QNAP TS- 62 Series User manual

TS-x62, TS-x64
TS-262
TS-462
TS-264
TS-464
TS-664
User Guide
Document Version: 5
09/12/2022

Contents
1. Product Overview
About the TS-x62 and TS-x64....................................................................................................................................3
Hardware specications............................................................................................................................................3
Package contents.......................................................................................................................................................6
Components............................................................................................................................................................... 7
Front panel.............................................................................................................................................................7
Rear panel.............................................................................................................................................................. 9
System board.......................................................................................................................................................13
Front drive numbering....................................................................................................................................... 14
Network port numbering...................................................................................................................................15
USB port numbering...........................................................................................................................................16
Safety information...................................................................................................................................................17
Installation requirements....................................................................................................................................... 18
Setting up the NAS...................................................................................................................................................18
2. Installation and Conguration
Hardware installation..............................................................................................................................................20
Drive installation................................................................................................................................................. 20
Replacing memory modules (TS-462, TS-464-4G, TS-664)..............................................................................35
Installing expansion cards................................................................................................................................. 40
Expansion unit installation.................................................................................................................................47
QTS installation........................................................................................................................................................ 50
Initializing QTS using Qnder Pro.....................................................................................................................51
Initializing QTS using the cloud installation website...................................................................................... 54
Initializing QTS using an HDMI connection..................................................................................................... 57
3. Basic Operations
Power button............................................................................................................................................................59
Reset button............................................................................................................................................................. 59
USB One Touch Copy button.................................................................................................................................. 60
LEDs...........................................................................................................................................................................60
Audio alerts...............................................................................................................................................................62
4. NAS Migration
NAS migration requirements..................................................................................................................................63
Status and setting changes after NAS migration.................................................................................................63
Migrating a NAS....................................................................................................................................................... 64
Migrating NAS data using HBS 3............................................................................................................................65
Preparing the destination NAS..........................................................................................................................65
Creating a one-way sync job..............................................................................................................................66
Importing local users or group settings to the destination NAS.................................................................. 67
5. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to locate the NAS................................................................................... 69
Hot-swapping failed drives.....................................................................................................................................69
Recovering unintentionally removed hard drives............................................................................................... 70
Support and other resources................................................................................................................................. 70
6. Glossary
Cloud Key.................................................................................................................................................................. 71
TS-x62, TS-x64 User Guide
1

myQNAPcloud.......................................................................................................................................................... 71
myQNAPcloud Link..................................................................................................................................................71
Qnder Pro............................................................................................................................................................... 71
QNAP ID.................................................................................................................................................................... 71
QTS.............................................................................................................................................................................71
7. Notices
Limited warranty......................................................................................................................................................72
Disclaimer................................................................................................................................................................. 72
Copyright and trademarks......................................................................................................................................72
GNU Public License..................................................................................................................................................73
CE notice................................................................................................................................................................... 80
UKCA notice.............................................................................................................................................................. 80
FCC notice................................................................................................................................................................. 80
VCCI notice................................................................................................................................................................81
BSMI notice...............................................................................................................................................................81
SJ/T 11364-2006........................................................................................................................................................82
2

1. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-x62 and TS-x64
The TS-x62 and TS-x64 QNAP NAS series include hardware optimized for dedicated backup jobs, AI-driven
applications, multimedia streaming, and VPN services. The Intel® Celeron® CPU includes an integrated GPU
which oers an HDMI resolution of up to 4K at 60 Hz, and boosts the performance of AI-driven applications
such as QuMagie and DA Drive Analyzer. The QTS operating system additionally provides modern security
protections and fast caching with M.2 SSDs. The TS-x62 and TS-x64 series are multipurpose NAS devices
suitable as personal backup servers, work-from-home VPN tools, or multimedia management servers.
Hardware specications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Ordering P/N CPU Pre-installed memory Drive bays
TS-262-4G Intel® Celeron® N4505 4 GB RAM (non-
expandable)
2 x 3.5-inch SATA 6 Gbps
TS-264-8G Intel® Celeron® N5105/
N5095
8 GB RAM (non-
expandable)
2 x 3.5-inch SATA 6 Gbps
TS-462-2G Intel® Celeron® N4505 2 GB RAM: 1 x 2 GB DDR4
SODIMM
4 x 3.5-inch SATA 6 Gbps
TS-464-4G Intel® Celeron® N5105/
N5095
4 GB RAM: 1 x 4 GB DDR4
SODIMM
4 x 3.5-inch SATA 6 Gbps
TS-464-8G Intel® Celeron® N5105/
N5095
8 GB RAM (non-
expandable)
4 x 3.5-inch SATA 6 Gbps
TS-664-4G Intel® Celeron® N5105/
N5095
4 GB RAM: 1 x 4 GB DDR4
SODIMM
6 x 3.5-inch SATA 6 Gbps
Important
• Use only QNAP memory modules to maintain system performance and stability. For
NAS devices with more than one memory slot, use QNAP modules with identical
specications.
• Using unsupported modules may degrade performance, cause errors, or prevent the
operating system from starting.
•
To avoid potential injury or damage to components, do not touch the fans while the
NAS is connected to a power source.
TS-x62, TS-x64 User Guide
Product Overview 3

Component TS-262, TS-462 TS-264, TS-464, TS-664
Processor
Frequency 2-core/2-thread 2.00 GHz base/2.90 GHz
burst
4-core/4-thread 2.00 GHz base/2.90 GHz
burst
Architecture x86 64-bit
Encryption engine AES-NI
Graphics Intel® UHD Graphics
Memory
Memory slots • TS-262, TS-264, TS-464-8G:
Non-expandable memory
• TS-462, TS-464-4G, TS-664:
2 x DDR4 SODIMM
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with identical
specications.
• Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
Maximum memory • TS-262:
4 GB RAM (non-expandable)
• TS-264, TS-464-8G:
8 GB RAM (non-expandable)
• TS-462, TS-464-4G, TS-664:
16 GB RAM: 2 x 8 GB
Flash memory 4 GB (dual-boot OS protection)
Storage
Drive bays • TS-262:
2 x 3.5-inch SATA 6 Gbps
• TS-462:
4 x 3.5-inch SATA 6 Gbps
• TS-264:
2 x 3.5-inch SATA 6 Gbps
• TS-464:
4 x 3.5-inch SATA 6 Gbps
• TS-664:
6 x 3.5-inch SATA 6 Gbps
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Note
You can purchase tray bases from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
M.2 SSD slots 2 x M.2 2280 PCIe Gen 3 x1
M.2 SSD form factor 2280
TS-x62, TS-x64 User Guide
Product Overview 4

Component TS-262, TS-462 TS-264, TS-464, TS-664
SSD cache
acceleration
support
Supported
Hot-swapping The device supports hot-swapping drives except for the following:
M.2 SSDs
Network
2.5 Gigabit network
interface
1 x 2.5 GbE RJ45 2 x 2.5 GbE RJ45
Note
The 2.5 Gigabit Ethernet port supports the following network
connectivity speeds: 2.5 GbE, 1 GbE, 100 Mb, and 10 Mb.
External I/O Ports & Expansion Slots
USB ports • Front: 1 x USB 3.2 Gen 2 Type-A
Note
This USB port supports One Touch Copy.
• Rear: 1 x USB 3.2 Gen 2 Type-A
• Rear: 2 x USB 3.2 Gen 1 Type-A
PCIe slots 1 x PCIe 3.0 x2
Tip
For the list of compatible drive models and expansion cards, go to
https://www.qnap.com/compatibility.
HDMI ports 1 x HDMI 2.0 (up to 4096 x 2160 resolution at 60 Hz)
Interface
Buttons • Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W
x D)
• TS-262:
168 x 105 x 226 mm
(6.61 x 4.13 x 8.90 in)
• TS-462:
168 x 170 x 226 mm
(6.61 x 6.69 x 8.90 in)
• TS-264:
168 x 105 x 226 mm
(6.61 x 4.13 x 8.90 in)
• TS-464:
168 x 170 x 226 mm
(6.61 x 6.69 x 8.90 in)
• TS-664:
168 x 235 x 226 mm
(6.61 x 9.25 x 8.90 in)
TS-x62, TS-x64 User Guide
Product Overview 5

