PROZIS SYMPH User manual

EN
1
User manual
Warranty statement
V.1 10/2019

EN
3
Prozis is a registered trademark of PROZIS.
COM, S.A.
Prozis reserves the right to adjust or
modify the product or any of the associated
documentation in order to ensure its
suitability for use, at any time and without
prior notice. The most recent version of
this document, which may contain such
adjustments or modications, is available
for reference at www.prozis.com.
Legal compliance statement
By means of this document, Prozis declares
that the Symph Soundpods are fully
compliant with all the standards specied
in the applicable legislation as well as other
relevant clauses.
Prozis will always be available for any ad-
ditional explanation through our customer
support communication channels, available
at www.prozis.com/support.
To avoid any impact on the
environment or on human health
due to dangerous substances
present in electrical and electronic
devices, the end users of such
Language index
EN 3
FR 31
DE 59
IT 91
ES 120
PT 149
1
2
3
4 4

EN EN
4 5
devices are expected to
understand the meaning of the
symbol consisting of a crossed-out
waste container. Do not dispose of
waste electrical and electronic
equipment along with unsorted
household waste. Dispose of it
separately and properly instead.
The packaging that protects the
device against transport damage
is made from non-polluting
materials that can be disposed of
via local recycle bins.
Safety warnings
DANGER!
This symbol, in combination
with the note “Danger,” means
high risk. Failure to observe this
warning may result in injury to
life and limb.
DANGER FOR CHILDREN AND
PEOPLE WITH DISABILITIES
• Packaging materials are not toys.
Children must not play with the pack-
aging material in order to avoid risk of
suffocation.
• This device is not intended for use
by people (including children) with
reduced physical, sensory or mental
capabilities, or lack of experience and/
or understanding, unless supervised by
someone responsible for their safety or
duly instructed by them on how to use
the device.
• Children must not play with the device.
• Cleaning and user maintenance must
not be performed by children without
supervision.
• Keep the device out of children’s reach.
DANGER OF ACCIDENTS DUE
TO IMPAIRED PERCEPTION
Surrounding noises may be
perceived differently than usual.
Never use the device during activities that
require full awareness of your surround-
ings, particularly when operating machin-
ery or vehicles in trafc (including bicycles).
Also make sure to comply with the legal
provisions and regulations of the country in
which you are using the device.

EN EN
6 7
CAUTION:
Permanent hearing loss may
occur if soundpods are used at
a high volume for prolonged
periods of time.
REDUCE THE RISK OF HEARING DAM-
AGE BY FOLLOWING THESE SAFETY
GUIDELINES:
Prior to using this product, please follow
these steps:
1. Set the volume to its lowest level before
putting on the soundpods
2. Put the soundpods on
3. Slowly adjust the volume to a comfort-
able level
While using the product
• Keep the volume at the lowest possible
level and avoid using the device in noisy
environments where you may be inclined
to increase the volume.
• If you need to increase the volume, make
sure to adjust it slowly.
• Ringing in your ears may indicate that the
sound level is too high.
• If you experience discomfort or ringing
in your ears, discontinue using the device
immediately and consult a physician.
Continued use at a high volume may
cause your ears to become accustomed
to the sound level, possibly resulting in
permanent hearing damage without any
noticeable discomfort.
CAUTION!
This symbol highlights dangerous situ-
ations that can lead to light injuries, or
damage, malfunction, and/or destruction
of the device.
To prevent harm or damage to users or
others, make sure to comply with the
below requirements.
DANGER!
Risk of fatality from electric
shock
Check the device for visible ex-
ternal damage before use. Do not use the
device if it has been damaged or dropped.
Make sure the device, its power cable or
power adapter (if applicable) are NEVER
submerged in water or other liquids.

