Quantum DXi3500 User manual

Quantum DXi3500 and DXi5500
81-81701-02 D01
Quantum DXi3500 and DXi5500
DXi-Series
User’s Guide User’s Guide User’s Guide User’s Guide User’s Guide

Quantum DXi3500 and DXi5500 User’s Guide, 81-81701-02 D01, August 2008, Product of USA.
Quantum Corporation provides this publication “as is” without warranty of any kind, either express or
implied, including but not limited to the implied warranties of merchantability or fitness for a particular
purpose. Quantum Corporation may revise this publication from time to time without notice.
COPYRIGHT STATEMENT
Copyright 2008 by Quantum Corporation. All rights reserved.
Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior
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the law.
TRADEMARK STATEMENT
DLT and DLTtape are trademarks of Quantum Corporation.
Quantum, the Quantum logo, and the DLTtape logo are all registered trademarks of Quantum Corporation.
Other trademarks may be mentioned herein which belong to other companies.

Quantum DXi3500 and DXi5500 User’s Guide iii
Contents
Preface xiii
StorageCare Guardian..................................................................................xviii
Chapter 1 DXi3500 and DXi5500 System Description 1
Overview............................................................................................................. 1
Time Required for Backup ........................................................................ 2
Confidence in Completing the Backup ................................................... 2
Time to Restore Data.................................................................................. 2
Features and Benefits ........................................................................................ 2
Data Reduction................................................................................................... 4
Data De-duplication................................................................................... 4
Hardware Compression ............................................................................ 4
DXi3500 and DXi5500 Systems ........................................................................ 5
DXi3500 System Components................................................................... 7
DXi3500 Customer Replaceable Components........................................ 8
DXi5500 System Components................................................................... 8
DXi5500 Customer Replaceable Components...................................... 10
Hard Drive Storage.......................................................................................... 10
Virtual Tape Storage ................................................................................ 11
Network Attached Storage (NAS) ......................................................... 11
RAID Sets................................................................................................... 13
Supported RAID Configurations................................................................... 14

Contents
Quantum DXi3500 and DXi5500 User’s Guide iv
RAID 5 Configuration.............................................................................. 14
Typical Configurations.................................................................................... 14
Disk to Disk to Tape Scenario................................................................. 15
Disk to Disk Replication Scenario .......................................................... 15
Chapter 2 Basic Operations 17
Turning on the System .................................................................................... 17
Turning on the DXi3500 DXi3500........................................................... 18
Turning on the DXi5500........................................................................... 18
DXi3500/DXi5500 Operations ....................................................................... 19
Chassis LEDs and Buttons....................................................................... 19
Hard Drive Sled LEDs.............................................................................. 22
Ethernet Port LEDs................................................................................... 23
Power Supply LED ................................................................................... 24
Relocating the DXi3500 and DXi5500 Systems............................................ 25
Data Replication............................................................................................... 25
Data Recovery ........................................................................................... 26
Data Failback............................................................................................. 26
Chapter 3 DXi3500 and DXi5500 Remote Management 27
DXi3500 and DXi5500 Web Pages ................................................................. 28
DXi3500 and DXi5500 Web Page Menu Items...................................... 28
Accessing DXi3500 and DXi5500 Web Pages........................................ 30
Using the DXi3500 and DXi5500 Web Pages ........................................ 32
Configuration ................................................................................................... 35
Accessing VTL Configuration................................................................. 35
Configuring Storage ................................................................................. 36
Configuring the VTL ................................................................................ 53
Configuring the Network........................................................................ 63
Configuring the Date and Time.............................................................. 66
Configuring the Security Options .......................................................... 67
Configuring System Hardware............................................................... 71
Status.................................................................................................................. 80
Accessing Status........................................................................................ 80
Viewing Tape Drive Details.................................................................... 82
Viewing Robot Details ............................................................................. 84
Viewing Storage Bin Details.................................................................... 85
Viewing Hardware Status ....................................................................... 87

