voptech IP20 User manual

User Manual
IP20/IP20P

Safety Notices
Please read the following safety notices before installing or using this phone.
They are crucial for the safe and reliable operation of the device.
Please use the external power supply that is included in the package. Other
power supplies may cause damage to the phone, affect the behavior or
induce noise.
Before using the external power supply in the package, please check with
home power voltage. Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do
not use it, it may cause fire or electric shock.
The plug-socket combination must be accessible at all times because it
serves as the main disconnecting device.
Do not drop, knock or shake it. Rough handling can break internal circuit
boards.
Do not install the device in places where there is direct sunlight. Also do
not put the device on carpets or cushions. It may cause fire or breakdown.
Avoid exposure the phone to high temperature, below 0℃or high
humidity. Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage
it. Consult your authorized dealer for help, or else it may cause fire, electric
shock and breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean
it. Wipe it with a soft cloth that has been slightly dampened in a mild soap
and water solution.
When lightning, do not touch power plug or phone line, it may cause an
electric shock.
Do not install this phone in an ill-ventilated place.
You are in a situation that could cause bodily injury. Before you work on
any equipment, be aware of the hazards involved with electrical circuitry
and be familiar with standard practices for preventing accidents.

Table of Content
1INTRODUCING IP20/IP20PVOIP PHONE...............................................................................5
1.1 THANK YOU FOR YOUR PURCHASING IP20/IP20P.....................................................................5
1.2 DELIVERY CONTENT.................................................................................................................5
1.3 KEYPAD....................................................................................................................................6
1.4 PORT FOR CONNECTING ............................................................................................................7
1.5 ICON INTRODUCTION ................................................................................................................8
1.6 LED INTRODUCTION.................................................................................................................8
2INITIAL CONNECTING AND SETTINGS..............................................................................10
2.1 CONNECT THE PHONE .............................................................................................................10
2.1.1 Connect to network............................................................................................................10
2.1.2 Power adaptor connection..................................................................................................11
2.2 BASIC INITIALIZATION............................................................................................................11
2.2.1 Network settings................................................................................................................11
3IP20/IP20P’S BASIC FUNCTION .............................................................................................13
3.1 MAKING A CALL .....................................................................................................................13
3.1.1 Call Device ........................................................................................................................13
3.1.2 Call Methods......................................................................................................................13
3.2 ANSWERING A CALL ...............................................................................................................13
3.3 DND.......................................................................................................................................14
3.4 CALL FORWARD .....................................................................................................................14
3.5 CALL HOLD ............................................................................................................................14
3.6 CALL WAITING.......................................................................................................................14
3.7 MUTE .....................................................................................................................................14
3.8 CALL TRANSFER .....................................................................................................................15
3.9 3-WAY CONFERENCE CALL......................................................................................................15
3.10 MULTIPLE-WAY CALL ..............................................................................................................15
4IP20/IP20P’S ADVANCED FUNCTION...................................................................................16
4.1 CALL PICKUP ..........................................................................................................................16
4.2 JOIN CALL...............................................................................................................................16
4.3 REDIAL /UNREDIAL................................................................................................................16
4.4 CLICK TO DIAL........................................................................................................................17
4.5 CALL BACK.............................................................................................................................17
4.6 AUTO ANSWER........................................................................................................................17
4.7 HOTLINE.................................................................................................................................17
4.8 APPLICATION..........................................................................................................................17
4.8.1 SMS...................................................................................................................................17
4.8.2 Memo.................................................................................................................................18
4.8.3 Ping....................................................................................................................................18
4.8.4 Voice Mail.........................................................................................................................18

4.9 PROGRAMMABLE KEY CONFIGURATION.................................................................................18
5IP20/IP20P’S OTHER FUNCTIONS.........................................................................................21
5.1 AUTO HANDDOWN .................................................................................................................21
5.2 BAN ANONYMOUS CALL.........................................................................................................21
5.3 DIAL PLAN..............................................................................................................................21
5.4 DIAL PEER ..............................................................................................................................21
5.5 AUTO REDIAL.........................................................................................................................21
5.6 CALL COMPLETION .................................................................................................................22
5.7 RING FROM HEADSET.............................................................................................................22
5.8 POWER LIGHT.........................................................................................................................22
5.9 HIDE DTMF...........................................................................................................................22
5.10 BAN OUTGOING......................................................................................................................22
5.11 PRE DIAL................................................................................................................................23
5.12 PASSWORD DIAL.....................................................................................................................23
5.13 ACTION URL&ACTIVE URI..................................................................................................23
5.14 PUSH XML.............................................................................................................................23
6IP20/IP20P’S BASIC SETTINGS...............................................................................................24
6.1 KEYBOARD.............................................................................................................................24
6.2 SCREEN SETTINGS ..................................................................................................................24
6.3 RING SETTINGS.......................................................................................................................24
6.4 VOICE VOLUME......................................................................................................................24
6.5 TIME &DATE .........................................................................................................................24
6.6 GREETING WORDS..................................................................................................................25
6.7 LANGUAGE .............................................................................................................................25
7IP20/IP20P’S ADVANCED SETTINGS....................................................................................26
7.1 ACCOUNTS..............................................................................................................................26
7.2 NETWORK...............................................................................................................................26
7.3 SECURITY ...............................................................................................................................26
7.4 MAINTENANCE .......................................................................................................................26
7.5 FACTORY RESET......................................................................................................................26
8WEB CONFIGURATION...........................................................................................................27
8.1 INTRODUCTION OF CONFIGURATION .......................................................................................27
8.1.1 Ways to configure..............................................................................................................27
8.1.2 Password Configuration.....................................................................................................27
8.2 SETTING VIA WEB BROWSER...................................................................................................27
8.3 CONFIGURATION VIA WEB.....................................................................................................28
8.3.1 BASIC ...............................................................................................................................28
8.3.2 NETWORK.......................................................................................................................32
8.3.3 VOIP..................................................................................................................................42
8.3.4 PHONE..............................................................................................................................56
8.3.5 FUNCTION KEY..............................................................................................................66

