ProMinent DULCOLEVEL User manual

DULCOLEVEL
Radar Level Sensor North America
www.prominent.com
Original Operating Instructions
Radar Level Sensor DULCOLEVEL..................................2
Sonde de Contrôle de Niveau Radar DULCOLEVEL...... 19
EN | FR

2
EN
Content
For safe operation, observe the information in the
"Safety" chapter and the handling instructions in these
operating instructions.
Personnel Requirements
All work or actions on the device should only be carried
out by qualified, trained personnel. The personnel must
meet the following requirements:
Personnel has been authorized by the manufacturer.
Personnel is familiar with national regulations.
The operating instructions have been read and un-
derstood.
Intended Use
The Radar Level Sensor DULCOLEVEL is intended for
commercial and industrial measurement of all types of
process chemicals and liquids in plastic tanks using
radar technology. The measurement is made from the
outside vertically to the medium with a maximum permis-
sible deviation of +/- 4°.
The sensor is not approved for use in hazardous areas,
for flammable or radioactive liquids. The sensor is not
intended for outdoor use.
Content
Safety.....................................................................2
Scope of Delivery....................................................4
Technical Data........................................................5
DULCONNEX Blue App..........................................6
Overview ................................................................6
Function .................................................................7
Application Options ................................................8
LED Status .............................................................9
Mounting..............................................................10
Electrical Installation .............................................11
Initial Startup ........................................................12
Configuration........................................................14
Operation .............................................................15
Cleaning & Maintenance.......................................15
Troubleshooting....................................................16
ISED and FCC......................................................17
Safety

3EN
Safety
Repairing
The sensor must not be opened.
Follow the instructions in the troubleshooting chapter.
If repair is necessary, contact ProMinent service.
Notes on Radar Frequencies
Observe the national and regional regulations for the use
of radar frequencies.
The sensor is certified according to FCC/IC. Further infor-
mation can be found on the nameplate, see page 7.
Disposal
This device is marked in accordance with the
European Directive 2012/19/EU on waste
electronic and electronic equipment (WEEE).
The directive provides the framework for valid
take-back and recycling of waste equipment.
The sensor is made of recyclable materials. Therefore,
take it to a specialized recycling company for disposal.
Observe the applicable national and regional regulations.
Foreseeable Misapplication
Only use the sensor in accordance with its intended use.
Application-specific hazards may occur if used improperly.
General Safety instructions
The sensor corresponds to the state of the art in com-
pliance with the usual regulations and guidelines. It may
only be operated in a technically perfect and operational-
ly safe condition.
When used with a pump, additionally observe the safety
instructions in the original operating instructions of the
pump.
For use in a plant:
If the radar sensor is integrated in a plant where a rest-
oration of the power supply after failure or a disturbance
of the power supply may lead to dangerous situations, a
device shall be provided in the plant to prevent this.
Modifications to the Device
Unauthorized conversions or modifications are expressly
prohibited and can lead to inforeseeable dangers.
For safety reasons, only the accessories specified by
the manufacturer may be used.
If modifications are necessary, contact ProMinent
service, see "Troubleshooting" on page 16.

4
EN 4
Check the scope of delivery:
Sensor
Plug-in power supply (part no.
1121352) or PLC connection cable
(part no. 1022537)
Optional accessories e.g. mounting
plate (part no. 1119041)
Documentation
Optional accessories for your sensor can
be found in the ProMinent WebShop* or
ordered from your local sales person.
Screws for the mounting holes are not
included in the scope of delivery.
Use screws with a diameter ≤5mm or
≤M5.
* The WebShop is only available in selected
countries. Please check your local ProMinent
website to see if there is one available in your
country.
Scope of Delivery
Operating
Instruction

