QNAP QG-103N User manual

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QNAP QGenie
QG-103N User Manual
© 2014. QNAP Systems, Inc. All Rights Reserved.

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Table of Contents
How to use .......................................................................................................................................... 7
Read this first .............................................................................................................................. 7
Regarding copyrights........................................................................................................... 7
Battery remaining charge related precautions ................................................................... 7
Disclaimer of guarantee of recorded content..................................................................... 7
Regarding backup of memory device (SD card, USB flash drive, etc) ................................. 7
Product overview ........................................................................................................................ 7
What you can do with this unit ........................................................................................... 7
Supported devices............................................................................................................. 10
Appearance ....................................................................................................................... 11
Getting started .......................................................................................................................... 16
Bundled items ................................................................................................................... 16
Charging this unit .............................................................................................................. 16
Turning the power on/off.................................................................................................. 19
Setting up an Android device ............................................................................................ 20
Setting up an iOS device.................................................................................................... 22
Connecting a device via wireless LAN ............................................................................... 23
Getting started by PC ................................................................................................................ 25
Charging QGenie ............................................................................................................... 25
Install Qfinder Utility ......................................................................................................... 27
Turning the power on/off.................................................................................................. 30
Connecting PCs to QGenie ................................................................................................ 30
Setup/use QGenie with Qfile .................................................................................................... 33
Login from Qfile................................................................................................................. 33
Home Screen ..................................................................................................................... 35

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Setup QGeine .................................................................................................................... 36
Access and manage files (Basic) ........................................................................................ 47
Access and manage files (Advance) .................................................................................. 52
Backup & restore phonebooks to/from QGenie ............................................................... 60
Setup Qfile......................................................................................................................... 62
Setup/use QGenie with Qfinder................................................................................................ 69
Login from Web Interface ................................................................................................. 69
Access QGeine’s contents ................................................................................................. 71
Checking the QGenie’s detail ............................................................................................ 74
Setup/use QGenie with Web Browser ...................................................................................... 75
Login from Web Interface ................................................................................................. 75
Setting Page....................................................................................................................... 77
Setup QGenie’s Internet connection................................................................................. 83
Access QGeine’s contents ................................................................................................. 86
myQNAPcloud Service............................................................................................................... 88
Create myQNAPcloud ID ................................................................................................... 88
Register QGenie to myQNAPcloud.................................................................................... 89
Unregister QGenie from myQNAPcloud ........................................................................... 90
Precautions................................................................................................................................ 90
General use ....................................................................................................................... 90
Maintenance ..................................................................................................................... 91
Notes on external storage................................................................................................. 91
Specifications ............................................................................................................................ 92
Troubleshooting ................................................................................................................................ 95
Main unit ................................................................................................................................... 95
QGenie does not turn on................................................................................................... 95

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The battery life is shorter than expected.......................................................................... 95
The battery discharges very quickly, even when QGenie is off. ....................................... 95
The battery does not charge from a computer................................................................. 95
The battery indicator icon does not appear as charging. ................................................. 95
It takes a long time to charge the battery......................................................................... 95
QGenie does not supply power to other devices.............................................................. 96
Heat ................................................................................................................................... 96
Charging .................................................................................................................................... 96
The battery does not charge from a computer................................................................. 96
The battery indicator lamp does not light while charging. ............................................... 96
The battery indicator lamp blinks while charging. ............................................................ 97
It takes a long time to charge the battery......................................................................... 97
The wireless LAN function cannot be used while charging............................................... 97
Power bank................................................................................................................................ 97
This unit does not supply power to other devices. ........................................................... 97
Wireless LAN connection .......................................................................................................... 98
Wireless LAN connection to a smartphone, tablet or computer cannot be established.. 98
I found two wireless names (SSIDs), both of which start with "QG" and I cannot
determine which one should be used............................................................................... 98
The wireless LAN connection has stopped........................................................................ 99
The wireless LAN connection between this unit and a smartphone, tablet or computer is
unstable............................................................................................................................. 99
It takes a long time to establish a wireless LAN connection between this unit and a
smartphone, tablet or computer. ..................................................................................... 99
Internet connection................................................................................................................. 100
Internet connection cannot be established. ................................................................... 100
Other ....................................................................................................................................... 100