EN EN
8 9
CAUTION:
Risk of material damage
Protect the device from dirt,
moisture and overheating, and use
it only in dry environments.
Should the device become damaged,
discontinue its use.
Instructions
PACKAGE CONTENTS
• 1 x Symph Soundpods
• 1 x Charging Case
• 1 x USB-C charging cable
• 3 x Ear Tips (S, M, L)
• 1 x User Manual
PRODUCT DESCRIPTION (SEE PAGE
2)
1. Ear Hooks
2. Charging Case
3. Multi-Function Button (MFB)
4. Volume Up (+) and Down (-) Button
Turning on the soundpods
The soundpods are switched on automati-
cally once removed from the charging case.
While the soundpods are switched off,
keep the Multifunction Button pressed for
about 3 seconds, until the indicator light
ashes blue for 1 second and a ‘power on’
sound is heard.
Long press for
3 seconds

EN EN
10 11
Search and select 'PROZIS SYMPH L’ or
'PROZIS SYMPH R’ from the list of devices
to connect. Once one of the two sound-
pods has been successfully connected, the
other soundpod will send a pairing mes-
sage to the device so that it can connect to
the other soundpod.
Charging the soundpods
The soundpods must be charged using
the Charging Case and a USB-C cable that
connects the case to a USB power source
such as an adapter or a computer. When
charging, the soundpod LED lights will be
permanently lit in red. Once they are fully
charged, the LED lights will remain blue for
30 seconds and then switch off.
Fitting and wearing
Gently push each soundpod into its re-
spective ear canal and adjust the Ear Hook
until achieving a comfortable t. It may be
necessary to replace the ear tips with a
different size for maximum comfort.
Pairing the soundpods for the rst time
• Pairing the soundpods with each other:
When switched on, the soundpods will
automatically go into pairing mode.
When in pairing mode, both soundpods
will display a blinking light, alternating
between red and blue. Once they have
been successfully paired, the lights on
both soundpods will blink in blue color
only.
• Pairing the soundpods with a mobile
phone or another device:

EN EN
12 13
• Charge level display:
The Charging Case features a charging
level indicator, consisting of 4 LED lights
at the front of the case. Upon opening or
closing the Charging Case, its LED indi-
cator lights will briey indicate the case’s
battery level. From left to right, the four
lights correspond to 0%–25%, 25%–50%,
50%–75%, 75%–100% respectively. The
more lights are on, the higher the battery
level.
The soundpods need to be correctly
placed in the charging case to allow its
connectors to come into contact with those
in the case, thus charging the soundpods.
Playback and call functions
• Answer a call
The soundpods will emit a ringtone if
there’s an incoming call. Short-press the
MFB on either soundpod, or use the
corresponding button on the phone to
answer the call.
Short press
• Reject a call
To reject an incoming call, keep the MFB
pressed for 1 second.
Long press for
1 second

EN EN
14 15
• End a call
During a phone call, short-press the MFB
or use the corresponding button on the
phone to end the call.
Short press
• Switch off the soundpods:
Press the MFB on either soundpod for
about 7 seconds, and both soundpods
will be switched off. Placing the sound-
pods in the Charging Case will switch
them off automatically.
• Single-soundpod function:
It is possible to listen to audio or use
phone functions using only one sound-
pod in mono audio mode.
• True wireless stereo:
When using both soundpods, connected
to each other wirelessly, default audio
playback is in stereo mode.
• Voice Assistant function:
When connected to a device with Voice
Assistant function, double-press the MFB
to activate it.
Press 2 times
• Next & previous track:
Keep either the ‘+’ or the ‘-’ button
pressed for 2 seconds to skip to the next
track or go back to the previous one,
respectively.
Long press for
2 seconds

EN EN
16 17
Factory reset
With the soundpods switched on, keep the
MFB buttons on both soundpods pressed
simultaneously for 8 seconds, until the
LED indicator lights ash blue and red for
1 second. Any pairing information saved
in the soundpods will be deleted and they
will be switched off. When switching the
soundpods on again, they will enter pairing
mode.
Long press for
8 seconds
LIST OF FUNCTIONS
DESIRED
RESULT
STATUS
CONDITION
ACTION
Power on Powered off Keep MFB pressed for
3 seconds
Charging in
case Automatic upon removal from case
Power off Power on Keep MFB pressed for
3 seconds
Charging in
case No action required
Clear pairing
list (factory
reset)
Powered off
manually Press and hold the MFB for 8 seconds until
the LED indicator light
ash in red/blue for
1 second. This clears
the pairing memory
and switches the
soundpods off. They
will enter pairing mode
once they’re switched
on again.
Master-slave
soundpod
pairing
1st-time use/
After factory
reset
Switch the soundpods
on to pair them
automatically.

