QNAP ES1686dc Series User manual

ES1686dc
User Guide
Document Version: 8
02/06/2020

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the ES1686dc.....................................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................8
Front Panel Buttons..................................................................................................................................8
Front Panel LEDs..................................................................................................................................... 9
Front Panel OLED Display..................................................................................................................... 10
Rear Panel..............................................................................................................................................13
Rear Panel LEDs....................................................................................................................................15
Storage Controller Power Button............................................................................................................17
Reset Button...........................................................................................................................................17
Battery Backup Unit................................................................................................................................17
System Board.........................................................................................................................................18
Drive Numbering.....................................................................................................................................18
Safety Information.......................................................................................................................................18
Installation Requirements........................................................................................................................... 20
Setting Up the NAS.....................................................................................................................................20
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 22
Removing a Storage Controller.............................................................................................................. 22
Installing a Storage Controller................................................................................................................ 23
Drive Installation.....................................................................................................................................24
Installing Expansion Cards.....................................................................................................................31
Replacing Memory Modules...................................................................................................................34
Replacing the Fan Module......................................................................................................................36
Hot-swapping Redundant Power Supply Units.......................................................................................37
Replacing the Battery Backup Unit.........................................................................................................39
Expansion Unit Installation..................................................................................................................... 39
QES Installation.......................................................................................................................................... 46
Installing QES Using a Static IP Address...............................................................................................47
Installing QES Using a Dynamic IP Address..........................................................................................48
Installing QES Using Manual Setup....................................................................................................... 49
Service Port Configuration..........................................................................................................................51
Storage Controller Service Port..............................................................................................................51
Expansion Unit Service Port...................................................................................................................52
Management Port Configuration.................................................................................................................53
Multipath I/O Network Configuration...........................................................................................................54
4. Troubleshooting
Forcing Qfinder Pro to Locate the NAS...................................................................................................... 56
Hot-swapping Failed Drives........................................................................................................................56
Support and Other Resources.................................................................................................................... 57
ES1686dc User Guide
1

5. Glossary
QES............................................................................................................................................................ 58
Qfinder Pro................................................................................................................................................. 58
6. Notices
Limited Warranty.........................................................................................................................................59
Disclaimer................................................................................................................................................... 59
BSMI Notice................................................................................................................................................59
CE Notice....................................................................................................................................................60
FCC Notice................................................................................................................................................. 60
SJ/T 11364-2006.........................................................................................................................................60
VCCI Notice................................................................................................................................................ 61
2

1. Preface
About This Guide
This guide provides information on the QNAP ES1686dc NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for storage administrators. This guide assumes that the user is knowledgeable
and qualified to install, maintain, and troubleshoot issues involving servers, server components, and storage
systems. This guide also assumes that the user is trained to recognize hazards, including the appropriate
actions the user needs to take to prevent personal injury and damage to data and property.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
ES1686dc User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP ES1686dc NAS.
About the ES1686dc
The ES1686dc is designed to deliver a scalable platform for enterprise-level solutions. It is equipped with a
powerful multi-core processor, AES-NI hardware encryption engine, and both USB 3.0 and 10GbE ports,
allowing it to deliver optimal performance for enterprise users. The ES1686dc supports up to 16 storage
drives. This number can be increased by attaching multiple expansion units. It has redundant storage
controllers and power supplies to provide the necessary reliability, serviceability, and read/write speeds.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Ordering P/N CPU Memory Power supply
ES1686dc-2123IT-64G Intel® Xeon™ D-2123IT 64 GB (32 GB per
controller)
Redundant
ES1686dc-2142IT-96G Intel® Xeon® D-2142IT 96 GB (48 GB per
controller)
Redundant
ES1686dc-2142IT-128G Intel® Xeon® D-2142IT 128 GB (64 GB
per controller)
Redundant
Component ES1686dc-2123IT-64G ES1686dc-2142IT-96G
ES1686dc-2142IT-128G
Processor
CPU Intel® Xeon™ D-2123IT Intel® Xeon® D-2142IT
Frequency 4-core/8-thread 2.2 GHz base/3.0
GHz turbo
8-core/16-thread 1.9 GHz/3.0 GHz
turbo
Architecture x86 64-bit
Encryption engine AES-NI
Memory
ES1686dc User Guide
Product Overview 4

