Avaya 9601 Installation and operating instructions

Using Avaya 9601 IP Deskphone SIP
Release 6.4
June 2014

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Contents
Chapter 1: Introduction to the 9601 SIP Deskphone............................................................. 8
Overview................................................................................................................................ 9
Scrolling and navigation......................................................................................................... 11
About icons........................................................................................................................... 11
Call history icons .................................................................................................................. 12
Presence icons..................................................................................................................... 12
Administrative messages ...................................................................................................... 13
Deskphone stand.................................................................................................................. 13
Network information............................................................................................................... 14
Chapter 2: Avaya Menu.......................................................................................................... 15
Using options and settings..................................................................................................... 15
Displaying the Phone screen on dialing............................................................................. 16
Displaying the Phone screen on receiving a call................................................................. 17
Displaying call timers....................................................................................................... 17
Setting redial options....................................................................................................... 17
Configuring visual alerts................................................................................................... 18
Setting the audio path...................................................................................................... 18
Setting dialing options...................................................................................................... 18
Setting up speed dialing................................................................................................... 19
Setting up favorites.......................................................................................................... 19
Gaining access to the favorite list...................................................................................... 20
Personalizing button labels............................................................................................... 20
Adjusting the contrast of the display.................................................................................. 21
Changing the ring pattern................................................................................................. 21
Setting a ring tone for incoming forwarded calls................................................................. 21
Setting a ring tone for Team Button................................................................................... 22
Setting a call pickup ring tone........................................................................................... 22
Setting an alert for a call pickup group............................................................................... 23
Turning button click sounds on and off.............................................................................. 23
Turning error tones on or off............................................................................................. 23
Setting key repeat delay................................................................................................... 24
Changing the language.................................................................................................... 24
Setting the time format..................................................................................................... 25
Setting headset profile..................................................................................................... 25
Enabling wireless headset................................................................................................ 25
Turning automatic gain control on or off............................................................................. 26
Integrating other applications with your phone......................................................................... 26
Browser................................................................................................................................ 27
Using the WML browser................................................................................................... 28
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Chapter 3: Answering a call................................................................................................... 29
Sending an active call to voicemail.......................................................................................... 30
Ignoring an incoming call....................................................................................................... 30
Putting a call on hold............................................................................................................. 30
Muting a call......................................................................................................................... 30
Switching to another deskphone during an active call............................................................... 31
Making an unattended transfer............................................................................................... 31
Making an attended transfer................................................................................................... 32
Chapter 4: Making a call......................................................................................................... 33
Making an emergency call...................................................................................................... 33
Redialing a number............................................................................................................... 34
Speed dialing a person.......................................................................................................... 34
Autodialing a pre-assigned number......................................................................................... 34
Making a call using edit dialing............................................................................................... 35
Calling a person from the contacts list..................................................................................... 35
Calling a person from the call history....................................................................................... 36
Calling a person from the directory.......................................................................................... 36
Dialing an E.164 number........................................................................................................ 37
Making a call using a Click to dial link..................................................................................... 37
Chapter 5: About forwarding calls........................................................................................ 38
Activating Send All Calls........................................................................................................ 38
Activating call forwarding....................................................................................................... 38
Disabling call forwarding........................................................................................................ 39
Chapter 6: Using the conference feature.............................................................................. 40
Setting up a conference call................................................................................................... 40
Adding a person on hold to a conference call........................................................................... 40
Putting a conference call on hold............................................................................................ 41
Dropping the last participant from a conference call................................................................. 41
Chapter 7: Using bridged call appearances......................................................................... 42
Answering a call on a bridged line........................................................................................... 42
Joining a call on a bridged line................................................................................................ 42
Making an outgoing call on a bridged line................................................................................ 42
Excluding others from bridging on to your call.......................................................................... 43
Transferring a bridged call to its own voice mail....................................................................... 43
Independent alerting for each bridged call appearance............................................................. 44
Chapter 8: Using the contacts feature.................................................................................. 45
Searching for a contact.......................................................................................................... 45
Extended searching............................................................................................................... 46
