QNAP TS-328 User manual

TS-328
TS-328
User Guide
Document Version: 1
23/03/2018

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-328..........................................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 5
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................6
Rear Panel................................................................................................................................................7
Front Drive Numbering............................................................................................................................. 7
Installation Requirements............................................................................................................................. 8
Setting Up the NAS.......................................................................................................................................8
3. Installation and Configuration
Drive Installation........................................................................................................................................... 9
Installing 3.5-inch Hard Drives..................................................................................................................9
Installing 2.5-inch Hard Drives or Solid State Drives..............................................................................13
Removing the 2.5-inch Hard Drive or Solid State Drive Tray Base........................................................ 17
Attaching the 2.5-inch Hard Drive or Solid State Drive Tray Base......................................................... 18
QTS Installation.......................................................................................................................................... 19
Installing QTS Using Qfinder Pro........................................................................................................... 20
Installing QTS Using the Cloud Key....................................................................................................... 21
4. Basic Operations
Power Button.............................................................................................................................................. 24
Reset Button............................................................................................................................................... 24
USB One Touch Copy Button..................................................................................................................... 24
LEDs........................................................................................................................................................... 25
Beep Alarm................................................................................................................................................. 26
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 27
Support and Other Resources.................................................................................................................... 27
6. Glossary
CloudKey.................................................................................................................................................... 28
CloudLink....................................................................................................................................................28
myQNAPcloud............................................................................................................................................ 28
myQNAPcloud ID........................................................................................................................................28
Qfinder Pro................................................................................................................................................. 28
QTS.............................................................................................................................................................28
7. Notices
Limited Warranty.........................................................................................................................................29
Disclaimer................................................................................................................................................... 29
GNU Public License....................................................................................................................................29
FCC Notice................................................................................................................................................. 37
TS-328 User Guide
1

CE Notice....................................................................................................................................................37
SJ/T 11364-2006.........................................................................................................................................38
2

1. Preface
About This Guide
This guide provides information on the QNAP TS-328 NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing a task or
configuring settings.
Warnings provide information, that when ignored, may result to potential loss,
injury, or even death.
TS-328 User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TS-328 NAS.
About the TS-328
The TS-328 is an easy-to-use, lightweight NAS designed for backup, synchronization, remote access, and
home entertainment. Powered by a Realtek RTD 1296 quad-core ARM Cortex A53 processor with 2 GB
DDR4 memory, the TS-328 offers smooth and seamless data transmission for multiple users. Its tower
design makes it an ideal NAS for homes and small offices.
Hardware Specifications
Important
Modifying the hardware or software of your QNAP product invalidates the warranty. QNAP
is not responsible for any damage or data loss caused by unauthorized modifications and
installation of unsupported third-party applications.
Component TS-328
SKU
Ordering P/N TS-328
Processor
CPU Realtek RTD 1296 quad-core ARM Cortex A53, 1.4 GHz
Architecture 64-bit
Memory
Maximum memory System: 2 GB DDR4
Note
A small portion of the system memory is reserved for
transcoding.
Flash: 4 GB eMMC
Storage
Drive bays 3 x SATA 6 Gbps
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid state drives
Tip
The TS-328 comes with 1 drive tray base for 2.5-inch
SATA hard disk and solid state drives.
You can purchase additional drive tray bases from
QNAP or an authorized reseller. For details, go to
https://shop.qnap.com/.
Network
Gigabit Ethernet ports 2 x RJ45
External I/O Ports & Expansion Slots
TS-328 User Guide
Product Overview 4

Component TS-328
USB ports • Front: 1 x USB 3.0 Type-A
Note
You can use the One Touch Copy button with this port.
• Back: 1 x USB 2.0 Type-A
• Back: 1 x USB 3.0 Type-A
Interface
Buttons • Power
• USB One Touch Copy
• Reset
Maintenance port 1 x 3.5 mm maintenance port
Dimensions
Form factor Tower
Dimensions (H x W x D) 142 x 150 x 260.1 mm
5.59 x 5.9 x 10.24 in
Net weight 1.64 kg (3.62 lbs)
Other
Power supply unit 65W, 100-240V AC, 50/60 Hz
Smart fan 10 x 90 mm, 12V DC
Sound level 16.5 dBA
Note
The sound levels were tested at a bystander position,
which is within one meter from the NAS. The test NAS
operated at low speed with the maximum number of
drives installed.
Operating temperature 0 to 40˚C (32 to 104˚F)
Relative humidity • Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Important
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-328 NAS 1
2.5-inch drive tray base 1
Drive tray caddy pins 3
AC power adapter 1
Power cord 1
TS-328 User Guide
Product Overview 5

Item Quantity
Ethernet cable 1
Quick Installation Guide (QIG) 1
Components
Front Panel
No. Component No. Component
1 Status LED 6 Drive 3 LED
2 LAN LED 7 Power button
3 USB LED 8 USB One Touch Copy button
4 Drive 1 LED 9 USB 3.0 One Touch Copy port
5 Drive 2 LED - -
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Product Overview 6