5EN
Technical Data
Maximum angle +/- 4°
Measuring range 0.1-15 m
Measurement accuracy +/- 5 mm
Electrical connection 18-30 VDC
1.8 Wmax 0.1 A
Note: Power is supplied via a 100-240 V plug-in power supply unit (24 V
supply voltage) or via the PLC (24 V DC voltage SELV)
Degree of protection Protection against contact and moisture in accordance with IP 66
(EN 60529) and NEMA-4X/indoor (NEMA 250) if powercable or 0/4-20mA
cable is connected properly.
Degree of pollution 2
Power supply Overvoltage category II
Height max. 2,000 m (ASL)
Ambient humidity max. 95 %
Temperatures
Storage temperature -10 °C to +50 °C
Environmental temperature -10 °C to +45 °C
Note: The sensor is not intended for outdoor use.
Operational temperature +1 °C to 45 °C
Signal mA output 0/4-20 mA galvanically isolated, max. load 450 Ω.
Range adjustable via Bluetooth® with DULCONNEX Blue app.

6
EN
1 Power connection
Alternatively connection cable to PLC.
2 Radar sensor
3 Alignment bracket for mounting with strap
4 Status LED
5 Nameplate
6 Mounting holes (e. g. for mounting with plate)
DULCONNEX Blue App Overview
4
6
2
5
1
3
About the App
When you open the app, the dash-
board appears. At the bottom of the
screen you will find the most import-
ant sections:
Devices
Overview of connected and pai-
red devices
Configuration
Archive and management of diffe-
rent configurations
Menu
General settings for the app
Download the DULCONNEX Blue App
to configure the sensor via smartphone
or tablet.
Only for ProMinent devices with
Bluetooth®option.

7EN
Nameplate
The nameplate contains the most important data for
identification and use of the sensor.
Overview
ProMinent GmbH
Im Schuhmachergewann 5-11
69123 Heidelberg, Germany
Mat.No. 1120573
Ser.No.
MD:
FCC ID: 2BBPH-1120573
IC: 30005-1120573
Contains FCC ID: QOQ-GM210P
Contains IC: 5123A-GM210P
e. g. 20220808234
e. g. 07/2022
Type
El. connection
Measuring range
IP66
DulcoLevel
18 - 30 V
1.8 Wmax 0.1 A
0.1 - 15m
!
Function
The level sensor DULCOLEVEL is a radar sensor for
level measurement of all types of liquids in plastic
tanks and IBC storage tanks:
Measures the distance between the sensor and
the surface of the liquid.
Contactless measurement through the plastic wall
of the tank.
Suitable for all ProMinent plastic storage tanks as
well as plastic tanks from other suppliers.
Configure the sensor by using the DULCONNEX
Blue App.
Notice: Use of a Mixer
When using a mixer, the height of the liquid level may
change. This can lead to incorrect measurement
results. An even liquid level is required for a reliable
measurement result. Select the measuring point out-
side the flow if possible.
Notice: You need the last 4 digits of the serial number
(Ser.No. on the nameplate) to connect the sensor with
the DULCONNEX Blue App (see Initial Start-up).
In the example shown, this corresponds to the digits
"8234".
Notice: The QR code on the nameplate is for
ProMinent internal purposes only.
The device meets the requirements for electrical safety
according to EN 61010-1. The device meets the require-
ments of the Radio Equipment Directive 2014/53/EU and
the RoHS Directive 2011/65/EU and is CE marked.

8
EN
Application Options
Fieldbus
0/4-20 mA
The sensor can be used in different
constellations. You always need the
DULCONNEX Blue App for setup,
configuration and operation.
2. Data transfer through pump with
PLC (Fieldbus)*. Connecting sensor and
pump with app.
3. Direct data transfer to PLC through
0/4-20 mA. Configuration through app.
1. Data transfer through pump with
DULCONNEX* (optional). Connecting
sensor and pump with app.
* For information on the connection pump to DULCONNEX or PLC, please refer to the operating instructions of the pump.
Notice: For the
wiring diagram see
"Electrical Installa-
tion" on page 11.

