Q-See QT SERIES User manual

1
REMOTE
MONITORING
SETUP GUIDE
Android
Apple Macintosh
Computer
iOS
Setup Guide for Remote Internet and Smartphone
Monitoring, MyQ-See DDNS, and Email Notification
PC with Windows
Operating System
QT SERIES DVR & NVR MODELS

2
Thank You for Choosing a Q-See Product!
We are proud to back up our products with conditional service warranty covering all hardware
for 24 months from the date of purchase. But, we are also here to help you get the most
out of your system even if there aren’t any issues. Our self-help Knowledge Base, located
at www.Q-See.com/Support has the answers to the most common questions. If you can’t
find the solution to your problem, please feel free to contact our live support during the hours
shown below.
© 2011-2014 Q-See. Reproduction in whole or in part without written permission is
prohibited. All rights reserved. This manual and software and hardware described herein, in
whole or in part, may not be reproduced, translated, or reduced to any machine-readable
form without prior written approval.
Trademarks: All brand names and products are trademarks or registered trademarks of their
respective owners.
Q-See is a registered trademark of DPS, Inc.
Disclaimer: The information in this document is subject to change without notice. The
manufacturer makes no representations or warranties, either express or implied, of any kind
with respect to completeness of its contents.
Manufacturer shall not be liable for any damages whatsoever from misuse of this product.
PRODUCT SUPPORT, DOWNLOADS,
FIRMWARE UPDATES & MANUALS
24/7 Technical Resource Data Base
Live Chat (M-F, 6am - 7pm Sat & Sun 9am - 5pm PST)
www.Q-See.com/Support

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If you were able to connect to your DVR using our new Scan N’ View
service (available on some models), most of the work has been done for
you. You will only need to consult this manual if you wish to set up an
alternative connection method (See “Alternate Connections”, below and
Chapter 1), want to change your email settings (Chapter 3), or for full
instructions on using the QT View mobile app (Chapter 4).
If your system does is not capable of connecting via the Scan N’ View service, please follow
the instructions on the Networking Poster or in the following chapters.
This manual was accurate at the time it was completed. However, because of our ongoing
effort to constantly improve our products, along with smartphone and router manufacturers
adding and changing features on their products, it is possible that some functions may
change from how they are described. We encourage you to visit our website at www.Q-see.
com to check for the latest firmware and sofware updates as well as product announcements.
Throughout the manual we have highlighted warnings and other important information that will
assist you in operating your new system in a safe and trouble-free manner. Please take the
time to read and follow all instructions and pay attention to alerts as shown below:
NOTE! Text in blue boxes with the Information icon offer additional guidance
and explanations about how to make the most out of your system.
IMPORTANT! Red boxes with this icon indicate warnings. To prevent
possible injury or damage to the product, read all warnings before use.
ABOUT THIS MANUAL
Rev. 3.4 12/30/2013
ALTERNATE CONNECTIONS
In addition to using Scan N’ View, users can also choose to use one the traditional
connection methods found in Chapter 1 as well. These methods will be needed to log onto
their DVR remotely by using the Web Client (Chapter 2) . Additionally, if you plan on using
the included CMS software to monitor and control multiple QT-series devices, you will need an
Internet IP address for each machine.

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ABOUT THIS MANUAL 3
1. REMOTE ACCESS 6
1.1 Connecting your DVR to a Network 6
Before you get started 6
Obtaining an IP Address 7
1.2 Opening Ports 8
Option 1: UPnP 8
Option 2: Opening Ports Using DMZ 9
Confirming That Ports are Opened 10
1.3 Static Internal IP (Network) Address 11
1.4 PPPOE 12
1.5 Domain Name System (DNS) 13
1.6 Dynamic Domain Name Service (DDNS) 14
1.7 Resolving Connection Issues 15
Determine the Number of Routers on the Network 15
Setting Up DMZ in Router 2 17
2. REMOTE MONITORING 18
2.1 Accessing the DVR From A PC 18
User Account Control for Windows Vista and Windows 7 19
2.2 Accessing the DVR From A Macintosh 24
Installing the PlugIn 24
2.3 Using the Remote Access Software 27
Live View 27
2.4 Remote Playback and Backup 31
Remote Playback 31
2.5 Remote System Configuration 37
3. E-MAIL NOTIFICATION SETUP 38
4. MOBILE SURVEILLANCE 39
4.1 QT View for Apple iPad and iPhone 40
4.2 QT View for Android Smartphones 54
4.3 QT View for Android Tablets 61
4.4 Windows Mobile Pro 68
4.5 Windows Phone 7 & 8 70
4.6 BlackBerry 73
TABLE OF CONTENTS