Component TS-262, TS-462 TS-264, TS-464, TS-664
Net weight • TS-262:
1.55 kg (3.41 lbs)
• TS-462:
2.26 kg (4.98 lbs)
• TS-264:
1.55 kg (3.41 lbs)
• TS-464:
2.26 kg (4.98 lbs)
• TS-664:
2.9 kg (6.39 lbs)
Others
Power supply unit • TS-262:
65W, 100-240V AC, 50/60 Hz
• TS-462:
90W, 100-240V AC, 50/60 Hz
• TS-264:
65W, 100-240V AC, 50/60 Hz
• TS-464:
90W, 100-240V AC, 50/60 Hz
• TS-664:
120W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
• This battery is a button battery. If swallowed, a lithium button
battery can cause severe or fatal injuries within 2 hours. Keep
batteries out of reach of children.
• To avoid potential battery explosion, causing injury or damage
to components, ensure that you replace the existing battery
with a battery of the same type.
Fans • TS-262:
1 x 70 mm, 12V DC smart fan
• TS-462:
1 x 120 mm, 12V DC smart fan
• TS-264:
1 x 70 mm, 12V DC smart fan
• TS-464:
1 x 120 mm, 12V DC smart fan
• TS-664:
2 x 90 mm, 12V DC smart fan
Operating
temperature
0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Package contents
Item Quantity
TS-x62/TS-x64 1
TS-x62, TS-x64 User Guide
Product Overview 6

Item Quantity
Drive trays • TS-262, TS-264: 2
• TS-464, TS-462: 4
• TS-664: 6
Screws for 2.5-inch drives • TS-262, TS-264: 8
• TS-464, TS-462: 16
• TS-664: 24
Screws for 3.5-inch drives • TS-262, TS-264: 8
• TS-464, TS-462: 16
• TS-664: 24
AC power adapter 1
Power cord 1
Cat 5e Ethernet cable 1
Note
The Cat5e Ethernet cable supports
transfer speeds of up to 2.5 Gbps.
Quick Installation Guide (QIG) 1
Components
Front panel
TS-262, TS-264
No. Component No. Component
1 Power button 5 Drive 1 LED
TS-x62, TS-x64 User Guide
Product Overview 7

No. Component No. Component
2 Status LED 6 Drive 2 LED
3 LAN LED 7 USB 3.2 Gen 2 One Touch Copy Type-A port
4 USB LED 8 USB One Touch Copy button
TS-462, TS-464
No. Component No. Component
1 Power button 6 Drive 2 LED
2 Status LED 7 Drive 3 LED
3 LAN LED 8 Drive 4 LED
4 USB LED 9 USB 3.2 Gen 2 One Touch Copy Type-A port
5 Drive 1 LED 10 USB One Touch Copy button
TS-x62, TS-x64 User Guide
Product Overview 8

TS-664
No. Component No. Component
1 Power button 7 Drive 3 LED
2 Status LED 8 Drive 4 LED
3 LAN LED 9 Drive 5 LED
4 USB LED 10 Drive 6 LED
5 Drive 1 LED 11 USB 3.2 Gen 2 One Touch Copy Type-A port
6 Drive 2 LED 12 USB One Touch Copy button
Rear panel
TS-262
TS-x62, TS-x64 User Guide
Product Overview 9

No. Component No. Component
1 PCIe low-prole cover 7 2.5 Gigabit Ethernet port (RJ45)
2 Reset button 8 2.5 Gigabit Ethernet speed LED
3 USB 3.2 Gen 2 Type-A port 9 Power input
4 USB 3.2 Gen 1 Type-A ports 10 Kensington security slot
5 HDMI 2.0 port 11 System fan
6 2.5 Gigabit Ethernet activity LED - -
TS-264
No. Component No. Component
1 PCIe low-prole cover 7 2.5 Gigabit Ethernet speed LED
2 Reset button 8 Power input
3 USB 3.2 Gen 2 Type-A port 9 Kensington security slot
4 USB 3.2 Gen 1 Type-A ports 10 2.5 Gigabit Ethernet activity LED
5 HDMI 2.0 port 11 System fan
6 2.5 Gigabit Ethernet ports (RJ45) - -
TS-x62, TS-x64 User Guide
Product Overview 10