9EN
LED Status
LED Signal Meaning
LED flashes blue at intervals of 1 s. Sensor is ready to be paired.
LED lights blue continuously. Sensor is coupled with pump.
LED flashes blue 2 times per second. Sensor identification was triggered in the app.
Sensor is paired with the app, not with the pump.
LED lights green continuously. The level is in allowed range above low volume and below
maximum volume.
LED lights yellow continuously. The level is either below low volume or above maximum volume.
LED lights red continuously. The level is either below empty tank setting or above overfill setting.
LED flashes alternately blue and red. Update in progress.
LED flashes permanently red. Error. Observe the notes in the app and the "Troubleshooting"
chapter.

2 m
≥ 20 cm
10
EN
Observe the following mounting instructions:
Tilting the sensor can lead to measurement errors.
Always mount the sensor horizontally.
Secure the sensor against movement. Also ensure
that the tank is standing securely.
Make sure that the tank surface and the sensor bot-
tom are clean.
The tank must be easily accessible (min. 80 cm
around the tank).
Mount Sensor
You can mount the sensor with the mounting plate,
straps or your own fixtures.
Mounting
Notice: Mount sensor horizontal to tank with a maxi-
mum incline of +/- 4°.
Mount Sensor with Mounting Plate
To attach the sensor to the plate, screw the sensor to the
mounting holes provided on both sides using a screw
with a diameter ≤5mm or ≤M5.
As an alternative to the mounting plate, you can also use
other equipment.
Never drill through the tank! Liquids can leak out.

11 EN
Mount Sensor with Strap
To mount the sensor with a strap, pass the strap through
the alignment brackets provided.
Make sure that the sensor cannot move during opera-
tion.
Application Option 1 and 2
You can connect the sensor to your pump via
Bluetooth®to send level information directly to the pump.
The pump is thus able to output corresponding status
messages, which can be monitored e. g. via
DULCONNEX or PLC. For more information, please refer
to the original operating instruction of your pump.
1. Connect plug-inpower supply to sensor (A).
2. Plug in power supply (B).
Mounting
A
B
Electrical Installation

12
EN 12
Electrical Installation Initial Startup
Application Option 3
You can connect the sensor directly to the PLC with
a 0/4-20 mA connection.
The sensor has an active mA output: The mA output
actively supplies an output current without a supply
voltage being applied from the outside. The mA output is
galvanically isolated.
The mA output can be configured via Bluetooth with the
DULCONNEX Blue app via Bluetooth.
ATTENTION
Destruction of the evaluation devices
Only passive evaluation devices may be connected to
the mA output. If the mA output is connected to a PLC,
for example, the connection type on the PLC must be
selected as 4-wire. The connection type 2-wire leads
to a malfunction and possibly to the destruction of the
evaluation devices.
Procedure:
1. Connect connection cable to sensor (A).
2. Connect cable to the PLC (B).
A
B
Sensor
white
blue
black
brown
24 V
PLC
Output
active
+
-
- -
-
+ +
+
PLC cable
1brown mA Out -
2 white 24 V
3 blue GND
4black mA Out +

13 EN
Connect Sensor to Pump (Wizard)
Use the wizard in the DULCONNEX Blue App to connect
the sensor to the pump.
Prerequisites:
DULCONNEX Blue App is installed on your mobile de-
vice. You cannot set up or operate the sensor without
the app.
Bluetooth®is enabled on your mobile device and
pump.
The sensor and the pump are connected to power.
Procedure:
1. Open DULCONNEX Blue on your mobile device.
2. Switch to the "Devices" view.
3. Tap on +.
All Bluetooth devices that are nearby are displayed.
4. Tap on .
The wizard will start and guide you through the con-
nection process.
The sensor is connected to the pump and the pump is
displayed in the "Devices" view in the "Connected" tab.
Note: During set-up you will need the last 4 digits of your
sensor's and pump's serial numbers.
Alternative: Connect Sensor Only
If you do not have a pump with Bluetooth®and want to
use the sensor with a PLC as described in application
option 3, follow the steps below.
Prerequisites:
DULCONNEX Blue App is installed on your mobile
device. You cannot set up or operate the sensor
without the app.
Bluetooth®is enabled on your mobile device.
The sensor is connected to power.
Initial Startup

