Quantum DXi6900-S Quick start guide

6-68448-05
DXi6900-S
with DXi 3.4.0 Software
Field Service Manual

Quantum DXi6900-S Field Service Manual ii
DXi6900-S, 6-68448-05 Rev A, January 2018, Product of USA.
Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including
but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation
may revise this publication from time to time without notice.
COPYRIGHT STATEMENT
© 2018 Quantum Corporation. All rights reserved.
Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior written
authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law.
TRADEMARK STATEMENT
Artico, Be Certain (and the Q brackets design), DLT, DXi, DXi Accent, DXi V1000, DXi V2000, DXi V4000, GoVault,
Lattus, NDX, the Q logo, the Q Quantum logo, Q-Cloud, Quantum (and the Q brackets design), the Quantum logo,
Quantum Be Certain (and the Q brackets design), Quantum Vision, Scalar, StorageCare, StorNext,
SuperLoader, Symform, the Symform logo (and design), vmPRO, and Xcellis are either registered trademarks or
trademarks of Quantum Corporation and its affiliates in the United States and/or other countries. All other trademarks
are the property of their respective owners.
Products mentioned herein are for identification purposes only and may be registered trademarks or trademarks of their
respective companies. All other brand names or trademarks are the property of their respective owners.
Quantum specifications are subject to change.

Contents
Preface ix
Chapter 1: Basic Operations 1
Basic Operations Overview 1
DXi6900-S Node 2
Node Front Panel Features and Indicators 2
Node Rear Panel Connectors 4
Node Solid State Drive Carrier Indicators 7
Node 1 GbE Ethernet Port Indicators 8
Node 10 GbE Ethernet Port Indicators 9
Node 10 GBaseT Ethernet Port Indicators 10
Node Power Supply Indicators 11
DXi6900-S Array and Expansion Modules 12
DXi6900-S Array and Expansion Module Front Panel Features and Indicators 13
Array and Expansion Module Hard Drive Carrier Indicators 15
Array Module Rear Panel Indicators 15
Expansion Module Rear Panel Indicators 18
Quantum DXi6900-S Field Service Manual iii

Quantum DXi6900-S Field Service Manual iv
Turning On and Shutting Down the System 19
Turning On the DXi6900-S 20
Turning Off the DXi6900-S 21
Accessing Remote Management 21
Locating DXi6900-S Serial Numbers 25
Chapter 2: Service Menus 26
Service Menus Overview 26
Connecting to the DXi6900-S Node 27
DXi6900-S Passwords 27
Connecting to the System Node Using the Service Port 28
Connecting to the System Node Using the iDRAC Port 29
Connecting to the System Node Using the Serial Port 31
Connecting to the System Node Using Santricity 31
Accessing the DXi6900-S Service Menu 32
Hardware Configuration Menu 32
Serial Number Menu 38
Install Application Software Menu 40
More Tools Menu 40
Pick to Order (PTO) Menu 41
Gathering Collect Logs 41
Collect Log: Remote Management Console 42
Collect Log: Command Line 42
Collect Log: Syscli 42
Collect Log: Service Menu 43
Blockpool Verify and Blockpool Corruption Actions 44
Determining the Status of a Blockpool Verify 45
Running the Blockpool Verification Script 46
Detecting Blob Corruption 47

Quantum DXi6900-S Field Service Manual v
Repairing a Blocklet Corruption 47
Verifying the Repair of Blocklet Corruption 47
Verifying the Repair of BLOB Corruption 48
Configuring the Number of Allowed Sources and Replication Streams 49
Configuring the Source and Target Systems 50
Configuring the Number of OST Replication Streams 51
Configuring the Number of Traditional and OST Replication Streams 52
Configuring Tag Retention and Continuous Replication 52
Configuring the Tag Retention Period 53
Configuring Continuous Replication 53
Retrieving a Crash Dump File 53
Accessing the Crash Dump File 54
Using WinSCP to Compress and Transfer the Crash Dump File 55
Transferring the Crash Dump File 57
Chapter 3: FRU Removal and Replacement Procedures 60
Hot-Swappable Parts 61
Opening and Closing the Node 63
Opening the DXi6900-S Node 63
Closing the DXi6900-S Node 68
Inside the DXi6900-S Node 71
Replacing Node Solid State Drives 72
Obtaining a Replacement Node Solid State Drive 73
Replacing a Node Solid State Drive 73
Replacing Node Power Supplies 77
Obtaining a Replacement Node Power Supply 77
Replacing a Node Power Supply 78
Replacing Node Cooling Fans 81
Obtaining a Replacement Node Cooling Fan 81