Component ES1686dc-2123IT-64G ES1686dc-2142IT-96G
ES1686dc-2142IT-128G
Memory slots 8 x DDR4 RDIMM or LRDIMM slots per controller
Important
• Use only QNAP memory modules to maintain
system performance and stability. For NAS devices
with more than one memory slot, use QNAP
modules with identical specifications.
• Using unsupported modules may degrade
performance, cause errors, or prevent the
operating system from starting.
• You can only use one type of dual in-line memory
module (DIMM) at a time. Do not use registered
DIMM (RDIMM) with load-reduction DIMM
(LRDIMM) memory.
Maximum memory 512 GB RAM: 8 x 64 GB
Flash memory 4 GB (dual-boot OS protection)
Cache for Copy-to-Flash 64 GB per controller
Storage
Drive bays 16 x 3.5-inch SAS 12 Gbps
Note
The interface is backward compatible to SAS 6 Gbps.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 3.5-inch SAS hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
• 2.5-inch SAS hard disk drives
• 2.5-inch SAS solid-state drives
Tip
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
A QDA-SA or QDA-SA2 drive adapter is required for
installing SATA HDD/SSD. For more details, see the
drive adapter Quick Installation Guide.
SSD cache acceleration support 3.5-inch drive bays: 1 to 16
Network
10 Gigabit Ethernet ports 4 x 10GbE SFP+ ports per controller
Gigabit Ethernet ports 3 x GbE RJ45 ports per controller
External I/O Ports & Expansion Slots
ES1686dc User Guide
Product Overview 5

Component ES1686dc-2123IT-64G ES1686dc-2142IT-96G
ES1686dc-2142IT-128G
PCIe slots 2 x PCIe 3.0 x8 slots per controller
Tip
For the list of compatible expansion cards, go to
https://www.qnap.com/compatibility.
USB ports 2 x USB 3.0 Type-A ports per controller
Note
For engineering purposes only.
Interface
Buttons NAS
• Power
• OLED panel power button
Storage Controllers
• Power
• Reset
Dimensions
Form factor 3U Rackmount
Dimensions (H x W x D) 132 x 483.05 x 630.62 mm
(5.20 x 19.02 x 24.83 in)
Net weight 25.83 kg (56.95 lbs)
Others
Rail compatibility RAIL-E02
Note
Information on rail kit installation can be found in the
installation guide included in the rail kit package.
Power supply unit 2 x 770W, 90-264V AC, 50/60 Hz
Warning
To reduce the risk of fire or electric shock, ensure that
you only connect the power cord to a properly
grounded electrical outlet.
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
To avoid potential battery explosion, causing injury or
damage to components, ensure that you replace the
existing battery with a battery of the same type.
Important
Dispose of used batteries according to local
regulations or the instructions of the battery
manufacturer.
Hot-swappable battery backup unit 2 x 10.8V, 2200 mAh
ES1686dc User Guide
Product Overview 6

Component ES1686dc-2123IT-64G ES1686dc-2142IT-96G
ES1686dc-2142IT-128G
Sound level 55.8 db(A)
Note
The sound level was tested at a bystander position,
which is within one meter of the NAS. The test NAS
operated at low speed with the maximum number of
drives installed.
Hot-swappable fan module System: 60 x 60 x 38 mm, 12V DC fan
Warning
•
To avoid potential injury or damage to components,
do not touch the fans while the NAS is connected
to a power source.
• To ensure proper cooling, replacement of the fan
should be completed within 10 seconds.
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
ES1686dc NAS 1
Power cord 2
Ethernet cable 6
Screws for 2.5-inch drives 64
Screws for 3.5-inch drives 64
RAIL-E02 rail kit 1
Quick Installation Guide (QIG) 1
Components
ES1686dc User Guide
Product Overview 7

Front Panel
No. Component No. Component
1 OLED panel 4 Drive status LED
2 System power LED 5 Drive activity LED
3 Status LED - -
Front Panel Buttons
Note
Pull the panel cover to access the front panel buttons.
ES1686dc User Guide
Product Overview 8

No. Component No. Component
1 OLED panel power button 2 Power button
Operation User Action Result
Power on NAS Press the power button. • Both storage controllers power on.
• All storage and management services are
disabled.
Tip
• System startup takes 10 to 15
minutes, depending on the number
of installed drives and connected
devices. Check the rear panel LEDs
to determine the startup status. For
details, see Rear Panel LEDs.
• This button can only be used to
power on the two storage
controllers. Use the respective rear
panel storage controller power
button to power off the storage
controllers. For details, see Storage
Controller Power Button.
Power on OLED
display
Press the OLED button. The OLED display powers on.
Power off OLED
display
Press the OLED button. The OLED display powers off.
Front Panel LEDs
The front panel LEDs indicate system status and related information when the NAS is powered on. The
following LED information applies only when the drive is correctly installed and when the NAS is connected
to the network.
For details on the location of the LEDs, see Front Panel.
LED Status Description
System power Blue System powered on
ES1686dc User Guide
Product Overview 9