5

6
NOTE! The minimum speed on the internet connection is 1Mbps download
and 1Mbps upload for 4 and 8 channels, and 2Mbps download and upload
for 16 channels. You can check the speed of your connection at both ends by
going www.SpeedTest.net from both a computer attached to the same router as the DVR
as well as the remote computer which you will be using.
REMOTE ACCESS
In order to access your DVR remotely, you must connect it to a router or a modem. Using
a router allows you to connect to your DVR from other computers on your LAN (Local Area
Network) in addition to over the Web. Directly connecting to a modem makes your DVR
available for connection through the Internet only.
If you are using a router and wish to access your DVR from outside your LAN either over the
Internet, or from your mobile device, then that router must be connected to the Internet. The
instructions below will guide you through the process of configuring your DVR for remote
access. Once completed, you will be able to access and control your system using one of
two addresses. You will have a local IP address usable by computers connected to the same
router as your DVR. This address can also be used by wireless devices as long as they are
able to also connect to your router’s WiFi signal. Once you leave the area covered by your
local network, you will need to use a second address to access the DVR. This is the address
which will allow you to connect to your system from anywhere in the world with Internet
access. And, by using Q-See’s free DDNS service, MyQ-See.com (more on this later), you’ll be
able to do so using a conventional web address.
If you are using a router, proceed with Section 1.1. If you are connecting directly to the
Internet via a modem then begin with Section 1.4.
CHAPTER 1
1.1 CONNECTING YOUR DVR TO A NETWORK
First and foremost, you will need to physically connect your DVR to a router. This router can
be part of an existing network of computers, or it can be the router/modem supplied by your
Internet Service Provider (ISP) to connect you to the Internet. This connection will be made by
plugging the included Ethernet cable into the port on the back of the DVR marked RJ45. Your
DVR is not designed to be connected wirelessly to a network. It is also recommended that the
router that the DVR is connected to should be connected directly to the Internet rather than
to another router if Internet access is desired as multiple routers can create problems with
connectivity. You will also need to have a computer connected to the same router - at least
temporarily - to make certain settings. If, after following the instructions you are still not able
to access your DVR, please see Section 1.7 Resolving Connection Issues later in this
chapter.
BEFORE YOU GET STARTED
You will need to have:
• Your router’s brand, model number and manual. The manual is also usually available on
your router’s manufacturer’s website.
• The “Manuals and Software” CD that came with your DVR. It contains necessary software
and links to other important programs which are mentioned in this guide.
• Your router’s password (the default password should be in your router’s manual).

7
PICTURE 1-1
PICTURE 1-2
PICTURE 1-3
PICTURE 1-4
OBTAINING AN IP ADDRESS
Each device on a network - both a LAN or the Internet - has a specific IP address. This
address is what allows different devices on the network to communicate with each other. Your
QT-series DVR displays its IP address in the Network Setup window.
Video Loss
STEP 1. Click on the Menu icon in the
tool bar on the DVR’s screen.
STEP 2. Click on the Setup icon in the
Main Menu
STEP 3. Click on the Network icon in
the Setup Menu
STEP 4. Ensure that the box labeled
“Obtain IP Address Automatically” is
checked.
If it is not, please put a checkmark in
the box, click on Apply and then exit
the window. Reopen the window to
see the updated IP address.
STEP 5. Write down the:
1. DVR’s IP Address
2. Subnet Mask, and
3. Gateway (your Router’s address)
STEP 6. Exit Menu
NetworkNetwork SubstreamSubstream Other SettingsOther SettingsEmailEmail
NETWORKNETWORK
DefaultDefault ApplyApply ExitExit
TestTest
HTTP Port
Server Port
Obtain an IP address automatically
IP Address
Subnet Mask
Gateway
Preferred DNS Server
Alternate DNS Server
PPPoE
User Name
Password
HTTP Port
Server Port
Obtain an IP address automatically
IP Address
Subnet Mask
Gateway
Preferred DNS Server
Alternate DNS Server
PPPoE
User Name
Password
80
6036
192 . 168 . 001 . 100
255 . 255 . 255 . 000
192 . 168 . 001 . 001
000 . 000 . 000 . 000
000 . 000 . 000 . 000
80
6036
192 . 168 . 001 . 100
255 . 255 . 255 . 000
192 . 168 . 001 . 001
000 . 000 . 000 . 000
000 . 000 . 000 . 000
1
2
3

