QNAP TS-hx77XU-RP User manual

TS-hx77XU-RP
TS-h977XU-RP
TS-h1277XU-RP
User Guide
Document Version: 1
05/05/2020

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-hx77XU-RP.............................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................8
System Board.........................................................................................................................................10
Drive Numbering.....................................................................................................................................11
Installation Requirements........................................................................................................................... 13
Safety Information.......................................................................................................................................13
Setting Up the NAS.....................................................................................................................................14
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 15
Drive Installation.....................................................................................................................................15
Replacing Expansion Cards................................................................................................................... 30
Hot-Swapping Redundant Power Supply Units......................................................................................37
Installing Handles on the TS-h977XU-RP.............................................................................................. 39
Rail Kits.................................................................................................................................................. 40
Expansion Unit Installation..................................................................................................................... 40
QuTS hero Installation................................................................................................................................ 46
Installing QuTS hero Using Qfinder Pro................................................................................................. 47
Installing QuTS hero Using the Cloud Key.............................................................................................48
4. Basic Operations
Power Button.............................................................................................................................................. 50
Reset Button............................................................................................................................................... 50
LEDs........................................................................................................................................................... 51
Audio Alert.................................................................................................................................................. 52
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 53
Hot-swapping Failed Drives........................................................................................................................53
Support and Other Resources.................................................................................................................... 53
6. Glossary
CloudKey.................................................................................................................................................... 55
myQNAPcloud Link.....................................................................................................................................55
myQNAPcloud............................................................................................................................................ 55
myQNAPcloud ID........................................................................................................................................55
Qfinder Pro................................................................................................................................................. 55
QuTS hero.................................................................................................................................................. 55
7. Notices
TS-hx77XU-RP User Guide
1

Limited Warranty.........................................................................................................................................56
Disclaimer................................................................................................................................................... 56
GNU Public License....................................................................................................................................56
CE Notice....................................................................................................................................................64
FCC Notice................................................................................................................................................. 64
VCCI Notice................................................................................................................................................ 64
BSMI Notice................................................................................................................................................65
SJ/T 11364-2006.........................................................................................................................................65
2

1. Preface
About This Guide
This guide provides information on the QNAP TS-hx77XU-RP NAS and step-by-step instructions on
installing the hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-hx77XU-RP User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TS-hx77XU-RP NAS.
About the TS-hx77XU-RP
Equipped with an AMD Ryzen™ processor, the TS-hx77XU-RP NAS is a powerful solution for the storage,
backup, sharing, and centralized management of your data. The new powerful AMD Ryzen™ processors
enable the TS-hx77XU-RP to run on QNAP's NAS ZFS file based operating system QuTS hero. Featuring a
versatile PCIe expansion card slot and scaling up to 64 GB of memory, the TS-hx77XU-RP adapts to your
changing business needs. Each TS-hx77XU-RP also features four network ports (two 10GbE SFP+ and two
1GbE RJ45) for increased bandwidth and throughput, and a pre-installed dual-port 10Gbase-T RJ45 network
expansion card. The TS-hx77XU-RP is able to leverage its AES-NI encryption engine to accelerate the
performance of encrypted file transfers.
Hardware Specifications
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TS-h977XU-RP-3700X-32G 9 AMD Ryzen™ 7 3700X Redundant
TS-h1277XU-RP-3700X-32G 12 AMD Ryzen™ 7 3700X Redundant
TS-h1277XU-RP-3700X-128G 12 AMD Ryzen™ 7 3700X Redundant
Component TS-h977XU-RP-3700X-32G TS-h1277XU-
RP-3700X-32G
TS-h1277XU-
RP-3700X-128G
Processor
CPU AMD Ryzen™ 7 3700X
Frequency 8-core/16 thread 3.4 GHz base/Turbo 4.4 GHz
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 32 GB RAM: 2 x 16 GB UDIMM DDR4 128 GB RAM: 4 x 32
GB UDIMM DDR4
Memory slots 4 x Long-DIMM DDR4
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more than
one memory slot, use QNAP modules with identical
specifications.
• Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from starting.
Maximum memory 64 GB RAM: 4 x 16 GB 128 GB RAM: 4 x 32
GB
Flash memory 5 GB (dual-boot OS protection)
TS-hx77XU-RP User Guide
Product Overview 4

