Raz Memory User manual

RAZ Memory
Cell Phone
User Guide
Please retain the User Guide for future
reference. The User Guide is available
on our website at
www.razmobility.com/support/memorycellphone

Contents
User Guide 1
General Description 4
Items Supplied with the
RAZ Memory Cell Phone 6
Wireless Service and the SIM Card 6
Phone Layout 8
Charging and Turning
Your Phone On or Off 9
The RAZ Memory Cell
Phone Environment 10
Volume 11
Power button 11
Making and Answering Calls 11
Calling 911 13
RAZ Emergency Service 14
Voicemail 15
Managing the Phone from Afar
with The RAZ Care App 15
Placing Video Calls 19
Managing Contacts 19
Allow List 20
Ringtones & Ring Volume 21
Background Color 22
2

Limiting Incoming Calls to Contacts 23
Speaker 23
Show Dial Pad 24
Low Battery Text Message Notification 25
Auto Answer 26
Call Activation Method 26
Auto-lock Screen 27
Receive Text Message
When User Calls 911 28
Phone Will Announce
that Battery is Charging 29
Remind User to Charge 29
Hear Name of Caller 30
Special Display for People with
Low Vision or Hand Tremors 31
Phone location 31
Phone Status 32
Call History 32
Add Caregivers 32
Being a Caregiver to More than One User 33
Memory Phone User Information 33
Quiet hours 34
Reminders 35
Notes 37
Additional information 39
Customer support 39
3

General Description
The RAZ Memory Cell Phone is an easy-
to – use picture phone for people with
memory loss, disabilities, or who want a
simple solution. The RAZ Memory Cell
Phone ensures that these individuals stay
connected with their loved ones whether
they are at home or away from home.
It consists of one primary screen, and one
screen only.
The screen includes 3 elements:
1. The pictures and names of up
to thirty (30) contacts.
2. A button to call 911 or a button
to call the RAZ Emergency
Service (more on this Service
below).
3. The time, network status and
battery power.
There is an option for a dialer. If this option
is activated, the bottom of the screen will
include a dialer icon.
By default, up to six (6) contacts are displayed
as pictures with names underneath. However,
this can be expanded to thirty (30) contacts
through the app, as described below. By
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default, a single press & hold of a picture will
initiate a call. However, this call activation
method can be modified. The phone offers
an Emergency-dial button, as well.
The large display does not time out; it is
always on and ready to use. If desired,
incoming calls can be limited to those
that originate from Contacts, preventing
unwanted calls, such as predatory robocalls.
Optionally, additional numbers can be
allowed to reach the user by adding those
numbers to an Allow List in the app.
You – the caregiver – can easily manage
Contacts and associated phone numbers
and photos via the simple RAZ Care app.
The app also offers GPS tracking and
location information, the ability to see the
remaining battery power and signal strength
of the user’s phone, the ability to disable
the power button, send all calls to speaker,
send text messages to the caregiver when
the remaining battery power is below a
specified amount, automatically answer
incoming calls, send the user a reminder
to charge, speaking caller ID, and have the
phone announce that it is charging.
Also available through the RAZ Care app is
the ability to check the call history of the
RAZ Memory Cell Phone, set up hours during
which the user cannot make outgoing calls
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(say, in the middle of the night), and the
ability to send the user reminders.
There is a special mode available for
individuals with low vision or hand tremors,
which allows caregivers to customize the
color scheme of the contact icons and
significantly enlarge their size.
Finally, specified contacts will be able to
video call the RAZ Memory Cell Phone.
The phone is always “locked” to the home
screen that shows the Contacts. Users
cannot exit the home screen and get “lost” in
the normal smartphone environment.
Items Supplied with the
RAZ Memory Cell Phone
• RAZ Memory Cell Phone
• Wall Charger
• USB Type-C cable
• SIM tray tool
• User Guide
Wireless Service
and the SIM Card
In order for your RAZ Memory Cell Phone
to place and receive calls, you must have
wireless service, including a data plan. The
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phone works on the Verizon, AT&T, T-Mobile
and other compatible networks in the United
States, such as Affinity Cellular, Mint Mobile,
Cricket Wireless, Consumer Cellular, Red
Pocket Mobile, Straight Talk and Metro by
T-Mobile.
A SIM card may already be inserted in your
RAZ Memory Cell Phone. If a SIM card is not
inserted in the phone, you may insert one by
following these steps:
• Make sure your phone is off.
• Locate the small hole on the
left edge of the phone. It’s the
size of the end of a paperclip.
• Insert the tool provided or a
paperclip into the hole, which
releases the SIM tray. When
inserting the tool into the hole,
do not push too hard.
SIM
NANO
SD
SIM
NANO
SD
SIM 1 SIM 2
Verizon/AT&T
Version
T-Mobile Network
Version

