QNAP VIOSTOR User manual

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VIOSTOR NVR
NETWORK VIDEO RECORDER
QVR
QNAP VIOSTOR RECORDING SYSTEM
User Manual (Version: 5.1.0)
© 2015. QNAP Systems, Inc. All Rights Reserved.

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Thank you for choosing QNAP products! This user manual provides detailed
instructions of using the product. Please read carefully and start to enjoy the
powerful functions of the product!
The VioStor NVR is hereafter referred to as the VioStor or the NVR.
This user manual provides the description of all the functions of the VioStor
NVR. The product you purchased may not support certain functions dedicated
to specific models.
This user manual (version 5.1.0) is applicable for the QVR version 5.1.0 only. If
the VioStor NVR is running an older firmware version, please refer to the
previous versions of the user manuals.
Legal Notices
All the features, functionality, and other product specifications are subject to change
without prior notice or obligation. Information contained herein is subject to
change without notice.
QNAP and the QNAP logo are trademarks of QNAP Systems, Inc. All other brands
and product names referred to are trademarks of their respective holders.
Further, the ® or ™ symbols are not used in the text.
LIMITED WARRANTY
In no event shall the liability of QNAP Systems, Inc. (QNAP) exceed the price paid
for the product from direct, indirect, special, incidental, or consequential software,
or its documentation. QNAP makes no warranty or representation, expressed,
implied, or statutory, with respect to its products or the contents or use of this
documentation and all accompanying software, and specifically disclaims its quality,
performance, merchantability, or fitness for any particular purpose. QNAP reserves
the right to revise or update its products, software, or documentation without
obligation to notify any individual or entity.
CAUTION
1. Back up the system periodically to avoid any potential data loss. QNAP
disclaims any responsibility of all sorts of data loss or recovery.
2. Should you return any components of the product package for refund or
maintenance, make sure they are carefully packed for shipping. Any form of
damages due to improper packaging will not be compensated.

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Important Notice
Reading instructions
Read the safety warnings and user manual carefully before using this product.
Power supply
This product can only be used with the power supply provided by the
manufacturer.
Service
Please contact qualified technicians for any technical enquires. Do not repair
this product by yourself to avoid any voltage danger and other risks caused by
opening this product cover.
Warning
To avoid fire or electric shock, do not use this product in rain or humid
environments. Do not place any objects on this product.

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Regulatory Notice
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
Consult the dealer or an experienced radio/television technician for help.
The changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Shielded interface cables, if any, must be used in order to comply with the emission
limits.
CE NOTICE
Class B only.

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Table of Contents
Table of Contents ...........................................................................................................5
Safety Warning.............................................................................................................11
Chapter 1. Introduction ..........................................................................................12
1.1 Overview ..................................................................................................12
1.2 Hardware Illustration ...............................................................................13
1.2.1 VS –12164 / 12156 / 12148 / 12140U-RP Pro+ ..............................13
1.2.2 VS –12164 / 12156 / 12148 / 12140U-RP Pro ................................14
1.2.3 VS –8148 / 8140 / 8132 / 8124U-RP Pro+.......................................15
1.2.4 VS –8148 / 8140 / 8132 / 8124U-RP Pro.........................................16
1.2.5 VS –8148 / 8140 / 8132 / 8124 Pro+...............................................17
1.2.6 VS –6120 / 6116 / 6112 Pro+ ..........................................................18
1.2.7 VS –6020 / 6016 / 6012 Pro ............................................................19
1.2.8 VS –4116 / 4112 / 4108U-RP Pro+..................................................20
1.2.9 VS –4016 / 4012 / 4008U-RP Pro....................................................21
1.2.10 VS –4116 / 4112 / 4108 Pro+ ........................................................22
1.2.11 VS –4016 / 4012 / 4008 Pro ..........................................................23
1.2.12 VS –2212 / 2208 / 2204 Pro+ ........................................................24
1.2.13 VS –2112 / 2108 / 2104 Pro+ ........................................................25
1.2.14 VS –2012 / 2008 / 2004 Pro ..........................................................26
1.2.15 VS –S2212 / S2208 / S2204 Pro +..................................................27
1.2.16 VS –2108 / 2104 L .........................................................................28
Chapter 2. Install the NVR ......................................................................................29
2.1 Personal Computer Requirements...........................................................29
2.2 Browse CD-ROM.......................................................................................32
2.3 Hard Disk Drives Compatibility List ..........................................................33
2.4 IP Cameras Compatibility List...................................................................33
2.5 Check System Status ................................................................................34
2.6 System Configuration...............................................................................37
Chapter 3. Use the NVR by Local Display ...............................................................40
3.1 Quick Configuration (Manual Setup or Quick Setup)...............................43
3.1.1 Quick Setup......................................................................................43
3.1.2 Manual Setup...................................................................................45
3.2 Surveillance Settings ................................................................................48
3.3 Monitoring ...............................................................................................51
3.4 Video Playback.........................................................................................63

