Promise VSky H3970rDM User manual

PTCS
VSky H3970
Storage Server Product Manual
Version 1.1
© 2015 PROMISE Technology, Inc. All Rights Reserved.

VSky H3970 Product Manual Promise Technology, Inc.
About This Manual vi
Introduction 1
VSky H3970 SerieS 1
OS SuppOrt 1
SyStem Overview 2
SyStem top View 2
SyStem top View 3
Front View 4
SyStem LeDSDeScriptiOn 7
Front View LeDS7
Back View LeDS8
BackpLane LeDS10
Hardware Operations 11
BefOre yOu Start 11
mOtherBOarD Overview 12
chaSSiS cOver 14
toremoVe tHe cHaSSiS coVer 15
toinStaLL tHe cHaSSiS coVer 16
pOwer SuppLieS 18
toremoVe tHe power SuppLy 18
toinStaLL tHe power SuppLy 19
3.5” Sata/SaS hDDS20
toremoVe aHDD 20
toinStaLL aHDD22
3.5” Sata/SaS hDD BackpLaneS 24
toremoVe tHe BackpLane 24
toinStaLL tHe BackpLane 25
2.5” Sata hDD/SSDS26
toremoVe aHDD 27
toinStaLL aHDD28
mOtherBOarD aSSemBLieS 30
toremoVe tHe motHerBoarD aSSemBLy 30
toinStaLL tHe motHerBoarD aSSemBLy 31
2.5” Sata hDD/SSD cage 32
toremoVe tHe HDD cage 33
fan Duct 34
toremoVe tHe Fan Duct 34
toinStaLL tHe Fan Duct 34
heat Sink 35
toremoVe tHe Heat Sink 35
toremoVe tHe Heat Sink 35
prOceSSOr 36
toremoVe aproceSSor 36
toinStaLL aproceSSor 38
memOry 39
SupporteD Dimm conFiguration 39
toremoVe aDimm 40
toinStaLL aDimm 41
SyStem Jumper SettingS 42
SyStem fanS 43
toremoVe tHe SyStem FanS 44
toinStaLL tHe SyStem FanS 45

Product Manual Contents
BIOS 46
BiOS Setup utiLity 46
main menu 47
aDvanceD 48
truSteD computing 49
cpu conFiguration 50
Socket 0 cpu conFiguration 52
cpu power management conFiguration 53
Qpi conFiguration 55
runtime error Logging 56
Sata conFiguration 57
uSB conFiguration 58
runtime memory HoLe Setting 60
inFo report conFiguration 61
Super io conFiguration 62
pci expreSS SettingS 64
me SuBSyStem 65
memory conFiguration 66
Dimm inFormation 68
onBoarD DeVice conFiguration 69
SeriaL port conSoLe reDirection 70
conSoLe reDirection SettingS71
network Stack 73
BOOt menu 74
Security menu 76
Security menu 77
Server management menu 78
SyStem eVent Log80
View Fru inFormation 81
Bmc network conFiguration 82
Save changeS anD exit menu 83
utiLity 84
BioS reQuirementS 84
rom FLaSH 84
upDating the BiOS 85
Contacting Technical Support 86
LimiteD warranty 90
DiSclaimer Of Other warrantieS 91
YOur reSpOnSibilitieS 92
returning the prODuct fOr repair 92
Appendix A: Support 94
BefOre yOu Begin 94
trouBLeSHooting SeQuence 95
inStallatiOn prOblem 95
irQ aSSignment cOnflictS 96
trOubleShOOting external cOnnectOrS 96
DiagnOStic leDS97
trouBLeSHooting SyStem Boot iSSueS 98
Appendix B: Specications 106
Appendix C: China RoHS Regulations 108

Copyright Notice
All rights, including copyright, in the content of this manual are owned or controlled by Promise Technology,
Inc. and protected by the international copyright act.
No one may, transmit, adapt, assign, compile, rent, sale, change, copy, reproduce, distribute, publish, display,
broadcast, or use in any way the content of this manual, in whole or in part, for any other purpose whatsoever
without the prior written permission of Promise Technology Inc.
iv
VSky H3970 Product Manual Promise Technology, Inc.

v
Product Manual About

About this MAnuAl
Conventions
To make sure that you perform certain tasks properly, take note of the following symbols used throughout this
manual.
Note
A Note provides helpful information such as hints or alternative ways of doing a task.
Caution
Information to prevent damage to the components when trying to com-
plete a task.
Important
Information that you must follow to complete a task.
Warning
Information to prevent injury to yourself when trying to complete a task.
vi
VSky H3970 Product Manual Promise Technology, Inc.