Component TS-h977XU-RP-3700X-32G TS-h1277XU-
RP-3700X-32G
TS-h1277XU-
RP-3700X-128G
Storage
Drive bays • 4 x 3.5-inch SATA 6 Gbps
• 5 x 2.5-inch SATA 6 Gbps
12 x 3.5-inch SATA 6 Gbps
Note
The drive bays are backward compatible with SATA 3 Gbps
drives.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
2.5-inch bays:
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Important
2.5-inch drive trays only support drives with a maximum height
of 9.5 mm.
SSD cache
acceleration support
• 3.5-inch drive bays: 1 to 4
• 2.5-inch drive bays: 5 to 9
3.5-inch drive bays: 1 to 12
Optional: M.2 SSD slots on an M.2 SSD expansion card
Hot-swapping Supported
Network
10 Gigabit Ethernet
ports
• 2 x 10GbE SFP+ SmartNIC
• 2 x 10GbaseT RJ45
Gigabit Ethernet ports 2 x GbE RJ45
External I/O Ports & Expansion Slots
PCIe slots 1 x PCIe 3.0 x16 • 2 x PCIe 3.0 x4
• 2 x PCIe 3.0 x8
Note
Certain PCIe slot lengths are affected
by installation of expansion cards in
neighboring PCIe slots. For details,
see Replacing Expansion Cards.
Tip
For the list of compatible expansion cards, go to https://
www.qnap.com/compatibility.
TS-hx77XU-RP User Guide
Product Overview 5

Component TS-h977XU-RP-3700X-32G TS-h1277XU-
RP-3700X-32G
TS-h1277XU-
RP-3700X-128G
USB ports • 4 x USB 3.2 Gen 1 Type-A
• 1 x USB 3.2 Gen 2
(10Gbps) 5V/1A Type-A
• 4 x USB 3.2 Gen 1 Type-A
• 1 x USB 3.2 Gen 2 (10Gbps) 5V/3A Type-C
• 1 x USB 3.2 Gen 2 (10Gbps) 5V/1A Type-A
HDMI ports Optional: PCIe expansion card
Interface
Display panel Monochrome backlit LCD display
Buttons • Power
• Reset
Dimensions
Form factor 1U Rackmount 2U Rackmount
Dimensions (H x W x
D)
43.3 x 482.6 x 505.54 mm
(1.70 x 19.00 x 19.90 in)
88.3 x 482 x 562 mm
(3.48 x 18.98 x 22.13 in)
Net weight 8.62 kg (19.00 lbs) 13.73 kg (30.27 lbs)
Others
Rail compatibility RAIL-B02
Note
• Rail kits are not included with the NAS and must be
purchased separately. For details, contact an authorized
reseller or go to http://shop.qnap.com.
• Information on rail kit installation can be found in the
installation guide included in the rail kit package.
Power supply unit • TS-h977XU-RP: 2 x 300W, 100-240V AC, 50/60 Hz
• TS-h1277XU-RP: 2 x 300W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Important
Dispose of used batteries according to local regulations or the
instructions of the battery manufacturer.
Sound level 43.8 db(A) 37.2 db(A)
Note
The sound level was tested at a bystander position, which is
within one meter of the NAS. The test NAS operated at low
speed with the maximum number of drives installed.
Fans System: 3 x 40 mm, 12V DC
fans
System: 2 x 70 mm, 12V DC fans
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
TS-hx77XU-RP User Guide
Product Overview 6

Package Contents
Item Quantity
TS-hx77XU-RP 1
Power cord 2
Ethernet cable • 2 x 1GbE (black Cat5e)
• 1 x 10GbE (blue Cat6a)
Screws for 2.5-inch drives • TS-h977XU-RP: 36
• TS-h1277XU-RP: 36
Screws for 3.5-inch drives • TS-h977XU-RP: 16
• TS-h1277XU-RP: 48
Quick Installation Guide (QIG) 1
Components
Front Panel
TS-h977XU-RP
1 Status LED 3 Drive LEDs
2 LAN LED 4 Power button
TS-hx77XU-RP User Guide
Product Overview 7

