Quantum Superloader 3 User manual

81-81317-06 A01
SuperLoader™ 3
SuperLoader 3
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Quantum SuperLoader 3 User’s Guide, 81-81317-06 A01, May 2008.
Quantum Corporation provides this publication “as is” without warranty of any kind, either express or
implied, including but not limited to the implied warranties of merchantability or fitness for a particular
purpose. Quantum Corporation may revise this publication from time to time without notice.
COPYRIGHT STATEMENT
Copyright 2008 by Quantum Corporation. All rights reserved.
Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior
written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of
the law.
TRADEMARK STATEMENT
Quantum, DLT, DLTtape, The Quantum Logo, and The DLTtape Logo are all registered trademarks of
Quantum Corporation. SuperLoader, SDLT, and Super DLTtape are trademarks of Quantum Corporation.
Other trademarks may be mentioned herein which belong to other companies.

Quantum SuperLoader 3 User’s Guide iii
Contents
Preface xiii
Chapter 1 Introduction 1
Overview............................................................................................................. 1
Host Interfaces ............................................................................................ 2
Tape Drives.................................................................................................. 2
Front Panel................................................................................................... 2
SuperLoader 3 LTO-2................................................................................. 3
SuperLoader 3 LTO-3................................................................................. 3
SuperLoader 3 LTO-4................................................................................. 4
SuperLoader 3 VS160 ................................................................................. 4
SuperLoader 3 DLT-V4.............................................................................. 4
SuperLoader 3 SDLT 600.......................................................................... 5
SuperLoader 3 DLT-S4............................................................................... 5
Chapter 2 Installation and Configuration 6
Installation Overview........................................................................................ 7
SCSI Interface .............................................................................................. 7
Fibre Channel Interface.............................................................................. 8
SAS Interface ............................................................................................... 8

Quantum SuperLoader 3 User’s Guide iv
Choosing a Location ........................................................................................ 10
UL Requirements ............................................................................................. 11
Elevated Operating Ambient Temperature .......................................... 11
Reduced Air Flow..................................................................................... 11
Mechanical Loading ................................................................................. 11
Overloading the Circuit ........................................................................... 11
Reliable Earthing (Grounding) ............................................................... 11
SCSI Bus Requirements................................................................................... 12
Unpacking the Autoloader ............................................................................. 13
Accessories................................................................................................. 14
Rack Mounting the Autoloader ..................................................................... 15
Understanding Autoloader Features ............................................................ 15
General Features ....................................................................................... 15
Connecting Cables ........................................................................................... 18
Connecting SCSI and Power Cables ...................................................... 18
Connecting Fibre Channel and Power Cables...................................... 19
Connecting SAS and Power Cables........................................................ 21
Preparing the Host and Verifying the Connection ..................................... 23
Windows Operating System Support ........................................................... 24
Autoloader Device Driver ....................................................................... 24
Tape Drive Device Driver........................................................................ 24
Bar Code Reader............................................................................................... 26
DLTSage Dashboard........................................................................................ 26
Chapter 3 Operating the Autoloader 27
Operator's Panel Functionality ...................................................................... 27
Enter Passwords........................................................................................ 29
Logout......................................................................................................... 30
Using Cartridges .............................................................................................. 30
Inserting a Single Cartridge .................................................................... 31
Moving a Single Cartridge ...................................................................... 33
Ejecting a Single Cartridge ...................................................................... 33
Using Magazines and Magazine Blanks....................................................... 35
Ejecting a Magazine.................................................................................. 36
Magazine Load/Unload Command ...................................................... 37
Installing a Magazine ............................................................................... 37
Manually Operating the Magazine ........................................................ 38
Viewing Status Information ........................................................................... 41
Viewing SuperLoader 3 Autoloader Status .......................................... 41
Viewing Firmware Version ..................................................................... 42
Viewing Element Status........................................................................... 43

