QNAP TS 73A Series User manual

TS-x73A
TS-473A
TS-673A
TS-873A
User Guide
Document Version: 1
16/03/2021

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-x73A....................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................8
Right Panel.............................................................................................................................................10
Left Panel............................................................................................................................................... 10
Drive Numbering.....................................................................................................................................11
Safety Information.......................................................................................................................................12
Installation Requirements........................................................................................................................... 13
Setting Up the NAS.....................................................................................................................................13
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 15
Drive Installation.....................................................................................................................................15
Installing Expansion Cards.....................................................................................................................27
Replacing Memory Modules...................................................................................................................37
Expansion Unit Installation..................................................................................................................... 41
QTS Installation.......................................................................................................................................... 45
Installing QTS Using Qfinder Pro........................................................................................................... 46
Installing QTS Using the Cloud Key....................................................................................................... 47
4. Basic Operations
Power Button.............................................................................................................................................. 49
Reset Button............................................................................................................................................... 49
USB One Touch Copy Button..................................................................................................................... 50
LEDs........................................................................................................................................................... 50
Audio Alert.................................................................................................................................................. 52
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 54
Hot-swapping Failed Drives........................................................................................................................54
Recovering Unintentionally Removed Healthy Drives................................................................................ 55
Support and Other Resources.................................................................................................................... 55
6. Glossary
Cloud Key................................................................................................................................................... 56
myQNAPcloud Link.....................................................................................................................................56
myQNAPcloud............................................................................................................................................ 56
QNAP ID..................................................................................................................................................... 56
Qfinder Pro................................................................................................................................................. 56
QTS.............................................................................................................................................................56
QuTS hero.................................................................................................................................................. 56
TS-x73A User Guide
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7. Notices
Limited Warranty.........................................................................................................................................57
Disclaimer................................................................................................................................................... 57
GNU Public License....................................................................................................................................57
CE Notice....................................................................................................................................................65
FCC Notice................................................................................................................................................. 65
VCCI Notice................................................................................................................................................ 66
BSMI Notice................................................................................................................................................66
SJ/T 11364-2006.........................................................................................................................................66
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1. Preface
About This Guide
This guide provides information on the QNAP TS-x73A NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-x73A User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TS-x73A NAS.
About the TS-x73A
The TS-x73A is a high-performance and energy-efficient NAS solution powered by an AMD Ryzen™
Embedded V1500B quad-core processor, AES-NI hardware encryption engine, and up to 64 GB memory.
The TS-x73A can also adapt to your needs due to its hot-swappable drives, M.2 NVMe SSD slots, and dual
PCIe expansion slots. You can also switch the operating system between QTS and QuTS hero.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TS-473A-8G 4 8 GB Single
TS-673A-8G 6 8 GB Single
TS-873A-8G 8 8 GB Single
Component TS-473A TS-673A TS-873A
Processor
CPU AMD® Ryzen™ Embedded V1500B
Frequency 4-core/8-thread 2.2 GHz
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 8 GB RAM: 1 x 8 GB DDR4 non‑ECC SODIMM
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Product Overview 4

Component TS-473A TS-673A TS-873A
Memory slots 2 x SODIMM DDR4
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with identical
specifications.
• Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from
starting.
Note
This device supports ECC memory modules.
Maximum memory 64 GB (2 x 32 GB)
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays 4 x 3.5-inch SATA 6 Gbps
bays
6 x 3.5-inch SATA 6 Gbps
bays
8 x 3.5-inch SATA 6 Gbps
bays
Tip
The drive bays are backward compatible with SATA 3 Gbps
drives.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
M.2 SSD slots 2 x PCIe Gen 3 x1 NVMe
M.2 SSD form factor 2280
SSD cache acceleration
support
3.5-inch drive bays:1 to 4 3.5-inch drive bays:1 to 6 3.5-inch drive bays:1 to 8
Hot-swapping The device supports hot-swapping drives except for the following:
M.2 SSDs
Network
2.5 Gigabit Ethernet ports 2 x 2.5 GbE RJ45
Note
The 2.5 Gigabit Ethernet port provides 3 network connection
speeds: 2.5G, 1G, and 100M.
Wake-on-LAN Yes (2.5 GbE RJ45)
External I/O Ports & Expansion Slots
PCIe slots 2 x PCIe 3.0 x4
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Product Overview 5