EN EN
18 19
DESIRED
RESULT
STATUS
CONDITION
ACTION
Device pairing 1. 1st-time
pairing with
soundpods
switched on
2. Powered off
3. Already
paired with
one device
1. One of the
soundpods will try to
pair with the device
automatically. Activate
your device’s BT
function. Search and
select 'PROZIS SYMPH
L’ or 'PROZIS SYMPH R’
from the list of devices
to connect. Once one
of the two soundpods
has been successfully
connected, the other
soundpod will send a
pairing message to the
device so that it can
connect to the other
soundpod.
2. Power on and
use as described in
operation 1.
3. Disconnect from the
1st device, then use as
described in operation
1 to pair with a 2nd
device.
DESIRED
RESULT
STATUS
CONDITION
ACTION
Sync device
operation
(master-slave
switching
operation)
Both sound-
pods working
and connected
with device
1. Put the master
soundpod back in
the charging case.
The slave soundpod
will then reconnect
to the device within
3 seconds as master
soundpod. If this is
done during audio
playback, playback
will be paused and will
have to be resumed
manually via the
connected device.
2. Turn the master
soundpod off manually
for the slave soundpod
to enter standby mode.
Then, connect the
slave soundpod to the
device via the device
BT menu so it becomes
the master soundpod.
Play/pause Audio play-
back mode During audio playback, short-press the MFB to
pause. When playback
is paused, short-press
the MFB to resume
playback.
Volume up/
down Audio playback/call
mode
Press the ‘+’ or the ‘-’
button.
Next/previous
track Audio play- back mode Keep the ‘+’ or the ‘-’ button pressed for 2
seconds.
Answer call Incoming call Short-press the MFB

EN EN
20 21
DESIRED
RESULT
STATUS
CONDITION
ACTION
End call Ongoing call Short-press the MFB
Reject call Incoming call Keep the MFB pressed
for 2 seconds.
Activate voice
assistant
function
Standby/audio
playback
mode
Double-press the MFB.
Pairing name PROZIS SYMPH
Pairing code 0000 (only required by some devices)
SOUNDPOD VOICE PROMPTS
OCCURRENCE/STATUS SOUND PROMPT
Incoming call Tone
Successful connection with
device “Connected”
Pairing mode “Pairing mode”
Out of wireless range Tone
Low battery Tone
Answer/reject call Tone
Call ended on other side Tone
Power on “Power on”
Power off “Power off”
SOUNDPOD LED INDICATOR LIGHT
OCCURRENCE/STATUS LED INDICATOR LIGHT
Power on Blue LED lights up for 1.5
seconds
Master-slave soundpod
pairing Red/blue lights of one soundpod off; red/blue
lights of the other sound-
pod ashing alternatingly
Device pairing mode Red/blue lights of one
soundpod off; red/blue
lights of the other sound-
pod ashing alternatingly
Standby Blue LED ashes once per
5 seconds
Power off Red LED on for 1.5
seconds
Low battery Red LED ashes 3 times
Clear pairing memory Red and blue LED
lights on for 1 second
simultaneously, resulting
in purple color
Charging Red LED on for 1 second
Fully charged Blue LED on for 30 sec-
onds before switching off.
TIME INDICATIONS
STATUS TIME
Low-battery reminder
interval Tone prompt once per minute
Maximum waiting time in
pairing mode 5 minutes
Automatic switch-off when
not connected to device 5 minutes