Quantum SuperLoader 3 User’s Guide v
Viewing Tape Drive Status...................................................................... 44
Viewing Tape Drive Version................................................................... 44
Viewing Ethernet Information................................................................ 45
Running an Inventory ..................................................................................... 46
Data Compression............................................................................................ 46
Chapter 4 On-board Remote Management 47
On-board Remote Management Overview.................................................. 47
Opening On-board Remote Management............................................. 48
Viewing Status Information .................................................................... 49
Default Username and Password........................................................... 49
Time Display ............................................................................................. 49
Feedback on Pages.................................................................................... 50
Configurations Page ........................................................................................ 50
System Operations Options..................................................................... 50
Updates Page .................................................................................................... 61
Diagnostics Page .............................................................................................. 62
Running Diagnostic Tests........................................................................ 62
Viewing Error or History Logs ............................................................... 62
Diagnostics................................................................................................. 63
Identification.............................................................................................. 63
Performing a System Reset...................................................................... 63
Commands Page .............................................................................................. 64
Inventory.................................................................................................... 64
Set to Home ............................................................................................... 64
Sequential Operations .............................................................................. 65
Chapter 5 Administration 66
Introduction ...................................................................................................... 67
Configuring the Autoloader........................................................................... 68
SCSI Autoloader........................................................................................ 70
SAS Autoloader......................................................................................... 70
Fibre Channel Autoloader....................................................................... 71
Setting Ethernet................................................................................................ 72
Setting the IP Address.............................................................................. 72
Setting the Subnet Mask .......................................................................... 73
Setting an IP Gateway .............................................................................. 74
System Time .............................................................................................. 74

Quantum SuperLoader 3 User’s Guide vi
Setting the Time Zone .............................................................................. 74
Setting the Date and Time ....................................................................... 75
Setting the Change Mode................................................................................ 76
Sequential Mode Operations................................................................... 77
Setting Security................................................................................................. 78
Setting Magazines ............................................................................................ 79
Setting Passwords ............................................................................................ 79
Getting Lost Passwords ........................................................................... 80
Chapter 6 Diagnostics 81
Power-on Self Test (POST).............................................................................. 82
Performing a POST................................................................................... 83
Interpreting the POST Results ................................................................ 83
Diagnostic Tests from the Front Panel.......................................................... 84
Setting the Security................................................................................... 84
Stopping a Diagnostic Test...................................................................... 85
Front Panel Diagnostic Tests................................................................... 86
On-board Remote Management Diagnostic Tests ...................................... 87
Diagnostics Using On-board Remote Management............................ 87
Chapter 7 Customer Replaceable Units (CRUs) 88
Replacing a Magazine or Magazine Blank ................................................... 88
Removing a Magazine.............................................................................. 89
Removing a Magazine Blank .................................................................. 89
Reinstalling a Magazine........................................................................... 90
Installing a Magazine Blank.................................................................... 90
Changing the Orientation........................................................................ 90
Rack Mounting the Autoloader ..................................................................... 93
General Preparation for Rack Mount Installation................................ 95
Stationary Rack Mount Installation ....................................................... 95
Chapter 8 Logs and Troubleshooting 102
Before Contacting Customer Support......................................................... 102
Autoloader Logs............................................................................................. 106
Log Types................................................................................................. 107
Retrieving the Hard Log........................................................................ 108

Quantum SuperLoader 3 User’s Guide vii
Hard Log Example.................................................................................. 109
Time Stamp.............................................................................................. 110
Error Fields .............................................................................................. 111
Tape Drive Logs ............................................................................................. 120
Log Fields................................................................................................. 120
POST Failure Logs ......................................................................................... 121
Returning the Autoloader for Service......................................................... 122
Preparing the Autoloader for Shipment.............................................. 122
Removing the Autoloader from a Rack............................................... 122
Packing the Autoloader ......................................................................... 123
Appendix A Specifications 124
Autoloader Specifications............................................................................. 125
Autoloader Performance Specifications ..................................................... 126
Autoloader Environmental Specifications ................................................. 129
Autoloader Power Specifications ................................................................ 130
Autoloader Vibration Specifications ........................................................... 130
Autoloader Shock Specifications ................................................................. 131
Tape Drive Specifications ............................................................................. 131
LTO-2 Drive Specifications........................................................................... 132
Media Capacity ....................................................................................... 132
Media Specifications............................................................................... 132
LTO-3 Drive Specifications........................................................................... 134
Media Capacity ....................................................................................... 134
Media Specifications............................................................................... 134
LTO-4 Drive Specifications........................................................................... 136
Media Capacity ....................................................................................... 136
Media Specifications............................................................................... 136
VS160 Drive Specifications ........................................................................... 138
Media Capacity ....................................................................................... 138
Media Specifications............................................................................... 138
DLT-V4 Drive Specifications........................................................................ 140
Media Capacity ....................................................................................... 140
Media Specifications............................................................................... 140
SDLT 600 Drive Specifications ..................................................................... 142
Media Capacity ....................................................................................... 142
Media Specifications............................................................................... 142
DLT-S4 Drive Specifications......................................................................... 144
Media Capacity ....................................................................................... 144
Media Specifications............................................................................... 144