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3.5 Video Conversion & Export......................................................................66
Chapter 4. QVR Basics and Desktop .......................................................................68
4.1 Introducing QVR.......................................................................................68
4.2 Connect to the NVR .................................................................................69
4.3 Using the QVR Desktop ............................................................................70
Chapter 5. Remote Monitoring ..............................................................................82
5.1 Monitoring Page.......................................................................................83
5.1.1 Live Video Window..........................................................................91
5.1.2 Display Mode ...................................................................................93
5.1.3 PTZ Camera Control Panel ...............................................................93
5.1.4 Multi-server Monitoring ..................................................................95
5.1.5 Monitor Settings ..............................................................................96
5.1.6 Instant Playback ...............................................................................99
5.1.7 Same-screen IP Camera Configurations.........................................100
5.1.8 Auto Cruising..................................................................................101
5.1.9 Qdewarp ........................................................................................104
5.1.10 ROI (Region of Interest)................................................................106
5.2 E-map .....................................................................................................107
5.2.1 Icons and Description.....................................................................108
5.2.2 Add a Map Set or an E-map ...........................................................109
5.2.3 Edit a Map Name ...........................................................................111
5.2.4 Delete a Map Set or an E-map .......................................................111
5.2.5 Indicate IP Cameras on an E-map ..................................................112
5.2.6 Enable/Disable Event Alert ............................................................115
5.3 Remote Monitoring from the QNAP QVR Client for Windows..............118
Chapter 6. Play Video Files...................................................................................119
6.1 Playback Page.........................................................................................120
6.1.1 Play Video Files from NVR .............................................................124
6.1.2 Intelligent Video Analytics (IVA) ....................................................126
6.1.3 Export NVR Videos.........................................................................131
6.1.4 Export Video Files with Digital Watermark ...................................133
6.1.5 Enable Recording Video Files............................................................134
6.1.6 Average Time-Divided Playback........................................................135
6.2 Play Video Files in the QNAP QVR Client for Windows .........................136
6.3 Watermark Proof....................................................................................137
6.4 Access the Recording Data.....................................................................139
6.4.1 Microsoft Networking (SMB/CIFS).................................................139
6.4.2 FTP Server (FTP) .............................................................................139