EN EN
22 23
CLEANING & MAINTENANCE
Before cleaning the product, make sure it is
switched off and all plugs are removed.
Never use aggressive or abrasive cleaning
agents, or materials such as steel wool
or scouring milk. These can damage the
product surface.
Protect the product from water drops and
sprays. Use only a clean, dry cloth to clean
the soundpods, and never any corrosive
liquids. To remove stubborn dirt, use a
slightly damp cloth and a mild cleaning
agent.
Do not allow any moisture to enter the
product during cleaning, in order to
prevent damage.
STORAGE
When not using the product, store it in a
dry environment away from dust and direct
sunlight.
Recharge it regularly to maintain battery
performance if not in use for a longer
period of time.
Store the soundpods in the provided
charging case.
TROUBLESHOOTING
Some issues that arise may be solved
by the user. If the problem persists after
having tried the following solutions, please
contact Prozis customer service.
PROBLEM CAUSE SOLUTION
The product
does not
work.
The battery is
drained. Recharge the battery.
The product
does not
charge.
The USB
power source
is faulty.
Make sure the USB
power source is
switched on.
The product
cannot
be paired
successfully.
The distance
between the
device and the
soundpods is
greater than
10 m.
Decrease the distance
between the device
and the product,
and eliminate any
interference.
The
soundpods
are already
connected
to another
source.
Disconnect the
soundpods from the
other sound source
before entering pairing
mode.
The wireless
connection is
faulty.
Disable and enable BT
communication on the
sound source device.

EN EN
24 25
PROBLEM CAUSE SOLUTION
There is no
sound. The soundpod or device
volume is too
low.
Increase playback vol-
ume on the soundpods
and/or on the device.
The sound-
pods are
disconnected.
Make sure the sound-
pods are switched on
and connected.
The sound
source is
disabled.
Make sure the sound
source device is
playing.
The device is
not properly
set up.
Some smartphones
require you to set up
the soundpods as an
audio output device to
enable audio playback.
Please check your
smartphone manual.
When using a music
player or other play-
back device, make sure
it supports the A2DP
stereo music prole.
PROBLEM CAUSE SOLUTION
The
soundpods
work with my
smartphone
but not with
my computer.
Your com-
puter’s BT
drivers are not
updated.
Your computer’s BT
adapter needs to
support these sound-
pods. To ensure that
the adapter is working
correctly, update the
drivers to the latest
version. You may also
need to verify that
your computer’s BT
adapter supports A2DP
(Advanced Audio Dis-
tribution Prole), HSP
(Headset Prole), HFP
(Hands-free Prole)
and/or AVRCP (Audio/
Video Remote Control
Prole).
The sound
quality is
poor.
There are too
many obsta-
cles between
the sound
source and the
soundpods.
Decrease the distance
between the device
and the product and
eliminate any inter-
ference.

EN EN
26 27
Warranty statement
All electrical and electronic products com-
mercialized by Prozis via www.prozis.com
are covered by the warranty applicable to
the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and
conditions of Prozis’ warranty for nal
consumers.
This warranty is valid exclusively for
consumers who purchase the product for
non-professional purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain
free from material and production defects
for a 2-year period, counting from the
date of initial purchase by a consumer and
respective delivery, or for longer if legally
established by the applicable national law.
In the event that repair is required, this
2-year period is suspended during repair
time.
CONSUMABLES
The gradual performance decrease caused
by prolonged use of the product’s con-
sumable components, such as batteries,
is not covered by this warranty unless the
malfunction is caused by faulty design,
materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights
conceded to you through this warranty,
please contact Prozis customer service via
the communication channels provided on
the Prozis website, and follow the provided
instructions or recommendations. Contact
and technical assistance information is also
provided at the end of this warranty.
Any claims made regarding this warranty
will only be valid if proof of purchase is pre-
sented by the original customer. This proof
of purchase may be the original invoice or
receipt, as long as it includes information
regarding the date of purchase and the
product’s model name.
WARRANTY REPAIRS
Any repairs made under this warranty can-
not be made by third parties. This warranty
does not apply to any repairs, or damage
caused directly by such repairs, that have

EN EN
28 29
impacted or caused the damage that is the
subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by
this warranty:
1. Any wear and tear of parts and
components resulting from normal
product use.
2. Cracks, dents, scratches, and other
types of supercial damage that only
affect the product’s appearance.
3. Any malfunction caused by inappro-
priate use of the product that does not
comply with user manual instructions.
4. Use and storage of the product not
complying with user manual instruc-
tions.
5. Opening of the product by a third party
who is not authorized to proceed to
its repair.
6. Altering or changing parts or compo-
nents, whether internal or external.
7. Damage caused by battery leakage
resulting from the breaking of any of its
components, or from product misuse.
8. Malfunction or damage due to reasons
that cannot be ascribed to the produc-
tion or design of the product.
9. Use of the product in the context of a
business, occupation or commerce.
10. Malfunction due to use that does not
comply with the technical or security
norms in force, or with user manual
instructions.
The services provided by Prozis in order
to repair or x any fault or malfunction
resulting from the verication of any of the
aforementioned excluded situations will be
subject to payment of labor, transport and
component costs.
The customer shall bear all risks of loss
and damage to the product during
transportation to Prozis. This warranty will
be void if the returned product arrives with
labels or stickers that have been removed,
damaged, tampered with or modied in
any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for
indirect damage or loss due to usage of
the product.