8
PICTURE 1-5
1.2 OPENING PORTS
To make your DVR accessible from outside of your local network, you have to “forward” ports
85 and 6036 through your router to your DVR’s IP address. We present two options which
cover the majority of users - UPnP and Port Forwarding. You will only need to use one or the
other. If you are unable to connect your DVR to the Internet using either of these procedures,
the likely cause is the presence of multiple routers on your network. The solution is covered in
Section 1.7 Resolving Connection Issues.
OPTION 1: UPNP
The QT series of DVRs come configured to take advantage of the latest networking
technology, UPnP or Universal Plug ‘n Play right out of the box. If you have an UPnP-enabled
router, you will only need to plug the DVR into your network and you will then be able to
proceed to the end of this section.
Consult your router’s manual to determine
whether it has UPnP or not. Please note that,
as of this writing, 2Wire brand routers do not
have the UPnP feature. If you do not have a
UPnP-enabled Router, you will have to utilize
another method to forward your ports.
If you wish to ensure that UPnP is turned
on in your DVR, go to the Network window
as described above, and click on the Other
Settings tab. The UPnP box should have a
check mark in it. If it does not, click on the
box to add the check, then click on Apply
before hitting Exit. When you reopen the
window, the box should be checked.
NetworkNetwork SubstreamSubstream
NETWORKNETWORK
DefaultDefault ApplyApply ExitExit
TestTest
DDNS
DDNS Server
User Name
Password
Host Domain
DDNS Update [Hours]
UPnP
DDNS
DDNS Server
User Name
Password
Host Domain
DDNS Update [Hours]
UPnP
EmailEmail Other SettingsOther Settings
MyQ-See.com
[email protected]
myqseeaccountpassword
myaccount.myq-see.com
3
MyQ-See.com
[email protected]
myqseeaccountpassword
myaccount.myq-see.com
3
IMPORTANT! If you connect your system to your network using UPnP
you should NOT forward your ports as described in DMZ, as it will create
connectivity problems. You may skip to Confirming that Ports are
Opened.

9
OPTION 2: OPENING PORTS USING DMZ
Accessing your router’s DMZ controls:
The exact location of DMZ within the router’s settings vary by manufacturer so please consult
your router’s manual for the location of this feature. The method for accessing your router’s
settings, however, is pretty standard.
STEP 1. On a computer connected to
the same router as the DVR, open a
web browser and enter the Gateway
(Router’s IP address) into the browser
window’s address bar to access your
router.
STEP 2. Locate the DMZ settings in
your router. Each manufacturer is
different so please consult your
router’s manual for the location of this
setting. Two examples are shown at
right.
STEP 3. Enable DMZ.
STEP 4. Enter the DVR’s IP address.
STEP 5. Click on Apply or Save to
preserve your settings.
PICTURE 1-7
PICTURE 1-8
PICTURE 1-6
Browser - Windows Internet Explorer
Fine100%
Web Client Page Safety Tools
hp://10.6.196.6
Protected Mode: On
LIVE SEARCH BACKUP TOOLS INFOCONFIG
2011-10-06 18:16:49
Status
P.T. Z
Color
Master Stream
Sub-Stream
Local Recording Status
12 3 4 5 6 7 8
9 10 11 12 13 14 15 16
1 2 3 4 5 6 7 8
9 10 11 12 13 14 15 16