Quantum DXi6900-S Field Service Manual vi
Replacing a Node Cooling Fan 81
Replacing Node Memory Modules 84
Obtaining a Replacement Node Memory Module 84
Replacing a Node Memory Module 84
Replacing Node CMOS Battery 89
Obtaining a Replacement Node CMOS Battery 89
Replacing a Node CMOS Battery 90
Replacing Node Expansion Cards 93
Identifying Expansion Card Locations 93
Obtaining a Replacement Expansion Card 96
Replacing an Expansion Card in Riser 1 97
Replacing an Expansion Card in Riser 2 or 3 100
Replacing the Node Integrated Storage Controller 105
Obtaining a Replacement Integrated Storage Controller 105
Replacing the Integrated Storage Controller 106
Replacing the Node Integrated Storage Controller Battery 109
Obtaining a Replacement Integrated Storage Controller Battery 110
Replacing the Integrated Storage Controller Battery 110
Replacing the Node Network Daughter Card 112
Obtaining a Replacement Network Daughter Card 112
Replacing the Network Daughter Card 113
Replacing a Node Processor and Heatsink 116
Obtaining a Replacement Processor and Heatsink 116
Replacing the Processor and Heatsink 117
Replacing the Node Solid State Drive Backplane 123
Obtaining a Replacement Solid State Drive Backplane 123
Replacing the Solid State Drive Backplane 123
Replacing the Node System Board 126
Obtaining a Replacement System Board 127

Quantum DXi6900-S Field Service Manual vii
Replacing the System Board 127
Replacing the Node 134
Obtaining a Replacement Node 134
Replacing the Node 135
Replacing the Node Chassis 136
Obtaining a Replacement Node Chassis 137
Replacing the Node Chassis 137
Replacing Array or Expansion Module Hard Drives 142
Preparing to Replace the Array or Expansion Hard Drive 142
Identifying a Failed Array or Expansion Hard Drive 143
Identifying an Array or Expansion Module Hard Drive in a Non-Critical Fault (NCF) Status 146
Failing a Non-Critical Fault (NCF) or Optimal Hard Drive 149
Removing a Drive from an Array or Expansion Module 151
Installing a Replacement Drive in an Array or Expansion Module 152
Replacing Array or Expansion Module Power Supplies 153
Obtaining a Replacement Array or Expansion Power Supply 154
Replacing an Array or Expansion Power Supply 154
Replacing an Array Module Controller 157
Obtaining a Replacement Array Module Controller 157
Replacing an Array Module Controller 158
Replacing an Array Module BBU 162
Obtaining a Replacement Array Module BBU 162
Replacing an Array Module BBU 162
Replacing an Expansion Module ESM Canister 167
Obtaining a Replacement Expansion Module ESM Canister 167
Replacing an Expansion Module ESM Canister 168
Replacing an Array or Expansion Module 171
Obtaining a Replacement Array or Expansion Module Chassis 171
Replacing the Array or Expansion Module Chassis 172

Quantum DXi6900-S Field Service Manual viii
Additional Removal and Replacement Procedures 175
Removing and Installing the Cooling Fan Assembly 175
Removing and Installing the PCIe Card Holder 177
Removing and Installing the Cable Retention Bracket 178
Removing and Installing the Information Tag 180
DXi6900-S Replacement Cables 183
Chapter 4: BIOS Settings 184
Updating the DXi6900-S BIOS 184
Required DXi6900-S BIOS Settings 184
Chapter 5: Cabling Diagrams 190
DXi6900-S Cabling Diagrams 190

Preface
This manual introduces the Quantum DXi6900-S disk backup solution and discusses:
lSystem operations
lConfiguration
lWeb interface
lBasic troubleshooting
lService menus and FRU replacement
Audience
This manual is written for Quantum DXi6900-S field service engineers
Note: It is useful for the audience to have a basic understanding of UNIX® and backup/recovery
systems.
Quantum DXi6900-S Field Service Manual ix

