QNAP TS- 83XU Series User manual

TS-x83XU
TS-983XU
TS-983XU-RP
User Guide
Document Version: 2
14/02/2019

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-x83XU.....................................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 7
Front panel............................................................................................................................................... 7
Rear Panel................................................................................................................................................8
System Board...........................................................................................................................................9
Drive Numbering.....................................................................................................................................10
Installation Requirements........................................................................................................................... 10
Setting up the NAS......................................................................................................................................11
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 12
Drive Installation.....................................................................................................................................12
Expansion Unit Installation..................................................................................................................... 18
Hot-swapping Redundant Power Supplies.............................................................................................20
Installing Expansion Cards.....................................................................................................................22
Installing Handles................................................................................................................................... 26
Rail Kits.................................................................................................................................................. 28
Replacing Memory Modules...................................................................................................................28
QTS Installation.......................................................................................................................................... 31
Installing QTS Using Qfinder Pro........................................................................................................... 31
Installing QTS Using the Cloud Key....................................................................................................... 32
4. Basic Operations
Power Button.............................................................................................................................................. 34
Reset Button............................................................................................................................................... 34
LEDs........................................................................................................................................................... 34
Audio Alert.................................................................................................................................................. 36
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 37
Hot-swapping Failed Drives........................................................................................................................37
Support and Other Resources.................................................................................................................... 37
6. Glossary
CloudKey.................................................................................................................................................... 39
CloudLink....................................................................................................................................................39
myQNAPcloud............................................................................................................................................ 39
myQNAPcloud ID........................................................................................................................................39
Qfinder Pro................................................................................................................................................. 39
QTS.............................................................................................................................................................39
7. Notices
TS-x83XU User Guide
1

Limited Warranty.........................................................................................................................................40
Disclaimer................................................................................................................................................... 40
BSMI Notice................................................................................................................................................40
CE Notice....................................................................................................................................................41
FCC Notice................................................................................................................................................. 41
GNU Public License....................................................................................................................................41
SJ/T 11364-2006.........................................................................................................................................49
VCCI Notice................................................................................................................................................ 49
2

1. Preface
About This Guide
This guide provides information on the QNAP TS-x83XU NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-x83XU User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TS-x83XU NAS.
About the TS-x83XU
Powered by an Intel® Xeon™ E-2124 processor, the TS-x83XU is an enterprise-class series NAS. The
series supports different disk storage configurations to better meet your virtualization and data storage
needs. It also features four Long-DIMM memory slots, scaling up to 64GB of memory, one expansion card
slot, and various input/output (I/O) ports for better scalability and flexbility.
Hardware Specifications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Ordering P/N CPU Memory Power supply
TS-983XU-E2124-8G Intel® Xeon™ E-2124 8 GB Single
TS-983XU-RP-E2124-8G Intel® Xeon™ E-2124 8 GB Redundant
Component TS-983XU
TS-983XU-RP
Processor
CPU Intel® Xeon™ E-2124
Frequency 4-core 3.3 GHz
Architecture x86 64-bit
Encryption engine AES-256
Memory
Pre-installed memory 8 GB RAM: 2 x 4 GB DDR4 ECC
Memory slots 4 x Long-DIMM DDR4
Important
Use only QNAP memory modules to
maintain system performance and
stability. For NAS devices with more
than one memory slot, use QNAP
modules with identical specifications.
Using unsupported modules may
degrade performance, cause errors, or
prevent the operating system from
starting.
Maximum memory 64 GB RAM: 4 x 16 GB
Flash memory 4 GB (dual boot OS protection)
TS-x83XU User Guide
Product Overview 4

Component TS-983XU
TS-983XU-RP
Storage
Drive bays • 4 x 3.5-inch SATA 6 Gbps bays
• 5 x 2.5-inch SATA 6 Gbps bays
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Important
2.5-inch drive trays only support drives
with a maximum height of 9.5 mm.
Network
10 Gigabit Ethernet ports 2 x 10GbE SFP+ SmartNIC
Note
A dual-port 10 GbE SFP+ network
expansion card is pre-installed on the
PCIe slot.
Gigabit Ethernet ports 2 x GbE RJ45
External I/O Ports & Expansion Slots
PCIe slots 1 x PCIe 3.0 (x16)
Tip
For the list of compatible expansion
cards, go to https://www.qnap.com/
compatibility.
USB ports • 2 x USB 3.1 Gen 2 (10Gbps) 5V/3A Type-C
• 4 x USB 3.1 Gen 2 (10Gbps) 5V/0.9A Type-A
Interface
Buttons • Power
• Reset
Dimensions
Form factor 1U Rackmount
Dimensions (H x W x D) • TS-983XU: 43.3 x 482.6 x 484.15 mm
(1.70 x 19 x 19.06 in)
• TS-983XU-RP: 43.3 x 482.6 x 507.54 mm
(1.70 x 19 x 19.98 in)
Net weight • TS-983XU: 7.48 kg (16.49 lbs)
• TS-983XU-RP: 8.63 kg (19.03 lbs)
Others
TS-x83XU User Guide
Product Overview 5