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CONFIRMING THAT PORTS ARE OPENED
To confirm that your ports have been forwarded successfully, go to www.canyouseeme.org
using a computer connected to the same router as the DVR.
STEP 1. Enter “85” into the box labeled
“What Port?”
STEP 2. Click on the Check button.
STEP 3. You should see a green
“Success” message. If not, return to
the DVR’s Network window and, in
the Network tab, change port 85 to
81, 83 or 88 and click Apply to save
your changes before checking using
that new number on CanYouSeeMe.
STEP 4. Repeat for port 6036. If there
is a problem with port 6036, then try
6030 or 6100 in the same manner as
above.
Browser - Windows Internet Explorer
Fine100%
Open Port Check Tool
Page Safety Tools
hp://canyouseeme.org/
Protected Mode: On
Your IP: 81.919.622.24
What Port?
CanYouSeeMe.org - Open Port CheckTool
Check
This page will serve as a free utility for remotely verifying a port is open or closed. It will
be useful for users who wish to check to see if a server or ISP is blocking certain ports.
Success: I can see your service on
81.919.622.24 on port (85)
Your ISP is not blocking port 85
This website will also display your Public IP address near the top of the page above the box
where you entered your port number. This is the number which you will use to access the DVR
using a web browser or your mobile device from outside of your local network (away from the
building in which your DVR is located).
PICTURE 1-9
NOTE! If you are successful after changing from port 85, then you will need
to add that to the IP address when accessing the DVR via the Internet. If, for
example, you changed to port 81, the address would now read 64.245.112.90:81

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1.3 STATIC INTERNAL IP (NETWORK) ADDRESS
Most routers assign connected devices a random IP address that is not currently in use by
another device on your internal network. With the exception of 2Wire brand routers, when
a router or networked device reboots due to a power loss or other issue, the addresses
will change and the port forwarding configuration will no longer work. For that reason, we
recommend changing your DVR’s network setting to a fixed, or “static” IP address which will
not change.
STEP 1. Click on the Setup icon in the
Main Menu.
STEP 2. Click on the Network icon in
the Setup Menu.
STEP 3. Uncheck the box labeled
“Obtain IP Address Automatically.”
STEP 4. Click Apply and then Exit.
NetworkNetwork SubstreamSubstream Other SettingsOther SettingsEmailEmail
NETWORKNETWORK
DefaultDefault ApplyApply ExitExit
TestTest
HTTP Port
Server Port
Obtain an IP address automatically
IP Address
Subnet Mask
Gateway
Preferred DNS Server
Alternate DNS Server
PPPoE
User Name
Password
HTTP Port
Server Port
Obtain an IP address automatically
IP Address
Subnet Mask
Gateway
Preferred DNS Server
Alternate DNS Server
PPPoE
User Name
Password
80
6036
192 . 168 . 001 . 100
255 . 255 . 255 . 000
192 . 168 . 001 . 001
000 . 000 . 000 . 000
000 . 000 . 000 . 000
80
6036
192 . 168 . 001 . 100
255 . 255 . 255 . 000
192 . 168 . 001 . 001
000 . 000 . 000 . 000
000 . 000 . 000 . 000
PICTURE 1-10
PICTURE 1-11
PICTURE 1-12