• Place the SIM Card (nano
– SIM) properly on the tray.
The chip side of the SIM card
should be facing down.
• Carefully push the tray back in.
Never place the SIM card into
the phone by itself.
• Turn on the phone.
Phone Layout
Front
Camera
SIM
Card Tray
Headset Jack
Volume
Buttons
(Disabled)
Power
Button
USB-C®/Charger
Speaker
Microphone
Proximity
Sensor
8

Charging and Turning
Your Phone On or O
Before you start using your RAZ Memory
Cell Phone, make sure that the phone is fully
charged. To do this, insert the USB Type-C
cable into the charging port at the bottom
of the phone and insert the charger into an
outlet.
It takes approximately two hours to fully
charge the battery.
To turn on your phone, long press the power
key. If you wish to turn it off, long press the
power key and select Power Off.
9

The RAZ Memory Cell
Phone Environment
In order to make the experience as simple
as possible, the user cannot exit the RAZ
Memory Cell Phone environment. In other
words, the user cannot access Android
applications, settings, notifications … etc.
The navigation buttons used to navigate the
Android environment have been disabled.
Do not try to use your phone without an
active SIM card installed. If you do, you may
receive an error message.
The RAZ Memory Cell Phone has one primary
screen, which displays up to thirty (30)
contacts. By default, the phone displays up
to six (6) contacts, but this can be increased
to up to thirty (30). If the option to have up
to thirty (30) contacts is selected in the app,
and the user stops using the phone after
scrolling through the contacts, the phone will
automatically move back to contacts one (1)
through six (6) after twenty (20) seconds.
The only instances in which the user leaves
the primary screen is when he or she places
or receives a call or if the option to have a
dialer is selected and the user pulls up the
dial pad. When calls are over, the phone will
automatically go back to the primary screen.
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In keeping with the philosophy of making the
experience as simple as possible, the screen
does not time out, unless the caregiver
activates the auto-lock screen feature
through the RAZ Care app.
Volume
The volume rocker is disabled; call volume is
always set to maximum.
Power Button
To disable the power button, go to Settings
and turn off the Toggle under “Power button”
in the app. This function may be useful if the
user has difficulty turning the phone back
on.
Making and
Answering Calls
Do not try to make phone calls before an
active SIM card is inserted into the phone. If
you do, you may generate an error.
To place a call simply press and hold the
picture of the person you want to call. Once
the call is initiated, you will see a screen with
a hang-up button. Press and hold the hang-
up button if you wish to hang up.
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When you receive a call, you will see a screen
that provides you the option to either Answer
or Hang Up. Select whichever option applies
to you. Again, you must press and hold.
You can also place a call with the dial pad.
The dial pad is optional and must be selected
within the RAZ Care app for it to be available
on the phone.
12

