QNAP TS-h 87XU-RP Series User manual

TS-hx87XU-RP
TS-h1887XU-RP
TS-h2287XU-RP
User Guide
Document Version: 2
11/11/2022

Contents
1. Product Overview
About the TS-hx87XU-RP...........................................................................................................................................3
Hardware Specications............................................................................................................................................3
Package Contents...................................................................................................................................................... 6
Components............................................................................................................................................................... 6
Front Panel.............................................................................................................................................................7
Rear Panel.............................................................................................................................................................. 7
System Board.........................................................................................................................................................9
Front Drive Numbering (3.5-inch Drive Bays)..................................................................................................10
Rear Drive Numbering (2.5-inch Drive Bays)................................................................................................... 10
Network Port Numbering.................................................................................................................................. 11
USB Port Numbering.......................................................................................................................................... 11
Safety Information...................................................................................................................................................11
Installation Requirements...................................................................................................................................... 12
Setting Up the NAS.................................................................................................................................................. 13
2. Installation and Conguration
Hardware Installaion............................................................................................................................................... 14
Attaching the Case Cover...................................................................................................................................14
Removing the Case Cover.................................................................................................................................. 15
Drive Installation.................................................................................................................................................17
Replacing Memory Modules.............................................................................................................................. 23
Installing Expansion Cards.................................................................................................................................26
Hot-Swapping Redundant Power Supplies...................................................................................................... 29
Replacing Fans on the TS-h1887XU-RP.............................................................................................................30
Replacing Fans on the TS-h2287XU-RP.............................................................................................................33
Rail Kits................................................................................................................................................................. 41
Expansion Unit Installation................................................................................................................................42
QuTS hero Installation............................................................................................................................................ 46
Initializing QuTS hero Using Qnder Pro......................................................................................................... 47
Initializing QuTS hero Using the Cloud Installation Website.........................................................................49
3. Basic Operations
Power Button........................................................................................................................................................... 52
Reset Button.............................................................................................................................................................52
LEDs...........................................................................................................................................................................53
Audio Alerts.............................................................................................................................................................. 55
4. NAS Migration
NAS Migration Requirements.................................................................................................................................57
Status and Setting Changes After NAS Migration................................................................................................57
Migrating a NAS....................................................................................................................................................... 58
5. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 59
Hot-swapping Failed Drives....................................................................................................................................59
Recovering Unintentionally Removed Healthy Drives........................................................................................ 60
Support and Other Resources................................................................................................................................60
6. Glossary
TS-hx87XU-RP User Guide
1

Cloud Key.................................................................................................................................................................. 61
myQNAPcloud.......................................................................................................................................................... 61
myQNAPcloud Link..................................................................................................................................................61
Qnder Pro............................................................................................................................................................... 61
QuTS hero................................................................................................................................................................. 61
7. Notices
Limited Warranty..................................................................................................................................................... 62
Disclaimer................................................................................................................................................................. 62
Copyright and Trademarks..................................................................................................................................... 62
GNU Public License..................................................................................................................................................63
CE Notice...................................................................................................................................................................70
UKCA Notice..............................................................................................................................................................70
FCC Notice.................................................................................................................................................................70
VCCI Notice............................................................................................................................................................... 71
BSMI Notice.............................................................................................................................................................. 71
SJ/T 11364-2006........................................................................................................................................................72
2

1. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-hx87XU-RP
The high-capacity TS-hx87XU-RP is powered by an Intel® Xeon® E-2300 series processor, supports up to 128
GB DDR4 ECC memory, and provides an HDD/SSD hybrid storage architecture that delivers reliable server-
grade performance. Running the ZFS-based QuTS hero operating system, the TS-hx87XU-RP supports inline
data deduplication, up to 65536 snapshots, real-time SnapSync, and QSAL (QNAP SSD Antiwear Leveling)—
providing a storage solution that meets business requirements for le servers, virtualization servers, VDI,
and backup/restore.
Hardware Specications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third
party invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
• This QNAP device is warranted against defects in materials and workmanship for a
period of three (3) years. For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Ordering P/N CPU Memory
TS-h1887XU-RP-E2334-16G Intel® Xeon® E-2334 16 GB
TS-h1887XU-RP-E2336-32G Intel® Xeon® E-2336 32 GB
TS-h2287XU-RP-E2336-32G Intel® Xeon® E-2336 32 GB
TS-h2287XU-RP-E2378-64G Intel® Xeon® E-2378 64 GB
Component TS-h1887XU-RP TS-h2287XU-RP
Processor
CPU • TS-h1887XU-RP-E2334-16G:
Intel® Xeon® E-2334
• TS-h1887XU-RP-E2336-32G:
Intel® Xeon® E-2336
• TS-h2287XU-RP-E2336-32G:
Intel® Xeon® E-2336
• TS-h2287XU-RP-E2378-64G:
Intel® Xeon® E-2378
Frequency • TS-h1887XU-RP-E2334-16G:
4-core/8-thread 3.4 GHz base/4.8 GHz
turbo
• TS-h1887XU-RP-E2336-32G:
6-core/12-thread 2.9 GHz base/4.8 GHz
turbo
• TS-h2287XU-RP-E2336-32G:
6-core/12-thread 2.9 GHz base/4.8 GHz
turbo
• TS-h2287XU-RP-E2378-64G:
8-core/16-thread 2.6 GHz base/4.8 GHz
turbo
TS-hx87XU-RP User Guide
Product Overview 3