Contents
Quantum DXi3500 and DXi5500 User’s Guide v
Alerts.................................................................................................................. 89
Accessing Alerts........................................................................................ 89
Data Services..................................................................................................... 99
Accessing Data Services........................................................................... 99
Space Management................................................................................. 100
Data Replication............................................................................................. 105
Replication Requirements...................................................................... 105
Source Role Page..................................................................................... 107
Target Role Page ..................................................................................... 114
Events Page.............................................................................................. 119
Utilities ............................................................................................................ 120
Accessing Utilities................................................................................... 120
VTL/NAS Actions.................................................................................. 121
System Log............................................................................................... 123
Uploading Firmware.............................................................................. 124
System Configuration ............................................................................ 126
Diagnostics............................................................................................... 129
Rebooting the DXi3500/DXi5500 System ........................................... 131
License Keys ............................................................................................ 132
Chapter 4 Troubleshooting 134
Common Problems and Solutions............................................................... 134
Start-up Problems ................................................................................... 135
Hardware Problems ............................................................................... 135
Ethernet Network Problems.................................................................. 136
Replication Problems ............................................................................. 137
De-Duplication Problems ...................................................................... 139
NFS Performance.................................................................................... 140
Chapter 5 Implementing a Data Replication Plan 141
Setting Up Data Replication ......................................................................... 142
Setting Up the Target DXi System........................................................ 143
Setting Up the Source DXi System ....................................................... 144
Enabling and Running Replication ...................................................... 145
Recovering Replicated Data ......................................................................... 151
Data Recovery ......................................................................................... 151
Data Failback........................................................................................... 156

Contents
Quantum DXi3500 and DXi5500 User’s Guide vi
Appendix A DXi3500/DXi5500 System Specifications 162
Physical Characteristics................................................................................. 163
Performance Characteristics......................................................................... 164
Environmental Specifications....................................................................... 165
Appendix B Regulatory Statements 167
Glossary 175
Index 178

Quantum DXi3500 and DXi5500 User’s Guide vii
Figures
Figure 1 DXi3500 System............................................................................ 5
Figure 2 DXi5500 System............................................................................ 6
Figure 3 DXi3500 System Components .................................................... 7
Figure 4 DXi5500 System Components .................................................... 9
Figure 5 DXi3500 and DXi5500 Hard Drives......................................... 11
Figure 6 NAS Backup Via CIFS and NFS............................................... 12
Figure 7 Disk to Disk to Tape Scenario .................................................. 15
Figure 8 Disk to Disk Replication Scenario............................................ 16
Figure 9 Turning on the DXi3500 ............................................................ 18
Figure 10 Turning on the DXi5500 ............................................................ 18
Figure 11 DXi3500 LED Indicators............................................................ 19
Figure 12 DXi5500 LED Indicators............................................................ 21
Figure 13 Hard Drive Sled LEDs............................................................... 22
Figure 14 Ethernet Port LEDs .................................................................... 23
Figure 15 Power Supply LED Indicators.................................................. 24
Figure 16 DXi3500 and DXi5500 Web Page Menu Items ....................... 29
Figure 17 Login Page................................................................................... 30

Figures
Quantum DXi3500 and DXi5500 User’s Guide viii
Figure 18 Home Page .................................................................................. 31
Figure 19 Configuration Page .................................................................... 36
Figure 20 Media Page.................................................................................. 37
Figure 21 VTL Page...................................................................................... 38
Figure 22 NAS Page..................................................................................... 40
Figure 23 Add NAS Share Page................................................................. 41
Figure 24 Windows Domain Page............................................................. 43
Figure 25 Access Control Page................................................................... 50
Figure 26 Add Workgroup Page................................................................ 51
Figure 27 Add Share Administrator Page................................................ 52
Figure 28 Partitions Page ............................................................................ 54
Figure 29 Adding a Partition...................................................................... 55
Figure 30 Editing a Partition ...................................................................... 58
Figure 31 Enabling/Disabling Write Protection ..................................... 60
Figure 32 Barcode Assignment Page......................................................... 61
Figure 33 Assigning a VTL Name ............................................................. 63
Figure 34 Network Configuration Page ................................................... 64
Figure 35 Date and Time Configuration................................................... 66
Figure 36 Security Configuration .............................................................. 67
Figure 37 SSL Configuration ...................................................................... 69
Figure 38 Install SSL Certificate Page ....................................................... 70
Figure 39 Device Mapping Page................................................................ 72
Figure 40 iSCSI Ethernet Input Port Locations........................................ 74
Figure 41 iSCSI Configuration Page.......................................................... 75
Figure 42 Fibre Channel Configuration.................................................... 77
Figure 43 RAID Configuration Page (DXi5500 Shown) ......................... 79
Figure 44 Hard Drive Numbering............................................................. 79
Figure 45 Status Page .................................................................................. 81
Figure 46 Tape Drive Details...................................................................... 83

