Rath 2100 Series User manual

N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 262-246-4828 (fax)
www.rathmicrotech.com www.area-of-refuge.com www.rathsecurity.com
RP8500SIP
Ver. 6
09/16
Made in the USA
3 Year Warranty
Installation & Operations Manual
2100 Series VoIP Phone

Thank you for purchasing Rath’s VoIP Phone. We are the largest Emergency Phone Manufacturer in
North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Phones are of the highest
quality. Our experienced customer support teams are available to assist with site preparation, installation,
and maintenance. It is our sincere hope that your experience with us has and will continue to surpass
your expectations.
Thank you for your business,
Tom Touchett
President
Table of Contents
Items Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 2
Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 2-3
Phone Programming . . . . . . . . . . . . . . . . . . . . . Page 3-4
Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 4
Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . Page 5
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . Page 5
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 262-246-4828 (fax)
www.rathmicrotech.com www.area-of-refuge.com www.rathsecurity.com

Items Needed
1. Supply power to the VoIP Phone using battery backed up 12vdc source or PoE
(using 2100-VOIPPOE)
2. Connect Ethernet Port of VoIP Phone to network using supplied Ethernet cable
3. Connect analog phone to phone port on VoIP Board
a. Lift handset of analog phone (dial tone should be heard)
b. Dial * , * , * , to enter menu
c. Dial 0 , 2 , to have VoIP Phone playback current IP address (please write down for reference)
d. Dial # , 0 , 3 , to have VoIP Phone playback current subnet mask (please write down for
reference)
e. Hang up analog phone
4. Change IP address of computer to match IP address scheme of VoIP Phone
5. Turn off wireless card on computer (if applicable)
6. Log into VoIP Phone
a. Enter VoIP Phone IP address into web browser (Google Chrome or Mozilla Firefox is preferred)
b. Log into Phone
LOGIN: Admin PASSWORD: Admin
Page 2
• Rath 2100-VoIP Phone
• Static IP address for VoIP Phone
• IP address of SIP Server
Note: Address for VoIP Phone must be on the same network as SIP Server
• Name, Authentication Password, and Authentication ID for SIP Extension
• PC with Network Interface Card attached to same network as SIP Server
• Battery backed up 12vdc power source
• Standard Analog Telephone
Setting Up VoIP Phone for Static IP Address
POE Power Port (if using POE)

Page 3
1. After conguration, place a test call from analog phone connected to phone port
2. If test call is successful, VoIP Phone is ready for programming
3. 2100 Phone can be plugged in at this time
7. Change IP address settings of VoIP Phone
a. Click BASIC SETTINGS under the menu options on the top of the screen
b. Under IP address, click on circle next to Statically Congure As
c. Enter desired IP address, subnet mask, and default router for VoIP Interface
d. Select proper time zone from drop down menu next to Time Zone
8. Click APPLY at the bottom of the page
9. Enter SIP Server information in VoIP Phone
a. Click FXS Port under the menu options on the top of the screen
b. Enter IP address of SIP Server in Primary SIP Server box
c. Enter SIP Extension ID in SIP User ID box
d. Enter Authentication ID in Authenticate ID box (can be the same as the SIP Extension ID)
e. Enter Authentication Password in Authenticate Password box
f. Fill in the NAME location as it will appear on the phone
10. Click APPLY at the bottom of the page, then click REBOOT to restart unit
Phone Programming
Keypad
Testing:
On-Site Programming:
Step 1. To Begin Program Mode
A. Press Enter
Step 2. To Program Emergency Numbers
A. Press 1, Enter, (phone number), Stop
Note: To program numbers 2-5, repeat step 2A
Step 3. To Program Location Message
A. To turn on message Press 1, 3, Enter, 2
B. Press 6, Record (speak message) Stop (to replay message
Press 6, Play)
C. Program frequency of message Press 1, 3, Enter, __
0 = Turn message off
1 = Plays message (1) time
2 = Plays message (2) times (default)
3 = Plays message until receiving party presses *on their phone
Step 4. To Program Auto Disconnect Time (Default is 5 minutes, lowest interval is 1 minute)
A. Press 8, Enter, (3 digit number in minutes)
Ex: 2 minutes = 002
Step 5. To Exit Program Mode
A. Press Stop for 3 seconds
Push the emergency button to activate the VoIP Phone:

Page 4
Remote Programming:
Step 1. To Begin Program Mode
A. Call into phone by dialing the number of the phone
B. After rst simulated ring, Press #, # (Wait for 4 tones)
C. Key in security code (Default is 1111) (Wait for conrmation tones)
Step 2. To Program Emergency Numbers
A. Press 1, *, (Phone number), *, # (Wait for conrmation tones)
Note: Emergency numbers (2-5) repeat step 2A pressing (2-5) as needed
Step 3. To Program Location Message
A. To turn on message press 1, 3, *, 2 (Wait for conrmation tones)
B. Press 6, *, (Speak message) #, *, # (Wait for conrmation tones)
i. To replay message Press 6, # (Wait for conrmation tones)
C. For NO message Press 1, 3, *, 0 (Wait for conrmation tones)
Step 4. To Program Auto Disconnect Time (Default is 5 minutes, lowest interval is 1 minute)
A. Press 8, *, (3 digit number in minutes)
Ex: 2 minutes = 002
Step 5. To Exit Program Mode
A. Press *, #, 0 (You will hear a beep, beep) *, # (You will hear a buzz)
Testing
Did you hear a dial tone?
Did red LED become a solid light when you pushed the button?
Did red LED ash and someone started talking to you?
Could you hear the other party clearly? (If no, see “Adjust Speaker” on page 5)
Could the other party hear you clearly? (If no, see “Adjust Microphone” on page 5)
If you have answered YES to all questions, you have successfully installed and tested
the phone. If you answer NO to any question, proceed to the Troubleshooting Section.
Push the emergency button to activate the VoIP Phone:
YES NO

Page 5
Problem Possible Cause & Solutions
No dial tone when the
button is pushed:
• Check to make sure SmartPhone is connected to Ethernet port on VoIP board.
• Verify network connection going into unit.
Audio is low from the
speaker:
• Speaker control needs to be adjusted. Go to “Speaker Adjustment” on page 5.
• Make sure the speaker holes are not blocked.
Audio is distorted from
the speaker:
• Speaker control needs to be adjusted. Go to “Speaker Adjustment” on page 5.
• Check connections on all components in unit and network cable.
Called party says audio
is low:
• Microphone control needs to be adjusted.
• Make sure the microphone holes are not blocked.
When the called party
hangs up, call stays
connected:
• Phone company or phone system is not providing a disconnect signal.
• Operator needs to press *, # to disconnect the call.
• Disconnect time on phone needs to be lowered (see page 3-4).
Phone appears non-
functional. LED does
not ash and no audio is
heard from the speaker
when button is pushed:
• Check to make sure SmartPhone is connected to FXS port on VoIP board.
• Push button may be non-functional. Remove black switch JST connector from
SmartPhone board and short across the 2 pins to check board.
• Verify 12v or POE power to SmartPhone circuit board.
Unit will not call out. LED
by push button goes on,
then immediately off:
• Check to make sure phone line is connected to Ethernet port on VoIP board.
• VoIP phone may not be recognized on network.
• Take a laptop on the same IP scheme of VoIP phone and PING IP address of
VoIP phone through command prompt. Verify VoIP phone is showing on
network.
• Settings on VoIP phone may differ from SIP Server and need to be changed.
Troubleshooting
Adjusting the Volume
Volume Adjust VR1
Mic Sensitivity VR2
Adjusting the Microphone:
If the person you are calling reports your voice is not loud enough, increase the Microphone
Sensitivity by adjusting VR2 a 1/4 turn clockwise (requires a small Phillips screwdriver).
Adjusting the Speaker:
If the voice of the person you call is not loud enough in the phone speaker, increase the volume
by adjusting VR1 a 1/4 turn clockwise.
Rath SmartPhone
If the volume is too low or high, adjust it by referring to the diagram and instructions below.