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1.4 PPPOE
If you are going to attach the DVR directly to a DSL or cable modem instead of to a router
then select the PPPOE option in the Network options. Before you proceed, you will need to
contact your ISP to obtain your User Name and Password.
STEP 1. Select the Setup icon in the
Main Menu.
STEP 2. Select the Network icon.
STEP 3. Check the box next to PPPoE.
STEP 4. Enter the User Name and
Password obtained from your ISP in
the fields below PPPoE
STEP 5. Click the Test button to verify
your settings.
STEP 6. After receiving the OK message
in the lower left of your screen, click
on the Apply button to save your
settings before exiting.
PICTURE 1-13
PICTURE 1-14
PICTURE 1-15
NetworkNetwork SubstreamSubstream Other SettingsOther SettingsEmailEmail
NETWORKNETWORK
DefaultDefault ApplyApply ExitExit
TestTest
HTTP Port
Server Port
Obtain an IP address automatically
IP Address
Subnet Mask
Gateway
Preferred DNS Server
Alternate DNS Server
PPPoE
User Name
Password
HTTP Port
Server Port
Obtain an IP address automatically
IP Address
Subnet Mask
Gateway
Preferred DNS Server
Alternate DNS Server
PPPoE
User Name
Password
80
6036
192 . 168 . 001 . 100
255 . 255 . 255 . 000
192 . 168 . 001 . 001
000 . 000 . 000 . 000
000 . 000 . 000 . 000
80
6036
192 . 168 . 001 . 100
255 . 255 . 255 . 000
192 . 168 . 001 . 001
000 . 000 . 000 . 000
000 . 000 . 000 . 000

13
NetworkNetwork SubstreamSubstream Other SettingsOther SettingsEmailEmail
NETWORKNETWORK
DefaultDefault ApplyApply ExitExit
TestTest
HTTP Port
Server Port
Obtain an IP address automatically
IP Address
Subnet Mask
Gateway
Preferred DNS Server
Alternate DNS Server
PPPoE
User Name
Password
HTTP Port
Server Port
Obtain an IP address automatically
IP Address
Subnet Mask
Gateway
Preferred DNS Server
Alternate DNS Server
PPPoE
User Name
Password
80
6036
192 . 168 . 001 . 100
255 . 255 . 255 . 000
192 . 168 . 001 . 001
000 . 000 . 000 . 000
000 . 000 . 000 . 000
80
6036
192 . 168 . 001 . 100
255 . 255 . 255 . 000
192 . 168 . 001 . 001
000 . 000 . 000 . 000
000 . 000 . 000 . 000
1.5 DOMAIN NAME SYSTEM (DNS)
Once you have completed the above sections, you are able to operate your DVR remotely.
The sections below allow you to take advantage of additional features including the ability to
access your DVR using a conventional domain name and having your system send out e-mail
alerts. To access these functions, you will have to access your router to obtain your DNS
(Domain Name System) number.
STEP 1. Open up an Internet Explorer
browser window and enter the
Gateway address (Item #3 which you
wrote down in Section 1.1 Obtain
an IP Address.)
STEP 2. Locate your router’s status
window (may also be named
“Information” or “Info”, it will list the
DNS number – copy this down.
STEP 3. In the Network Settings window,
enter the DNS number in the area
marked Preferred DNS Server. You do
not need to have an alternate server.
STEP 4. Click Apply to save your
settings.
Browser - Windows Internet Explorer
Fine100%
Router
Page Safety Tools
hp://81.919.622.24
Protected Mode: On
SETTINGS
ADVANCED
STATUS
DEVICE INFORMATION
All of your Internet and network connecon details are displayed on this page.
WAN
MAC Address :
IP Address :
Subnet Mask :
Default Gateway :
Primary DNS Server :
Secondary DNS Server :
Advanced DNS :
00:24:01:77:f9:00
81.919.622.249
255.255.255.0
81.919.622.24
10.6.196.6
(null)
Disabled
DEVICE INFO
LOGS
STATISTICS
INTERNET SESSIONS
ROUTING
WIRELESS
PICTURE 1-16
PICTURE 1-17