Figures
Quantum DXi3500 and DXi5500 User’s Guide ix
Figure 47 Robot Details............................................................................... 84
Figure 48 Storage Bin Details ..................................................................... 86
Figure 49 Hardware Status Page ............................................................... 87
Figure 50 DXi 3500 and DXi5500 Component Locations ....................... 88
Figure 51 Alerts Page................................................................................... 89
Figure 52 Email Tab..................................................................................... 90
Figure 53 SNMP Tab.................................................................................... 93
Figure 54 SNMP Trap Destinations........................................................... 94
Figure 55 SNMP Community Management ............................................ 95
Figure 56 Contacts Tab................................................................................ 97
Figure 57 Data Services Page ................................................................... 100
Figure 58 Space Usage Page ..................................................................... 102
Figure 59 Space Reclamation Page.......................................................... 104
Figure 60 Replication Page ....................................................................... 107
Figure 61 Source Role Page ...................................................................... 108
Figure 62 Source Role VTL Page.............................................................. 109
Figure 63 Source Role NAS Page............................................................. 111
Figure 64 Source Role Actions Page........................................................ 113
Figure 65 Target Role Page....................................................................... 115
Figure 66 Target Role VTL Page .............................................................. 116
Figure 67 Target Role NAS Page ............................................................. 118
Figure 68 Events Page ............................................................................... 120
Figure 69 Utilities Page ............................................................................. 121
Figure 70 System Log ................................................................................ 123
Figure 71 Uploading Firmware ............................................................... 125
Figure 72 Activating/ Removing a Firmware Image ........................... 126
Figure 73 Downloading Configuration Files ......................................... 127
Figure 74 Activating the Configuration File .......................................... 129
Figure 75 Downloading Diagnostics Files.............................................. 130

Figures
Quantum DXi3500 and DXi5500 User’s Guide x
Figure 76 Shutting Down the DXi3500/DXi5500 System .................... 131
Figure 77 License Key Page...................................................................... 132
Figure 78 Major Replication Setup Steps................................................ 142
Figure 79 Target Role Page....................................................................... 143
Figure 80 Source Role Page ...................................................................... 145
Figure 81 Source Role VTL Page.............................................................. 147
Figure 82 Edit Replication Page............................................................... 148
Figure 83 Source Role NAS Page............................................................. 150
Figure 84 Major Steps for Recovering a VTL Partition......................... 152
Figure 85 Target Role VTL Page .............................................................. 153
Figure 86 Major Steps for Recovering a NAS Share ............................. 154
Figure 87 Target Role NAS Page ............................................................. 155
Figure 88 Major Steps for Failing Back a VTL Partition....................... 157
Figure 89 Target Role VTL Page .............................................................. 158
Figure 90 Major Steps for Failing Back a NAS Share............................ 160
Figure 91 Target Role NAS Page ............................................................. 161

Quantum DXi3500 and DXi5500 User’s Guide xi
Tables
Table 1 DXi3500/DXi5500 Capacity Specifications .............................. 6
Table 2 DXi3500 LEDs............................................................................. 20
Table 3 DXi5500 LEDs............................................................................. 21
Table 4 Drive Sled LEDs ......................................................................... 22
Table 5 Ethernet Port LEDs .................................................................... 23
Table 6 Power Supply LED..................................................................... 24
Table 7 Contents Section......................................................................... 32
Table 8 Quick Status Section .................................................................. 33
Table 9 Data Reduced By Section .......................................................... 33
Table 10 Data Replication Performance Section.................................... 33
Table 11 System Details Section............................................................... 34
Table 12 VTL Data Services Section ........................................................ 34
Table 13 NAS Data Services Section........................................................ 35
Table 14 NAS Share Fields........................................................................ 42
Table 15 Workgroup Users Fields ........................................................... 51
Table 16 Network Configuration Fields................................................. 65
Table 17 Port Settings ................................................................................ 78

Tables
Quantum DXi3500 and DXi5500 User’s Guide xii
Table 18 Tape Drive Details...................................................................... 83
Table 19 Robot Details............................................................................... 85
Table 20 Storage Bin Details ..................................................................... 86
Table 21 Email Notification ...................................................................... 91
Table 22 Email Server Information.......................................................... 92
Table 23 SNMP Trap Selections ............................................................... 93
Table 24 Company Information............................................................... 98
Table 25 Primary/Secondary Contact Information .............................. 98
Table 26 Start-up Problems..................................................................... 135
Table 27 Hardware Problems................................................................. 135
Table 28 Ethernet Network Problems ................................................... 136
Table 29 Replication Problems............................................................... 137
Table 30 De-Duplication Problems........................................................ 139
Table 31 Physical Characteristics........................................................... 163
Table 32 Interfaces.................................................................................... 163
Table 33 Performance Characteristics ................................................... 164
Table 34 Environmental Specifications................................................. 165

Quantum DXi3500 and DXi5500 User’s Guide xiii
Preface
This manual introduces the Quantum DXi3500 and DXi5500 enhanced
data protection systems and discusses:
• System operations
• Configuration
•Webinterface
• Basic troubleshooting
Audience This manual is written for DXi3500 and DXi5500 system operators and
field service engineers.
Document Organization Following is a brief description of chapter contents.
•Chapter 1, “DXi3500 and DXi5500 System Description,” provides an
overview of the DXi3500/DXi5500 system.
•Chapter 2, “Basic Operations,” provides basic operating instructions
for the DXi3500/DXi5500 system.
•Chapter 3, “DXi3500 and DXi5500 Remote Management,” discusses
using the DXi3500/DXi5500 system management pages to control the
system remotely.