Quantum SuperLoader 3 User’s Guide viii
Appendix B Drive Error Logs 146
Tape Drive Error Logs................................................................................... 146
Error Log Display ................................................................................... 146
SCSI Check Condition Error Logs........................................................ 147
Bugcheck Error Logs (SDLT 600 only)........................................................ 150
Event Error Logs (SDLT 600 only)............................................................... 152
A500: Hard Read Error .......................................................................... 152
A501: SDLT Hard Write Error .............................................................. 155
A502: SDLT Loader Communication Error ........................................ 157
A503: SDLT Drive Servo Error.............................................................. 158
A507/A508: Directory Read Failure/Directory Write Failure......... 163
Appendix C Regulatory Statements 170
FCC Statement................................................................................................ 170
Taiwan Statement .......................................................................................... 171
Japan Notice.................................................................................................... 171
Canadian Notice (Avis Canadien)............................................................... 171
European Union Notice ................................................................................ 172
Product Safety Electrostatic Discharge ....................................................... 172
Grounding Methods ...................................................................................... 173
Environmental Compliance.......................................................................... 173
Disposal of Electrical and Electronic Equipment ..................................... 174
Glossary 175
Index 188

Quantum SuperLoader 3 User’s Guide ix
Figures
Figure 1 Front Panel Overview................................................................ 16
Figure 2 Back Panel Overview................................................................. 17
Figure 3 Cable Connectors (SCSI Tape Drive)....................................... 18
Figure 4 Cable Connectors (Fibre Channel Tape Drive)...................... 20
Figure 5 Cable Connectors (SAS Tape Drive)........................................ 21
Figure 6 Front Panel .................................................................................. 28
Figure 7 Left Magazine ............................................................................. 35
Figure 8 System Menu Tree...................................................................... 69
Figure 9 Left Magazine ............................................................................. 91
Figure 10 Removing the Screws from the Handle .................................. 92
Figure 11 Clearance Requirements for Rack Mounting......................... 94
Figure 12 Required Parts for Installation ................................................. 96
Figure 13 Installing Two Clip Nuts........................................................... 97
Figure 14 Attaching Autoloader Brackets................................................ 98
Figure 15 Attaching Support Brackets...................................................... 99
Figure 16 Sliding Autoloader into Rack ................................................. 100
Figure 17 Front Alignment....................................................................... 100

Quantum SuperLoader 3 User’s Guide x
Figure 18 Connecting Support Brackets ................................................. 101
Figure 19 POST Failures Event Log Sample .......................................... 121

Quantum SuperLoader 3 User’s Guide xi
Tables
Table 1 Location Criteria......................................................................... 10
Table 2 Front Panel LEDs........................................................................ 29
Table 3 Autoloader Status....................................................................... 42
Table 4 Firmware Version Fields........................................................... 43
Table 5 Drive Status Fields ..................................................................... 44
Table 6 Drive Version Fields .................................................................. 45
Table 7 Ethernet Information Fields...................................................... 45
Table 8 POST Descriptions ..................................................................... 82
Table 9 Probable Cause and Possible Solutions ................................ 103
Table 10 Log Retrieval Methods ............................................................ 108
Table 11 Error Type Listing and Suggested Actions .......................... 113
Table 12 Log Field Descriptions............................................................. 120
Table 13 POST Failure Specific Fields................................................... 121
Table 14 Error Log Display Field Descriptions ................................... 147
Table 15 SCSI Check Condition Error Log Field Descriptions.......... 147
Table 16 Sense Key Field Definitions .................................................... 148
Table 17 ASC/ASCQ Field Descriptions.............................................. 149