EN
30 31
FR
WHAT TO DO?
To request warranty service, you must rst
contact Prozis customer service via the
communication channels provided on the
Prozis website, and follow the provided
instructions and recommendations.
Send back the product inside its original
packaging, including all accessories and
documentation, to the following address:
PROZIS
Rua do Cais, nº 198
4830-345 Póvoa do Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional
clarication through their customer
service communication channel at
www.prozis.com/support.
Prozis est une marque déposée de PROZIS.
COM, S.A.
Prozis se réserve le droit, à tout moment
et sans préavis, d’ajuster ou de modier le
produit ou toute documentation associée
an de s’assurer de l’adéquation pour l’uti-
lisation prévue. La version la plus récente
du présent document, qui peut contenir de
tels ajustements ou modications, peut être
consultée sur www.prozis.com.
Déclaration de conformité légale
Par le présent document, Prozis déclare
que les Écouteurs sans l Symph sont
entièrement conformes à toutes les normes
spéciées dans la législation applicable
ainsi qu’aux autres clauses pertinentes.
Prozis sera toujours disponible pour
toute explication supplémentaire par
le biais des canaux de communica-
tion du service clients, disponibles sur
www.prozis.com/support.
An d’éviter tout impact sur
l’environnement ou la santé
humaine en raison des substances
dangereuses présentes dans les

32 33
FRFR appareils électriques et
électroniques, les utilisateurs
naux respectifs doivent
comprendre la signication du
symbole représentant une
poubelle barrée. Ne jetez pas les
appareils électriques et
électroniques dans les ordures
ménagères non triées, mais plutôt
séparément et de façon
convenable.
L’emballage qui protège l’appareil
contre les dommages dus au
transport est constitué de
matériaux non polluants qui
peuvent être déposés dans des
conteneurs de recyclage locaux.
Avertissements de sécurité
DANGER ! Ce symbole, combiné
à la mention “Danger”, signie
risque élevé. Le non-respect de
cet avertissement peut entraîner
des blessures corporelles.
DANGER POUR LES ENFANTS
ET LES PERSONNES
HANDICAPÉES
• Les matériaux d’emballage ne sont pas
des jouets. Les enfants ne doivent pas
jouer avec le matériel d’emballage an
d’éviter tout risque de suffocation.
• Cet appareil n’est pas destiné à être
utilisé par des personnes (y compris les
enfants) ayant des capacités physiques,
sensorielles ou mentales réduites, ou un
manque d’expérience et/ou de compré-
hension, à moins qu’il ne soit supervisé
par une personne responsable de leur
sécurité ou dûment instruite par elles sur
la manière d’utiliser l’appareil.
• Les enfants ne doivent pas jouer avec
l’appareil.
• Le nettoyage et l’entretien par l’utilisateur
ne doivent pas être effectués par des
enfants sans surveillance.
• Gardez l’appareil hors de portée des
enfants.