14
EN
Configuration
Additionally, the following configu-
ration options are available in the
DULCONNEX Blue App:
Configuration of analog output
Error logbook
Firmware updates
Copying configurations from one
tank to another
Commissioning report
Set up and Configure Sensor
In order to use the sensor, the following steps must be
performed after connection to the pump or PLC:
Calibrate tank size: Mapping of sensor distance
measurement to tank volume
Set alarms
For more information on configuration,
also see the videos at www.prominent.
com.
Procedure:
1. Open DULCONNEX Blue on your mobile device.
2. Switch to the "Devices" view.
3. Tap on +.
All Bluetooth devices that are nearby are displayed.
4. Tap on + next to the sensor's name.
The sensor will be connected to the app. If the con-
nection is successful, a message appears.
5. Enter device PIN.
Note: The PIN is the last 4 digits of the sensor's serial
number.
The sensor is connected to the app and is displayed in
the "Devices" view in the "Connected" tab.
Initial Startup

15 EN
Operation Cleaning & Maintenance
Firmware Update
You can see the current firmware version in the sensor's
settings under "Information".
Procedure:
1. In the "Devices" view, tap on the sensor.
2. Tap on "Service".
3. Tap on "Firmware update".
4. If there is a newer firmware, follow the instructions in
the app.
Disconnect Sensor
You can disconnect the sensor at any time via the app.
Procedure:
1. In the "Devices" view, tap the sensor or the pump.
2. Press the "Connection settings" button.
3. Tap the "Disconnect" button.
4. Confirm the disconnection process with "OK".
If you also want to delete the sensor from the devices list,
switch to the "Coupled" tab and tap the "Delete" button
on the sensor.
NOTICE
Unsuitable cleaning products can damage the sensor.
Do not use chemicals or strong detergents.
Clean the sensor with a dry cloth.
Maintenance
The sensor is designed so that no
maintenance is required.
During installation and operation,
ensure that the sensor base and tank
surface remain free of
contamination.
NOTICE
Damage due to opening of the housing
The sensor must not be opened. In case of malfunction
and damage, contact the ProMinent Service.

16
EN
Troubleshooting
Error Cause Action
The connection to the pump cannot
be established. The DULCONNEX Blue App is not installed. Install the app and run the connection process with the wizard.
See "DULCONNEX Blue App" (page 6) and
"Connect Sensor to Pump (Wizard)" (page 13).
Bluetooth®not activated on the smartphone. Activate Bluetooth®on your smartphone.
The pump has no Bluetooth®module, a
Bluetooth®module that is too old or outdated
software.
Contact the ProMinent service.
The sensor provides incorrect mea-
surement results. The tank size is not calibrated. See "Configuration" (page 14).
The sensor is mounted incorrectly. See mounting instructions in "Mounting"
(page 11).
LED does not light up. Sensor is broken. Contact the ProMinent Service.
Power supply is not connected. Check electrical connection, see "Electrical Instal-
lation" (page 11).
During pairing, the app does not
find the sensor. The sensor is already connected to the pump. No action required.
The sensor is already connected to another
smartphone. The sensor can only be connec-
ted to one smartphone.
Disconnect the existing connection and restart the
connection process.
Troubleshooting
In the following table you will find possible errors and information on troubleshooting. If you cannot rectify the fault
yourself, contact ProMinent Service.

17 EN
ISED and FCC
ISED
This device contains licence-exempt transmitter(s)/recei-
ver(s) that comply with Innovation, Science and Eco-
nomic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including
interference that may cause undesired operation of
the device.
This device complies with the Canadian ICES-003 Class
B specifications. CAN ICES-003(B) / NMB-003 (B).
This equipment complies with ISED RSS-102 radiation
exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with
minimum distance 20 cm (7.9 inches) between the radia-
tor and any part of your body. This transmitter must not
be co-located or operating in conjunction with any other
antenna or transmitter.
FCC
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interferen-
ce in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does
cause harmful interference to radio or television recep-
tion, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and
receiver.
Connect the equipment into an outlet on a circuit diffe-
rent from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV techni-
cian for help.