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How many wireless networks (SSIDs) can be registered as the external access points for
the Internet connection? ................................................................................................ 100
How many users can connect to this unit at the same time?......................................... 101
File operation .......................................................................................................................... 101
Data playback/display ..................................................................................................... 101
Data copy......................................................................................................................... 102
Data delete ...................................................................................................................... 103
Supported SD cards and devices ............................................................................................. 104
Which SD cards are supported? ...................................................................................... 104
Which USB devices (USB flash drive, etc.) are supported? ............................................. 104
Which Android devices are supported? .......................................................................... 104
Which iOS devices are supported?.................................................................................. 104
USB connection to a computer ............................................................................................... 104
This unit is connected to a computer with the USB cable but is not recognized. .......... 104
The battery indicator lamp lights orange........................................................................ 104
The wireless LAN connection has stopped after connect to PC...................................... 105
myQNAPcloud ......................................................................................................................... 105
I can't register my QGenie to myQNAPcloud .................................................................. 105
"Qfile"...................................................................................................................................... 105
"Qfile" cannot be installed. ............................................................................................. 105
What file formats are supported by "Qfile"? .................................................................. 105
Files cannot be edited by "Qfile.".................................................................................... 105
How can I check the version of "Qfile"?.......................................................................... 105
I can not login QGenie by Qfile ....................................................................................... 105
Additional Information............................................................................................................ 106
Resetting.......................................................................................................................... 106
Security setting for wireless LAN of this unit .................................................................. 106

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System software update ......................................................................................................... 106
About update of the system software of this unit .......................................................... 106
Update of the system software of this unit fails. ............................................................ 107
USB cable................................................................................................................................. 107
The USB cable cannot be connected to this unit. ........................................................... 107
Customer Support ........................................................................................................................... 108
GNU GENERAL PUBLIC LICENSE....................................................................................................... 110

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How to use
Read this first
Regarding copyrights
The items you copied can be enjoyed as an individual; and under the Copyright Act, they cannot be
used otherwise without consent from the rights holders.
Battery remaining charge related precautions
This device contains a rechargeable battery. If you copy to a memory device while the battery has
a low remaining charge, the battery charge can run out during the copying process, so the copying
can fail.
Disclaimer of guarantee of recorded content
Even in any situation, such as if you cannot copy to external media etc due to some cause such as
this device’s defects, or if some defect or repair etc causes damage or destruction of copied
content in external media, QNAP bears absolutely no responsibility of compensating for copied
content nor responsibility for any related damages. Also, QNAP does not do recovery, restoration,
duplication, etc of copied content, in any situation.
Regarding backup of memory device (SD card, USB flash drive,
etc)
If the power is cut or the memory device is removed while the memory device is being accessed,
then data in the memory device …etc., can be damaged. To protect data, be sure to make backups.
Product overview
What you can do with this unit
QGenis is an innovative mobile NAS, design for file storage, backup and sharing on the go. QGenie
can also act as a wireless sharing router for internet access and as a power bank for charging
phone/tablet. QGenie provides a hassle-free solution to backup/restore phonebook from Android
and iPhone/iPad at any time. With a USB 3.0 port which provides extremely fast file transfer speeds
as a portable SSD.

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Mobile NAS
- Innovative mobile data center. Users can enjoy the benefit by NAS without complicated settings.
Rapid easy to install “Qfile.”Begin to access QGenie in 2 steps.
Connect wireless network on phone / tablet to QGenie.
Open Qfile and ready to go.
- Clear tree-based file management.
- Auto upload photos and videos taken by phone / tablet to QGenie.
- Supports multimedia player (OPlayer, MX Player..., etc.) to access contents on QGenie.
- Only 112g which is no hassle to carry with.
- Transfer files back to QNAP NAS with Qsync on PC.
Wireless Access Point
- Supports 20 devices connection.
- Maximum in-sight wireless range up to 50m.
- Share network during travel and in office.
- Transfer wired Internet to wireless.
- Plug with 3G/4G USB modem as hotspot
- Connect Android or iOS for tethering.

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Power bank
- Supports 7 protections as power bank. Protect your phone / tablet from damaging during
charging.
Overcharge protection
Over-discharge protection
Over Temperature protection
Short Circuit protection
Over-Voltage protection
Over-Current protection
Advanced SDP/DCP support
- Supports serial charging. Charge your devices even when QGenie is being charged.
- Supports 1.5A/5V output. Able to charge iPad devices.
- 90% power conversion rate, powers are used efficiently.
Personal cloud
- When QGenie is nearby
Phone, tablet, and PC could access contents on QGenie at same time, even share files
between each other.
- When QGenie is far away / on Internet
Contents within QGenie could be accessed with myQNAPcloud services from Internet.
Phonebook backup and recovery
- 4 simple steps to backup and recovery phonebooks in phone / tablet.
- Able to recover phonebooks from/to different platforms such as iOS or Android.
- Provides scheduled backup mechanism. Saves time to perform actions repeatedly.
Portable multimedia server
- Playback music stored on QGenie.
- Qfile can playback variant formats of video files. (mp4, mkv, rmvb...etc)
- Multiple devices could access different contents at same time without influencing each other.
USB SSD super speed storage devices
- Connect to PC and QGenie will become super speed storage.
- Read 120MB/s, write for 40MB/s
- Connect QGenie to smart TV and browse photo and video directly.
High expandability
- Supports SDXC SD card up to 2TB.
- Supports USB Flash drive and USB hard drive up to 2TB.
OLED screen
- Provides clear view of current system status.