Preface
Quantum DXi6900-S Field Service Manual x
Notational Conventions
This manual uses the following conventions:
Convention Example
User input is shown in bold monospace font. ./DARTinstall
Computer output and command line examples are shown in
monospace font.
./DARTinstall
User input variables are enclosed in angle brackets. http://<ip_address>/cgi-bin/stats
For UNIX and Linux commands, the command prompt is implied. ./DARTinstall
is the same as
# ./DARTinstall
File and directory names, menu commands, button names, and
window names are shown in bold font.
/data/upload
Menu names separated by arrows indicate a sequence of menus to
be navigated.
Utilities > Firmware
The following formats indicate important information:
Note: Note emphasizes important information related to the main topic.
Caution: Caution indicates potential hazards to equipment or data.
WARNING: Warning indicates potential hazards to personal safety.
lRight side of the system - Refers to the right side as you face the component being described.
lLeft side of the system - Refers to the left side as you face the component being described.
lData sizes are reported in base 10 (decimal) rather than base 210 (binary). For example:
10,995, 116,277,769 Bytes are reported as 11.0 TB (decimal/1000). In binary, this value is 10 TiB
(binary/1024).
Product Safety Statements
Quantum will not be held liable for damage arising from unauthorized use of the product. The user assumes
all risk in this aspect.
This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that
improper use may result in bodily injury, damage to the equipment, or interference with other equipment.

Preface
Quantum DXi6900-S Field Service Manual xi
Contacts
For information about contacting Quantum, including Quantum office locations, go to:
http://www.quantum.com/aboutus/contactus/index.aspx

Preface
Quantum DXi6900-S Field Service Manual xii
Comments
To provide comments or feedback about this document, or about other Quantum technical publications,
send e-mail to:
[e-mail]
Getting More Information or Help
StorageCare™, Quantum’s comprehensive service approach, leverages advanced data access and
diagnostics technologies with cross-environment, multi-vendor expertise to resolve backup issues faster
and at lower cost.
Accelerate service issue resolution with these exclusive Quantum StorageCare services:
lService and Support Website - Register products, license software, browse Quantum Learning
courses, check backup software and operating system support, and locate manuals, FAQs, firmware
downloads, product updates and more in one convenient location. Get started at:
http://www.quantum.com/serviceandsupport/get-help/index.aspx#contact-support
leSupport - Submit online service requests, update contact information, add attachments, and receive
status updates via email. Online Service accounts are free from Quantum. That account can also be used
to access Quantum’s Knowledge Base, a comprehensive repository of product support information. Get
started at:
http://www.quantum.com/customercenter/
lStorageCare Guardian - Securely links Quantum hardware and the diagnostic data from the
surrounding storage ecosystem to Quantum's Global Services Team for faster, more precise root cause
diagnosis. StorageCare Guardian is simple to set up through the internet and provides secure, two-way
communications with Quantum’s Secure Service Center.Learn more at:
http://www.quantum.com/ServiceandSupport/Services/GuardianInformation/Index.aspx
For further assistance, or if training is desired, contact the Quantum Customer Support Center:
Region Support Contact
North America 1-800-284-5101 (toll free)
[phone]
EMEA [phone] (toll free)
[phone]
Asia Pacific [phone] (toll free)
[phone]
For worldwide support:
http://www.quantum.com/serviceandsupport/get-help/index.aspx#contact-support

Preface
Quantum DXi6900-S Field Service Manual xiii
Worldwide End-User Product Warranty
For more information on the Quantum Worldwide End-User Standard Limited Product Warranty:
http://www.quantum.com/serviceandsupport/warrantyinformation/index.aspx

Chapter 1: Basic Operations
This chapter describes the DXi6900-S system and its components and includes the following sections:
Basic Operations Overview 1
DXi6900-S Node 2
DXi6900-S Array and Expansion Modules 12
Turning On and Shutting Down the System 19
Accessing Remote Management 21
Locating DXi6900-S Serial Numbers 25
Basic Operations Overview
This chapter describes the hardware features and basic operation of DXi6900-S systems and includes the
following sections:
lDXi6900-S Node on the next page
lDXi6900-S Array and Expansion Modules on page 12
lTurning On and Shutting Down the System on page 19
lAccessing Remote Management
lLocating DXi6900 Serial Numbers
Quantum DXi6900-S Field Service Manual 1