Component TS-h1887XU-RP TS-h2287XU-RP
Architecture x86 64-bit
Encryption
engine
AES-NI
Memory
Pre-installed
memory
• TS-h1887XU-RP-E2334-16G:
16 GB RAM: 1 x 16 GB DDR4 ECC
UDIMM
• TS-h1887XU-RP-E2336-32G:
32 GB RAM: 2 x 16 GB DDR4 ECC
UDIMM
• TS-h2287XU-RP-E2336-32G:
32 GB RAM: 2 x 16 GB DDR4 ECC
UDIMM
• TS-h2287XU-RP-E2378-64G:
64 GB RAM: 4 x 16 GB DDR4 ECC
UDIMM
Memory slots 4 x UDIMM DDR4
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more than one
memory slot, use QNAP modules with identical specications.
• Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
• This device supports ECC memory modules.
Maximum
memory
128 GB RAM: 4 x 32 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays • 12 x 3.5-inch SATA
• 6 x 2.5-inch SATA
• 16 x 3.5-inch SATA
• 6 x 2.5-inch SATA
Drive
compatibility
2.5-inch bays:
• 2.5-inch SATA solid-state drives
3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Tip
• For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• The drive bays are backward compatible with SATA 3 Gbps drives.
SSD cache
acceleration
support
This device supports SSD cache acceleration for all drives.
Hot-swapping This device supports hot-swapping for all drives.
Network
TS-hx87XU-RP User Guide
Product Overview 4

Component TS-h1887XU-RP TS-h2287XU-RP
2.5 Gigabit
network
interface
2 x 2.5 GbE (RJ45)
Note
The 2.5 Gigabit Ethernet RJ45 ports support the following network
connectivity speeds: 2.5 GbE, 1 GbE, 100 Mbps, and 10 Mbps.
10 Gigabit
network
interface
2 x 10GBASE-T (RJ45)
Note
The 10GBASE-T RJ45 ports support the following network connectivity
speeds: 10 GbE, 5 GbE, 2.5 GbE, 1 GbE, 100 Mbps, and 10 Mbps.
External I/O Ports & Expansion Slots
PCIe slots • 2 x PCIe Gen 4.0 x4
• 1 x PCIe Gen 4.0 x8
Tip
For the list of compatible drive models and expansion cards, go to
https://www.qnap.com/compatibility.
USB ports 4 x USB 3.2 Gen 2 Type-A
Interface
Buttons • Power
• Reset
Dimensions
Form factor 2U Rackmount 3U Rackmount
Dimensions (H x
W x D)
88 x 483 x 630 mm
(3.46 x 19.01 x 24.80 in)
133 × 483 × 630 mm
(5.23 x 19.01 x 24.80 in)
Net weight 13 kg (28.66 lbs) 15.64 kg (34.48 lbs)
Others
Power supply
unit
2 x 550W, 100-240V
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
• This battery is a button battery. If swallowed, a lithium button
battery can cause severe or fatal injuries within 2 hours. Keep
batteries out of reach of children.
• To avoid potential battery explosion, causing injury or damage to
components, ensure that you replace the existing battery with a
battery of the same type.
Fans 4 x 60 mm, 12V DC • 3 x 60mm, 12V DC
• 1 x 80mm, 12V DC
Operating
temperature
0˚C to 40˚C (32˚F to 104˚F)
Relative
humidity
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
TS-hx87XU-RP User Guide
Product Overview 5

Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-hx87XU-RP 1
Drive trays • TS-h1887XU-RP
• 2.5-inch drive trays: 6
• 3.5-inch drive trays: 12
• TS-h2287XU-RP
• 2.5-inch drive trays: 6
• 3.5-inch drive trays: 16
Power cord 2
Screws for 2.5-inch drives • TS-h1887XU-RP:
60 screws
• TS-h2287XU-RP:
72 screws
Screws for 3.5-inch drives • TS-h1887XU-RP:
48 screws
• TS-h2287XU-RP:
64 screws
Quick Installation Guide (QIG) 1
Ethernet cable 1 x 10 GbE Cat6A Ethernet cable
Components
TS-hx87XU-RP User Guide
Product Overview 6

Front Panel
No. Component No. Component
1 Drive LED 4 LAN LED
2 Power button 5 Expansion unit LED
3 Status LED - -
Rear Panel
TS-h1887XU-RP
No. Component No. Component
1 2.5-inch SATA drive bays 9 2.5 Gigabit Ethernet speed LEDs
TS-hx87XU-RP User Guide
Product Overview 7