Rack Mount Instructions
The following or similar rack-mount instructions are included with the installation instructions:
• Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration should
be given to installing the equipment in an environment compatible with the maximum ambient temperature
(Tma)speciedbythemanufacturer.
• ReducedAirFlow-Installationoftheequipmentinarackshouldbesuchthattheamountofairow
required for safe operation of the equipment is not compromised.
• Mechanical Loading - Mounting of the equipment in the rack should be such that a hazardous condition is
not achieved due to uneven mechanical loading.
• Circuit Overloading - Consideration should be given to the connection of the equipment to the supply
circuit and the effect that overloading of the circuits might have on overcurrent protection and supply
wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this
concern.
• Reliable Earthing - Reliable earthing of rack-mounted equipment should be maintained. Particular
attention should be given to supply connections other than direct connections to the branch circuit (e.g.
use of power strips).
vii
Product Manual About

Note
• Regarding the standards of workstation regulations, do not place the server in the
visualeldoftheuser,becauseoftheglossyfrontofthecase.
• The product is non-consumer product and for profession technical person used only.
Safety Precautions
Observe the following safety precautions when you are connecting or disconnecting any device.
Caution
• Anyoperationonthisservermustbeconductedbycertiedorexperi-
enced engineers.
• Before operating your server, carefully read all the manuals included
with the server package.
• Before using the server, make sure that all cables are correctly con-
nected and power cords are not damaged. If any damage is detected,
contact your dealer as soon as possible.
• To avoid short circuits, keep paper clips, screws, and staples away
from connectors, slots, sockets and circuitry.
• Before opening the chassis panels, make sure all power cords are un-
plugged.
• Avoiddust,humidity,andextremetemperatures;placetheserveron
a stable surface.
• Ifthepowersupplyisbroken,donottrytoxitbyyourself.Contact
an authorized dealer.
• It is recommended that you wear gloves when assembling or disassem-
bling the server to protect from cuts and scrapes.
• When the server is powered on, heat sinks and the surfaces of certain
ICdevicesmaybehot.Donottouchthem.Checkwhetherthefansare
functioning properly.
Operation Safety
viii
VSky H3970 Product Manual Promise Technology, Inc.

Caution
This product is equipped with a three-wire power cable and plug for user
safety. Use the power cable with a properly grounded electrical outlet to
avoid electric shock.
Important
• Before installing or removing signal cables, ensure that the power cords for the sys-
tem unit and all attached devices are unplugged.
• To prevent electric shock hazard, disconnect the power cable from the electrical out-
let before relocating the system.
• When adding or removing any additional device to or from the system, ensure that
the power cords for those devices are unplugged before the signal cables are con-
nected. If possible, disconnect all power cords from the existing system before you
add a device.
• Use one hand, when possible, to connect or disconnect signal cables to prevent a
possible shock from touching two surfaces with dierent electrical potentials.
Electrical Safety
Important
Motherboards, adapters, and disk drives are sensitive to static electricity discharge.
These devices are wrapped in antistatic bags to prevent this damage. Take the fol-
lowing precautions:
• If you have an antistatic wrist strap available, use it while handling the device.
• Do not remove the device from the antistatic bag until you are ready to install
the device in the system unit.
• With the device still in its antistatic bag, touch it to a metal frame of the system.
• Grasp cards and boards by the edges. Hold drives by the frame. Avoid touching
the solder joints or pins.
• If you need to lay the device down while it is out of the antistatic bag, lay it on
the antistatic bag. Before picking it up again, touch the antistatic bag and the
metal frame of the system unit at the same time.
• Handle the devices carefully to prevent permanent damage.
ix
Product Manual About

Warning
This server contains an internal Lithium Manganese Dioxide, or a Vanadium
Pentoxide,oranalkalinebatterypack.Thereisriskofreandburnsifthe
battery pack is not handled properly. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose to temperatures higher than 70°C.
• Do not disassemble, crush, puncture, shorten external contacts, or dispose
inreorwater.
• Replace only with the spare parts designated for this product.
Caution
This server is provided with an internal Lithium battery or battery pack.
Thereisadangerofexplosionandriskofpersonalinjuryifthebatteryis
incorrectly replaced or mistreated.
For more information about battery replacement or proper disposal, con-
tact an authorized reseller or your authorized service provider.
Battery Replacement Safety
Batteries should not be littered along with the general household waste.
Please use the public collection system or return them to the supplier.
x
VSky H3970 Product Manual Promise Technology, Inc.

Intended Application Uses
Caution
Toavoidriskofradiationexposureand/orpersonalinjury:
• Donotopentheenclosureofanylaserperipheralordevice.
• Laser peripherals or devices are not user serviceable.
• Return to manufacturer for servicing.
Laser Peripherals or Devices Safety
Important
This product was evaluated as Information Technology Equipment (ITE),
whichmaybeinstalledinofces,schools,computerrooms,andsimilar
commercial type locations. The suitability of this product for other product
categories and environments (such as medical, industrial, residential,
alarm systems, and test equipment), other than an ITE application, may
require further evaluation.
xi
Product Manual About

Important
Thesystemisdesignedtooperateinatypicalofceenvironment.Choose
a site that is:
• Clean, dry, and free of airborne particles (other than normal room
dust).
• Well-ventilated and away from sources of heat including direct sunlight
and radiators.
• Away from sources of vibration or physical shock.
• Isolatedfromstrongelectromagneticeldsproducedbyelectrical
devices.
• In regions that are susceptible to electrical storms, we recommend
you plug your system into a surge suppresser and disconnect
telecommunication lines to your modem during an electrical storm.
• Provided with a properly grounded wall outlet.
• Providedwithsufcientspacetoaccessthepowersupplycord(s),
because they serve as the product’s main power.
• Mechanical Loading – Mounting of the equipment in the rack should
be such that a hazardous condition is not achieved due to uneven
mechanical loading.
Site Selection
xii
VSky H3970 Product Manual Promise Technology, Inc.