Chapter 1: Basic Operations
DXi6900-S Node
Quantum DXi6900-S Field Service Manual 2
DXi6900-S Node
The DXi6900-S Node is a computer server that provides control for the DXi software (host OS and software
applications). The Node also stores support data for the DXi6900-S system, such as metadata and indexes.
The Node contains 16 drive carriers. In addition, all network connections are made on the Node.
All DXi6900-S systems include one Node.
The DXi6900-S Node has a series of LED indicators and buttons located on the front and back of each
component:
lNode Front Panel Features and Indicators below
lNode Rear Panel Connectors on page 4
lNode Solid State Drive Carrier Indicators on page 7
lNode 1 GbE Ethernet Port Indicators on page 8
lNode 10 GbE Ethernet Port Indicators on page 9
lNode 10 GBaseT Ethernet Port Indicators on page 10
lNode Power Supply Indicators on page 11
Node Front Panel Features and Indicators
above shows the controls, indicators, and connectors located behind the optional rack bezel on the front
panel of the Node. Table 1 on the next page describes each item.
New DXi Bezel
A new DXi bezel is available. Please contact your account sales manager to purchase additional new
bezels.

Chapter 1: Basic Operations
DXi6900-S Node
Quantum DXi6900-S Field Service Manual 3
Figure 1: DXi6900-S Node Front View
1
2 3 4 5 6 7
8
910
Table 1: DXi6900-S Node - Front Panel LED Indicators, Buttons, and Connectors
Item Indicator, Button, or
Connector
Icon Description
1Power-on indicator, power
button.
The power-on indicator lights when the system power is on. The
power button controls the power supply output to the system.
WARNING: Turning off the power removes the main power
but keeps standby power supplied to the Node. Because of
this, you must unplug the Node before servicing.
Caution: Turning off the power without properly shutting
down the system may result in loss of data (see Turning On
and Shutting Down the ).
Note: To shut down the Node in the event of an emergency,
press and hold the power button for 4 seconds. Warning:
This may result in data loss and may cause a delay on next
startup due to a blockpool verify operation.
2System identification
button
Press to toggle the system ID on and off. The identification
buttons on the front and rear panels can be used to locate a
particular system within a rack. When one of these buttons is
pressed, the system status indicator on the rear flashes until one
of the buttons is pressed again.

Chapter 1: Basic Operations
DXi6900-S Node
Quantum DXi6900-S Field Service Manual 4
Item Indicator, Button, or
Connector
Icon Description
3Video connector Allows you to connect a VGA display to the system. For service
use only.
4LCD menu buttons Not used.
5LCD panel Lights blue during normal system operation
6Information tag A slide-out label panel which displays the system serial number.
7Solid State drives Thirteen 2.5 inch hot-swappable solid state drives.
8vFlash media card slot Not used.
9USB 2.0 connector (2) Allows you to connect USB devices to the system. The ports are
USB 2.0-compliant.
Caution: Use of connected peripheral devices, such as a
USB keyboard and mouse or a VGA display, is not supported
and may cause incorrect system operation.
10 NMI buttons Not used.
Node Rear Panel Connectors
Figure 2 on the next page show the connectors located on the rear panel of the DXi6900-S Node. above
describes each item.
Note: Refer to the port numbering labels on the back of the Node chassis to help you determine the
correct port connections.
Caution: Do not disconnect any SAS cables from the Node during normal system operation.
Unplugging a SAS cable while the system is powered on may result in data loss.
10 GbE Cable Types
Depending on the configuration, Quantum DXi6900-S systems support one of the following 10 GbE
cable types:

Chapter 1: Basic Operations
DXi6900-S Node
Quantum DXi6900-S Field Service Manual 5
10 GbE optical cable lengths of up to 300
meters with OM3 cables and up to 100
meters with OM2 cables
Quantum recommends using the two 10 meter LC to LC
type optical cables that are shipped with the DXi6900-S
system. Consult your 10 GbE optical switch/SFP
documentation for additional information on optical cable
requirements.
10 GbE Twinax cable Quantum recommends using the approved 5 meter
Twinax cable type that is shipped with the DXi6900-S
system. This cable is compatible with Cisco 5000 Series
Data Center Class switches.
The 10 GbE Copper (Twinax) cable options that Quantum
provides do not support all switches. Please note the
supported switches during the purchase-configuration
process, and if the Twinax cables supplied by Quantum
are not compatible with your switch, then you will need to
provide your own compatible Twinax cables from your
switch vendor. Be sure to have these available before the
system installation takes place.
Figure 2: Node Rear View - DXi6900-S
12345
6 7 8 9 10 11 12 13 14 15
Table 1: Rear Panel Connectors - DXi6900-S
Item Indicator, Button, or Connector Icon Description
12 x 12 Gb SAS ports For connection to Array modules (RBOD)s.