Viewing the details for a contact............................................................................................. 46
Adding a new contact............................................................................................................ 47
Editing a contact.................................................................................................................... 48
Assigning specific ring tone to a contact.................................................................................. 48
Contents
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Deleting a contact.................................................................................................................. 48
Accessing Exchange contacts................................................................................................ 49
Chapter 9: Call History........................................................................................................... 50
Viewing the call history.......................................................................................................... 50
Viewing call history details..................................................................................................... 51
Adding an entry from the call history to your contacts list.......................................................... 51
Removing an entry from call history........................................................................................ 51
Clearing all call history entries................................................................................................ 52
Turning off call history............................................................................................................ 52
Chapter 10: Presence............................................................................................................. 53
Viewing contact presence status............................................................................................. 53
Changing the presence status................................................................................................ 53
Enabling SAC when DND is active.......................................................................................... 54
Enabling Away Timer............................................................................................................. 54
Chapter 11: About Hotline...................................................................................................... 56
Chapter 12: About Team Button............................................................................................ 57
Viewing the status of monitored stations.................................................................................. 58
Answering an active call on a monitored extension................................................................... 58
Speed dialing to a monitored extension................................................................................... 58
Transferring a call to a monitored deskphone.......................................................................... 59
Assigning ring tone to a monitored station............................................................................... 59
Chapter 13: Receiving your messages................................................................................. 61
Logging into your voice mail................................................................................................... 61
Chapter 14: About Features .................................................................................................. 62
Accessing the Features screen .............................................................................................. 62
Feature Table....................................................................................................................... 63
Monitoring other extensions at a glance.................................................................................. 64
Assigning labels to auto-dial numbers..................................................................................... 64
Setting up automatic call back................................................................................................ 65
Making an auto intercom call.................................................................................................. 65
Enabling call forwarding when your line is busy or you do not answer........................................ 66
Blocking your extension from displaying during calls................................................................ 66
Displaying your extension on outgoing calls............................................................................. 66
Parking a call........................................................................................................................ 67
Unparking a call.................................................................................................................... 67
Setting up enhanced call pickup alerting ................................................................................. 68
Picking up a call to another extension..................................................................................... 68
Picking up a call to another call pickup group........................................................................... 68
Answering a call for a call pickup group member...................................................................... 69
Calling someone in your intercom group.................................................................................. 69
Tracing a malicious call.......................................................................................................... 70
Recording a call.................................................................................................................... 70
Contents
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Making a priority call.............................................................................................................. 71
Interrupting a call with a whisper page..................................................................................... 71
Setting mute alert.................................................................................................................. 72
Activating the LNCC feature................................................................................................... 72
Deactivating the LNCC feature............................................................................................... 73
Visual alert for an encrypted call............................................................................................. 73
Activating EC500 for simultaneous ringing on multiple phones.................................................. 73
Extending a call to your cell phone (EC500)............................................................................ 74
Chapter 15: Using the Calendar............................................................................................ 75
Calendar appointment reminders............................................................................................ 75
Reviewing your appointments................................................................................................. 76
Chapter 16: Limited access during failover......................................................................... 77
Chapter 17: Locking and logging in to and logging out of your deskphone.................... 79
Logging in to your deskphone................................................................................................. 79
Locking and unlocking your telephone..................................................................................... 80
Logging out of your deskphone............................................................................................... 80
Contents
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Chapter 1: Introduction to the 9601 SIP
Deskphone
Your deskphone provides many features that include:
• Viewing and managing your calls, call logs, and contacts list
• Customizing your deskphone
• Accessing your voice mail
• Using integrated WML browser
Your administrator might not have configured all functions and features described in this user guide.
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Overview
The following section describes the display, keys, buttons, and the associated features that are
available on the deskphone.
Figure 1: A 9601 deskphone
Note:
Your deskphone might have labeled buttons.
The following table provides descriptions of buttons and features of the 9601 deskphones. The
newer versions of the 9601 deskphones do not have these labels.
No. Name Description
1 Message waiting indicator An illuminated red light in the upper-right corner of your phone that
indicates that you have a voice mail. If Visual Alerting is enabled,
this light flashes when you receive an incoming call. In addition to
the message waiting indicator, the Message button is also
illuminated when you have voice mail.
Overview
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No. Name Description
2 Top Line The Top Line shows status information such as the time and date,
error indications and missed calls.
3 Features and call
appearance lines
The line buttons with integrated LEDs show which lines are in use
and correspond to the lines on the display. Press the line button to
select that line. In case of an incoming call, the green LED blinks.
While the deskphone is off hook, both the red and the green LED
glow.
Lines also indicate if a feature or system number is enabled or
disabled in the Feature or System Numbers view. The green LED
glows to indicate that a feature is enabled. When you turn off the
feature, the LED turns off.
4 Softkeys Labels Use the softkeys to act on the highlighted line on the screen. The
softkey labels show you the action that each key produces. The
labels and the actions vary depending on the screen being
displayed.