Quantum DXi3500 and DXi5500 User’s Guide xiv
•Chapter 4, “Troubleshooting,” discusses problems you may
encounter during the setup and operation of the DXi3500/DXi5500
system.
• The Appendices provide system specifications, event handling, and
regulatory statements.
Notational Conventions This manual uses the following conventions:
Caution: Caution indicates potential hazards to equipment or data.
Warning: Warning indicates potential hazards to personal safety.
• Right side of the system — Refers to the right side as you face the
component being described.
• Left side of the system — Refers to the left side as you face the
component being described.
•b— All binary numbers are succeeded by “b.”
•h— All hexadecimal numbers are succeeded by “h.”
• Error or attention conditions are represented in parenthesis that
translate as follows:
(SK=S ASC=AA ASCQ=QQ)
where:
S — hexadecimal sense key value
AA — hexadecimal additional sense code
QQ — hexadecimal additional sense code qualifiers
Note: Note emphasizes important information related to the main
topic.
Tech Tip: Tech tip provides additional technical information that
may assist in installation and configuration.

Quantum DXi3500 and DXi5500 User’s Guide xv
Related Documents The following Quantum document are also available for the DXi3500 and
DXi5500 systems:
Supported Internet Browsers The Internet browser software is not supplied with the DXi3500/DXi5500
system; you must obtain and install it independently. The DXi3500/
DXi5500 system supports the following Internet browsers:
Windows 0
• IE 6.02 or later
Document No. Document Title
Document
Description
81-81700 Quantum DXi3500 and
DXi5500 Quick Start
Guide
Describes unpacking
and installing both
the DXi3500 and
DXi5500 systems
81-81702 Quantum DXi3500 and
DXi5500 Hard Drive
Upgrade Instructions
Describes upgrading
your DXi3500 or
DXi5500 hard drives.
81-81503 Quantum DX3000/
DXi3500, DX5000/
DXi5500, and DPM5500
Fan Replacement
Instructions
Describes replacing
your DXi3500 or
DXi5500 cooling fans.
81-81504 Quantum DX3000/
DXi3500, DX5000/
DXi5500, and DPM5500
Power Supply
Replacement Instructions
Describes replacing
your DXi3500 or
DXi5500 power
supplies.
81-81705 Quantum DXi3500 and
DXi5500 Hard Drive
Replacement Instructions
Describes replacing
your DXi3500 or
DXi5500 hard drives.
81-81715 Quantum DXi3500 and
DXi5500 BBU
Replacement Instructions
Describes replacing
your DXi3500 or
DXi5500 battery
backup unit (BBU).

Quantum DXi3500 and DXi5500 User’s Guide xvi
•IE7.0
• Firefox 1.5 or later (not including 2.0)
• JRE 1.4.2 or later
Linux 0
• Firefox 1.5 or later (not including 2.0)
• JRE 1.4.2 or later
Solaris 0
• Firefox 1.5 or later (not including 2.0)
• JRE 1.4.2 or later
SCSI-2 Specification 0
The SCSI-2 communications specification is the proposed American
National Standard for information systems, dated March 9, 1990. Copies
may be obtained from:
Global Engineering Documents
15 Inverness Way, East
Englewood, CO 80112
[phone] or [phone]
Contacts Quantum company contacts are listed below.
Quantum Corporate Headquarters 0
To order documentation on the DXi3500/DXi5500 or other products
contact:
Quantum Corporation
P.O. Box 57100
Irvine, CA 92619-7100
[phone]
[phone]

