QNAP TS-h3087XU-RP User manual

TS-h3087XU-RP
User Guide
Document Version: 2
11/11/2022

Contents
1. Product Overview
About the TS-h3087XU-RP.........................................................................................................................................3
Hardware Specications............................................................................................................................................3
Package Contents...................................................................................................................................................... 5
Components............................................................................................................................................................... 6
Front Panel.............................................................................................................................................................6
Rear Panel.............................................................................................................................................................. 7
System Board.........................................................................................................................................................8
Drive Numbering...................................................................................................................................................8
Network Port Numbering.....................................................................................................................................9
USB Port Numbering.......................................................................................................................................... 10
Safety Information...................................................................................................................................................10
Installation Requirements...................................................................................................................................... 11
Setting Up the NAS.................................................................................................................................................. 12
2. Installation and Conguration
Hardware Installation..............................................................................................................................................13
Drive Installation.................................................................................................................................................13
Replacing Memory Modules.............................................................................................................................. 20
Installing Expansion Cards.................................................................................................................................27
Hot-swapping Redundant Power Supplies...................................................................................................... 31
Replacing Fans.....................................................................................................................................................33
Rail Kits................................................................................................................................................................. 47
Expansion Unit Installation................................................................................................................................47
QuTS hero Installation............................................................................................................................................ 52
Initializing QuTS hero Using Qnder Pro......................................................................................................... 53
Initializing QuTS hero Using the Cloud Installation Website.........................................................................55
3. Basic Operations
Power Button........................................................................................................................................................... 58
Reset Button.............................................................................................................................................................58
LEDs...........................................................................................................................................................................59
Audio Alerts.............................................................................................................................................................. 61
4. NAS Migration
NAS Migration Requirements.................................................................................................................................63
Status and Setting Changes After NAS Migration................................................................................................63
Migrating a NAS....................................................................................................................................................... 64
5. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 65
Hot-swapping Failed Drives....................................................................................................................................65
Recovering Unintentionally Removed Healthy Drives........................................................................................ 66
Support and Other Resources................................................................................................................................66
6. Glossary
Cloud Key.................................................................................................................................................................. 67
myQNAPcloud.......................................................................................................................................................... 67
myQNAPcloud Link..................................................................................................................................................67
Qnder Pro............................................................................................................................................................... 67
TS-h3087XU-RP User Guide
1

QuTS hero................................................................................................................................................................. 67
7. Notices
Limited Warranty..................................................................................................................................................... 68
Disclaimer................................................................................................................................................................. 68
Copyright and Trademarks..................................................................................................................................... 68
GNU Public License..................................................................................................................................................69
CE Notice...................................................................................................................................................................76
UKCA Notice..............................................................................................................................................................76
FCC Notice.................................................................................................................................................................76
VCCI Notice............................................................................................................................................................... 77
BSMI Notice.............................................................................................................................................................. 77
SJ/T 11364-2006........................................................................................................................................................78
2

1. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-h3087XU-RP
The high-capacity TS-h3087XU-RP is powered by an Intel® Xeon® E-2378 processor, supports up to 128 GB
DDR4 ECC memory, and provides an HDD/SSD hybrid storage architecture that delivers reliable server-grade
performance. Running the ZFS-based QuTS hero operating system, the TS-h3087XU-RP supports inline
data deduplication, up to 65536 snapshots, real-time SnapSync, and QSAL (QNAP SSD Antiwear Leveling)—
providing a storage solution that meets business requirements for le servers, virtualization servers, VDI,
and backup/restore.
Hardware Specications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third
party invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
• This QNAP device is warranted against defects in materials and workmanship for a
period of three (3) years. For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Ordering P/N CPU Memory
TS-h3087XU-RP-E2378-64G Intel® Xeon® E-2378 64 GB
Component TS-h3087XU-RP
Processor
CPU Intel® Xeon® E-2378
Frequency 8-core/16-thread 2.6 GHz base/4.8 GHz turbo
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 64 GB RAM: 4 x 16 GB DDR4 ECC UDIMM
TS-h3087XU-RP User Guide
Product Overview 3

Component TS-h3087XU-RP
Memory slots 4 x UDIMM DDR4
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with
identical specications.
• Using unsupported modules may degrade
performance, cause errors, or prevent the operating
system from starting.
• This device supports ECC memory modules.
Maximum memory 128 GB RAM: 4 x 32 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays • 24 x 3.5-inch SATA
• 6 x 2.5-inch SATA
Drive compatibility 2.5-inch bays:
• 2.5-inch SATA solid-state drives
3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Tip
• For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• The drive bays are backward compatible with SATA 3
Gbps drives.
SSD cache acceleration
support
This device supports SSD cache acceleration for all drives.
Hot-swapping This device supports hot-swapping for all drives.
Network
2.5 Gigabit network interface 2 x 2.5 GbE (RJ45)
Note
The 2.5 Gigabit Ethernet RJ45 ports support the following
network connectivity speeds: 2.5 GbE, 1 GbE, 100 Mbps,
and 10 Mbps.
10 Gigabit network interface 2 x 10GBASE-T (RJ45)
Note
The 10GBASE-T RJ45 ports support the following network
connectivity speeds: 10 GbE, 5 GbE, 2.5 GbE, 1 GbE, 100
Mbps, and 10 Mbps.
TS-h3087XU-RP User Guide
Product Overview 4

