QNAP TVS 72X Series User manual

TVS-x72X
TVS-672X
TVS-872X
User Guide
Document Version: 2
05/03/2021

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TVS-x72X..................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................8
Rear Panel................................................................................................................................................9
System Board......................................................................................................................................... 11
Drive Numbering.....................................................................................................................................11
Installation Requirements........................................................................................................................... 12
Setting Up the NAS.....................................................................................................................................12
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 14
Drive Installation.....................................................................................................................................14
Replacing Memory Modules...................................................................................................................25
Installing Expansion Cards.....................................................................................................................30
Expansion Unit Installation..................................................................................................................... 35
QTS Installation.......................................................................................................................................... 38
Installing QTS Using Qfinder Pro........................................................................................................... 38
Installing QTS Using the Cloud Key....................................................................................................... 39
Installing QTS Using an HDMI Connection............................................................................................ 41
4. Basic Operations
Power Button.............................................................................................................................................. 42
Reset Button............................................................................................................................................... 42
USB One Touch Copy Button..................................................................................................................... 43
LCD Panel.................................................................................................................................................. 43
Viewing TCP/IP Settings........................................................................................................................ 43
Configuring TCP/IP Settings...................................................................................................................43
Viewing Drive Information.......................................................................................................................44
Viewing Volume Information................................................................................................................... 44
Viewing System Information...................................................................................................................44
Powering Off the NAS............................................................................................................................ 45
Restarting the NAS.................................................................................................................................45
Changing the LCD Password................................................................................................................. 45
LCD Error Messages..............................................................................................................................46
LEDs........................................................................................................................................................... 46
Audio Alert.................................................................................................................................................. 49
5. NAS Migration
NAS Migration Requirements..................................................................................................................... 50
Status and Setting Changes after NAS Migration.......................................................................................50
Migrating a NAS..........................................................................................................................................51
Migrating NAS Data Using HBS 3.............................................................................................................. 52
TVS-x72X User Guide
1

Preparing the Destination NAS...............................................................................................................52
Creating a One-Way Sync Job............................................................................................................... 53
Importing Local Users or Group Settings to the Destination NAS..........................................................54
6. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 56
Hot-swapping Failed Drives........................................................................................................................56
Support and Other Resources.................................................................................................................... 57
7. Glossary
Cloud Key................................................................................................................................................... 58
myQNAPcloud Link.....................................................................................................................................58
myQNAPcloud............................................................................................................................................ 58
Qfinder Pro................................................................................................................................................. 58
QNAP ID..................................................................................................................................................... 58
QTS.............................................................................................................................................................58
8. Notices
Limited Warranty.........................................................................................................................................59
Disclaimer................................................................................................................................................... 59
GNU Public License....................................................................................................................................59
CE Notice....................................................................................................................................................67
FCC Notice................................................................................................................................................. 67
VCCI Notice................................................................................................................................................ 68
BSMI Notice................................................................................................................................................68
SJ/T 11364-2006.........................................................................................................................................68
2

1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TVS-x72X User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP device.
About the TVS-x72X
The TVS-x72X is a high-performance NAS powered by an Intel® Core™ i3 processor and supports up to 64
GB of DDR4 memory. The TVS-x72X comes in 6-drive bay and 8-drive bay models. It features an HDMI port
for external displays and a USB One Touch Copy port for quick backup and data transfer, with a built-in
10GbE connectivity port that provides multiple network speeds for boosted virtualization performance. The
TVS-x72X also supports M.2 NVMe SSDs for cache acceleration and two PCIe expansion slots to expand
the NAS application capacity.
Hardware Specifications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-authorized
service center for maintenance or replacement. Any attempt to repair or perform maintenance
procedures on the product by you or an unauthorized third party invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized modifications
and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest specifications,
go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TVS-672X-i3-8G 6 8 GB Single
TVS-872X-i3-8G 8 8 GB Single
Component TVS-672X-i3-8G TVS-872X-i3-8G
Processor
CPU Intel® Core™ i3-8100T
Frequency 4 core/4-thread/3.1 GHz
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed
memory
8 GB RAM: 1 x 8 GB DDR4 SODIMM
Memory slots 2 x DDR4 SODIMM
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more than
one memory slot, use QNAP modules with identical
specifications.
• Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
TVS-x72X User Guide
Product Overview 4