Quantum SuperLoader 3 User’s Guide xii
Table 18 Bugcheck Log Field Descriptions........................................... 151
Table 19 Error Event Logs Field Descriptions ..................................... 152
Table 20 Hard Read Error/Hard Write Error Block Descriptor ....... 153
Table 21 Hard Read /Hard Write Error Field Descriptions .............. 153
Table 22 Hard Read Error/Hard Write Error Block Descriptor ....... 155
Table 23 Hard Read Error/Hard Write Error Field Descriptions..... 155
Table 24 Loader Communication Error Block Description................ 157
Table 25 Loader Communication Error Field Description................. 157
Table 26 Drive Servo Error Block Descriptor....................................... 158
Table 27 Drive Servo Error Field Descriptions .................................... 158
Table 28 Directory Read Failure/Write Failure Block Descriptor .... 163
Table 29 Directory Read/Write Failure Field Descriptions............... 164

Quantum SuperLoader 3 User’s Guide xiii
Preface
This document serves as an easy-to-use information source to familiarize
Quantum customers and systems professionals with the SuperLoader 3
autoloader.
Audience The primary audience for this document consists of end users installing
and using the SuperLoader 3 autoloader.
Purpose This document provides information on the SuperLoader 3 including:
• Product description
• Installation instructions
• Operation instructions
• Remote as well as front-panel administration of the autoloader
• Diagnostics
• Customer Replaceable Unit (CRU) procedures
• System log files as well as error logs
• Troubleshooting
• Specifications
• Regulatory compliance and statements

Preface
Quantum SuperLoader 3 User’s Guide xiv
Document Organization This document is organized as follows:
•Chapter 1, Introduction, provides a brief product overview.
•Chapter 2, Installation and Configuration, describes a typical
installation, SCSI bus requirements, accessories, selecting a location
for the autoloader, UL requirements, features and a product
overview as well as a product components identification, the bar
code reader, identifying product components, SCSI (or Fibre Channel
or SAS) and power cable connection, preparing the host and
verifying the connection, and installing device drivers.
•Chapter 3, Operating the Autoloader, provides information about
Operator Control Panel functionality, using cartridges, magazines
and magazine blanks, viewing status information, running an
inventory and data compression.
•Chapter 4, On-board Remote Management, provides an On-board
Remote Management overview, including the Configurations,
Updates, Diagnostics and Commands pages.
•Chapter 5, Administration, describes configuring the autoloader,
setting the SCSI ID, Ethernet, time, change mode, security,
magazines, and passwords.
•Chapter 6, Diagnostics, provides POST information and diagnostic
test information using the front panel and On-board Remote
Management.
•Chapter 7, Customer Replaceable Units (CRUs), includes information
about components you can service yourself.
•Chapter 8, Logs and Troubleshooting, provides log descriptions,
troubleshooting information, and information on returning the
autoloader for service.
•Appendix A, Specifications, provides autoloader and tape drive
specifications.
•Appendix B, Drive Error Logs, lists tape drive errors and SCSI check
condition error logs, as well as bugcheck and event error logs for the
SDLT 600 only.
•Appendix C, Regulatory Statements, lists the applicable regulatory
statements for the autoloader.
This document concludes with a glossary and index.

Preface
Quantum SuperLoader 3 User’s Guide xv
Notational Conventions This document uses the following conventions:
• Right side of the autoloader — Refers to the right side as you face the
component being described.
• Left side of the autoloader — Refers to the left side as you face the
component being described.
• Power cycle — Means to turn the autoloader or system on, then turn
them off (or off, then on).
• Dimensions in figures — All dimensions are shown with no units
specified (Inches understood unless otherwise specified).
Related Documentation Documents related to the Quantum SuperLoader 3 are shown below:
Note: Notes emphasize important information related to the main
topic.
Caution: Cautions indicate potential hazards to equipment and are
included to prevent damage to equipment.
Warning: Warnings indicate potential hazards to personal safety and
are included to prevent injury.
Document No. Document Title Document Description
81-81313 Quantum
SuperLoader 3
Quick Start Guide
This guide contains a
sequence of steps
recommended for unpacking,
installing, and setting up
your autoloader.
81-81237 How to Ship the
Quantum
SuperLoader
This guide provides
information on the proper
packing for returning the
autoloader for repair.