Chapter 1: Basic Operations
DXi6900-S Node
Quantum DXi6900-S Field Service Manual 6
Item Indicator, Button, or Connector Icon Description
22 x 12 Gb SAS ports For connection to Array modules (RBOD)s.
3(Optional)
2 x 10 GbE (SFP+) Ethernet ports
2 x 10 GBase-T Ethernet port
2 x 16 Gb Fibre Channel
For data ingest/read (Ethernet) or path to tape/VTL
ingest/read (Fibre Channel). Table 2 on the next page
lists all DXi6900-S configuration options.
4(Optional)
2 x 10 GbE (SFP+) Ethernet ports
2 x 10 GBase-T Ethernet port
2 x 16 Gb Fibre Channel
For data ingest/read (Ethernet) or path to tape/VTL
ingest/read (Fibre Channel). Table 2 on the next page
lists all DXi6900-S configuration options.
5(Optional)
2 x 10 GbE (SFP+) Ethernet ports 2 x
10 GBase-T Ethernet port
2 x 16 Gb Fibre Channel
For data ingest/read (Ethernet) or path to tape/VTL
ingest/read (Fibre Channel). Table 2 on the next page
lists all DXi6900-S configuration options.
6System identification button Press to toggle the system ID on and off. The
identification buttons on the front and back panels
can be used to locate a particular system within a
rack. When one of these buttons is pressed, the LCD
panel on the front and the system status indicator on
the back flashes until one of the buttons is pressed
again.
7System identification connector Not used.
8iDRAC port For Quantum use only.
9Serial connector For Quantum use only.
10 VGA connector Caution: Use of connected peripheral devices,
such as a USB or PS/2 keyboard and mouse or
a VGA display, is not supported and may cause
incorrect system operation.
11 USB 2.0 connectors (2) Caution: Use of connected peripheral devices,
such as a USB or PS/2 keyboard and mouse or
a VGA display, is not supported and may cause
incorrect system operation.

Chapter 1: Basic Operations
DXi6900-S Node
Quantum DXi6900-S Field Service Manual 7
Item Indicator, Button, or Connector Icon Description
12 Service port  For Quantum use only.
13 3 x 1 GbE Ethernet ports For data ingest/read.
14 Power supply (PSU1) 750 watt hot-swappable power supply.
15 Power supply (PSU2) 750 watt hot-swappable power supply.
Table 2: DXi6900-S PCI Slot Configuration Options
Caution: The PCI slot location for each card must be followed in each configuration option.
PCI Slot 4 PCI Slot 5 PCI Slot 7
Not Used 2 x 16 Gb Fibre Channel Not Used
Not Used 2 x 16 Gb Fibre Channel 2 x 16 Gb Fibre Channel
2 x 16 Gb Fibre Channel 2 x 16 Gb Fibre Channel 2 x 16 Gb Fibre Channel
2 x 10 Gb Ethernet * Not Used Not Used
2 x 10 Gb Ethernet * Not Used 2 x 10 Gb Ethernet *
2 x 10 Gb Ethernet * 2 x 10 Gb Ethernet * 2 x 10 Gb Ethernet *
2 x 10 Gb Ethernet * 2 x 16 Gb Fibre Channel Not Used
2 x 10 Gb Ethernet * 2 x 16 Gb Fibre Channel 2 x 16 Gb Fibre Channel
2 x 10 Gb Ethernet * 2 x 16 Gb Fibre Channel 2 x 10 Gb Ethernet *
* 2 x 10 Gb Ethernet = 2 x 10 GbE (SFP+) or 2 x 10 GBase-T Ethernet ports
Node Solid State Drive Carrier Indicators
Each DXi6900-S solid state drive carrier in the Node module has two LED indicators (see Figure 3 on the
next page):