QNAP VIOSTOR User manual

VIOSTOR NVR
NETWORK VIDEO RECORDER
QVR
QNAP VIOSTOR RECORDING SYSTEM
User Manual (Version: 5.0.0)
© 2014. QNAP Systems, Inc. All Rights Reserved.

Thank you for choosing QNAP products! This user manual provides detailed
instructions of using the product. Please read carefully and start to enjoy the
powerful functions of the product!
The VioStor NVR is hereafter referred to as the VioStor or the NVR.
This user manual provides the description of all the functions of the VioStor
NVR. The product you purchased may not support certain functions dedicated
to specific models.
This user manual (version 5.0.0) is applicable for the QVR version 5.0.0 only. If
the VioStor NVR is running an older firmware version, please refer to the
previous versions of the user manuals.
Legal Notices
All the features, functionality, and other product specifications are subject to change
without prior notice or obligation. Information contained herein is subject to
change without notice.
QNAP and the QNAP logo are trademarks of QNAP Systems, Inc. All other brands
and product names referred to are trademarks of their respective holders.
Further, the ® or ™ symbols are not used in the text.
LIMITED WARRANTY
In no event shall the liability of QNAP Systems, Inc. (QNAP) exceed the price paid
for the product from direct, indirect, special, incidental, or consequential software,
or its documentation. QNAP makes no warranty or representation, expressed,
implied, or statutory, with respect to its products or the contents or use of this
documentation and all accompanying software, and specifically disclaims its quality,
performance, merchantability, or fitness for any particular purpose. QNAP reserves
the right to revise or update its products, software, or documentation without
obligation to notify any individual or entity.
CAUTION
1. Back up the system periodically to avoid any potential data loss. QNAP
disclaims any responsibility of all sorts of data loss or recovery.
2. Should you return any components of the product package for refund or
maintenance, make sure they are carefully packed for shipping. Any form of
damages due to improper packaging will not be compensated.

Important Notice
Reading instructions
Please read the safety warnings and user manual carefully before using this
product.
Power supply
This product can only be used with the power supply provided by the
manufacturer.
Service
Please contact qualified technicians for any technical enquires. Do not repair
this product by yourself to avoid any voltage danger and other risks caused by
opening this product cover.
Warning
To avoid fire or electric shock, do not use this product in rain or humid
environment. Do not place any objects on this product.

Regulatory Notice
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
Consult the dealer or an experienced radio/television technician for help.
The changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Shielded interface cables, if any, must be used in order to comply with the emission
limits.
CE NOTICE
Class B only.

Table of Contents
Table of Contents ...........................................................................................................5
Safety Warning.............................................................................................................10
Chapter 1. Introduction..........................................................................................11
1.1 Overview ..................................................................................................11
1.2 Hardware Illustration ...............................................................................12
1.2.1 VS –12164 / 12156 / 12148 / 12140U-RP Pro+ ..............................12
1.2.2 VS –12164 / 12156 / 12148 / 12140U-RP Pro ................................13
1.2.3 VS –8148 / 8140 / 8132 / 8124U-RP Pro+.......................................14
1.2.4 VS –8148 / 8140 / 8132 / 8124U-RP Pro.........................................15
1.2.5 VS –8148 / 8140 / 8132 / 8124 Pro+...............................................16
1.2.6 VS –6120 / 6116 / 6112 Pro+..........................................................17
1.2.7 VS –6020 / 6016 / 6012 Pro............................................................18
1.2.8 VS –4116 / 4112 / 4108U-RP Pro+..................................................19
1.2.9 VS –4016 / 4012 / 4008U-RP Pro....................................................20
1.2.10 VS –4116 / 4112 / 4108 Pro+........................................................21
1.2.11 VS –4016 / 4012 / 4008 Pro..........................................................22
1.2.12 VS –2112 / 2108 / 2104 Pro+........................................................23
1.2.13 VS –2012 / 2008 / 2004 Pro..........................................................24
Chapter 2. Install the NVR ......................................................................................25
2.1 Personal Computer Requirements...........................................................25
2.2 Browse CD-ROM.......................................................................................28
2.3 Hard Disk Drives Compatibility List ..........................................................29
2.4 IP Cameras Compatibility List...................................................................29
2.5 Check System Status ................................................................................30
2.6 System Configuration...............................................................................33
Chapter 3. Use the NVR by Local Display ...............................................................36
3.1 Quick Configuration .................................................................................39
3.2 Surveillance Settings ................................................................................45
3.3 Monitoring ...............................................................................................47
3.4 Video Playback.........................................................................................59
3.5 Video Conversion & Export......................................................................62
Chapter 4. QVR Basics and Desktop .......................................................................64
4.1 Introducing QVR.......................................................................................64
4.2 Connect to the NVR .................................................................................65
4.3 Using the QVR Desktop............................................................................66
Chapter 5. Remote Monitoring ..............................................................................77
5.1 Monitoring Page.......................................................................................78

