Quikserv QSB-12 User manual

Operation and Maintenance Procedures 2
Rear Carriage Lock Assembly Replacement 3
Rail Replacement 4
Coil Spring Removal 5
Rear Loading Door Lock Assembly 6
Removal of Handle Assembly 7
Roller Wheel Replacement 8
Warranty Service Policy 9
Service Manual QSB-12 & QSB-12S
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QSB-12 & QSB-12S
Service Manual
Click the Procedure to View
Service Opening – 13 1/4” x 9” x 23”
Rough Opening – QSB-12: 18 1/4” x 15 3/4”
Rough Opening – QSB-12S (W/O FLANGE): 28 1/4” x 15 3/4”
Rough Opening – QSB-12S (W/ FLANGE): 28 3/4” x 16”

Bullet Resistant Drawer
Operation and Maintenance Procedures
Operation Procedures
• Unlock all locking mechanisms and ensure
that the drawer is free of obstructions.
• Operate the drawer and return to the closed
position.
• The attendant serving door must be closed
and should not be opened while the attendant
is sliding the drawer unit out to service the
customer.
General Cleaning Guidelines:
• All drawers should be kept clean and free of
debris.
• Slide rails should be frequently cleaned, oiled,
and checked for debris and build-up.
• All cleaning uids and applicators should be
non-abrasive.
Service Manual QSB-12 & QSB-12S
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QSB-12 & QSB-12S
Operation and Maintenance Procedures

1. Remove 10 screws holding back panel to
drawer.
2. Remove back panel.
3. Slide the 2 back sections apart to access the
lock assembly.
4. Remove the 4 screws holding the lock assem-
bly to the back panel. Note: Don’t lose the pin
during disassembly.
5. Replace with new lock assembly part # 8806.
6. To reassemble, reverse the above procedures
using removable Loc-Tite on screws.
BACK PANEL
Rear Carriage
Lock Assembly
Figure 1
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Rear Carriage Lock Assembly Replacement - Part No. 8006

1. Push open drawer; remove 4 screws on the
bottom interior drawer that holds rails to the
bottom of drawer.
2. Remove 4 screws on the bottom part of han-
dle (part # 8807) from interior drawer.
3. Pull drawer out.
4. Move slide rail backward or forward until the
2 screws that are holding the slide rail to the
side of the drawer is shown.
5. Remove the 2 screws and remove the slide
rail.
6. After replacing the slide rails, reverse the
above procedures to reassemble using re-
movable Loc-Tite on screws.
Rail
Rail
Bottom Part
of Handle
2 Screws
Holding
Slide Rails
Figure 2
Service Manual QSB-12 & QSB-12S
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Rail Replacement - Part No. 8008

1. Remove 2 bolts holing spring bracket assem-
bly (part # 8808).
2. Remove spring from bracket.
3. Replace with new spring.
4. After replacing the spring, reverse the above
procedures using removable Loc-Tite on
screws.
Bolt
Bolt
Coil Spring
Figure 3
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Coil Spring Removal - Part No. 8021

1. Remove the 2 screws holding the lock as-
semble to back panel.
2. Replace with new lock assemble (part
#8806).
3. Replace 2 screws using removable Loc-Tite.
Note 1
Figure 4
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Rear Loading Door Lock Assembly - Part No. 8805

1. Remove 6 screws on cover panel and remove
cover.
2. Move handle unit 7/16” bolt show in hole slot.
a. Remove nut from inside drawer handle.
The handle will now be in two parts.
3. To remove top handle, slide to front of the
drawer pull up and out.
4. To remove bottom of handle. Remove 4 screws
holding the handle to interior of drawer. Slide
handle to hole slot and remove.
5. To replace, reverse the above procedures us-
ing removable Loc-Tite on screws.
Cover
Panel
Figure 5
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Removal of Handle Assembly - Part No. 8807

1. Push open drawer and remove 4 screws on
the bottom interior drawer that holds the rails
to the bottom of drawer.
2. Remove 4 screws on the bottom part of han-
dle (part #8807).
3. Remove screw holding the roler wheel.
4. Replace with new roller wheel (part #1032)
using removable Loc-Tite on screws.
Rail
Rail
Door
A-A
A-A
Roller
Wheel
Figure 6
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Roller Wheel Replacement - Part No. 1032

1. Quikserv Corp. MUST be notied of a war-
ranty situation before any work is performed.
Otherwise, Quikserv Corp. will not be respon-
sible to pay for unauthorized work.
2. Quikserv Corp. requires the following on each
invoice submitted: an itemized account of work
performed detailing hours charged and parts
used, along with a short detailed description
of the problem noted.
3. Quikserv Corp. will authorize a set dollar
amount to be invoiced prior to performing ser-
vices that will be rendered. This amount will
be determined from the initial call to the ser-
vice company as a fair maximum. If additional
amounts are to be invoiced, they must be dis-
cussed with Quikserv Corp. prior to invoicing.
4. A service technician on a warranty service call
needs to call our customer service department
at [phone] or [phone] before
leaving the job site.
5. A service company representative needs to
call the store where the work is to be per-
formed prior to going to that store. Set up a
date and approximate time of arrival and if it
is foreseen that the agreed upon time cannot
be met, contact the store and make other ar-
rangements.
6. Warranty parts sent to service companies are
parts previously decided on that should cover
the necessary repairs. Additional parts will be
sent upon notication to Quikserv Corp.
7. Quikserv Corp. needs to be notied of any ex-
tra parts - either to be sent back or to be kept
by the service technician. Any parts that were
replaced must be returned to Quikserv Corp.
if required verbally or on the service work or-
der copy supplied with the parts sent by Qui-
kserv Corp. If the parts are not returned, the
part cost + mark up will be deducted from the
service invoice.
8. A purchase order number will be given either
verbally or on the service work order from
Quikserv Corp. Please use this on all invoic-
ing.
9. Work required on a window unit not covered
under Quikserv’s warranty must be reported
to Quikserv Corp. before work is begun.
10.Quikserv’s payment terms are net 30. The in-
formation above will help us assure the fast-
est and most efcient service possible. For
further information or if you have any ques-
tions, please do not hesitate to contact us at
[phone].
Customer Service Department
Warranty Service Policy
Service Manual QSB-12 & QSB-12S
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