Rath 2100 Series User manual

Installation & Operations Manual
2100 Series VOIP Phone
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
RP8500SIPC
Ver. 1
10/19
2 Year Warranty

Thank you for purchasing RATH’s 2100 Series VoIP Phone. We are the largest Emergency
Communication Manufacturer in North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Products are of the highest
quality. Our experienced customer support teams are available to remotely assist with site preparation,
installation, and maintenance. It is our sincere hope that your experience with us has and will continue
to surpass your expectations.
Thank you for your business,
®
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
Table of Contents
Items Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IP Interface Setup . . . . . . . . . . . . . . . . . . . . . . . . . . .
Phone Programming . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . .
Resetting the Phone . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Items Needed
1. Connect the RATH® 2100 Series VoIP Phone to the POE port on the
Network Switch by running an Ethernet cable from the PWR+DATA IN port
on the VoIP Phone to the switch (do not exceed the 320’ distance limitation).
2. Connect the Windows based PC to the same network as the VoIP Phone.
3. Change the IP address of the PC’s Network Interface Card:
a. Navigate to Control Panel
b. Click on Network and Sharing Center
Page 3
• Static IP address for VoIP Phone
• IP address of SIP Server
Note: The IP address must be in the same network as the SIP Server or must be port forwarded to reach the
SIP Server.
• Name, Authentication Password, and Authentication ID for SIP Server
• Windows based PC with Network Interface Card
• POE or POE+ Network Switch
• Ethernet cable
• Small Phillips screwdriver
IP Interface Setup
4. Turn off the wireless card of the laptop (if applicable).
5. Log into the VoIP Phone:
a. Enter the VoIP Phone IP address into the web browser (default is 192.168.1.160). Google Chrome or
Firefox is recommended.
b. Log into phone: LOGIN: admin PASSWORD: admin
6. Enter the SIP Server information into the VoIP Phone:
a. In the Quick Setup tab, all the information is entered into the Line 1 section
b. Enter the IP address of the SIP Server into the Proxy box
c. Enter the name as it will appear on the phone into Display Name
d. Enter Authentication ID into User ID
e. Enter Authentication Password into Password
f. Click Submit at the bottom of the page (unit will automatically reboot)
7. Change the IP address of the VoIP Phone:
a. Click on the Network Setup tab
b. Click on Basic Setup from the menu on the left-hand side followed by Internet Settings
c. Change the IP Address, Subnet Mask, and Gateway
Note: Verify the information entered in the elds and write down what is displayed.
d. Click Submit at the bottom of the page (unit will automatically reboot)

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8. Change the IP address of the PC to match the new address scheme of the VoIP Phone (follow instructions
listed in step 3).
9. Log back into the VoIP Phone in the web browser using the new IP address of the phone.
10. Verify device registration:
a. Click the Voice tab
b. Click Line 1 from the menu on the left-hand side
c. The device should show Registered next to Registration State
Phone Programming
Programming Primary Phone Number using Onboard Keypad:
1. Press ENTER on the keypad to begin programming
2. Press 1, ENTER, the number you want the phone to dial, STOP
3. Press and hold STOP for 3 seconds
Note: In situations where a delay is needed, such as needing an 8 or 9 to dial out, press the PLAY/PAUSE button
on the keypad. The button can be pressed multiple times for a longer delay. One PAUSE = 1 second.
Programming Secondary Phone Numbers using Onboard Keypad:
1. Press ENTER on the keypad to begin programming
2. Press 2, ENTER, the number you want the phone to dial, STOP
Note: 2100 Series VoIP Phones can call up to 5 numbers. Repeat the steps above for subsequent numbers.
Substitute 2 with 3, 4, or 5 depending on the order you want the numbers to be dialed.
Example: To dial the third number, press 3, ENTER, phone number, STOP.
3. Press and hold STOP for 3 seconds to exit programming