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Chapter 7. Surveillance Settings...........................................................................141
7.1 Camera Settings .....................................................................................141
7.1.1 Camera Overview...........................................................................141
7.1.2 Camera Configuration ....................................................................141
User Defined Multi-stream...............................................................................................................151
Smart Recording...............................................................................................................................154
Edge Recording ................................................................................................................................158
7.1.3 Flexible Channel Mode ..................................................................162
7.1.4 Event Management........................................................................164
Traditional Mode ..............................................................................................................................164
Advanced Mode................................................................................................................................168
7.2 System Settings ......................................................................................186
7.2.1 Advanced Setting ...........................................................................186
7.2.2 Flexible Channel Mode Setting ......................................................187
7.1.3 Privilege Settings............................................................................189
7.1.4 Protocol Management ...................................................................190
7.3 Surveillance Logs....................................................................................191
7.3.1 Surveillance Logs............................................................................191
7.4 Push Service ...........................................................................................192
7.5 Recovery Management ..........................................................................192
7.6 License Management.............................................................................195
7.6.1 License Activation ..........................................................................195
Online Activation..............................................................................................................................195
Offline Activation.............................................................................................................................198
7.6.2 License Deactivation ......................................................................202
Online Deactivation..........................................................................................................................202
Offline Deactivation .........................................................................................................................205
7.7 On-line Users List (Only for Upgrade from Previous Version) ................209
8. Backup & Expansion...........................................................................................210
8.1 External Backup......................................................................................210
8.2 One Touch Video Backup .......................................................................218
8.3 Remote Replication................................................................................221
8.4 Storage Expansion..................................................................................225
9. Control Panel......................................................................................................231
9.1 System Settings ......................................................................................231
9.1.1 General Settings.............................................................................231
System Administration .....................................................................................................................231
Time..................................................................................................................................................231

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9.1.2 Storage Manager............................................................................233
Volume Management........................................................................................................................233
RAID 0 .............................................................................................................................................234
2-drive models or above....................................................................................................................234
RAID Management...........................................................................................................................237
Hard Disk S.M.A.R.T.......................................................................................................................253
9.1.3 Network .........................................................................................254
TCP/IP..............................................................................................................................................254
DDNS Service ..................................................................................................................................262
9.1.4 Security ..........................................................................................263
Security Level...................................................................................................................................263
Certificate & Private Key..................................................................................................................263
9.1.5 Hardware .......................................................................................265
General..............................................................................................................................................265
Buzzer...............................................................................................................................................267
Smart Fan..........................................................................................................................................268
9.1.6 Power .............................................................................................269
Power Recovery................................................................................................................................269
9.1.7 Notification ....................................................................................270
E-mail ...............................................................................................................................................270
SMS SMSC Settings.........................................................................................................................271
9.1.8 Firmware Update ...........................................................................272
Live Update ......................................................................................................................................272
Firmware Update ..............................................................................................................................273
9.1.9 Backup/Restore..............................................................................275
Backup/Restore Settings...................................................................................................................275
Restore to Factory Default................................................................................................................276
9.1.10 External Device ............................................................................277
External Storage................................................................................................................................277
UPS...................................................................................................................................................284
9.1.11 System Status...............................................................................289
System Information...........................................................................................................................289
Network Status..................................................................................................................................289
Hardware Information.......................................................................................................................289
Resource Monitor .............................................................................................................................290
9.1.12 System Logs..................................................................................293
Recording Statistics ..........................................................................................................................293
System Connection Logs ..................................................................................................................293

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Online Users .....................................................................................................................................294
9.2 Privilege Settings....................................................................................296
9.3 Network Services ...................................................................................298
9.3.1 Win.................................................................................................298
9.3.2 FTP..................................................................................................300
FTP Service ......................................................................................................................................300
Advanced..........................................................................................................................................302
10. QNAP Applications .....................................................................................303
10.1 myQNAPcloud Service............................................................................303
10.1.1 Remote Access Services ...............................................................303
myQNAPcloud wizard......................................................................................................................303
Manage and configure your myQNAPcloud account .......................................................................308
Access NVR services via the myQNAPcloud website......................................................................312
Auto Router Configuration ...............................................................................................................313
My DDNS.........................................................................................................................................315
Cloud Portal......................................................................................................................................316
10.1.2 Cloud Services..............................................................................320
Create your own Amazon S3 account...............................................................................................320
Create Remote Replication Job on Amazon S3 ................................................................................321
10.2 File Station .............................................................................................327
10.3 App Center .............................................................................................332
11. QNAP Surveillance Central Management (QSCM Lite)..............................335
11.1 Introduction ...........................................................................................335
11.2 Install QSCM Lite to NVR Server.............................................................335
11.2.1 App Center ...................................................................................335
11.2.2 How to Install QSCM Lite to NVR Server......................................335
Online installation.............................................................................................................................335
Offline installation............................................................................................................................339
11.2.3 Installation Reminders and Suggestions ......................................343
11.3 Use QSCM Lite on NVR Client PC ...........................................................343
11.3.1 How to use QSCM Lite on NVR client PC .....................................343
11.3.2 Usability Reminder and Suggestions............................................347
11.3.3 QSCM Lite Client Specification.....................................................347
11.4 Comparison between VioStor CMS & QSCM Lite ..................................347
12. Qstart .........................................................................................................349
12.1 Introduction ...........................................................................................349
12.2 Before Using Qstart ................................................................................349
12.3 System Initialization .............................................................................349