5.1.1 Live Video Window ..........................................................................86
5.1.2 Display Mode ...................................................................................88
5.1.3 PTZ Camera Control Panel ...............................................................88
5.1.4 Multi-server Monitoring ..................................................................90
5.1.5 Monitor Settings ..............................................................................91
5.1.6 Instant Playback ...............................................................................94
5.1.7 Same-screen IP Camera Configurations...........................................95
5.1.8 Auto Cruising....................................................................................96
5.2 E-map .....................................................................................................100
5.2.1 Icons and Description ....................................................................101
5.2.2 Add a Map Set or an E-map ...........................................................102
5.2.3 Edit a Map Name ...........................................................................104
5.2.4 Delete a Map Set or an E-map.......................................................104
5.2.5 Indicate IP Cameras on an E-map ..................................................105
5.2.6 Enable/Disable Event Alert ............................................................107
5.3 Remote Monitoring from the QNAP QVR Client for Windows ..............110
Chapter 6. Play Video Files ...................................................................................111
6.1 Playback Page.........................................................................................112
6.1.1 Play Video Files from NVR..............................................................115
6.1.2 Intelligent Video Analytics (IVA).....................................................117
6.1.3 Export NVR Videos.........................................................................122
6.1.4 Export Video Files with Digital Watermark....................................124
6.2 Play Video Files in the QNAP QVR Client for Windows..........................125
6.3 Watermark Proof ...................................................................................126
6.4 Access the Recording Data.....................................................................128
6.4.1 Microsoft Networking (SMB/CIFS).................................................128
6.4.2 Web File Manager (HTTP)..............................................................128
6.4.3 FTP Server (FTP).............................................................................129
Chapter 7. Surveillance Settings...........................................................................130
7.1 Camera Settings .....................................................................................130
7.1.1 Camera Overview...........................................................................130
7.1.2 Camera Configuration....................................................................130
User Defined Multi-stream...............................................................................................................136
Smart Recording...............................................................................................................................137
Edge Recording ................................................................................................................................140
7.1.3 Event Management........................................................................143
Traditional Mode ..............................................................................................................................143
Advanced Mode................................................................................................................................145

7.2 System Settings ......................................................................................155
7.2.1 Advanced Settings..........................................................................155
7.2.2 Privilege Settings............................................................................157
7.2.3 Protocol Management ...................................................................158
7.3 Surveillance Logs....................................................................................159
7.4 Recovery Management ..........................................................................160
7.5 License Management.............................................................................162
7.6 On-line Users List (Only for Upgrade from Previous Version)................169
Chapter 8. Backup & Expansion ...........................................................................170
8.1 External Backup......................................................................................170
8.2 One Touch Video Backup .......................................................................178
8.3 Remote Replication................................................................................181
8.4 Storage Expansion..................................................................................185
Chapter 9. Control Panel ......................................................................................191
9.1 System Settings ......................................................................................191
9.1.1 General Settings.............................................................................191
System Administration .....................................................................................................................191
Time..................................................................................................................................................191
9.1.2 Storage Manager............................................................................193
Volume Management........................................................................................................................193
RAID Management...........................................................................................................................197
Hard Disk S.M.A.R.T.......................................................................................................................213
9.1.3 Network .........................................................................................214
TCP/IP..............................................................................................................................................214
DDNS Service ..................................................................................................................................220
9.1.4 Security ..........................................................................................221
Security Level...................................................................................................................................221
Certificate & Private Key..................................................................................................................221
9.1.5 Hardware .......................................................................................223
General..............................................................................................................................................223
Buzzer...............................................................................................................................................225
Smart Fan..........................................................................................................................................226
9.1.6 Power .............................................................................................227
Power Recovery................................................................................................................................227
9.1.7 Notification ....................................................................................228
SMTP Server ....................................................................................................................................228
Alert Notification..............................................................................................................................229
9.1.8 Firmware Update ...........................................................................230