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1.6 DYNAMIC DOMAIN NAME SERVICE (DDNS)
This is an optional step which allows you to take advantage of Dynamic Domain Name
Service, or DDNS. Not to be confused with DNS above, DDNS allows you to enter a
conventional web address when remotely logging into your DVR from outside of your network.
It also allows you to avoid having to repeat Sections 1.3 and 1.5 when/if your ISP reassigns
IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com and your DVR is
configured accept account information from that site.
STEP 1. Open a browser window and go
to www.MyQ-See.com
STEP 2. Register with the website and
follow the instructions for creating
a domain name. The website will
display your pubic IP address and
your domain name which will look like
this: http://example.myq-See.com
STEP 3. In the Network Settings
window, check the DDNS box and
select MyQ-See.com in the DDNS
server pull-down menu.
STEP 4. Enter your account information
– password and domain name.
STEP 5. Click the Test button.
STEP 6. If successful, you will see a
message confirming your settings at
the bottom of the window. Click on
Apply to save your settings.
NEW USER REGISTRATION
EMAIL ADDRESS
PASSWORD
FIRST NAME
LAST NAME
ANSWER
SECURITY
QUESTION..
CONFRIM
YOU’RE HUMAN
PASSWORD
CONFIRM
Submit
Submit Reset Reset
My first phone number
New Captcha
Enter the text you see above
NetworkNetwork SubstreamSubstream
NETWORKNETWORK
DefaultDefault ApplyApply ExitExit
TestTest
DDNS
DDNS Server
User Name
Password
Host Domain
DDNS Update [Hours]
UPnP
DDNS
DDNS Server
User Name
Password
Host Domain
DDNS Update [Hours]
UPnP
EmailEmail Other SettingsOther Settings
MyQ-See.com
[email protected]
myqseeaccountpassword
myaccount.myq-see.com
3
MyQ-See.com
[email protected]
myqseeaccountpassword
myaccount.myq-see.com
3
PICTURE 1-18
PICTURE 1-19

15
PICTURE 1-20
PICTURE 1-21
1.7 RESOLVING CONNECTION ISSUES
There are several hardware-related situations which can prevent the DVR’s port from being
properly forwarded. The presence of multiple routers or the routers not featuring UPnP or
DMZ are the two most common issues.
DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK
If there is more than one router between the DVR and the Internet it will block communication
to and from your system. To find out the number of routers on your network, you will need to
download a FREE router detection program.
STEP 1. Go to http://www.pcwintech.
com/shanes-toolbox
STEP 2. Click on Detect Multiple
Routers to begin the download.
STEP 3. Unzip the application to install it.
STEP 4. Click on the detect_routers
application to run it.

16
STEP 5. Click on CHECK NOW to
detect how many Routers are in the
network.
PICTURE 1-22
PICTURE 1-23
STEP 6. If there is only one router detected, and you are using UPnP, then you will need
to turn off that setting and attempt to connect using DMZ as described in Section
1.2 Opening Ports.
If you are using DMZ, check to make sure that the UPnP option is turned off.
If Multiple Routers are Detected
If there are multiple routers, you will see a
display similar to Picture 1-23.
If so, it may be preferable to connect your
DVR and computer to the router that
connects directly to the Internet. However,
this is not always possible depending upon
your particular situation.
In this case, you will need to proceed with the next section and set up DMZ in the second
router to allow communications to pass through it from the first. If only one router is detected
you will need to consult your router’s manual.

17
SETTING UP DMZ IN ROUTER 2
STEP 1. Login into Router 1 by putting
the IP of Router 1 into the Internet
Explorer browser, as in the example
shown in Picture 1-22 where the IP
address of Router 1 is 192.168.0.1
STEP 2. Find the status page on the
router settings that shows the WAN/
Internet IP address and write it down
this WAN IP address.
STEP 3. Log into the Router 2 by putting
the IP of Router 2 into the Internet
Explorer browser, as in example
shown in Picture 1-24 where the IP
address of Router 2 is 192.168.1.1
STEP 4. Find the DMZ page in the
router settings.
STEP 5. Enter the WAN IP for Router 1
into the DMZ page and enable DMZ.
NOTE! If you do not have a DMZ setting in the router, check to see if there
is a Bridge setting. If so, then use the Bridge setting instead of DMZ.
PICTURE 1-24
STEP 6. Save your changes.
You have forwarded the ports on the router to which the DVR is connected, to the IP address
of the DVR, and set the primary router to pass the connection to this router.