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12.4 Qstart Mode...........................................................................................352
12.5 Network Switch Control (Embedded) ....................................................355
12.5.1 Topology:......................................................................................355
12.5.2 Switch Control Chart: ...................................................................356
12.5.3 Event Notifications:......................................................................357
12.5.4 Compatibility List: ........................................................................358
13. LCD Panel ...................................................................................................359
14. Troubleshooting .........................................................................................365
Appendix A Configuration Examples......................................................................368
Technical Support.......................................................................................................373
GNU GENERAL PUBLIC LICENSE .................................................................................374

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Safety Warning
1. This product can operate normally in the temperature of 0ºC–40ºC and relative
humidity of 0%–90%. Please make sure the environment is well-ventilated.
2. The power cord and devices connected to this product must provide correct
supply voltage.
3. Do not place this product in direct sunlight or near chemicals. Make sure the
temperature and humidity of the environment are in optimized level.
4. Unplug the power cord and all connected cables before cleaning. Wipe this
product with a wet towel. Do not use chemical or aerosol to clean this
product.
5. Do not place any objects on this product for the server's normal operation and
to avoid overheat.
6. Use the flat head screws in the product package to lock the hard disks in this
product when installing hard disks for proper operation.
7. Do not place this product near any liquid.
8. Do not place this product on any uneven surface to avoid falling off and damage.
9. Make sure the voltage is correct in your location when using this product. If
you are not sure about the voltage, please contact the distributor or the local
power supply company.
10. Do not place any object on the power cord.
11. Do not attempt to repair this product in any occasions. Improper disassembly
of the product may expose you to electric shock or other risks. For any
enquiries, please contact the distributor.
12. The chassis models should only be installed in the server room and maintained
by the authorized server manager or IT administrator. The server room is
locked by key or keycard access and only certified staff is allowed to enter the
server room.
Warning:
Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer's instructions.
Do NOT touch the fan inside the system to avoid serious injuries.

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Chapter 1. Introduction
1.1 Overview
The QNAP VioStor NVR (hereafter referred to as the NVR or the VioStor) is the high
performance network surveillance solution for network-based monitoring of IP
cameras, video recording, playback, and remote data access. Up to 128 channels
from multiple QNAP NVR servers can be monitored simultaneously. The NVR
supports IP-based cameras and video servers from numerous brands, for more
information please visit
http://www.qnapsecurity.com/pro_compatibility_camera.asp.
The NVR supports video recording in H.264, MPEG-4, MJPEG, or MxPEG video
compression. The NVR offers diversified display modes and recording features, e.g.
scheduled recording, alarm recording, smart recording. The NVR also supports data
search by date and time, timeline, event, and intelligent video analytics (IVA),
including motion detection, missing object, foreign object, out of focus, and camera
occlusion. All of these functions can be configured by using your web browser.
The VioStor Pro(+) Series NVR is the world's first Linux-based NVR capable of truly
PC-less quick configuration, monitoring of IP cameras on the network, and video
playback via the HDMI or VGA connector. The NVR can be operated by connecting
to a high-definition (HD) VGA monitor or TV, and a USB mouse, USB keyboard
(optional), and a USB sound card (optional).
* The MxPEG video compression feature is not supported by VS-2008L, VS-2004L
VS-1004L.