TS-462
No. Component No. Component
1 PCIe low-prole cover 7 2.5 Gigabit Ethernet activity LED
2 Reset button 8 Power input
3 USB 3.2 Gen 2 Type-A port 9 2.5 Gigabit Ethernet speed LED
4 USB 3.2 Gen 1 Type-A ports 10 System fan
5 HDMI 2.0 port 11 Kensington security slot
6 2.5 Gigabit Ethernet port (RJ45) - -
TS-464
TS-x62, TS-x64 User Guide
Product Overview 11

No. Component No. Component
1 PCIe low-prole cover 7 2.5 Gigabit Ethernet activity LED
2 Reset button 8 Power input
3 USB 3.2 Gen 2 Type-A port 9 2.5 Gigabit Ethernet speed LED
4 USB 3.2 Gen 1 Type-A ports 10 System fan
5 HDMI 2.0 port 11 Kensington security slot
6 2.5 Gigabit Ethernet ports (RJ45) - -
TS-664
No. Component No. Component
1 PCIe low-prole cover 7 2.5 Gigabit Ethernet speed LED
2 Reset button 8 2.5 Gigabit Ethernet activity LED
3 USB 3.2 Gen 2 Type-A port 9 Power input
4 USB 3.2 Gen 1 Type-A ports 10 Kensington security slot
5 HDMI 2.0 port 11 System fan
6 2.5 Gigabit Ethernet ports (RJ45) 12 System fan
TS-x62, TS-x64 User Guide
Product Overview 12

System board
TS-262, TS-264
Note
This image does not include the chassis.
No. Component No. Component
1 PCIe slot (PCIe Gen 3.0 x 2) 3 M.2 SSD slot 2
2 M.2 SSD slot 1 - -
TS-462, TS-464, TS-664
TS-x62, TS-x64 User Guide
Product Overview 13

Note
This image does not include the chassis.
No. Component No. Component
1 PCIe slot (PCIe Gen 3.0 x 2) 4 M.2 SSD slot 1
2 Memory slot 1 5 M.2 SSD slot 2
3 Memory slot 2 - -
Front drive numbering
TS-262, TS-264
TS-462, TS-464
TS-x62, TS-x64 User Guide
Product Overview 14

TS-664
Network port numbering
TS-x62
TS-x62, TS-x64 User Guide
Product Overview 15

TS-x64
USB port numbering
Front USB Ports
TS-x62, TS-x64 User Guide
Product Overview 16

Rear USB Ports
Safety information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
• To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device
before installing or replacing system components.
System Battery
• This product contains a button battery.
• If swallowed, a lithium button battery can cause severe or fatal injuries within 2 hours.
• Keep batteries out of reach of children.
• If you think batteries may have been swallowed or placed inside any part of the body, seek immediate
medical attention.
TS-x62, TS-x64 User Guide
Product Overview 17

• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
• The device is not suitable for use in locations where children are likely to be present.
Installation requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct device ventilation or apply
pressure to the device or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Flat head screwdriver
• Anti-static wrist strap
Setting up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation requirements.
2. Install drives.
TS-x62, TS-x64 User Guide
Product Overview 18

For details, see the following topics:
•Installing 2.5-inch drives on 3.5-inch trays
•Installing 3.5-inch hard drives on 3.5-inch trays
•Installing M.2 solid-state drives
3. Optional: Connect expansion units.
For details, see Expansion unit installation.
4. Connect the power cord and all applicable cables.
5. Power on the NAS.
6. Install QTS.
For details, see QTS installation.
7. Log on to QTS.
TS-x62, TS-x64 User Guide
Product Overview 19