Component TVS-672X-i3-8G TVS-872X-i3-8G
Maximum memory 64 GB RAM: 2 x 32 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays 6 x 3.5-inch SATA 6 Gbps 8 x 3.5-inch SATA 6 Gbps
Tip
The drive bays are backward compatible with SATA 3 Gbps drives.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
M.2 SSD slots 2 x PCIe Gen 3 x 2 NVMe
M.2 SSD form
factor
2280
SSD cache
acceleration support
3.5-inch drive bays: 1 to 6 3.5-inch drive bays: 1 to 8
• M.2 SSD slots: 1 to 2
• M.2 SSD slots on an M.2 SSD expansion card
Hot-swapping The device supports hot-swapping drives except for the following:
• M.2 SSDs
• SSD cache drives
Network
10 Gigabit Ethernet
port
1 x 10 GBase-T RJ45
Note
This 10 GBase-T port provides 5 network connection speeds:
10G, 5G, 2.5G, 1G, and 100 M.
Gigabit Ethernet
ports
2 x GbE RJ45
Wake-on-LAN No
External I/O Ports & Expansion Slots
PCIe slots • 1 x PCIe 3.0 x16
• 1 x PCIe 3.0 x4 (PCH)
TVS-x72X User Guide
Product Overview 5

Component TVS-672X-i3-8G TVS-872X-i3-8G
USB ports Front:
1 x USB 3.2 Gen 2 (10Gbps) 5V/1A Type-A
Note
This USB port supports One Touch Copy.
Rear:
• 1 x USB 3.2 Gen 2 (10Gbps) 5V/1A Type-A
• 1 x USB 3.2 Gen 1 Type-A
• 2 x USB 3.2 Gen 2 (10Gbps) 5V/3A Type-C
HDMI ports 1 x HDMI 2.0 (up to 3840 x 2160 resolution at 60Hz)
Interface Monochrome backlit LCD display
IR sensor 1
Note
The IR sensor requires a graphics card.
The QNAP RM-IR004 remote control is an optional separate
purchase.
Buttons • LCD enter
• LCD select
• Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W
x D)
188.2 x 264.3 x 279.6 mm
(7.41 x 10.41 x 11.01 in)
188.2 x 329.3 x 279.6 mm
(7.41 x 12.96 x 11.01 in)
Net weight 8.07 kg
(17.79 lbs)
9.19 kg
(20.26 lbs)
Others
Power supply unit 250W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 23.8 dB(A) 24.2 dB(A)
Note
The sound level was tested at a bystander position, which is within
one meter of the NAS. The test NAS operated at low speed with
the maximum number of drives installed.
Fans • System: 1 x 120mm, 12V DC fan
• CPU: 2 x 60mm blower fans
• System: 2 x 120mm, 12V DC fans
• CPU: 2 x 60mm blower fans
Operating
temperature
0˚C to 40˚C (32˚F to 104˚F)
TVS-x72X User Guide
Product Overview 6

Component TVS-672X-i3-8G TVS-872X-i3-8G
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
For the list of compatible expansion cards, go to https://www.qnap.com/compatibility
Package Contents
Item Quantity
TVS-x72X 1
Power cord 1
Ethernet cables 1 x 10 GbE (Cat 6a)
Screws for 3.5-inch drives • TVS-672X: 18
• TVS-872X: 24
Screws for 2.5-inch drives • TVS-672X: 18
• TVS-872X: 24
Drive tray keys 2
Heatsinks for M.2 SSDs 2
Quick Installation Guide (QIG) 1
Components
TVS-x72X User Guide
Product Overview 7