Tools Required
Acrossscrewdriveroraatscrewdriverisneededtoinstallorremovethecomponentsintheserver.
Power Cords
The power cord set included in the server meets the requirements for use in the country where the server was
purchased. If this server is to be used in another country, purchase a power cord that is approved for use in that
country.
The power cord must be rated for the product and for the voltage and current marked on the product’s electrical
ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating
marked on the product. In addition, the cross-sectional area of the wires must be a minimum of 1.00mm² or
16AWG, and the length of the cords must be between 1.8m (6 feet) and 3.6m (12 feet). If you have questions
about the type of power cord to use, contact an authorized service provider.
Caution
Route power cords so that they will not be walked on or pinched by items
placed upon or against them. Pay particular attention to the plug, electri-
caloutlet,andthepointwherethecordsexitfromtheproduct.
xiii
Product Manual About

introduction
The VSky H3970 70-70 and VSky H3970 35-35 conguration server systems both support two motherboards.
The motherboard supports two processor sockets that can accommodate up to two Intel® Romley-EP platform
and Intel® Xeon E5-2600 series processors, and features the Intel® Patsburg chipset; Sixteen unbuffered and
registered DDR3 with ECC memory module slots for each motherboard enable you to add up to 256GB of total
memory.
VSky H3970 SerieS
Model VSky H3970rDM VSky H3970hDM VSky H3970hDR VSky H3970rSM
Storage 70 x 3.5” SATA/
SAS
70 x 3.5” SATA/
SAS
70 x 3.5” SATA/
SAS
70 x 3.5” SATA/
SAS
HDD
conguration 35-35 RAID 35-35 HBA 70-70 HBA 1-70 RAID
OS SuppOrt
• Windows Server 2008 R2 Service Pack 1 (x64)
• Windows Server 2012 (x64)
• Windows Server 2012 R2 (x64)
• Windows Storage Server 2012 R2 (x64)
• Red Hat Enterprise Linux 6.4 (x64)
• Ubuntu Server 13.10 (x64)
• VMware ESXi 5.5 U1&U2 (x64)
1
Product Manual Introduction

systeM overview
SyStem top View
VSky H3970 70-70 System Top View
1 Motherboard Assemblies (Upper and Lower)
2 System Fan Module
3 HDDs for Motherboard 1&2
2
VSky H3970 Product Manual Promise Technology, Inc.

SyStem top View
VSky H3970 35-35 System Top View
1 Motherboard Assemblies (Upper and Lower)
2 System Fan Module
3 HDDs for Motherboard 1
4 HDDs for Motherboard 2
3
Product Manual Introduction

Front View
The front view of this 4U server allows easy access to seven HDD backplanes. In addition, seven backplanes
with HDD LEDs are located on the front.
System Front View
1 HDD Backplane 1
2 HDD Backplane 2
3 HDD Backplane 3
4 HDD Backplane 4
5 HDD Backplane 5
6 HDD Backplane 6
7 HDD Backplane 7
8 HDD Activity LED
9HDD Fail LED
10 HDD Online LED
4
VSky H3970 Product Manual Promise Technology, Inc.

Back View
The server back view includes upper and lower motherboard assemblies, the back panels with system buttons
and LEDs, and four power supplies.
System Back View
5
Product Manual Introduction

1 Expansion Slot 1/2
2 Expansion Slot 3
3 SFP1
4 SFP2
5Dual USB Port
6 Management NIC Port
7Serial Port
8 VGA Connector
92.5” HDD 1
10 2.5” HDD 2
11 Motherboard Power Button
12 Motherboard Reset Btton
13 Motherboard UID Button
14 Motherboard Power LED
15 Motherboard UID LED
16 Motherboard Health LED
17 2.5” HDD Activity LED
18 Speed LED of SFP1
19 Link/Activity LED of SFP1
20 Speed LED of SFP2
21 Link/Activity LED of SFP2
22 Link LED of Management NIC Port
23 Activity LED of Management NIC Port
24 Power Supply 1
25 Power Supply 2
26 Power Supply 3
27 Power Supply 4
28 Power Supply Status LED
29 Power Connector
6
VSky H3970 Product Manual Promise Technology, Inc.

systeM ledsdescription
Front View LeDS
LED Informaon
Type of LED Color Status Function
HDD Activity
Green Blinking HDDs are accessing data (RAID optimal) or
RAID rebuilding.
−Off No HDD or HDD is installed but no data
access (RAID optimal).
HDD Fail Red On HDDs are failed or HDD backplane power
fails.
HDD Online
Green On HDDs install (RAID optimal).
−Off No HDD.
7
Product Manual Introduction