Cisco LINKSYS one PHM1200 User manual

LINKSYS ONE IP PHONE
Models PHM1200 and PHB1100
Business IP Phone for Key Systems
User Guide
Release 1.3

© Copyright 2007, Cisco Systems, Inc.
Specifications are subject to change without notice.
Linksys, the Cisco Systems logo, the Linksys Logo, and the Linksys One logo are registered trademarks of Cisco Systems, Inc. All other trademarks mentioned in this document
are the property of their respective owners.

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Linksys One Communications Solution
Contents
Chapter 1: Getting Started - - - - - - - - - - - - - - - - - - - - - - -1
Additional Documentation 2
Chapter 2: Getting to Know Your Phone - - - - - - - - - - - - - - - - -3
Understanding Phone Buttons 4
Understanding Your Phone Screen 5
Navigating the PHM1200 IP Phone Menu 7
Understanding Line and Call Icons 8
Understanding Your Phone Passwords 9
Chapter 3: Using Your Phone - - - - - - - - - - - - - - - - - - - - - 11
Basic Call Handling Options 11
Placing a Call 12
Answering a Call 13
Ending a Call 13
Using Hold and Resume 14
Using Mute 14
Transferring Calls 15
Forwarding Calls 15
Using Do Not Disturb 16
Making Conference Calls 16
Using the Handset, Headset and Speakerphone 17
Advanced Call Handling Options 18
Using Call Park 18
Using Voicemail 18
Using System Voice Mail 19
Enabling the After Hours Greeting 19
Answering Operator Calls 19
Using Shared Lines 20

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Linksys One Communications Solution
Using PHM1200 IP Phone Screen Features 20
Using the Calls tab 21
Placing Calls 21
Using Hold and Resume 21
Making Conference Calls 22
Using the Tasks tab 23
Using Call History 23
Using the Local Directory 23
Using Voicemail 23
Using System Voice Mail 24
Chapter 4: Using Voice Mail - - - - - - - - - - - - - - - - - - - - - 25
Accessing Personal Voice Mail Using Voice Prompts 25
Accessing Personal Voice Mail Using the Phone Screen 26
Managing Your Personal Voice Mailbox 28
Recording Voice Mail Greetings 29
Recording Your Name 29
Changing Your Voice Mail Password 31
Changing Voice Mail Notification Settings 32
Accessing Your System Voice Mailbox 32
Chapter 5: Customizing Your Phone Settings - - - - - - - - - - - - - - 34
Logging into the Linksys One Portal 34
Changing Your Password 35
Accessing Your User Settings 36
Changing Your Call Forward Settings 36
Setting a Name 37
Enabling the Voicemail to Email Forwarding Option 38
Accessing Your User Template 39
Customizing the Phone Button Template 39
Setting up Auto Dials 39
Viewing Phone Button Assignments 41
Printing Your Phone Button Template 41

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Linksys One Communications Solution
Chapter 6: Using the Auto Attendant - - - - - - - - - - - - - - - - - 42
Accessing the Auto Attendant 42
Managing the Auto Attendant 42
Recording the Auto Attendant Greeting 43
Enabling the After Hours Greeting 45
Changing the Auto Attendant Password 45
Managing Operator Calls 46
Appendix A: Linksys One Contact Information - - - - - - - - - - - - - 47

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Linksys One Communications Solution

1
Chapter 1: Getting Started
Linksys One Communications Solution
Chapter
1
Getting Started
This guide introduces you to your Linksys One IP phone and provides an overview of your
phone’s features.
You can also refer to the table below for frequently used sections in this guide:
NOTE: Each phone comes with a
Quick Installation Guide.Be sure to refer
to the Quick Installation Guide to install
your phone.
NOTE: Each phone also includes a
Quick Reference Card. Be sure to refer
to the Quick Reference Card for
commonly used features on the phone.
If you want to... Then...
Connect Your Phone See ”Connecting Your Phone” section on page 3.
Understand your phone buttons See ”Understanding Phone Buttons” section on page 4.
Learn about your phone screen See ”Understanding Your Phone Screen” section on page 5
and ”Using PHM1200 IP Phone Screen Features” section on
page 20.
Use line and feature buttons for
basic call handling
See ”Basic Call Handling Options” section on page 11.
Use customized features for special
call handling
See ”Advanced Call Handling Options” section on page 18.
Set Up AutoDials on your phone See ”Setting up Auto Dials” section on page 39.
Share a phone number See ”Using Shared Lines” section on page 20.

