has been under water.
FOR YOUR SAFETY READ BEFORE LIGHTING
LIGHTING INSTRUCTIONS
WARNING: You must oper-
ate this heater with the screen
in place. Make sure screen is
installed before running heater.
NOTICE: During initial operation of
new heater, burning logs will give
off a paper-burning smell. Orange
ame will also be present. Open
damper or window to vent smell.
This will only last a few hours.
1. STOP! Read the safety information above.
2. Open screen.
3. Make sure equipment shutoff valve is fully
open.
4. Push in control knob slightly and turn
clockwise to the OFF position (see
Figure 22).
5. Wait ve (5) minutes to clear out any gas.
Then smell for gas around heater and near
the oor. If you smell gas, STOP! Follow
"B" in the safety information above. If you
do not smell gas, go to the next step.
6. Push in control knob slightly and turn coun-
terclockwise to the PILOT position.
Press in control knob for ve (5) seconds.
Note: The rst time that the heater is
operated after connecting the gas supply,
the control knob should be pressed for
about thirty (30) seconds. This will allow
air to bleed from the gas system. If pilot
does not stay lit, refer to Troubleshooting,
pages 26 though 29. Also contact a quali-
ed service technician or gas supplier for
repairs. Until repairs are made, light pilot
with match.
• If control knob does not pop up when
released, contact a qualified service
technician or gas supplier for repairs.
Ignitor
Control
Knob
Remote
Receiver
Figure 22 - Heater Control Locations

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OPERATION
8. With control knob pressed in, push
down and release ignitor button. This
will light pilot. The pilot is attached to
the rear of the burner. If needed, keep
pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, refer to
Troubleshooting, pages 26 though 29.
Also contact a qualied service technician
or gas supplier for repairs. Until repairs
are made, light pilot with match. To light
pilot with match, see Manual Lighting
Procedure.
9. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob.
Note: If pilot goes out, repeat steps 4
through 9. This heater has a safety inter-
lock system. Wait one (1) minute before
lighting pilot again.
10. Be sure the slide switch on the front of the
receiver box is in the ON position.
11. Turn control knob counterclockwise
to the ON position. The main burner
should light.
Note: If burner does not light, push the
slide switch on the receiver box to the OFF
position, then back to the ON position.
Note: Please wait one minute after shut-
ting off heater to allow the control valve
to reset before starting again.
13. Make sure heater screen is in place before
operating heater.
14. If heater will not operate, follow the in-
structions To Turn Off Gas To Appliance,
and call your service technical or gas
supplier.
CAUTION: Do not try to ad-
just heating levels by using the
equipment shutoff valve.
WARNING: If input gas
type is NG, make sure NG pilot
burner ignites. If input gas type
is LP, make sure LP pilot burner
ignites. See Figure 33, page 25.
TO TURN OFF GAS TO APPLIANCE
Shutting Off Heater
Turn control knob clockwise to the
OFF position.
Shutting Off Burner Only
(pilot stays lit)
Turn control knob clockwise to the
PILOT position.
MANUAL LIGHTING PROCEDURE
1. Open screen.
2. Follow steps 1 through 7 under Lighting
Instructions, page 19.
3. With control knob in the PILOT position,
strike a match, and hold near pilot. Press
in control knob; pilot should light.
4. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob.
5. Make sure the heater screen is in place
before operating heater.