34 35
FRFR DANGER D’ACCIDENTS DUS À
UNE ALTÉRATION DE LA
PERCEPTION
Les bruits environnants peuvent
être perçus différemment de l’habituel.
N’utilisez jamais l’appareil lors d’activités
nécessitant une parfaite connaissance de
votre environnement, en particulier lorsque
vous utilisez des machines ou conduisez
des véhicules dans la circulation (y compris
des vélos). Veillez également à respecter
les dispositions légales et réglementaires
du pays dans lequel vous utilisez l’appareil.
ATTENTION : Une perte auditive
permanente peut survenir si les
écouteurs sont utilisés à un
volume élevé pendant de
longues périodes.
RÉDUISEZ LE RISQUE DE DOM-
MAGES AUDITIFS EN SUIVANT CES
CONSIGNES DE SÉCURITÉ:
Avant d’utiliser ce produit, veuillez
suivre les étapes suivantes:
1. Réglez le volume à son niveau le plus
bas avant de mettre les écouteurs.
2. Mettez les écouteurs.
3. Réglez lentement le volume sonore à
un niveau confortable.
Pendant l’utilisation du produit
• Maintenez le volume au niveau le plus
bas possible et évitez d’utiliser l’appareil
dans des environnements bruyants où
vous pourriez être tenté d’augmenter le
volume.
• Si vous avez besoin d’augmenter le vo-
lume, assurez-vous de l’ajuster lentement.
• Des bourdonnements dans vos oreilles
peuvent indiquer que le niveau sonore
est trop élevé.
• Si vous ressentez un inconfort ou des
bourdonnements dans vos oreilles, ces-
sez immédiatement d’utiliser l’appareil et
consultez un médecin.
L’utilisation continue à un volume élevé
peut habituer vos oreilles au niveau sonore,
ce qui peut entraîner des dommages audi-
tifs permanents sans inconfort perceptible.
ATTENTION!
Ce symbole indique des situations
dangereuses qui peuvent entraîner des
blessures légères, des dommages, un
dysfonctionnement et/ou la destruction
de l’appareil.

36 37
FRFRPour éviter de nuire ou d’endommager
les utilisateurs ou d’autres personnes,
assurez-vous de vous conformer aux
exigences ci-dessous.
DANGER!
Risque de mort par électrocution
Avant toute utilisation, vériez que
l’appareil ne présente pas de dommages
externes visibles. N’utilisez pas l’appareil s’il
a été endommagé ou s’il est tombé.
Assurez-vous que l’appareil, son câble d’ali-
mentation ou son adaptateur secteur (le
cas échéant) ne soient JAMAIS immergés
dans l’eau ou d’autres liquides.
ATTENTION:
Risque de dommages matériels
Protégez l’appareil de la saleté,
de l’humidité et de la surchauffe,
et utilisez-le uniquement dans un
environnement sec.
Si l’appareil est endommagé, cessez de
l’utiliser.
Instructions
CONTENU DE L’EMBALLAGE
• 1 x Écouteurs Symph
• 1 x Boîtier de chargement
• 1 x Câble de chargement USB-C
• 3 x Embouts auriculaires (S, M, L)
• 1 x Manuel d’utilisation
DESCRIPTION DE PRODUIT (VOIR
PAGE 2)
1. Contours d’oreilles
2. Boîtier de chargement
3. Bouton Multifonction (MFB)
4. Bouton Volume Haut (+) et Bas (-)
Allumer les écouteurs
Les écouteurs s’allument automatiquement
une fois retirés du boîtier de charge.
Lorsque les écouteurs sont éteints,
maintenez le bouton multifonction enfoncé
pendant environ 3 secondes, jusqu’à ce
que le voyant lumineux clignote en bleu
pendant 1 seconde et qu’un son de mise
sous tension se fasse entendre.

38 39
FRFR
Ajustement et port
Enfoncez doucement chaque écouteur
dans son conduit auditif respectif et
ajustez le contour d’oreille jusqu’à obtenir
un ajustement confortable. Il peut être
nécessaire de remplacer les embouts par
des embouts de taille différente pour un
confort maximal.
Appairer les écouteurs pour la première
fois
• Appairer les écouteurs entre eux: Une
fois allumés, les écouteurs passent auto-
matiquement en mode d’appairage. En
mode d’appairage, les deux écouteurs
afchent un voyant qui clignote, alternant
rouge et bleu. Une fois qu’ils ont été ap-
pairés avec succès, les voyants des deux
écouteurs clignotent en bleu seulement.
• Appairer les écouteurs avec un télé-
phone mobile ou un autre appareil:
Activez la fonction BT de votre appareil.
Recherchez et sélectionnez 'PROZIS
SYMPH L’ ou 'PROZIS SYMPH R’ dans
la liste des appareils à connecter. Une
fois que l’un des deux écouteurs a été
connecté avec succès, l’autre écouteur
envoie un message d’appairage à
l’appareil an qu’il puisse se connecter à
l’autre écouteur.