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1.2 Hardware Illustration
1.2.1 VS –12164 / 12156 / 12148 / 12140U-RP Pro+
1Power Button
2LED Indicators: 10 GbE, Status, LAN, eSATA (Reserved)
3eSATA x 2 (Reserved)
4Gigabit LAN x 4
5USB 2.0 x 4
6USB 3.0 x 2
7Expansion Slot x 2 (Reserved)
8VGA
9Password & Network Settings Reset Button
10 Power Connector x 2
11. HDMI

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1.2.2 VS –12164 / 12156 / 12148 / 12140U-RP Pro
1. Power button
2. LED indicators: 10 GbE, Status, LAN, eSATA Select button(Reserved)
3. VGA
4. Expansion slot x 1 (reserved)
5. Gigabit LAN x 4
6. USB 3.0 x 2
7. USB 2.0 x 4
8. Password & network settings reset button
9. eSATA x 2 (reserved)
10. Power connector x 2

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1.2.3 VS –8148 / 8140 / 8132 / 8124U-RP Pro+
1. Enter Button
2. Power Button
3. Select Button
4. LED Indicators: 10 GbE, Status, LAN, eSATA (Reserved)
5. eSATA x 2 (Reserved)
6. USB 2.0 x 4
7. Gigabit LAN x 4
8. USB 3.0 x 2
9. VGA
10. Password & Network Settings Reset Button
11. Power Connector x 2
12. Expansion Slot x 2 (Reserved)
13. HDMI

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1.2.4 VS –8148 / 8140 / 8132 / 8124U-RP Pro
1. Enter button
2. Power button
3. Select button
4. LED indicators: 10 GbE, Status, LAN, eSATA(Reserved)
5. VGA
6. Expansion slot x 2 (reserved)
7. Gigabit LAN x 2
8. USB 3.0 x 2
9. USB 2.0 x 4
10. Password & network settings reset button
11. eSATA x 2 (reserved)
12. Power connector x 2

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1.2.5 VS –8148 / 8140 / 8132 / 8124 Pro+
1. USB 3.0
2. One-touch -video-backup button
3. Power button
4. Hard drive LEDs
5. Select button
6. Enter button
7. LED indicators: Status, LAN, USB, eSATA (Reserved), 10 GbE
8. Tray lock
9. Release button
10. Power connector
11. Expansion slot
12. Kensington security slot
13. VGA
14. HDMI
15. eSATA x 2 (reserved)
16. Gigabit LAN x 2
17. USB 2.0 x 4
18. USB 3.0
19. Password & network settings reset button

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1.2.6 VS –6120 / 6116 / 6112 Pro+
1. One-touch -video-backup button
2. USB 2.0
3. LED indicators: Status, LAN, USB, Power, HDD1-6
4. Power button
5. Select button
6. Enter button
7. Power connector
8. K-Lock Security Slot
9. Gigabit LAN x 2
10. Audio In/Out
11. Password & Network Settings Reset Button
12. USB 3.0 x 2
13. USB 2.0 x 4
14. HDMI

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1.2.7 VS –6020 / 6016 / 6012 Pro
1. One-touch -video-backup button
2. USB 2.0
3. LED indicators: Status, LAN, USB, eSATA(Reserved), HDD1–6
4. Power button
5. Select button
6. Enter button
7. Power connector
8. Gigabit LAN x 2
9. USB 2.0 x 4
10. eSATA x 2 (reserved)
11. VGA
12. Password & network settings reset button
13. Kensington security slot

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1.2.8 VS –4116 / 4112 / 4108U-RP Pro+
1. USB 2.0
2. One-touch -video-backup button
3. LED indicators: USB, Status, HDD1–4, LAN
4. Power button
5. Power connector
6. HDMI
7. Gigabit LAN x 2
8. USB 3.0 x 2
9. USB 2.0 x 2
10. DI/DO
11. RS-485 (reserved)
12. Password & network settings reset button
13. Audio In/Out
14. RS-232 (reserved)