The QTP displays the options that are administered for the
extension such as EC500 or Call Forwarding.
5 Softkeys The softkey labels show you the action that each key produces.
The labels and the actions vary depending on the screen being
displayed.
6 Display More Use the Display More key to scroll the selected line when the “>>”
symbol appears.
7 Message Press Message to connect directly to your voice mail system. This
button is illuminated when you have voice mail messages waiting.
8 Navigation Arrows Use the right and left navigation arrows to navigate between
menus or to move the cursor during text input. Use the up and
down navigation arrows to move from one line to another.
9 Phone Press Phone to view and manage your calls.
10 Contacts Press Contacts to view the entries in your contact list.
11 History Press History to view the history of your outgoing, incoming, and
missed calls.
12 Avaya Menu Press Avaya Menu to configure options and settings, access the
browser, log out, or view network information.
13 Volume Press Volume to adjust the volume of the handset, headset,
speaker, and ringer..
14 Mute Press Mute to mute a call in progress. To take a call off mute,
press Mute again.
15 Speaker Press Speaker to use the speakerphone. To take a call off
speakerphone, lift the handset or press Headset .
16 Headset Press Headset to use the headset if connected.
Introduction to the 9601 SIP Deskphone
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Scrolling and navigation
When navigating through the options and features on your telephone display, use the navigation
arrows to scroll and buttons to select lines or options.
Use the up and down navigation arrows to scroll up or down through lists; holding either arrow for a
few seconds produces a fast scroll. Use the right and left navigation arrows to move between the
Phone screen and Features list or the Features list and System Numbers list, or to move the cursor
right or left when entering text. Use the Display More key to scroll the selected line when the double
chevron symbol (“>>”) appears in the display.
When you scroll to a line on the display, that line is selected. The softkey labels will change
according to the options available for the selected line. The OK button is a shortcut for the default
action. For example, when you select an entry in your contacts list, pressing the OK button places a
call to that person.
You can also select a line or feature without scrolling by pressing the corresponding line button.
About icons
The icons in the following table indicate the state of a call, navigation choices, or the status of a
contact whose presence you are tracking.
Icon Description
Missed call; a call was not answered or was forwarded to voice
mail.
Incoming call is alerting.
Call is active.
Call is on hold.
Your calls are being forwarded.
Conference is active.
Conference is on hold.
Use the Display More key to see more information on the selected
line.
The call in progress is muted.
The ringer volume is off due to pressing - on the Volume button
until the volume turns off. To reinstate volume, press + on the
Volume button.
Scrolling and navigation
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Icon Description
Presence icon indicating this contact's phone is busy with the
Send All Calls feature active. This icon also designates that a
feature is not available at this point of a call.
Icon indicating the telephone is not connected to its network and
is operating in "failover" mode. Some features may not be
available or work correctly. For more information about failover,
see Limited access during failover on page 77.
Indicates that the call is using a wideband codec for good quality
voice call.
Indicates a low network performance or presence of local network
issues that might result in lower call quality.
Indicates that the user enabled the LNCC feature. The LNCC
feature changes the Multiple Call Appearance deskphone to a
Single Call Appearance deskphone.
Presence icons appear when you set up the person whose presence you want to track as a contact
and enter a handle (a phone number or URI) for that person.
Call history icons
The following icons indicate the types of calls.
Icon Name Description
Missed call Indicates that you did not answer
the call or had forwarded the call
to your voice mail.
Answered call Indicates that you have answered
the call.
Outgoing call Indicates that you have made the
call.
Presence icons
The following icons indicate the presence status of a contact.
Icon Name Description
Available User is available and can
communicate.
On a call User is on a call.
Introduction to the 9601 SIP Deskphone
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Icon Name Description
Busy User is busy.
Away User is away from the deskphone.
Do not Disturb User does not want to
communicate.
Out of Office/Offline Out of Office: User is out from the
office.
Offline: User wants to appear
invisible.
Unknown The presence status of the user is
unknown or the deskphone is not
registered.
Note:
You can view presence icons only if the presence tracking feature is configured for your
deskphone.
Administrative messages
Your administrator can send important messages such as notification of an early office shut down
because of bad weather. The administrator can also send information about an imminent service
interruption to your deskphone.
These types of messages can take any of the following forms:
• A text message streaming across the top display line, that also accompanies an audible alert.
• An audible alert broadcast through the Speaker or the headset if that device is active.