18
2.1 ACCESSING THE DVR FROM A PC
Once you have configured the network settings on the DVR to match those on your router and
forwarded the ports needed by the DVR to enable remote access over the Internet, you will be
ready to remotely view your cameras and control your system through a web browser.
This is done by entering the DVR’s address into the address area in a Microsoft Internet
Explorer, Mozilla Firefox or Google Chrome web browser window, just as if you were
typing the address for a website. If you’re on the same network as the DVR, you’ll enter the
local IP address. You’ll enter a web address or Internet IP address if you’re connecting from a
different network.
Your local IP address is shown in the Network Information window.
Your public (Internet) address is either the string of digits obtained by testing your ports on
CanYouSeeMe.org (page 8) or the DDNS name you created on MyQ-See.com (page 12).
Even if you plan on using one of the other browsers, you will need to first access your DVR
using Microsoft’s Internet Explorer browser because you will download a plugin “WebClient.
exe” from your DVR. This occurs the first time you access your DVR from that particular
computer. It is strongly recommended that you use Explorer 8 or 9.
PICTURE 2-1
REMOTE MONITORING
Browser - WindowsInternet Explorer
Fine100%
Web Client Page Safety Tools
hp://10.6.196.6
Protected Mode: On
This website wants to install the following add-on:“WebClient.exe”from Q-See International Ltd.” If you trust the websiteand the add-on and want to install it, click here...
Do you want to install this soware?
Name:
Publisher:
More opons
While files from the Internet can be useful, this file type can potenally harm
your computer. Only install soware from publishers you trust. What’s the risk?
WebClient.exe
Q-SEE Internaon Ltd.
Don’t Install
Don’t Install
Install
Install
Internet Explorer - Security Warning
When the web page loads, you may receive
a warning message along the top of the
page indicating that an ActiveX control
was blocked. You will need to click on the
warning message bar to unblock it.
You will be asked to install the file
“WebClient.exe”. Click Allow to begin the
download.
Depending upon your security settings,
your computer may ask you multiple times
to confirm the installation and running of
this application. This Explorer plug-in is
being downloaded from your DVR itself and
should list Q-See International, Ltd. as the
publisher. Confirm the download and launch
of the software as needed. This authorization
process should only occur during the first
time you access the DVR from that particular
computer.
When the Web Client plug-in is fully
downloaded, it will launch in the web page
and present you with a login screen. Enter
the same user name and password that you
use when accessing the DVR. You may also
choose your preferred language.
Browser - WindowsInternet Explorer
Fine100%
Web Client Page Safety Tools
hp://10.6.196.6
Protected Mode: On
LOGIN
LOGIN
User Name
Password
Language
admin
English
If you are having issues with the software not loading or operating properly, please see the
next section, otherwise proceed to Section 2.3 for instructions on operating your DVR
remotely.
PICTURE 2-2

19
Windows Vista
1. Open the Control Panel (accessible by
clicking on the Windows icon in the
lower left of your screen.
2. Select User Accounts and Family
Safety.
3. Select “Add or Remove User
Account.”
4. Select the desired user account.
PICTURE 2-3
PICTURE 2-4
PICTURE 2-6
PICTURE 2-5
USER ACCOUNT CONTROL FOR WINDOWS VISTA AND WINDOWS 7
Some users of computers using Windows Vista or Windows 7 operating systems may receive
an error message informing of a codec that is missing or not installed. This conflict can be
resolved by turning off User Account Control (UAC). If your are not having problems, please
proceed to Section 2.3 for instructions on operating your DVR remotely.

20
5. Select Turn User Account Control
on or off
6. Uncheck the box next to “Use User
Account Control (UAC) to help protect
your computer.”
7. You will then be asked to restart your
computer for the change to take
effect.
Microso Office Outlook 2007
Scky Notes
All Programs
Devices and Printers
Default Programs
Help and Support
Shut down
iTunes
Adobe Acrobat
uac
PICTURE 2-9
PICTURE 2-10
PICTURE 2-7
PICTURE 2-8
Windows 7
1. Open up the Start Menu (accessible
by clicking on the Windows icon in
the lower left of your screen.
2. Type “uac” into the search bar and hit
ENTER. The User Account Control
will open or you will be offered a link
to click to open it.
3. Move slider to lowest setting and
press OK.