8.3.6 Maintenance.......................................................................................................................69
8.3.7 SECURITY........................................................................................................................76
8.3.8 LOGOUT...........................................................................................................................82
9APPENDIX...................................................................................................................................83
9.1 SPECIFICATION .......................................................................................................................83
9.1.1 Hardware ...........................................................................................................................83
9.1.2 Voice features....................................................................................................................83
9.1.3 Network features................................................................................................................84
9.1.4 Maintenance and management...........................................................................................85
9.2 DIGIT-CHARACTER MAP TABLE...............................................................................................85
1Introducing IP20/IP20PVoIP Phone
1.1 Thank you for your purchasing IP20/IP20P
Thank you for your purchasing IP20/IP20P, IP20/IP20P is a full-feature
telephone that provides voice communication over the same data network that
your computer uses. This phone’s functions not only much like a traditional
phone, allowing to place and receive calls, and enjoy other features that
traditional phone has, but it also own many data services features which you
could not expect from a traditional telephone.
This guide will help you easily use the various features and services available
on your phone.
1.2 Delivery Content
Please check whether the delivery contains the following parts:
The base unit with display and keypad
The handset
The handset cable
The power supply
The Ethernet cable
The User Manual (you may download from our website)
IP Phone are designed to look like conventional phones, the following photo
shows a broad overview of the IP Phone.

1.3 Keypad
Key
Key name
Function Description
Navigation
Navigation key assist users for operating.
In desktop, dialer, calling, desktop long pressed
state they have special function.
You can configure through the web page according
to your patterns of use.
Directory
Access to phone book, check the record list and
add new records and revise the record. When check
the phone book record, press this key again will
return to idle mode.
Mute
Press this key in calling mode, you can hear the
other side, and the other side cannot hear you.
Volume +/-
Turn down or turn up the volume by pressing these
two keys.
Redial
1. In the hook off /hands-free mode, use the key
to dial the last call number;
2. In stand-by mode, it has a function to check the
Outgoing Call.
Hands-free
Make the phone into hands-free mode.

Indicator
light
If the light blinking, indicate the phone has missed
call.
Soft key 1/2/3/4
Keys combination, include functions such as
History/Directory/DND/Menu/Del/Redial/Send/
Quit/Answer/Divert/Reject/Hold/Transfer/Conf/Cl
ose and so on.
History
View the Missed call, Incoming Call and Outgoing
Call.
Digital
keyboard
Inputting the phone number or DTMF.
DSS keys
You can configure them in the web page.
1.4 Port for connecting
Port
Port name
description
Power switch Input: 5V AC, 1A
WAN 10/100M Connect it to Network
LAN 10/100M Connect it to PC
External console
interface Port type: RJ-45 direct connector
Headset Port type: RJ-9 connector
Handset Port type: RJ-9 connector

1.5 Icon introduction
Icon
Description
Call out
Call in
Call hold
Auto answer
Call mute
Contact
DND(Do not Disturb)
In hand-free mode
In handset mode
In headset mode
SMS
Missed call
Call forward
1.6 LED introduction
Table 1 Programmable key LEDs for BLF
LED Status
Description
Steady green
The object is in idle status.
Slow blinking red
The object is ringing.
Steady red
The object is active.
Fast blinking red
The object is failed.
Off
No subscribe.
Table 2 Programmable key LEDs for Presence
LED Status
Description

Steady green
The object is online.
Slow blinking red
The object is ringing.
Steady red
The object is active.
Fast blinking red
The object is failed.
Off
No subscribe.
Table 3 Programmable key LEDs for line
LED Status
Description
Steady green
The account is active.
Fast Blinking green
There is an incoming call to the account.
Slow Blinking green
The call is on hold.
Slow Blinking red
Registration is unsuccessful.
Off
The line is not unapplied or idle.
Table 4 Programmable key LEDs for MWI
LED Status
Description
Blinking green
There are new voice mails.
Off
There is no new voice mail.
Table 5 Power Indication LED
LED Status
Description
Steady red
Power on.
Fast Blinking red
There is an incoming call.
Off
Power off.

2Initial connecting and Settings
2.1 Connect the phone
2.1.1 Connect to network
Step 1: Connect the IP Phone to the corporate IP telephony network. Before
you connect the phone to the network, please check if your network can work
normally.
You can do this in one of two ways, depending on how your workspace is set
up.
Direct network connection—by this method, you need at least one available
Ethernet port in your workspace. Use the Ethernet cable in the package to
connect WAN port on the back of your phone to the Ethernet port in your
workspace. Since this VoIP Phone has router functionality, whether you have a
broadband router or not, you can make direct network connect. The following
two figures are for your reference.
Shared network connection—Use this method if you have a single Ethernet
port in your workspace with your desktop computer already connected to it.
First, disconnect the Ethernet cable from the computer and attach it to the
WAN port on the back of your phone. Next, use the Ethernet cable in the
package to connect LAN port on the back of your phone to your desktop
computer. Your IP Phone now shares a network connection with your computer.
The following figure is for your reference.