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Problem – The air purifying function is not eective.
Possible Cause: Check if indoor air is seriously contaminated.
Solution: Ventilate properly, minimum 30 minutes.
Possible Cause: Check if the pre-lter is heavily contaminated.
Solution: Clean the pre-lter
Possible Cause: Check if the HEPA lter is heavily contaminated.
Solution: Replace the HEPA lter
Possible Cause: Check the room size compared to the product specications.
Solution: Select the appropriate model of VirusKiller to suit the space to be covered
Possible Cause: Check if airow is restricted.
Solution: Make sure there is sucient clearance around the product and that the air inlet and
outlet are not blocked by furniture, curtains, etc
Problem – Strange smell is emitted from the air outlet.
Possible cause: Is this a ‘new product’ smell?
Solution: It may be an antimicrobial smell emitted by the sterilizing module or lters and will
disappear over a short period of operation (1-2 weeks). It is completely harmless to humans
and animals.
Possible cause: Has the unit been used during or shortly after cooking?
Solution: Some food odors can permeate into the lter or the sterilizing module. Use only after
sucient ventilation.
Possible cause: Has the unit been used where there are heavy emissions of smoke or odors?
Solution: In areas emitting smoke or odors, the performance of the sterilizing module may be
aected. Use only after ventilation.
Possible cause: Is the washable pre-lter completely dry?
Solution: This may be from the pre-lter if replaced before dry. Remove, wash again, and allow
to dry completely before further operation.
In this manual, you will nd a card containing details of your limited warranty and contact
details for your local customer services center, to whom all enquiries and warranty claims
should be directed.
All warranties are rendered void and the cost of repair will be payable by the user in the
case of:
• Damages caused by putting foreign objects (such as water, soft drink, coee, fragrance
oils or toy etc.) in or on the unit.
• Damages caused by transportation or handling.
• Damages caused by use of products such as benzene or thinner.
• Damages caused by incorrect power supply or output voltage.
• Breakdown or loss of parts caused by unauthorized disassembling or modication.
• Repair or replacement undertaken by unauthorized persons.
• Damages caused by non-adherence to the instructions provided in this user guide, and
as given by the local customer service center.
• Damages caused by careless or improper use.
• Damages caused by operating the product in a corrosive or moist environment.
Customer services