Component TS-983XU
TS-983XU-RP
Rail compatibility RAIL-B02
Note
• Rail kits are not included with the
NAS and must be purchased
separately. For details, contact an
authorized reseller or go to http://
shop.qnap.com.
• Information on rail kit installation can
be found in the installation guide
included in the rail kit package.
Power supply unit • TS-983XU: 250W, 100-240V AC, 50/60Hz
• TS-983XU-RP: 2 x 300W, 100-240V AC,
50/60Hz
Warning
To reduce the risk of fire or electric
shock, ensure that you only connect the
power cord to a properly grounded
electrical outlet.
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
To avoid potential battery explosion,
causing injury or damage to
components, ensure that you replace
the existing battery with a battery of the
same type.
Important
Dispose of used batteries according to
local regulations or the instructions of
the battery manufacturer.
Sound level • TS-983XU: 32 db(A)
• TS-983XU-RP: 43.3 db(A)
Note
The sound level was tested at a
bystander position, which is within one
meter of the NAS. The test NAS
operated at low speed with the
maximum number of drives installed.
Fans System: 3 x 40 mm, 12V DC
Warning
To avoid potential injury or damage to
components, do not touch the fans while
the NAS is connected to a power
source.
TS-x83XU User Guide
Product Overview 6

Component TS-983XU
TS-983XU-RP
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-x83XU NAS 1
Power cord • TS-983XU: 1
• TS-983XU-RP: 2
Ethernet cable 2
Screws for 2.5-inch drives TS-983XU, TS-983XU-RP: 32
Screws for 3.5-inch drives TS-983XU, TS-983XU-RP: 16
Quick Installation Guide (QIG) 1
Components
Front panel
TS-983XU, TS-983XU-RP
No. Component No. Component
1 Status LED 3 Drive LEDs
2 LAN LED 4 Power button
TS-x83XU User Guide
Product Overview 7

Rear Panel
TS-983XU
No. Component No. Component
1 Ethernet port 4 (10 GbE SFP+) 6 PCIe 3.0 slot 1 (x16)
2 Ethernet port 3 (10 GbE SFP+) 7 Power input
3 Ethernet port 2 (GbE RJ45) 8 USB 3.1 Gen 2 Type-C ports
4 Ethernet port 1 (GbE RJ45) 9 Reset button
5 USB 3.1 Gen 1 Type-A ports - -
TS-983XU-RP
TS-x83XU User Guide
Product Overview 8

No. Component No. Component
1 Ethernet port 4 (10 GbE SFP+) 6 PCIe 3.0 slot 1 (x16)
2 Ethernet port 3 (10 GbE SFP+) 7 Power supply unit 1
3 Ethernet port 2(10 GbE SFP+) 8 Power supply unit 2
4 Ethernet port 1 (10 GbE SFP+) 9 USB 3.1 Gen 2 Type-C ports
5 USB 3.1 Gen 1 Type-A ports 10 Reset button
System Board
TS-983XU, TS-983XU-RP
No. Component No. Component
1 PCIe 3.0 slot (x16) 4 Memory slot 3
2 Memory slot 1 5 Memory slot 4
3 Memory slot 2 - -
TS-x83XU User Guide
Product Overview 9

Drive Numbering
TS-983XU, TS-983XU-RP 3.5-inch Trays
TS-983XU, TS-983XU-RP 2.5-inch Trays
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
TS-x83XU User Guide
Product Overview 10

Category Item
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://www.qnap.com/
compatibility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting up the NAS
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
•Installing 2.5-inch Solid State Drives on 2.5-inch Trays
3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation.
6. Log on to QTS.
TS-x83XU User Guide
Product Overview 11

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-x83XU is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive and installing QTS deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws to lock the drive to the tray.
TS-x83XU User Guide
Installation and Configuration 12

4. Load the tray into the bay.
a. Slide the tray into the drive bay.
b. Push the handle.
5. Power on the NAS.
TS-x83XU User Guide
Installation and Configuration 13

Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
Warning
• Installing a drive and installing QTS deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws to lock the drive to the tray.
TS-x83XU User Guide
Installation and Configuration 14

4. Load the tray into the bay.
a. Slide the tray into the drive bay.
b. Push the handle.
5. Power on the NAS.
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Installation and Configuration 15

Installing 2.5-inch Solid State Drives on 2.5-inch Trays
Warning
• Installing a drive and installing QTS deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the top cover.
a. Remove the screws connecting the top cover to the chassis.
b. Lift the top cover up.
3. Remove the drive tray.
a. Remove the screws that secure the tray to the chassis.
b. Pull the tray out.
TS-x83XU User Guide
Installation and Configuration 16

4. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the side of the drive are aligned with the holes on
the side of the tray.
b. Attach the screws to lock the drive to the tray.
5. Load the tray into the bay.
a. Slide the tray into the drive bay.
b. Attach the screws that secure the drive tray to the chassis.
TS-x83XU User Guide
Installation and Configuration 17

6. Attach the top cover.
a. Place the cover on the NAS.
b. Attach the screws connecting the top cover to the chassis.
7. Power on the NAS.
Expansion Unit Installation
The TS-x83XU supports SAS expansion units.
TS-x83XU User Guide
Installation and Configuration 18

Type Description Required Accessories
SAS • Uses a SAS 12 Gbps interface
• Supports a maximum of eight
expansion units
• Supports SAS/SATA HDD/SSD
• SAS-12G2E storage expansion card
• mini-SAS SFF-8644 cable
• RAIL-A03-57 rail kit
Connecting SAS Expansion Units
The TS-x83XU supports a maximum of eight SAS expansion units and is compatible with the following
models:
• REXP-1210U-RP
• REXP-1220U-RP
• REXP-1610U-RP
• REXP-1620U-RP
To use SAS expansion units, an SAS-12G2E storage expansion card must be installed on the NAS and
connected to the expansion units using mini-SAS SFF-8644 cables. You can purchase storage expansion
accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
1. Install a storage expansion card on the PCIe slot.
For details, see Installing Expansion Cards.
2. Connect the expansion units to the NAS using the following topology.
TS-x83XU User Guide
Installation and Configuration 19