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Supported devices
Android device
Android 2.3
Android 4.0 or later
Computer (Windows)
Windows XP SP3 or later
Windows Vista SP2 or later
Windows 7 SP1 or later
Windows 8
iOS device
iOS 5.0 or later
Computer (Mac)
Mac OS X Ver. 10.6 or later
Compatible SD memory card
SD memory card
SDHC memory card
SDXC memory card
microSD memory card (needs converter)
microSDHC memory card (needs converter)
microSDXC memory card (needs converter)
Compatible lists
Compatible USB devices
USB flash drive
USB hard drive
Smartphone (for charge and tethering)
Compatible lists

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Appearance
Product Picture
OLED
Power LED
Color
Status
Description
Blue
Blinking
System starting
Blue
on
WiFi sharing ready
Battery LED
Color
Status
Description
Green
On
Battery is full
Red
Blinking
Low battery

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Orange
On
Charging battery
Side view
Ports/Switch
icon
Description
A
USB to PC/Charge
B
SD Card Slot
C
Info Button
D
X
Reset Button
E
Off Mode
F
Power Bank Mode
G
WiFi Sharing Mode
Bottom view
Ports
Description
A
Wired Internet
B
USB 3.0 Port

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Hardware installation
NOTE
Please make sure that insert the SD card/USB storage correctly, as pushing it forcibly into the slot/USB port
may damage the device.
Insert SD card
Insert the SD card with its front side facing up.
If an SD card is correctly inserted, the QGenie OLED screen will show an SD icon on the storage
indicator. Users can access the data on the SD card after SD icon appears.

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Insert USB storage
Insert USB storage to the bottom USB port.
If the USB storage is correctly inserted, the QGenie OLED screen will show the USB icon on the
storage indicator. Users can access the data on the USB storage after USB icon appears.

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Getting started
Bundled items
Make sure that you have following bundled items. If any items are missing, contact
your dealer.
1. QGenie (QG-103N)
2. USB 3.0 cable
3. Quick installation guide
Charging this unit
Charging with a USB AC adaptor
1. Connect the USB AC adaptor to the USB to PC/Charger port.
Connect AC adaptor to a power outlet.
2. Battery LED indicator will display the orange on.
3. The OLED battery indicator will show 100% when QGenie is fully charged.
4. When charging is complete, disconnect the USB AC adaptor from QGenie.
5. The approximate charging time is 3 hours.

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NOTE
Be sure to insert the cable correctly. Pushing the cable forcibly into the port may damage the port.
For optimum performance of the rechargeable lithium-ion battery, it is recommended to charge in an
ambient temperature between 10 °C –35 °C (50 °F - 95 °F).
If an abnormality (increased temperature, insufficient power supply, etc) occurs while charging, the
OLED screen may show an error, the battery LED will blink orange, and charging may stop. If this occurs
when QGenie is on, please turn it off or try with a different USB adaptor.

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Charging with a PC
1. Connect QGenie to a computer using a USB cable.
2. Battery LED indicator will display the orange on.
3. The OLED battery indicator will show 100% when QGenie is fully charged.
4. When charging is complete, disconnect the USB cable from QGenie and the computer.
NOTE
QGenie cannot be charged when the PC is turned off or in sleep mode.
QGenie will be recognized as USB storage when connected to a PC.
Be sure to insert the cable correctly. Pushing the cable forcibly into the port may damage the port and
result in malfunction.
For optimum performance of the rechargeable lithium-ion battery, it is recommended to charge in an
ambient temperature between 10 °C –35 °C (50 °F - 95 °F).
If an abnormality (increased temperature, insufficient power supply, etc) occurs while charging, the
OLED screen may show an error, the battery LED will blink orange, and charging may stop. Please try
other ports of PC to continue charging.

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Turning the power on/off
Turning the power on
1. Turn on QGenie into Wi-Fi sharing mode
Slide the power switch to the top, and the OLED screen will display “QG-XXXXXX” and startup.
2. Turn on QGenie into Power bank mode
Slide the power switch to the middle, and the OLED screen will show “Power Bank.”
Turning the power off
Slide the power switch to the bottom, the OLED screen will switch off.

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Setting up an Android device
Installing "Qfile" to an Android device
1. Open the Google play from Android phone/tablet and search for “Qfile” or scan QR code as
blow.
2. Locate and select the Qfile App and tap the [INSTALL] button.
3. After selecting [INSTALL], user will need to accept the App permission to installation “Qfile”
App.