• An interrupt screen notifying you that you are receiving an audio alert.
While receiving an audible alert, you can change between the speaker, handset, and headset, can
stop the transmission of pushed audio content by going on-hook, and can adjust the volume, as you
normally do during a call.
Deskphone stand
To place the phone vertically for wall mounting, reverse the tab located under the switchhook in the
top ear piece pocket and ensure that the handset is in the correct position. You need a small
screwdriver to lift the tab and reinsert back the reversed tab.
Administrative messages
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Network information
Your system administrator might ask you to check the phone or network settings to investigate
problems. You can get network information from the Avaya Menu.
The Low Network Quality icon on the top line of the phone display indicates if an issue with the
network might be affecting call quality. Navigate to the Network Information screen to view the
related network information.
An HD Sound Quality icon on the top line of the phone display indicates that the call is using a
good quality sound codec. Navigate to the Network Information screen to view the related network
information.
Network Information has seven different screens for viewing the options: Audio parameters, IP
(Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X Parameters, Miscellaneous,
and Diagnostics.
Contact your administrator for more information on the options related to network information and
the settings that the system requires.
Introduction to the 9601 SIP Deskphone
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Chapter 2: Avaya Menu
You can use Avaya Menu to adjust and customize options and settings for your deskphone, access
additional Web-based applications, get information about your phone and network settings, and log
out. When you press Avaya Menu, you see one of the following menus, depending on how your
administrator has set up your system and on the applications available to you:
Note:
The menus and submenus that appear depend on how the administrator has configured your
extension. Some options or submenus might not be available. Contact your system
administrator if you have any questions.
•Options & Settings
•Browser
•Network Information
•About Avaya IP Deskphone
•Log Out
Options & Settings lets you change your call settings, personalize button labels, adjust brightness
and contrast, select your ringing pattern, set up favorites, assign speed dial entries, and more.
Browser contains additional web-based applications. If your administrator did not configure the
browser option for your deskphone, your deskphone does not display the browser option.
Network Information has a submenu with seven different viewing options: Audio parameters, IP
(Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X Parameters, Diagnostics, and
Miscellaneous Audio parameters, IP (Internet Protocol) parameters, Quality of Service, Interfaces,
802.1X Parameters, Miscellaneous, and Diagnostics. Your administrator might ask you to use this
option to check phone settings or network settings to investigate problems.
About Avaya IP Deskphone provides the release number of your phone software.
Log Out lets you sign off the phone, to protect your settings or to let another user to log in.
Using options and settings
The Options & Settings menu contains the following submenus:
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Submenu names Description
Call Settings Includes choices for automatically displaying the
Phone screen when you get an incoming call, when
you place a call, or when you answer a call, turning
call timers on or off, controlling how Redial works,
turning Visual Alerting on or off, and more..
Set Speed Dials Lets you assign speed dial numbers for up to ten
contacts, so a long press of a single digit initiates a
call to that person. See Setting up speed dialing on
page 19 for more information.
Set Favorites Lets you build a list of up to nine favorite contacts or
features. See Setting up favorites on page 19 for
more information.
Application Settings Includes choices for personalizing button labels,
turning call on or off and including bridged calls in
your call History.
Screen & Sound Options Includes choices for adjusting the deskphone
brightness and contrast, ring pattern, background
logos, button clicks, and error tones.
Language & Region Includes choices for setting the display language and
the time format.
Advanced Options Includes choices for integrating other applications
like Microsoft® Exchange Server with your phone.
You can also set AGC (Automatic Gain Control) for
your headset, handset, and/or speaker audio.
Displaying the Phone screen on dialing
About this task
Use this task to set the deskphone to display the Phone screen when you dial a number to make a
call.
Procedure
1. Press Avaya Menu.
2. Press Select to select Options & Settings > Call Settings > Phone Screen on Calling.
3. Press Change to select one of the following:
•Yes: To display the Phone screen when you dial a number.
•No: To remain on the current screen when you dial a number.
4. Press Save .
Avaya Menu
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Displaying the Phone screen on receiving a call
About this task
Use this task to display the Phone screen when you receive a call.
Procedure
1. Press Avaya Menu.
2. Press Select to select Options & Settings > Call Settings > Phone Screen on Ringing.
3. Press Change to select one of the following:
•Yes: To display the Phone screen when you receive a call.
•No: To remain on the current screen when you receive a call.
4. Press Save.
Displaying call timers
About this task
You can set your call settings to display the duration of calls. You can turn the call timer display on
or off.