No. Component No. Component
2 Drive activity LED 10 2.5 Gigabit Ethernet activity LEDs
3 Drive status LED 11 USB 3.2 Gen 2 Type-A ports
4 Reset button 12 Console port
Note
This port is only for engineering
purposes.
5 10GBASE-T ports (RJ45) 13 PCIe slot 3 cover
6 10 Gigabit Ethernet speed LEDs 14 PCIe slot 2 cover
7 10 Gigabit Ethernet activity LEDs 15 PCIe slot 1 cover
8 2.5 Gigabit Ethernet ports (RJ45) 16 Power supply units
TS-h2287XU-RP
No. Component No. Component
1 2.5-inch SATA drive bays 9 USB 3.2 Gen 2 Type-A ports
2 Reset button 10 Console port
Note
This port is only for engineering
purposes.
3 10GBASE-T ports (RJ45) 11 PCIe slot 3 cover
4 2.5 Gigabit Ethernet ports (RJ45) 12 PCIe slot 2 cover
5 10 Gigabit Ethernet speed LEDs 13 PCIe slot 1 cover
6 10 Gigabit Ethernet activity LEDs 14 Power supply units
7 2.5 Gigabit Ethernet speed LEDs 15 Drive activity LED
8 2.5 Gigabit Ethernet activity LEDs 16 Drive status LED
TS-hx87XU-RP User Guide
Product Overview 8

System Board
TS-h1887XU-RP
No. Component No. Component
1 PCIe slot 1 (PCIe Gen 4.0 x8) 5 Memory slot 2 (Channel A, DIMM 2, blue)
2 PCIe slot 2 (PCIe Gen 4.0 x4) 6 Memory slot 3 (Channel B, DIMM 1, black)
3 PCIe slot 3 (PCIe Gen 4.0 x4) 7 Memory slot 4 (Channel B, DIMM 2, blue)
4 Memory slot 1 (Channel A, DIMM 1, black) 8 System fans
TS-h2287XU-RP
No. Component No. Component
1 PCIe slot 1 (PCIe Gen 4.0 x8) 6 Memory slot 3 (Channel B, DIMM 1, black)
TS-hx87XU-RP User Guide
Product Overview 9

No. Component No. Component
2 PCIe slot 2 (PCIe Gen 4.0 x4) 7 Memory slot 4 (Channel B, DIMM 2, blue)
3 PCIe slot 3 (PCIe Gen 4.0 x4) 8 System fans
4 Memory slot 1 (Channel A, DIMM 1, black) 9 CPU fan
5 Memory slot 2 (Channel A, DIMM 2, blue) - -
Front Drive Numbering (3.5-inch Drive Bays)
TS-h1887XU-RP
TS-h2287XU-RP
Rear Drive Numbering (2.5-inch Drive Bays)
TS-hx87XU-RP User Guide
Product Overview 10

Network Port Numbering
USB Port Numbering
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
TS-hx87XU-RP User Guide
Product Overview 11

Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• This product contains a button battery.
• If swallowed, a lithium button battery can cause severe or fatal injuries within 2 hours.
• Keep batteries out of reach of children.
• If you think batteries may have been swallowed or placed inside any part of the body, seek immediate
medical attention.
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
• The device is not suitable for use in locations where children are likely to be present.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct device ventilation or apply
pressure to the device or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
TS-hx87XU-RP User Guide
Product Overview 12

Category Item
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Optional: Replace or install additional memory modules.
For details, see Replacing Memory Modules.
3. Optional: Install expansion cards.
For details, see Installing Expansion Cards.
4. Optional: Connect expansion units.
For details, see Expansion Unit Installation.
5. Install drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Solid-State Drives on 3.5-inch Trays
•Installing 2.5-inch Solid-State Drives on 2.5-inch Trays
6. Connect the power cords and all applicable cables.
Note
To set up redundant power supply, connect power cords to both power supply units.
7. Power on the NAS.
8. Install QuTS hero.
For details, see QuTS hero Installation.
9. Log on to QuTS hero.
TS-hx87XU-RP User Guide
Product Overview 13

2. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installaion
This section provides information on installing or replacing drives, memory modules, expansion cards,
redundant power supply units, fans, rail kits, and expansion units.
Attaching the Case Cover
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Place the cover on the device.
2. Slide the cover forward.
TS-hx87XU-RP User Guide
Installation and Conguration 14

3. Tighten the screws.
TS-h1887XU-RP
TS-h2287XU-RP
Removing the Case Cover
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
TS-hx87XU-RP User Guide
Installation and Conguration 15

•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the device.
2. Disconnect the power cords from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Loosen the screws.
TS-h1887XU-RP
TS-hx87XU-RP User Guide
Installation and Conguration 16

TS-h2287XU-RP
b. Slide the cover back.
c. Lift the cover o the device.
Drive Installation
The TS-hx87XU-RP is compatible with 3.5-inch hard drives and 2.5-inch solid-state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Warning
TS-hx87XU-RP User Guide
Installation and Conguration 17

• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
TS-hx87XU-RP User Guide
Installation and Conguration 18

4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
5. Power on the NAS.
TS-hx87XU-RP User Guide
Installation and Conguration 19