Chapter
1
2Chapter 1: Getting Started
Linksys One Communications Solution
Additional Documentation
Refer to the following documentation at www.linksys.com/linksysoneproducts:
• Linksys One IP Phone for Key Systems Model PHM1200 Quick Reference
• Linksys One IP Phone for Key Systems Model PHB1100 Quick Reference
• Linksys One IP Phone Model PHM1200 Quick Installation Guide
• Linksys One IP Phone Model PHB1100 Quick Installation Guide
Use your phone’s speakerphone or
connect a headset
See ”Using the Handset, Headset and Speakerphone”
section on page 17.
Change the ring volume or tone See ”Using the Handset, Headset and Speakerphone”
section on page 17.
View call history See ”Using Call History” section on page 23.
Dial from a local directory See ”Using the Local Directory” section on page 23.
Listen to your voice messages See ”Using Voice Mail” section on page 25.
Customize your phone using a
web page
See ”Customizing Your Phone Settings” section on page 34.
If you want to... Then...

3
Chapter 2: Getting to Know Your Phone
Linksys One Communications Solution
Chapter
2Getting to Know Your Phone
The Linksys One IP phone PHM1200 and PHB1100 are wired desktop phones that provide
voice communication over a data network. In addition to the phone features you’ve come to
expect from a traditional phone, the Linksys One IP phone also provides:
• Simple automated installation with your Linksys One Services Router.
• Call processing features with integrated Voice Mail and Auto Attendant.
• Ability to access phone features using the phone screen interface (PHM1200 IP Phone
only).
• Online control of custom phone features and settings via a User web page.
This section provides a detailed overview of your IP phone. It describes the function of each
phone button and provides instructions on navigating your phone. The following topics are
covered:
• ”Understanding Phone Buttons” on page 4
• ”Understanding Your Phone Screen” on page 5
• ”Understanding Line and Call Icons” on page 8
• ”Understanding Your Phone Passwords” on page 9

Chapter
2
4Chapter 2: Getting to Know Your Phone
Understanding Phone Buttons
Linksys One Communications Solution
Understanding Phone Buttons
This table describes the buttons on your IP phone. See the button layout illustration at right:
Description
1 Phone screen serves as your phone “desktop.”.
2Intercom buttons are available for handling calls inside your company.
3 The button template lists your intercoms, outside lines, and feature button assignments.
4Outside line buttons provide access to the external phone lines assigned to you. Use
these buttons to place and receive calls outside your company.
5 Four softkeys allow you to access and select options for applications running on the
phone (PHM1200 IP phone only).
65-position key (PHM1200 IP phone) OR 3-position navigation key (PHB 1100 IP phone).
7 Feature buttons provide quick access to assigned phone features.
8Hold button puts a call on hold.
9Display button shows button layout (PHM1200) OR the phone’s MAC address (PHB 1100).
10 Cancel button cancels the current phone task and displays the previous screen.
11 Phone key pad allows you to dial a phone number and interact with Voice Mail and Auto
Attendant systems.
12 Microphone button mutes (red) and unmutes the microphone.
13 Volume control adjusts volume for the handset speaker, headset and the speakerphone.
14 Speakerphone button enables hands-free calling via the speakerphone or headset. This
button turns green when the speakerphone is on.
15 Phone speaker provides hands-free listening.
16 Handset.
17 Voice message indicator turns red when you have a voice mail message.
1 3
2
9
101112
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14
15
16
17
5
6
1
45777
4
7
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Linksys One IP Phone Model PHB1100
Linksys One IP Phone Model PHM1200