TS-h1277XU-RP
1 Drive LEDs 4 LAN LED
2 Power button 5 Expansion unit LED
3 Status LED - -
Rear Panel
TS-h977XU-RP
TS-hx77XU-RP User Guide
Product Overview 8

No. Component No. Component
1 Ethernet port 3 (10GbE SFP+) 7 Power supply unit 1
2 USB 3.2 Gen 2 Type-A port 8 Ethernet port 2 (GbE RJ45)
3 Ethernet port 1 (GbE RJ45) 9 USB 2.0 Type-A ports
4 Ethernet port 6 (10GBase-T RJ45) 10 Ethernet port 4 (10GbE SFP+)
5 Ethernet port 5 (10GBase-T RJ45) 11 Reset button
6 Power supply unit 2 - -
TS-h1277XU-RP
No. Component No. Component
1 Ethernet port 3 (10GbE SFP+) 8 Ethernet port 5 (10GBase-T RJ45)
2 USB 3.2 Gen 2 Type-A port 9 Ethernet port 2 (GbE RJ45)
3 Ethernet port 1 (GbE RJ45) 10 USB 3.2 Gen 2 Type-C port
4 Ethernet port 6 (10GBase-T RJ45) 11 USB 2.0 Type-A ports
5 PCIe full-height covers 12 Ethernet port 4 (10GbE SFP+)
6 Power supply unit 1 13 Reset button
7 Power supply unit 2 - -
TS-hx77XU-RP User Guide
Product Overview 9

System Board
TS-h977XU-RP
No. Component No. Component
1 PCIe 3.0 x16 slot 1
Note
A dual-port 10Base-T expansion
card is installed on this PCIe slot.
4 Memory slot 3
2 Memory slot 1 5 Memory slot 4
3 Memory slot 2 - -
TS-hx77XU-RP User Guide
Product Overview 10

TS-h1277XU-RP
No. Component No. Component
1 PCIe 3.0 x4 slot 1 5 Memory slot 1
2 PCIe 3.0 x8 slot 2 6 Memory slot 2
3 PCIe 3.0 x4 slot 3 7 Memory slot 3
4 PCIe 3.0 x8 slot 4
Note
A dual-port 10Base-T expansion
card is installed on this PCIe slot.
8 Memory slot 4
Drive Numbering
TS-h977XU-RP 3.5-inch Trays
TS-hx77XU-RP User Guide
Product Overview 11

TS-h977XU-RP 2.5-inch Trays
TS-h1277XU-RP
TS-hx77XU-RP User Guide
Product Overview 12

Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://www.qnap.com/
compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The NAS should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the NAS.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
The device may have one or more power supply unit (PSU) cords. To avoid serious injuries, a trained
service technician must disconnect all PSU cords before installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
TS-hx77XU-RP User Guide
Product Overview 13

• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Setting Up the NAS
Important
Read all safety requirements and information in Safety Information carefully before setting
up the NAS or installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Optional: Replace memory modules.
For details, see Replacing Memory Modules.
3. Optional: Replace expansion cards.
For details, see Replacing Expansion Cards.
4. Install the NAS on a rack.
5. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
•Installing 2.5-inch Solid-State Drives on 2.5-inch Trays on the TS-h977XU-RP
6. Connect the power cord and all applicable cables.
7. Power on the NAS.
8. Install QuTS hero.
For details, see QuTS hero Installation.
9. Log on to QuTS hero.
TS-hx77XU-RP User Guide
Product Overview 14

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-hx77XU-RP is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5-inch solid-state
drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive and installing QuTS hero deletes all data on the drive.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TS-hx77XU-RP User Guide
Installation and Configuration 15

3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
TS-hx77XU-RP User Guide
Installation and Configuration 16

b. Push the handle.
5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
Warning
• Installing a drive and installing QuTS hero deletes all data on the drive.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TS-hx77XU-RP User Guide
Installation and Configuration 17

3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
TS-hx77XU-RP User Guide
Installation and Configuration 18

b. Push the handle.
5. Power on the NAS.
Installing 2.5-inch Solid-State Drives on 2.5-inch Trays on the TS-h977XU-RP
Warning
• Installing a drive and installing QuTS hero deletes all data on the drive.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the case cover.
a. Remove the screws.
b. Lift the cover up.
TS-hx77XU-RP User Guide
Installation and Configuration 19