Programming Location Message using Onboard Keypad:
2100 Series VoIP Phones can play a location message when the call is answered. This feature is used when the
phone is calling a phone number that cannot identify where the call is coming from by caller ID or needs more location
information than the caller ID can provide. This feature is turned on by default. Perform the steps below to program
the location message feature.
1. Press ENTER to begin programming
2. Press 1, 3, ENTER, (1, 2, or 3) (1 will play message once, 2 will play message twice,
3 will play message on a loop until operator presses *)
3. Press 6, RECORD, wait for the “beep”, speak location message, STOP
4. Press 6, PLAY/PAUSE to play message back
5. Press and hold STOP for 3 seconds to exit programming
Keypad
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Adjusting the Volume
Volume Adjust VR1
Mic Sensitivity VR2
RATH® SmartPhone
If the volume is too low or high, adjust it by referring to the diagram and instructions below.
Adjusting the Microphone:
If the person you are calling reports your voice is not loud enough, increase the Microphone Sensitivity by adjusting
VR2 a 1/4 turn clockwise (requires a small Phillips screwdriver).
Adjusting the Speaker:
If the voice of the person you call is not loud enough in the phone speaker, increase the volume by adjusting VR1 a
1/4 turn clockwise.
Resetting the Phone
To reset all IP information entered into the 2100 Series VoIP Phone, press and hold
the red reset button located under the yellow circuit board for 20 seconds. THIS
WILL DEFAULT THE UNIT TO DHCP. To log back into the unit, perform one of the
following steps:
1. Set the Network Interface Card of the PC to obtain an IP address automatically.
Use a web scanner loaded on the PC to search for the device on the network.
The network scanner should display the address that the unit is now using.

Page 6
Problem Possible Cause & Solutions
Phone won’t show
as Registered:
• Verify the SIP extension settings entered into the Phone match the SIP Server.
• Double check the authentication password (verify the password meets complexity
requirements).
• Verify the IP address isn’t being blacklisted or blocked by network.
• Verify nothing else on the network shares same IP address as the Phone.
• Verify that you can see the SIP Server and the Phone on the PC when it’s connected to
the network.
Phone won’t call out,
it just sits with dial
tone:
• Follow the steps in Phone Programming to verify the dial out number programmed
into the phone.
• Verify the phone is in Standard Mode by pressing ENTER, 1, 9, ENTER, 1, then press
and hold STOP for 3 seconds.
• Verify the number being programmed into the phone is a valid, routable number.
Phone audio is
distorted or very low:
• Adjust VR1 and VR2 potentiometers on the yellow circuit board.
• Verify nothing is blocking the speaker or microphone holes on the face plate.
• Verify network trafc isn’t slow.
Phone doesn’t
respond when the
call button pushed.
No LED or audio:
• Verify that the line cord from the RJ11 jack on the yellow circuit board is connected to
the RJ11 jack on the VoIP board.
• Check that the voltage switch on the POE adapter is set to 12v.
• The push button may be non-functional. Remove the black switch JST connector from
the yellow circuit board and short across the 2 pins on the board in the connector
using a at metal screwdriver.
• Verify that the phone is still connected and getting POE from the Network Switch.
• Verify that the phone still shows as Registered (see step 10).
• Reset phone (see Resetting Phone section).
Phone dials out but
goes busy:
• Log into the VoIP Phone and verify that it still shows registered under Line 1 (see step 10).
• Verify dialing string is programmed into the Phone (if an 8 or 9 is needed to dial out).
• Phone may need to dial an extension rather than a standard 11 digit number.
Phone is dead. It will
not call or program:
• Verify that the phone is still connected and getting POE from the Network Switch.
• Verify that the voltage switch on the POE adapter is set to 12v.
• Check the LEDs on all components (POE adapter, IP board, yellow circuit board).
• Reset phone (see Resetting Phone section).
• Verify that the phone does not exceed the 320’ distance limitation from the Network Switch.
• POE Switch is unable to handle the power requirements. POE+ or POE++ is recommended.
Troubleshooting
2. Unplug the phone line cord from the right side of the yellow circuit board on the 2100 Series VoIP Phone and
plug it into a standard analog telephone.
a. Lift the handset on the analog phone and dial *, *, *, *
b. Dial 110 then #(phone will say IP address of unit)
c. Dial 120 then #for Subnet Mask
d. Dial 130 then #for Gateway
e. Hang up the analog phone and plug the phone line cord back into the yellow circuit board