Procedure
1. Press Avaya Menu.
2. Press Select to select Options & Settings > Call Settings > Display Call Timers.
3. Press Change to select Yes or No.
4. Press Save.
Setting redial options
About this task
Use this task to view a list of last six numbers that you dialed or to dial the last dialed number when
you use the redial feature.
Procedure
1. Press Avaya Menu.
2. Press Select to select Options & Settings > Call Settings > Redial.
3. Press Change to select one of the following options:
•One Number: To dial the last dialed number.
•List: To display the last six dialed numbers.
Using options and settings
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4. Press Save.
Configuring visual alerts
About this task
Use this task to cause the LED in the top right corner of the phone to flash when the deskphone
gets incoming calls.
Procedure
1. Press Avaya Menu.
2. Press Select to select Options & Settings > Call Settings > Visual Alerting.
3. Press Change to select On or Off.
4. Press Save.
Setting the audio path
You can set your phone to go off-hook on the Speaker or the Headset when you make an on-hook
call.
Procedure
1. Press Avaya Menu.
2. Press Select to select Options & Setting > Call Settings > Audio Path.
3. Press Change to select Headset or Speaker.
4. Press Save.
Setting dialing options
About this task
Your phone has the following two dialing options:
• You can dial a number by picking up the handset, getting a dial tone, and dialing the required
number (off-hook dialing).
• You can use the edit dialing feature. If you set this feature, you can enter all or part of the
number, use backspace to correct a digit if needed, and when ready, initiate the dialing process
using a softkey. Edit dialing may not be available to you, depending on how your system is
administered.
If you activated the Limit Number of Concurrent Calls (LNCC) feature in the edit dialing mode, and
you start dialing a number when at the same time your deskphone receives a call, the deskphone
presents this call to you instead of logging the call.
Avaya Menu
18 Using Avaya 9601 IP Deskphone SIP June 2014
Comments? [email protected]

Procedure
1. Press Avaya Menu.
2. Press Select to select Options & Settings > Call Settings > Dialing options.
3. Press Change to select On-hook or Editable.
When on-hook dialing is in effect, dialpad (edit dial) searches are not available.
4. Press Save.
Setting up speed dialing
About this task
Use this task to assign speed dial numbers to your contacts. You can assign speed dial numbers to
up to 10 contacts.
Procedure
1. Press Avaya Menu.
2. Press Select to select Options & Settings > Assign Speed Dial Entries > Set Speed Dial.
3. Scroll and press Assign to select the required unassigned line.
4. Press Select to select the number that you want to assign.
For more information on using the speed dial feature, see Speed dialing a person on
page 34.
Setting up favorites
About this task
Use this task to create a list of favorite contacts or features for quick access. You can include up to
nine favorite items in the favorite list.
Procedure
1. Press Avaya Menu.
2. Press Home.
3. Press Select to choose Options & Settings > Assign Favorite Entries > Set Favorites.
4. Perform one of the following actions:
• To add a favorite contact, press Contacts.
• To add a favorite feature, press Features.
5. Press Select to choose the required contact or feature.
Using options and settings
June 2014 Using Avaya 9601 IP Deskphone SIP 19
Comments? [email protected]

Gaining access to the favorite list
About this task
Use this task to gain access to the favorite list for quick access to a contact or a feature.
Procedure
1. Scroll past through the last call appearance.
2. Highlight the required contact or feature.
3. Press Call or Select as applicable.
Personalizing button labels
About this task
You can change the labels that are displayed for your extensions, features, and system numbers or
speed dial buttons. For example, you can change the label for your extension to "My Line." You
cannot edit Autodial buttons labels using this procedure. For information, see Assigning labels to
pre-assigned (Autodial) numbers on page 64.
Procedure
1. Press Avaya Menu.
2. Select Options & Settings...
3. Select Application Settings.
4. Select Personalize Labels...
5. Press Select or OK.
6. Select the label you want to edit.
If the label you want to edit is on the Features screen, scroll right to access the Features
screen, and select the label you want to edit. If the label you want to edit is on the System
Numbers menu, scroll right twice to access the System Numbers menu and select the label
you want to personalize.
7. Press Edit.
8. Edit the label using up to 13 characters.
Press More then Clear to clear all text fields and start over.
9. Press Save or OK.
10. You may revert back to the default button labels by selecting Options & Settings >
Application Settings > Restore Default Button Labels and pressing Default.
Avaya Menu
20 Using Avaya 9601 IP Deskphone SIP June 2014
Comments? [email protected]