Calling 911
To dial 911 simply press and hold the button
labeled Emergency 911.
You will then see a screen that asks you to
confirm that you want to dial 911. Press Yes,
and the 911 call will be initiated.
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RAZ Emergency Service
The RAZ Emergency Service requires a
separate subscription and is an alternative
emergency service to 911. It is designed
to assist those users who, as a result of
their Alzheimer’s or dementia, imagine
emergencies and/or call 911 repetitively.
It can also be helpful to people who want
help for any reason, but who do not want
to call 911. To initiate an emergency call
simply press and hold the red button labeled
“Emergency.” Calls will be answered by a
private emergency dispatch agent who will
know that the caller suffers from memory
loss and will determine whether to contact
911 guided by this knowledge. Also, when
the user initiates an emergency call, text
messages can be sent to up to three (3)
designated caregivers, providing caregivers
the opportunity to cancel the emergency call
so that 911 is not contacted.
The RAZ Emergency Service is managed
by the caregiver in the section of the RAZ
Care app titled “RAZ emergency service.”
To access this section in the app, tap on
the More tab and tap on “RAZ Emergency
Service.” The caregiver can enter the
user’s medical information under “Medical
Condition(s)”. This information is provided
to the emergency dispatcher during a call.
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Turn on the toggle under “Text message
notification” to send text messages to up to
three (3) contacts. And add the text message
recipient information under “Contacts who
will receive text messages when the user
initiates an Emergency call.” The caregiver
can also add information regarding any
assisted living facility in which the user may
live, including the facility’s name, address,
and phone number. This information
becomes available to the dispatcher.
The RAZ Emergency Service requires a
subscription. More information about
subscription plans and the activation
process, can be found at https://www.
razmobility.com/shop/.
Voicemail
Consistent with its philosophy of keeping
the phone as simple as possible, the RAZ
Memory Cell Phone does not allow the user
to access voicemail.
Managing the Phone
from Afar with the
RAZ Care App
The caregiver will be able to manage the
phone through a simple app called RAZ Care.
After the phone is ordered you will receive an
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email with the user id and instructions how
to access the RAZ Care app. The user id will
be the caregiver’s phone number. Once you
enter your phone number, you will receive a
text message with the verification code.
The email you receive will also include a link
to the locations in the App Store and Google
Play where you can download the app to
your phone. The RAZ Care app will work on
an iPhone, iPad or Android device.
The app will allow you to do the following:
• Manage contacts, including
assigning contact icons and
uploading contact pictures
• Check the location of the
phone
• Create an “Allow list” of
numbers that are not in
contacts but that can call the
user when incoming calls are
limited to contacts
• Place video calls to the user
• Check the signal strength and
remaining battery power of the
phone
• Select the ringtone and the ring
volume
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• Select whether you want the
background of the phone to be
white or black (Dark theme or
Light theme)
• Limit incoming calls to
contacts and Allow list
• Make calls go to speaker
• Activate a dial pad, providing
option to dial numbers
• Send text message to
caregiver when battery is
below a specied percentage
• Automatically answer calls
without pressing “Answer”
button (Auto answer)
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• Change the method by which
calls are placed
• Disable the power button
• Auto-lock screen after 2
minutes of inactivity
• Send text message to
caregiver when user calls 911
• Announce that battery is
charging
• Send reminder to user to
charge when battery is low
• Phone speaks the name of the
caller
• Adjust the display for people
with low vision or hand tremors
• Contact RAZ support
• View call history
• Set up hours (i.e., “Quiet
hours”) during which the user
cannot place calls to specic
people
• Send the user reminders
• Manage the RAZ Emergency
Service
The user’s contacts can also use the RAZ
Care app. However, unlike the caregiver,
contacts will only be able to use the video
calling feature of the app. Only caregivers
have the ability to manage the various
features of the RAZ Memory Cell Phone.
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Placing Video Calls
You can place video calls to the user through
the RAZ Care app. To do so, simply tap on
the RAZ Video Call button within the video
tab. Any contact can download the RAZ
Care app and place video calls. Caregivers,
however, can control which contacts are
permitted to place video calls. Specifically,
when you create or edit a contact, there is
an option to allow or not allow the contact to
place such calls.
Managing Contacts
You can add up to thirty (30) contacts,
although the default is up to six (6). To
expand the number of contacts from six
(6) to thirty (30), activate the toggle. To add
a contact, tap the add contact symbol. To
delete, edit or change the order of a contact,
tap the symbol . You can edit first name,
last name, phone number, and the picture.
To change the position of a contact with the
app, insert the new position in the first line
of the Edit contact field. To add a picture
with the app, tap “Add photo”. You can add
a picture from your gallery, or by taking a
photo through the app, or you can add an
avatar. To save the new photo, remember to
press Save in both the photo tool and the
“Edit contact” page.
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If desired, you can save a contact with a
picture only, without adding a name.
Allow List
If incoming calls have been limited to
contacts, the caregiver may want specific
people who are not contacts to have the
ability to reach the user. To do this, an “Allow
list” can be created. Any number on the Allow
list can call the user, even if that number is
not a contact.
To add, edit or delete a person in the Allow
list in the app, tap “Allow list” within the
Contacts tab, then add, edit, or delete the
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