Quantum DXi3500 and DXi5500 User’s Guide xvii
Technical Publications 0
To comment on existing documentation send e-mail to:
[email protected]
Quantum Home Page 0
Visit the Quantum home page at:
http://www.quantum.com
Getting More Information or
Help StorageCare™, Quantum’s comprehensive service approach, leverages
advanced data access and diagnostics technologies with cross-
environment, multi-vendor expertise to resolve backup issues faster and
at lower cost.
Accelerate service issue resolution with these exclusive Quantum
StorageCare services:
•Service and Support Website - Register products, license software,
browse Quantum Learning courses, check backup software and
operating system support, and locate manuals, FAQs, firmware
downloads, product updates and more in one convenient location.
Benefit today at: www.quantum.com/support.
•eSupport - Submit online service requests, update contact
information, add attachments, and receive status updates via email.
Online Service accounts are free from Quantum. That account can
also be used to access Quantum’s Knowledge Base, a comprehensive
repository of product support information. Sign up today at:
www.quantum.com/eSupport.
•StorageCare Guardian - Securely links Quantum hardware and the
diagnostic data from the surrounding storage ecosystem to
Quantum's Global Services Team for faster, more precise root cause
diagnosis. StorageCare Guardian is simple to set up through the
internet and provides secure, two-way communications with
Quantum’s Secure Service Center. More StorageCare Guardian
information can be found at:
http://www.quantum.com/ServiceandSupport/Services/
GuardianInformation/Index.aspx

StorageCare Guardian
Quantum DXi3500 and DXi5500 User’s Guide xviii
For further assistance, or if training is desired, contact Quantum
Technical Assistance Center:
North America: [phone]
UK, France and Germany 00800 4 QUANTUM
EMEA [phone]
For worldwide support: www.quantum.com/contactsupport
StorageCare Guardian 0
StorageCare Guardian is a remote monitoring and diagnostic solution that
enables Quantum to proactively monitor the health of Quantum
products, use diagnostic data to predict possible failures, and determine
whether or not the problem involves a Quantum product or other critical
component in the environment.
Benefits StorageCare Guardian gives the customer added assurance that Quantum
will make sure its products are running optimally to ensure maximum
operational efficiency. Deploying this solution is easy and enables
customers to minimize the costs associated with system downtime and
service issues should a problem arise.
More Reliable Backups Through continuous 24x7x365 monitoring, StorageCare Guardian
proactively checks Quantum systems for common errors and alerts the
customer when a Quantum product is underperforming. By proactively
identifying red flags, the risk of failed backups and machine downtime
can be mitigated.
Faster Resolution Time When the system is down, StorageCare Guardian provides the necessary
diagnostics data that enables Quantum to identify the root cause and
expedite the problem resolution process. Problems that used to take days
to fix can now be fixed in minutes. When problems require onsite
support, field engineers will have better information along with the right
parts necessary to fix the problem.

StorageCare Guardian
Quantum DXi3500 and DXi5500 User’s Guide xix
StorageCare Guardian allows Quantum to 0
• Monitor diagnostic data related to Quantum products
• Receive alarms that notify Quantum of issues at the customer site
• Run diagnostic utilities to more quickly determine the root cause of
issues
• Initiate remote connection to remote management interface to get
more in-depth information about the health of your Quantum
product.
Product Features 0
• Continuous Monitoring - Proactive 7x24x365 monitoring of Quantum
products enabling Quantum Support to be alerted on events such as
errors or marginal conditions that are defined by the user.
• Root Cause Diagnosis - Allows Quantum to quickly isolate and
identify the root cause of a problem.
• Rapid Problem Resolution- Quantum can rapidly recommend and/
or implement the corrective actions needed to resolve a problem
ensuring minimal impact to the IT environment.
• Quantum Remote Software Update - Distributed software update
capability allows fast updates to agent software and Quantum
hardware installed at customer sites
• Real-time Data Collection - Instant on-demand or scheduled
diagnostic data collection from Quantum products as well as the
ability to run user-defined data collection scripts from agent.
• Access Management - Customer has full control over Quantum's
access rights and privileges.
• Audit Logging - Audit logs are kept for all communications to and
from the agent.

StorageCare Guardian
Quantum DXi3500 and DXi5500 User’s Guide xx
How it works: 0
1Customers can download the StorageCare Guardian agent software
from http://www.quantum.com/guardiandownload.
2Customer installs the StorageCare Guardian agent on any Windows
2000/2003/XP or Solaris 8/9 server located at the customer’s site.
3The StorageCare Guardian agent monitors Quantum products, and
provides information and updates to the Quantum Enterprise Server
that resides at Quantum Support.
4If an error or problem is detected, Quantum queues a request to the
StorageCare Guardian agent for data collection or real-time access to
the system.
5The StorageCare Guardian agent checks access policy settings to
determine if access is allowed.
6If approved, the information is transferred to Quantum, or a remote
connection is initiated.
7Quantum Support will diagnose the problem and, if necessary, send
the needed parts and/or field personnel to resolve the issue.
Quantum can identify if the backup problem is not associated with
the Quantum device and then direct the customer to resolve the issue
with appropriate third-party vendor.