Component TS-473A TS-673A TS-873A
USB ports Front:
1 x USB 3.2 Gen 2 (10 Gbps) Type-A
Note
This USB port supports One Touch Copy.
Rear:
• 2 x USB 3.2 Gen 2 (10 Gbps) Type-A
1 x USB 3.2 Gen 1 (5 Gbps) Type-C
Interface
Buttons • Power
• USB One Touch Copy
• Reset
Dimensions
Form factor Tower
Dimensions (H x W x D) 188.2 x 199.3 x 280.8
mm
(7.41 x 7.85 x 11.05 in)
188.2 x 264.3 x 280.8
mm
(7.41 x 10.4 x 11.05 in)
188.2 x 329.3 x 280.8
mm
(7.41 x 12.96 x 11.05 in)
Net weight 5.03 kg (11.09 lbs) 5.78 kg (12.74 lbs) 6.76 kg (14.90 lbs)
Others
Power supply unit 250W, 100-240V AC, 50/60Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 21.4 dB(A) 20.3 dB(A) 23.0 dB(A)
Note
The sound level was tested at a bystander position, which is
within one meter of the NAS. The test NAS operated at low
speed with the maximum number of drives installed.
Fans • System: 1 x 120 mm,
12V DC fan
• CPU: 1 x 60 mm fan
• System: 2 x 92 mm,
12V DC fans
• CPU: 1 x 60 mm fan
• System: 2 x 120 mm,
12V DC fans
• CPU: 1 x 60 mm fan
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TS-x73A NAS 1
Power cord 1
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Product Overview 6

Item Quantity
Ethernet cable 1 Cat5e
Screws for 3.5-inch drives • TS-473A: 12
• TS-673A-4G: 18
• TS-873A: 24
Screws for 2.5-inch drives • TS-473A: 12
• TS-673A: 18
• TS-873A: 24
Drive tray keys 2
Heatsinks for M.2 SSDs 2
Quick Installation Guide (QIG) 1
Components
Front Panel
TS-x73A
No. Component No. Component
1 Drive LEDs 6 M.2 SSD LEDs
2 Power button 7 USB LED
3 USB 3.2 Gen 2 One Touch Copy Type-A port 8 LAN LED
4 USB One Touch Copy button 9 Status LED
5 IR sensor - -
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Product Overview 7

Rear Panel
TS-473A/TS-673A
No. Component Component
1 Power input 6 2.5 Gigabit Ethernet activity LED
2 2.5 Gigabit Ethernet ports (RJ45)
Note
These Gigabit Ethernet ports
support Wake-on-LAN
configurations.
7 2.5 Gigabit Ethernet speed LED
3 Kensington security slot 8 PCIe full-height covers
4 USB 3.2 Gen 1 Type-C port 9 Reset button
5 USB 3.2 Gen 2 Type-A ports - -
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Product Overview 8

TS-873A
No. Component Component
1 Kensington security slot 6 2.5 Gigabit Ethernet activity LED
2 Power input 7 2.5 Gigabit Ethernet speed LED
3 2.5 Gigabit Ethernet ports (RJ45)
Note
These Gigabit Ethernet ports
support Wake-on-LAN
configurations.
8 PCIe full-height covers
4 USB 3.2 Gen 1 Type-C port 9 Reset button
5 USB 3.2 Gen 2 Type-A ports - -
TS-x73A User Guide
Product Overview 9

Right Panel
Note
The image does not include the chassis.
No. Component No. Component
1 Memory slot 2 3 M.2 SSD slot 1
2 Memory slot 1 4 M.2 SSD slot 2
Left Panel
TS-x73A User Guide
Product Overview 10

Note
The image does not include the chassis.
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x4) 2 PCIe slot 2 (PCIe 3.0 x4)
Drive Numbering
TS-473A
TS-673A
TS-x73A User Guide
Product Overview 11

TS-873A
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
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Product Overview 12

• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://www.qnap.com/
compatibility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-state Drives on 3.5-inch Trays
•Installing M.2 Solid-state Drives
3. Optional: Install expansion cards.
4. Connect the power cord and all applicable cables.
5. Power on the NAS.
TS-x73A User Guide
Product Overview 13

6. Install QTS.
For details, see QTS Installation.
7. Log on to the operating system.
TS-x73A User Guide
Product Overview 14

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-x73A is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2 solid-
state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Optional: Unlock the tray.
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Installation and Configuration 15

b. Pull the handle to release the tray.
c. Pull the tray out.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
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Installation and Configuration 16

b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels to lock the drive to the tray.
d. Optional: Attach the screws to further secure the drive.
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Installation and Configuration 17

4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Lock the tray.
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Installation and Configuration 18

5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-state Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Optional: Unlock the tray.
TS-x73A User Guide
Installation and Configuration 19