Front Panel
TVS-x72X
No. Component No. Component
1 LCD panel 7 USB One Touch Copy button
2 LCD enter button 8 IR sensor
3 LCD select button 9 M.2 SSD LEDs
4 Drive LEDs 10 LAN LED
5 Power button 11 USB LED
6 USB 3.2 Gen 2 One Touch Copy Type-A port 12 Status LED
TVS-x72X User Guide
Product Overview 8

Rear Panel
TVS-672X
Tip
Only Gigabit Ethernet ports support Wake-on-LAN configurations.
No. Component No. Component
1 Power input 9 10 Gigabit Ethernet port (RJ45)
2 System fan 1 10 HDMI 2.0 port
3 System fan 2 11 PCIe full-height covers
4 Kensington security slot 12 Reset button
5 Gigabit Ethernet ports (RJ45) 13 10 Gigabit Ethernet activity LED
6 USB 3.2 Gen 2 5V/1A (10Gbps) Type-A port 14 10 Gigabit Ethernet speed LED
7 USB 3.2 Gen 2 5V/3A (10Gbps) Type-C ports 15 Gigabit Ethernet activity LED
8 USB 3.2 Gen 1 Type-A port 16 Gigabit Ethernet speed LED
TVS-x72X User Guide
Product Overview 9

TVS-872X
Tip
Only Gigabit Ethernet ports support Wake-on-LAN configurations.
No. Component No. Component
1 Kensington security slot 9 10 Gigabit Ethernet port (RJ45)
2 Power input 10 HDMI 2.0 port
3 System fan 1 11 PCIe full-height covers
4 System fan 2 12 Reset button
5 Gigabit Ethernet ports (RJ45) 13 10 Gigabit Ethernet activity LED
6 USB 3.2 Gen 2 5V/1A (10Gbps) Type-A port 14 10 Gigabit Ethernet speed LED
7 USB 3.2 Gen 2 5V/3A (10Gbps) Type-C ports 15 Gigabit Ethernet activity LED
8 USB 3.2 Gen 1 Type-A port 16 Gigabit Ethernet speed LED
TVS-x72X User Guide
Product Overview 10

System Board
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x16) 4 M.2 SSD slot 1
2 PCIe slot 2 (PCIe 3.0 x4) 5 Memory slot 1
3 M.2 SSD slot 2 6 Memory slot 2
Drive Numbering
TVS-672X
TVS-x72X User Guide
Product Overview 11

TVS-872X
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Flat head screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
TVS-x72X User Guide
Product Overview 12

2. Verify that the intake vents on the bottom of the case are unobstructed.
3. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Drives on 3.5-inch Trays
•Installing 2.5-inch Drives on 3.5-inch Trays
•Installing M.2 Solid-State Drives
4. Optional: Install expansion cards.
For details, see Installing Expansion Cards.
5. Optional: Connect the expansion units.
For details, see Expansion Unit Installation.
6. Connect the power cord and all applicable cables.
7. Power on the NAS.
8. Install QTS.
TVS-x72X User Guide
Product Overview 13

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TVS-x72X is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2
solid-state drives.
Installing 3.5-inch Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Optional: Unlock the tray.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
b. Pull the handle to release the tray.
TVS-x72X User Guide
Installation and Configuration 14

c. Pull the tray out.
3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the fastening panels to lock the drive to the tray.
TVS-x72X User Guide
Installation and Configuration 15

d. Optional: Attach the screws.
Important
QNAP recommends attaching the screws to the drive trays during transport.
4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
TVS-x72X User Guide
Installation and Configuration 16

c. Lock the tray.
5. Power on the NAS.
Installing 2.5-inch Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
TVS-x72X User Guide
Installation and Configuration 17

a. Optional: Unlock the tray.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
b. Pull the handle to release the tray.
c. Pull the tray out.
3. Install a drive on the tray.
TVS-x72X User Guide
Installation and Configuration 18

a. Remove the right fastening panel from the drive tray.
Important
QNAP recommends attaching the screws to the drive trays during transport.
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the screws.
4. Load the tray into the bay.
TVS-x72X User Guide
Installation and Configuration 19