18
EN
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
Please note that changes or modifications not expressly
approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
Changes or modifications not expressly approved by the
party responsible for compliance could void the user's
authority to operate the equipment.
ISED and FCC

19 FR
Sommaire
Le personnel doit satisfaire aux exigences suivantes:
Le personnel a été autorisé par le fabricant.
Le personnel est familiarisé avec les directives natio-
nales.
Le manuel d’utilisation a été lu et compris.
Utilisation conforme à la destination
La sonde de contrôle de niveau radar DULCOLEVEL est
conçue pour la mesure commerciale ou industrielle de
tous les types de produits chimiques de process et de
liquides dans des réservoirs en plastique au moyen de
la technologie radar. La mesure s’effectue de l’extérieur
perpendiculairement au fluide avec un écart maximal
admissible de +/- 4°.
La sonde n’est pas autorisée pour une utilisation dans
des zones explosibles, pour des liquides inflammables ou
radioactifs. La sonde n’est pas prévue pour une utilisa-
tion en extérieur.
Utilisations abusives prévisibles
Utiliser la sonde conformément à sa destination. Des
risques spécifiques à l’application peuvent survenir en
cas d’utilisation non conforme.
Sécurité
Pour obtenir un fonctionnement sûr, suivre les consignes
figurant au chapitre«Sécurité» ainsi que les instruc-
tions de manipulation indiquées dans le présent manuel
d’utilisation.
Exigences relatives au personnel
Tous les travaux et toutes les manipulations ne doivent
être effectués que par un personnel qualifié, formé à cet
effet.
Sommaire
Sécurité................................................................19
Contenu de la livraison .........................................21
Caractéristiques techniques..................................22
Application DULCONNEX Blue .............................23
Vue d’ensemble....................................................23
Fonction ...............................................................24
Cas d’applications................................................25
États de la LED.....................................................26
Montage...............................................................27
Installation électrique ............................................28
Première mise en service ......................................30
Configuration........................................................31
Commande ..........................................................32
Nettoyage et maintenance....................................32
Dépannage...........................................................33
ISED.....................................................................34

20
FR
Sécurité
Réparation
Ne pas ouvrir la sonde.
Suivre les instructions indiquées au chapitre sur le
dépannage.
Si une réparation est nécessaire, s’adresser au SAV
ProMinent.
Consignes concernant les fréquences radar
Respecter les réglementations régionales et nationales
sur l’utilisation des fréquences radar.
La sonde est certifiée selon FCC/IC. Vous trouverez
d’autres informations sur la plaque signalétique, voir
page24.
Élimination
Cet appareil est marqué conformément à la
directive européenne 2012/19/UE relative aux dé-
chets d’équipements électroniques et électriques
(DEEE).
La directive fournit le cadre pour la reprise et le recyclage
valables des appareils usagés.
La sonde est fabriquée à partir de matériaux recyclables.
Veuillez par conséquent la rapporter à une entreprise de
recyclage spécialisée en vue de son élimination. Res-
pectez les réglementations nationales et régionales en
vigueur.
Consignes de sécurité générales
La sonde correspond à l’état de la technique et est
conforme aux prescriptions et directives usuelles. Elle
doit être exploitée uniquement si son état technique est
impeccable et sûr.
En cas d’utilisation avec une pompe, respecter égale-
ment les consignes de sécurité figurant dans le manuel
d’utilisation original de la pompe.
En cas d’utilisation dans une installation:
Si la sonde radar est intégrée dans une installation dans
laquelle le rétablissement de l’alimentation électrique
après une panne ou une perturbation de l’alimentation
peut entraîner des situations dangereuses, un disposi-
tif doit être prévu dans l’installation pour prévenir cette
éventualité.
Modifications effectuées sur l’appareil
Toutes transformations ou modifications arbitraires sont
expressément interdites et peuvent entraîner des risques
imprévisibles.
Pour des raisons de sécurité, seuls doivent être utili-
sés les accessoires préconisés par le fabricant.
Si des modifications sont nécessaires, s’adresser au
SAV ProMinent, voir «Nettoyage et maintenance»
page32.