PURE StreamR Dimensions

Portal > FAQs > Wireless Speakers > StreamR - All FAQs
StreamR - All FAQs
Pure Support - UK - 2019-06-03 - in Wireless Speakers
Q. How do I learn more about using my StreamR speaker?
A. To get the most out of your StreamR speaker, you can access the Full User
Guide by clicking here.
Q. Is there an app available for the StreamR speaker and what does it
provide?
A. Yes, there is an app available called Pure Home (available on Google Play
Store for Android or the Apple App Store for iOS compatible devices). The Pure
Home app will help guide you in getting the Alexa voice assistant setup, but the
app must also be installed and running on your mobile device to access the
voice related features.
Q. Do I need to re-pair to my StreamR speaker over Bluetooth every
time I want to stream music?
A. The speaker supports auto-connecting, so if you've enabled the Bluetooth
function on your mobile device, it will automatically reconnect to StreamR when
you turn on the speaker.
Q. Can I use StreamR to answer phone calls?
A. Providing StreamR is paired to a mobile device over Bluetooth, you will be

able to the use the speakerphone function on the speaker to answer calls.
Q. Does the StreamR speaker support Wi-Fi?
A. No. StreamR uses Bluetooth as its wireless connection method.
Q. Can I connect to my speaker using NFC?
A. No. NFC is not supported on this device.
Q. Can I connect StreamR to laptop/computer?
Yes. If your laptop/computer has Bluetooth capabilities, then you'll be able to
wirelessly stream audio. Alternatively, you can connect the StreamR's
integrated auxiliary cable directly into a device with a 3.5mm headphone/audio
output for audio playback.
Q. What is the wireless range of the StreamR speaker?
A. The speaker has a wireless range of up to 30 ft (approx. 9-10m). The range is
likely to be affected if there are walls or objects between the controlling device
and StreamR speaker. For best performance, ensure there is open space
between the paired devices.
Q. How long does the battery take to charge?
A. It should take approximately 6 hours to fully charge your StreamR speaker
when connected to a USB power adapter/plug.
Q. How do I check the battery level on my speaker?
A. When your StreamR is turned on, you can check the current battery level by
pressing and holding the - and + buttons at the same time. The current battery
level will then be displayed on the screen.
Alternatively, if your speaker is closed and charging via USB, simply wave your

hand over the top panel surface to reveal the current charge state via the light
ring. You may see a number of these segments illuminated in green to indicate
the current level of charge. If the entire ring is illuminated when in this state,
this means the StreamR is fully charged.
Q. Can I use StreamR as the audio source when I am watching video
content on a mobile or tablet?
A. Yes, you can, however you are likely to experience a slight delay in
synchronisation between the audio and video. This is quite typical of Bluetooth
connectivity when used in this way, so for a better experience, it is
recommended you connect to the speaker using the integrated auxiliary cable.
Q. How do I change the information displayed on the screen?
A. Press and hold to change what you see on the display.
• In FM radio, you can display the station name or frequency, now playing
information, or the clock.
• In digital radio, you can display the station name, now playing information, or
the clock.
• In Bluetooth mode, you can display the current track name and artist, or
display the clock.
Q. When I change the display options, why doesn’t StreamR display
the time?
A. The speaker automatically obtains the time using radio signal. If the time
does not appear, simply tune into a digital radio station for this to update.
Q. My speaker will not connect over Bluetooth. What should I do?
A. If you mobile/controlling device not connecting over Bluetooth, please try the
following:
• On your mobile/controlling device, turn the Bluetooth feature off and back on.
• Make sure you're using a compatible Bluetooth device.

• Remove/forget the speaker from the list of paired devices on your
mobile/controlling device, then go through the setup process again.
• Ensure your mobile/controlling device are within Bluetooth connection range.
• Restart your mobile device.
Q. When listening to radio, StreamR experiences audio drop-outs and
sometimes no audio at all. What should I do?
A. If you are experience radio reception related issues, it might be worth trying
the following:
• Check the radio coverage in your area.
• Fully extend the auxiliary cable.
• Press the Autotune button on the rear of the speaker.
Q. How do I remove stations which are stored as preset corners?
A. You can either overwrite any existing stations with new ones or to remove
these completely, you'll need to restore your StreamR to factory conditions.
This will clear all settings. as well as saved presets.
Note : Your StreamR needs to be running on battery mode to restore it to
factory conditions.
To restore your StreamR to factory conditions:
1. Disconnect the USB charging cable and close the speaker.
2. Press and hold the Autotune button (at the rear).
3. While holding down the Autotune button, press down on the top of the
speaker to switch it on.
Do not switch off your StreamR while the restore is in progress. When the
restore is complete, the language selection is shown on the display.