Component TS-h3087XU-RP
External I/O Ports & Expansion Slots
PCIe slots • 2 x PCIe Gen 4.0 x4
• 1 x PCIe Gen 4.0 x8
Tip
For the list of compatible drive models and expansion
cards, go to https://www.qnap.com/compatibility.
USB ports 4 x USB 3.2 Gen 2 Type-A
Interface
Buttons • Power
• Reset
Dimensions
Form factor 4U Rackmount
Dimensions (H x W x D) 178 x 483 x 630 mm
(7.00 x 19.01 x 24.80 in)
Net weight 21.78 kg (48.01 lbs)
Others
Power supply unit 2 x 800W, 100-240V
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
• This battery is a button battery. If swallowed, a lithium
button battery can cause severe or fatal injuries within
2 hours. Keep batteries out of reach of children.
• To avoid potential battery explosion, causing injury or
damage to components, ensure that you replace the
existing battery with a battery of the same type.
Fans 4 x 80 mm, 12V DC
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-h3087XU-RP 1
Drive trays • 2.5-inch drive trays: 6
• 3.5-inch drive trays: 24
Power cord 2
TS-h3087XU-RP User Guide
Product Overview 5

Item Quantity
Screws for 2.5-inch drives 144 screws
Screws for 3.5-inch drives 120 screws
Quick Installation Guide (QIG) 1
Ethernet cable 1 x 10 GbE Cat6A Ethernet cable
Components
Front Panel
No. Component No. Component
1 Drive activity LED 4 System status LED
2 Drive status LED 5 LAN LED
3 Power button 6 Expansion unit LED
TS-h3087XU-RP User Guide
Product Overview 6

Rear Panel
No. Component No. Component
1 Drive activity LED 9 2.5 Gigabit Ethernet ports (RJ45)
2 Drive status LED 10 2.5 Gigabit Ethernet activity LEDs
3 2.5-inch SATA drive bays 11 2.5 Gigabit Ethernet speed LEDs
4 PCIe slot 3 cover 12 10GBASE-T ports (RJ45)
5 PCIe slot 2 cover 13 10 Gigabit Ethernet activity LEDs
6 PCIe slot 1 cover 14 10 Gigabit Ethernet speed LEDs
7 Power supply units 15 Console port
Note
This port is only for engineering
purposes.
8 USB 3.2 Gen 2 Type-A ports 16 Reset button
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Product Overview 7

System Board
No. Component No. Component
1 PCIe slot 1: PCIe Gen 4.0 x8 6 Memory slot 3 (Channel B, DIMM 1, black)
2 PCIe slot 2: PCIe Gen 4.0 x4 7 Memory slot 4 (Channel B, DIMM 2, blue)
3 PCIe slot 3: PCIe Gen 4.0 x4 8 2.5-inch drive bay fan
4 Memory slot 1 (Channel A, DIMM 1, black) 9 CPU fan
5 Memory slot 2 (Channel A, DIMM 2, blue) 10 System fans
Drive Numbering
2.5-inch Drive Bays
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Product Overview 8

3.5-inch Drive Bays
Network Port Numbering
TS-h3087XU-RP User Guide
Product Overview 9

USB Port Numbering
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• This product contains a button battery.
TS-h3087XU-RP User Guide
Product Overview 10

• If swallowed, a lithium button battery can cause severe or fatal injuries within 2 hours.
• Keep batteries out of reach of children.
• If you think batteries may have been swallowed or placed inside any part of the body, seek immediate
medical attention.
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
• The device is not suitable for use in locations where children are likely to be present.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct device ventilation or apply
pressure to the device or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
TS-h3087XU-RP User Guide
Product Overview 11

Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Optional: Replace or install additional memory modules.
For details, see Replacing Memory Modules.
3. Optional: Install expansion cards.
For details, see Installing Expansion Cards.
4. Optional: Connect expansion units.
For details, see Expansion Unit Installation.
5. Install drives.
For details, see the following topics:
•Installing 3.5-inch Drives on 3.5-inch Trays
•Installing 2.5-inch Solid-State Drives on 3.5-inch Trays
•Installing 2.5-inch Solid-State Drives on 2.5-inch Trays
6. Connect the power cords and all applicable cables.
Note
To set up redundant power supply, connect power cords to both power supply units.
7. Power on the NAS.
8. Install QuTS hero.
For details, see QuTS hero Installation.
9. Log on to QuTS hero.
TS-h3087XU-RP User Guide
Product Overview 12

2. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing or replacing drives, memory modules, expansion cards,
redundant power supply units, system fans, rail kits, and expansion units.
Drive Installation
The TS-h3087XU-RP is compatible with 3.5-inch hard drives and 2.5-inch solid-state drives.
Installing 3.5-inch Drives on 3.5-inch Trays
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Remove the drive tray.
a. Slide the lock to the left.
b. Push the button to release the tray handle.
c. Pull the tray out.
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Installation and Conguration 13

3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
b. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
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Installation and Conguration 14

c. Slide the lock to the right.
5. Power on the NAS.
Installing 2.5-inch Solid-State Drives on 3.5-inch Trays
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Remove the drive tray.
TS-h3087XU-RP User Guide
Installation and Conguration 15

a. Slide the lock to the left.
b. Push the button to release the tray handle.
c. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
TS-h3087XU-RP User Guide
Installation and Conguration 16

4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
TS-h3087XU-RP User Guide
Installation and Conguration 17

c. Slide the lock to the right.
5. Power on the NAS.
Installing 2.5-inch Solid-State Drives on 2.5-inch Trays
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TS-h3087XU-RP User Guide
Installation and Conguration 18

3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
TS-h3087XU-RP User Guide
Installation and Conguration 19