promethean activboard 300 pro series User manual

Troubleshooting Promethean
Interactive Boards
Dan Durkee, MCSE, MCT, CNA, CPQ-CUSS,
ACE, STS Altiris
Executive VP\General Manager
Connecting Point Computer Center
303 South Third Street
Bismarck, ND 58504
p 701.258.6689 f 701.258.0768

Disclaimer
•This information is intended for IT staff or
Promethean certified installers. If you are a
classroom teacher you are welcome to use this
guide, however be advised that you need to
contact your school IT staff or IT support
company before making any changes to your
operating system unless you have experience or
are comfortable doing so.

Warranty
•3 year parts only warranty –If the Promethean
system was not installed by certified Promethean
Installer, you have a three year parts only warranty.
•5 year parts only warranty –If the Promethean
system was installed by a certified promethean
installer, you have a five year parts only warranty.
•30 day workmanship warranty –Connecting
Point Computer Center has a thirty day
workmanship warranty. If your board was installed
during the summer, this 30 day workmanship
warranty becomes effective on the first day of
school.

Issue
USB Connectivity Issues
Pen Not Functioning

Try to Calibrate Pen
•Put pen near flame in corner of the board to go
into calibration mode
•Right click on icon in system tray and select
calibrate