Snom 320 User manual

SNOM320 User Guide - Rev A 14/06/16
3. Mute
Speaker Home
4. Speaker
Home
SNOM 320 User Guide
1. Cancel Key –Hangs up the current call / Cancels action
2. Volume –Adjusts call volume when on a call, and ring volume when not
3. Mute –Toggles the mute function on / off
4. Speaker –Toggles the speaker function on / off
5. Headset –Toggles between your headset and handset
6. Soft Keys –Functions are displayed along the bottom of the screen
7. Select Key –Can be used to answer / Select user options
8. Line Keys –Shows which line is connected
9. Voicemail –Dials Voicemail System
10. Transfer –Initiates a Blind Transfer
11. Hold –Toggles the call on / off Hold, used to allow an Announced Transfer
8. Voicemail
2. Volume
Mute Speaker
1. Cancel Key
Home
11. Hold
10. Transfer
6. Soft Keys
7. Select Key
5. Headset
9. Line Key

SNOM320 User Guide - Rev A 14/06/16
N.B. Please refer to the EVO Console User Guide for Instructions on Call Handling whilst using the
Screen Based Console.
Answering a call
Pick up the Handset
If connected to a Headset –Press the Select Key
Blind Transfer a Call
When on a call, press “Transfer” key
Enter the number to transfer to
Press the “Select” key
Transfer an Announced Call
When on a call, press “Hold” key
Enter the number to transfer to
Press the “Select” key
Announce the call to the person you are
transferring to
If they wish to take the call press the “Transfer”
Key twice
If they wish to not take the call you can retrieve
the call by pressing Cancel Key to end your call &
pressing the “Line” key to retrieve the original
caller
Placing a call on Hold
When on a call, press “Hold” key
Whilst on Hold the other party will hear Music on
Hold
Pressing the Hold Key again will resume the call
If more than one call is in progress/on Hold, you
can choose which call to take off hold by pressing
the relevant line key
Call History
Listed under Soft Key ‘CHist’
1. Missed Calls
2. Received Calls
3. Dialled Calls
Voicemail
Dial 1571 or press the envelope icon
Enter your voicemail pin (you will be asked to
change this on your first login)
Follow the automated instructions to listen to
voicemails or record greetings
When you first login, you will be asked to record
your name only - you will then need to go back
and record greetings
Greetings for when you are busy or unavailable
are separate –please remember to record both
The number you should dial to access your
voicemail box externally is included on your
Service Guide (available from your centre
manager)
To access your company main line voicemail box
from your handset, dial 1571 as normal, but then
choose * and enter the extension number of your
main line.
Number Presentation
Your number will be shown on outbound calls as
default
To hide your number, press *31
To display your number, press #31
The option you choose will apply to all further
calls, you do not need to press before each call
If you wish to change the Outbound CLI Display
from your handset DDI to your Main Line number
please contact your centre manager who can set
this via Jeff
Changing Ring Tone
Press ”Settings”
Select “Preferences”
Scroll down on the Direction Pad to “Ringer"
Press Select to choose Line 1
Scroll to the preferred ring tone choice
Once chosen press the “Select” key
Press the “Cancel” Key to return to the Main Menu