Preface
Quantum SuperLoader 3 User’s Guide xvi
SCSI-2 Specification 0
The SCSI-2 communications specification is the proposed American
National Standard for information systems, dated March 9, 1990. Copies
may be obtained from:
Global Engineering Documents
15 Inverness Way, East
Englewood, CO 80112
[phone] or [phone]
Contacts Quantum company contacts are listed below.
Quantum Corporate Headquarters 0
To order documentation on the SuperLoader 3 Autoloader or other
products, contact:
Quantum Corporation (Corporate Headquarters)
1650 Technology Drive, Suite 700
San Jose, CA 95110-1382
Technical Publications 0
To comment on existing documentation send e-mail to:
[email protected]
Quantum Home Page 0
Visit the Quantum home page at:
www.quantum.com

Preface
Quantum SuperLoader 3 User’s Guide xvii
Getting More Information or
Help StorageCare™, Quantum’s comprehensive service approach, leverages
advanced data access and diagnostics technologies with cross-
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at lower cost.
Accelerate service issue resolution with these exclusive Quantum
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•Service and Support Website - Register products, license software,
browse Quantum Learning courses, check backup software and
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Benefit today at: www.quantum.com/support.
•eSupport - Submit online service requests, update contact
information, add attachments, and receive status updates via email.
Online Service accounts are free from Quantum. That account can
also be used to access Quantum’s Knowledge Base, a comprehensive
repository of product support information. Sign up today at:
www.quantum.com/support.
For further assistance, or if training is desired, contact Quantum
Technical Assistance Center:
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EMEA [phone]
For worldwide support: www.quantum.com/contactsupport
For the most up to date information on Quantum Global Services, please
visit www.quantum.com/support.

Preface
Quantum SuperLoader 3 User’s Guide xviii

Quantum SuperLoader 3 User’s Guide 1
Chapter 1
1Introduction
Overview
Data backup is essential to protect irreplaceable information. Backing up
data to magnetic tape is an easy, cost-efficient method used by many
small and medium businesses. However, most enterprises have so much
data that a single backup tape is not enough; the information has to be
spread across numerous tapes. To avoid constantly changing tapes
manually, many tape backup systems include a Quantum SuperLoader 3
autoloader.
Each autoloader is a robot that includes a tape drive and one or two
magazines for tape cartridges. The user's application can automatically
load and unload tape cartridges as required for data backup or data
retrieval. Quantum SuperLoader 3 autoloaders provide a compact, high
capacity, but low cost method for simple, unattended data backup.

Chapter 1 Introduction
Overview
Quantum SuperLoader 3 User’s Guide 2
Host Interfaces 1The Quantum SuperLoader 3 connects to your host server via a SCSI,
Fibre Channel, or Serial Attached SCSI (SAS) connection allowing the
host to send data and commands automatically. You can also connect to
the autoloader using an Ethernet connection to perform administrative
functions and download system updates.
Tape Drives 1Your Quantum SuperLoader 3 contains one of the following tape drives
and one or two magazines capable of containing up to eight tape
cartridges each.
•SuperLoader 3 LTO-2 (SCSI)
•SuperLoader 3 LTO-3 (SCSI, Fibre Channel, or SAS)
•SuperLoader 3 LTO-4 (SCSI or SAS)
•SuperLoader 3 VS160 (SCSI)
•SuperLoader 3 DLT-V4 (SCSI)
•SuperLoader 3 SDLT 600 (SCSI)
•SuperLoader 3 DLT-S4 (SCSI or Fibre Channel)
Front Panel 1The front panel on the autoloader includes a liquid crystal display (LCD)
screen and four function keys. A scrolling menu on the LCD screen
allows you to obtain information from the autoloader and enter
commands. The front panel also includes two light emitting diodes
(LEDs) indicating the autoloader's ready status and error status.
A single tape cartridge can be inserted directly into the tape drive via a
password-protected mailslot on the front panel (provided there is no
cartridge already in the drive). You can also load a tape cartridge into a
magazine slot (provided there is no cartridge already in the slot).