LED Status Description
System status Green System operating normally
Red • System errors or warnings (e.g. degraded RAID mode,
memory failure, fan/power supply failure, system/disk
temperature too high, storage pool reaching threshold
value) were detected. Refer to the QES User Guide for
details.
• The system is performing takeover. The dual active-
active controller system enables a single controller to
take over the pool disk resources owned by the other
controller in the event of a controller failure. Takeovers
can be initiated manually or be set up with the
automatic system failover protection. For more
information, refer to the QES user guide.
• Power supply unit unplugged
Drive status Green Drive can be accessed
Flashing green slowly The QES Storage Manager Locate command is enabled
and is identifying the drive
Red Drive read/write error
Off Drive not installed
Drive activity Flashing green continuously
or slowly
No drive activity
Flashing green High activity on drive or drive being configured as part of
an array
Front Panel OLED Display
The OLED display displays the status of the storage controllers and main components.
For details on the location of the OLED display, see Front Panel.
Icon name Icon Description
Controller power
status
• On: Both controllers are powered on
• Flashing: Both controllers are booting
• On: Only controller A is powered on
• Flashing: Controller A is booting
• On: Only controller B is powered on
• Flashing: Controller B is booting
ES1686dc User Guide
Product Overview 10

Icon name Icon Description
Controller fan status • On: The fan modules of both controllers are operating
normally
• Flashing: The fan modules of both controllers are
operating incorrectly or are not installed
If both controllers are installed:
• Flashing: The fan module in controller A is operating
incorrectly or is not installed
If only controller A is installed:
• On: The fan module in controller A is operating normally
• Flashing: The fan module in controller A is operating
incorrectly or is not installed
If both controllers are installed:
• Flashing: The fan module in controller B is operating
incorrectly or is not installed
If only controller B is installed:
• On: The fan module in controller B is operating normally
• Flashing: The fan module in controller B is operating
incorrectly or is not installed
ES1686dc User Guide
Product Overview 11

Icon name Icon Description
Controller battery
backup unit
• On: The BBUs of both controllers are operating
normally
• Flashing: The BBUs of both controllers are operating
incorrectly
• Highlighted: The BBUs of both controllers are charging
• Off: The BBUs of both controllers are not detected
If both controllers are powered on:
• Flashing: The BBU in controller A is operating
incorrectly or is not detected
• Highlighted: The BBU in controller A is charging
If only controller A is powered on:
• On: The BBU in controller A is operating normally
• Flashing: The BBU in controller A is operating
incorrectly or is not detected
• Highlighted: The BBU in controller A is charging
If both controllers are powered on:
• Flashing: The BBU in controller B is operating
incorrectly or is not detected
• Highlighted: The BBU in controller B is charging
If only controller B powered on:
• On: The BBU in controller B is operating normally
• Flashing: The BBU in controller B is operating
incorrectly or is not detected
• Highlighted: The BBU in controller B is charging
High availability status • On: In active state
• Flashing: Performing takeover or undergoing giveback
Highlighted: Controller A is in takeover state
Highlighted: Controller B is in takeover state
ES1686dc User Guide
Product Overview 12

Icon name Icon Description
Two-digit display The two-digit display shows the booting status of each
storage controller. The left digit is controller A, and right is
controller B.
•No Display: BIOS booting
•1: Detecting device
•2: Applying network settings
•3: Applying system settings
•4: Service starting
•5: System self-testing
•8: System initializing
•0: System ready
Tip
To view the full list of system components and their status, open High Availability in QES.
Rear Panel
ES1686dc User Guide
Product Overview 13

No. Component No. Component
1 Power supply unit 1 9 Battery backup unit
2 Ethernet port 6 (10GbE SFP+) 10 Power button
3 Ethernet port 4 (10GbE SFP+) 11 Service port
Note
This port is only for engineering
purposes.
4 Ethernet port 2 (GbE RJ45) 12 Ethernet port 5 (10GbE SFP+)
5 Ethernet port 1 (GbE RJ45, management
port)
13 Ethernet port 7 (10GbE SFP+)
6 Reset button 14 PCIe 3.0 x8 slot 1
7 USB 3.0 Type-A ports
Note
This port is only for engineering
purposes.
15 PCIe 3.0 x8 slot 2
8 Ethernet port 3 (GbE RJ45) - -
ES1686dc User Guide
Product Overview 14