Live Update ......................................................................................................................................230
Firmware Update ..............................................................................................................................231
9.1.9 Backup/Restore..............................................................................233
Backup/Restore Settings...................................................................................................................233
Restore to Factory Default................................................................................................................234
9.1.10 External Device ............................................................................235
External Storage................................................................................................................................235
UPS...................................................................................................................................................242
9.1.11 System Status...............................................................................247
System Information...........................................................................................................................247
Network Status..................................................................................................................................247
Hardware Information.......................................................................................................................247
Resource Monitor .............................................................................................................................248
9.1.12 System Logs..................................................................................251
Recording Statistics ..........................................................................................................................251
System Connection Logs ..................................................................................................................251
Online Users .....................................................................................................................................252
9.2 Privilege Settings....................................................................................254
9.3 Network Services ...................................................................................256
9.3.1 Win.................................................................................................256
9.3.2 FTP..................................................................................................258
FTP Service ......................................................................................................................................258
Advanced..........................................................................................................................................259
Chapter 10. QNAP Applications..............................................................................261
10.1 myQNAPcloud Service............................................................................261
10.1.1 Remote Access Services...............................................................261
myQNAPcloud wizard......................................................................................................................261
Manage and configure your myQNAPcloud account .......................................................................266
Access NVR services via the myQNAPcloud website......................................................................270
Auto Router Configuration ...............................................................................................................271
My DDNS.........................................................................................................................................274
Cloud Portal......................................................................................................................................274
10.1.2 Cloud Services..............................................................................278
Create your own Amazon S3 account...............................................................................................278
Create Remote Replication Job on Amazon S3 ................................................................................279
10.2 File Station .............................................................................................284
Chapter 11. LCD Panel ............................................................................................288
Chapter 12. Troubleshooting..................................................................................294

Appendix A Configuration Examples......................................................................297
Technical Support.......................................................................................................302
GNU GENERAL PUBLIC LICENSE .................................................................................303

Safety Warning
1. This product can operate normally in the temperature of 0ºC–40ºC and relative
humidity of 0%–90%. Please make sure the environment is well-ventilated.
2. The power cord and devices connected to this product must provide correct
supply voltage.
3. Do not place this product in direct sunlight or near chemicals. Make sure the
temperature and humidity of the environment are in optimized level.
4. Unplug the power cord and all connected cables before cleaning. Wipe this
product with a wet towel. Do not use chemical or aerosol to clean this
product.
5. Do not place any objects on this product for the server's normal operation and
to avoid overheat.
6. Use the flat head screws in the product package to lock the hard disks in this
product when installing hard disks for proper operation.
7. Do not place this product near any liquid.
8. Do not place this product on any uneven surface to avoid falling off and
damage.
9. Make sure the voltage is correct in your location when using this product. If
you are not sure about the voltage, please contact the distributor or the local
power supply company.
10. Do not place any object on the power cord.
11. Do not attempt to repair this product in any occasions. Improper disassembly
of the product may expose you to electric shock or other risks. For any
enquiries, please contact the distributor.
12. The chassis models should only be installed in the server room and maintained
by the authorized server manager or IT administrator. The server room is
locked by key or keycard access and only certified staff is allowed to enter the
server room.
Warning:
Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer's instructions.
Do NOT touch the fan inside the system to avoid serious injuries.