Rear Panel
No. Component No. Component
1 Reset button 7 USB 3.0 port
2 Maintenance port 8 Power input
3 3.5 mm speaker port 9 Built-in speaker
4 Gigabit Ethernet RJ45 port 1 10 Kensington security slot
5 Gigabit Ethernet RJ45 port 2 11 Smart fan
6 USB 2.0 port - -
Front Drive Numbering
TS-328 User Guide
Product Overview 7

Note
The image shows the NAS laid on its left side.
Installation Requirements
Category Item
Environment • Room temperature: 0 to 40˚C (32 to 104˚F)
• Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface with no exposure to direct sunlight, liquids,
and chemicals
Hardware and peripherals • Storage drives
• Network cable
Tools • Flat head screwdriver
• Anti-static wrist strap
Setting Up the NAS
1. Place your NAS device in an environment that meets the requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives
•Installing 2.5-inch Hard Drives or Solid State Drives
3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation.
6. Log on to QTS.
TS-328 User Guide
Product Overview 8

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Drive Installation
Installing 3.5-inch Hard Drives
The TS-328 comes with 1 drive tray that supports 2.5-inch hard drives or solid state drives. This tray is in
drive bay 3. For details, see Front Drive Numbering.
You can disassemble this tray so it can be used for a 3.5-inch hard drive. For details, see Removing the 2.5-
inch Hard Drive or Solid State Drive Tray Base.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the cover.
a. Lay the NAS on its left side.
b. Remove the screws from the back of the NAS.
c. Slide the cover backward to unlock it.
d. Lift the cover off the NAS.
TS-328 User Guide
Installation and Configuration 9

3. Squeeze the drive tray caddy clips and then pull the caddy out of the drive bay.
4. Install the drive on the caddy.
a. Gently pull the sides of the caddy to remove the drive tray caddy rod.
TS-328 User Guide
Installation and Configuration 10

b. Align the holes of the drive and the caddy, and then insert the caddy pins.
5. Slide the caddy into the bay until the clips lock in place.
TS-328 User Guide
Installation and Configuration 11

6. Attach the cover.
a. Align the front cover with the grooves on the chassis.
b. Push the cover forward to lock it.
c. Attach the screws to the back of the NAS.
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Installation and Configuration 12

d. Place the NAS in its normal upright position.
7. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid State Drives
The TS-328 comes with 1 drive tray base that supports 2.5-inch hard drives or solid state drives. This tray
base is pre-installed in drive bay 3. For details, see Front Drive Numbering.
You can assemble additional 2.5-inch hard drive or solid state drive trays using the available drive tray
caddies and additional drive tray bases. For details, see Attaching the 2.5-inch Hard Drive or Solid State
Drive Tray Base.
You can purchase drive tray bases from QNAP or an authorized reseller. For details, go to https://
shop.qnap.com/.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the NAS cover.
a. Lay the NAS on its left side.
b. Remove the screws from the back of the NAS.
TS-328 User Guide
Installation and Configuration 13

c. Slide the cover backwards to unlock it.
d. Lift the cover off the NAS.
3. Squeeze the drive tray clips and then pull the tray out of the drive bay.
TS-328 User Guide
Installation and Configuration 14

4. Install the drive on the tray.
5. Slide the tray into the bay until the clips lock in place.
TS-328 User Guide
Installation and Configuration 15

6. Attach the cover.
a. Align the front cover with the grooves on the chassis.
b. Push the cover forward to lock it.
c. Attach the screws to the back of the NAS.
TS-328 User Guide
Installation and Configuration 16

d. Place the NAS in its normal upright position.
7. Power on the NAS.
Removing the 2.5-inch Hard Drive or Solid State Drive Tray Base
1. Gently pull the sides of the drive tray caddy to remove the pins from the drive tray base.
2. Insert the rear right pin of the caddy.
Tip
You can find extra caddy pins in the NAS package.
TS-328 User Guide
Installation and Configuration 17

Attaching the 2.5-inch Hard Drive or Solid State Drive Tray Base
The TS-328 comes with 3 drive tray caddies and 1 drive tray base for 2.5-inch hard drives or solid state
drives.
You can purchase additional drive tray bases from QNAP or an authorized reseller. For details, go to https://
shop.qnap.com/.
1. Gently pull the sides of the drive tray caddy to release the drive tray caddy rod
2. Remove the rear right pin from the caddy.
TS-328 User Guide
Installation and Configuration 18

3. Align the holes of the drive tray base and the caddy, and then insert the caddy pins.
QTS Installation
The TS-328 uses the QNAP QTS operating system. You can install QTS using any of the following methods.
TS-328 User Guide
Installation and Configuration 19