Rear Panel LEDs
No. Component No. Component
1 Power supply LED 6 Battery backup unit status LED
2 Battery backup unit LED 7 Fan status LED
3 Gigabitt Ethernet speed LED 8 Status LED
4 Gigabit Ethernet activity LED 9 10 Gigabit Ethernet activity LED
5 High availability LED 10 10 Gigabit Ethernet speed LED
The following LED information applies only when the drive is correctly installed and when the NAS is
connected to the network.
LED Status Description
Power supply
unit
Green • Powered on
• Power supply functioning normally
Flashing green System powering off
Orange AC power cord unplugged or malfunctioning
Off One or more of the following conditions exist:
• AC power unavailable
• Power supply failed
Battery backup
unit
Green Functioning normally
Red Malfunctioning
Orange Charging or learning
Off Not correctly attached to the ES1686dc
Status Green System operating normally
Flashing green System booting
Off System powered off
ES1686dc User Guide
Product Overview 15

LED Status Description
Fan Green Functioning normally
Orange Malfunctioning
Off Fans not detected
Battery backup
unit status
Green Functioning normally
Orange Writing buffer for Copy-to-Flash
For details, see Battery Backup Unit.
Off One or more of the following conditions exist:
• Storage controller is powered off
• System cannot detect battery backup unit
High availability Green Active State
Flashing orange One of the following:
• Performing takeover: The dual active-active controller
system enables a controller to take over the pool disk
resources and access the data upon the failure of the
other controller. Takeovers can be initiated manually or
be set up with the automatic system failover protection.
For more details, refer to the QES user guide.
• Undergoing giveback: One of the storage controllers
has taken over the system. The other storage
controller has resumed operations and is ready to
resume data service. Giveback can be initiated
manually or be set up with automatic failback after
system recovers. For more details, refer to the QES
user guide.
Orange Storage controller has taken over from the other storage
controller
Off One or more of the following conditions exist:
• Storage controller failed
• Storage controller is powered off
10 Gigabit
Ethernet port
speed
Green 10GbE connection
Orange 1GbE connection
Off 100 Mbps connection
10 Gigabit
Ethernet port
activity
Green Network link active
Flashing green Network link active
Off No network link
1 Gigabit
Ethernet port
activity
Green Network link established
Flashing green Network link active
Off No network link
1 Gigabit
Ethernet port
speed
Green 1GbE connection
Orange 100 Mbps connection
ES1686dc User Guide
Product Overview 16

Storage Controller Power Button
Operation User Action Result
Power on Press the button once. The storage controller powers on.
Power off Press and hold the button for 5 seconds. The storage controller powers off.
Force power off Press and hold the button for 10 seconds. The storage controller shuts down.
Warning
Use this method only when the
storage controller is
unresponsive. This action may
result in data loss.
Reset Button
Operation User Action Result
Basic system reset Press and hold the
button for 3 seconds.
The following settings are set to default values.
• System administrator password: admin
• TCP/IP configuration:
• IP address settings: Automatically obtained via
DHCP
• Jumbo frames: Disabled
• Port trunking mode: Failover (multi-LAN models
only)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
• Service binding: NAS services can run on any
available network interface
Advanced system
reset
Press and hold the
button for 10 seconds.
The device performs a basic system reset. All default
system settings are also restored, deleting all previously
created users, user groups, and shared folders. The user
data stored on the disks is retained.
To retrieve data after an advanced system reset, recreate
the previous folder structure on the NAS.
Battery Backup Unit
The battery backup unit (BBU) protects the data integrity of each storage controller. If both power supply
units fail during a power outage, the system uses the BBUs for power and activates the asynchronous
DRAM refresh (ADR) feature of the processors. While the BBUs supply power, cached data stored in the
DRAM are written to the M.2 SSDs. This process is called Copy-to-Flash. Once power is restored and the
system restarts, any logs, archives, or other important data are reconstructed from the data stored on the M.
2 SSDs.
ES1686dc User Guide
Product Overview 17

Warning
During a power outage, do not remove storage controllers while their BBU status LEDs are
orange. Removing a storage controller during this period interrupts the Copy-to-Flash
process and may result in data loss.
System Board
No. Component No. Component
1 Memory slot 1 6 Memory slot 6
2 Memory slot 2 7 Memory slot 7
3 Memory slot 3 8 Memory slot 8
4 Memory slot 4 9 PCIe 3.0 x8 slot 1
5 Memory slot 5 10 PCIe 3.0 x8 slot 2
Drive Numbering
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
ES1686dc User Guide
Product Overview 18

General Instructions
• The NAS should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the NAS.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
ES1686dc User Guide
Product Overview 19